blonde poker forum

Hi Guys,

I have met the partypoker product development team, headed up my a very nice chap called Ross McQuater, who has masses of experience within poker and a very solid understanding of the product. In 2015, his product team have a detailed product development roadmap of poker software developments, for both download and mobile. It is inevitable as software developments are released, that new bugs and glitches will arise, on top of any existing ones, and the first people to pick these up will often be us, "the players". So by you posting a bug and glitch that you come across on here, I will be able to feed this back to Ross at partypoker in an organised manner. It would be extra helpful if you added an image of the bug/glitch with your post. Also, feel free to also post any software suggestions for improvements on here aswell, and I can keep a 'suggestions' sheet separate to the bugs and glitches.

Cheers Rob

P.S. Please keep comments on this thread specific to Software Bugs, Glitches & Improvements Only, we have the general partypokerUK Feedback Thread here http://blondepoker.com/forum/index.php?topic=64920.0 for general ball busting:)

seriously there is no virus hidden in he party software, you think they would still be on the go after all these years if there was a virus in there software? the amount of scrutiny that a poker platforms software gets you can rest assured if there was a virus in the software it would be all over 2+2 blonde and every other major forum/poker website
many of the poker players out there have alot of knowledge about computers and programming
ad will have dissected every line of code in the software

Anti Virus software often flag something as to containing a virus if it doesn't understand the software, and poker sites will trigger alerts due to the sending and receiving encrypted  information constantly

if you can find one creditable source that there is a virus in the party software i will eat my hat, and by creditable source i don't mean a worried punter whose AV went off on an install or who got a bad beat and claimed it was a virus


i havent played on party for a number of years basically due to the fact they arent quite as good as the stars
i am looking forward to playing on DTD again as i didnt like the last couple of networks party is a huge step up from them

i have now had the funds returned back into my account from the frozen table, but was not awarded the pot when the hand froze, even though the local hand history shows that at showdown i had the best hand:


#Game No : 14386546206
***** Hand History for Game 14386546206 *****
$1/$2 USD FL Texas Hold'em - Saturday, February 07, 11:34:33 EST 2015
Table Granada (Real Money)
Seat 6 is the button
Total number of players : 5/6
Seat 6: Adam33_36 ( $30.70 USD )
Seat 5: MY72o_ROCKS ( $30.57 USD )
Seat 1: Scottyg1973 ( $89.05 USD )
Seat 4: ukvby ( $17.71 USD )
Seat 3: w88vic ( $37.38 USD )
Scottyg1973 posts small blind [$0.50 USD].
w88vic posts big blind [$1 USD].
** Dealing down cards **
Dealt to MY72o_ROCKS [  5h 3h ]
ukvby folds
MY72o_ROCKS raises [$2 USD]
Adam33_36 calls [$2 USD]
Scottyg1973 folds
w88vic calls [$1 USD]
** Dealing Flop ** [ 4d, Qs, 2d ]
w88vic checks
MY72o_ROCKS bets [$1 USD]
Adam33_36 calls [$1 USD]
w88vic calls [$1 USD]
** Dealing Turn ** [ 5s ]
w88vic checks
MY72o_ROCKS bets [$2 USD]
Adam33_36 calls [$2 USD]
w88vic calls [$2 USD]
** Dealing River ** [ Qc ]
w88vic checks
MY72o_ROCKS checks
Adam33_36 checks
w88vic shows [ Ad, 4c ]two pairs, Queens and Fours.
MY72o_ROCKS shows [ 5h, 3h ]two pairs, Queens and Fives.
Adam33_36 doesn't show [ 4s, Ac ]two pairs, Queens and Fours.
This game is cancelled, as the table is being closed for maintenance. Your money will be refunded. Please play at another table. If you have questions or concerns, please contact our customer support.


dont diss the play or game selection, i play for fun

I was playing the 200k last night and for a few hands was unable to see my cards, was still about to fold/call/raise tho.  Closed the table and reloaded from the lobby and had the same issue.  Then closed down and reloaded the software completely and it worked fine.

Gameplay was generally good apart from that.

I'm having real problems withdrawing from Party, Rob. It will let me deposit using my MasterCard credit card, but will not let me withdraw to it because they need a '3D Secure Code' to process a withdrawal. I think this is the security thing that sometimes pops up when you make online purchases, but you can skip?

Anyway, it never pops up, despite me turning off pop-up blocker and also trying everything from their browser version. I've had numerous chats with them on the phone and on the client and they cannot fix this issue.

I don't want to withdraw to Neteller and pay 3%, It's bad enough having to pay $2.50 to the MasterCard (not that I've been able to).

Is that just a party thing though with Mastercard?
I used to use Mastercard but all sites I used them started to become a ballache when trying to withdraw back to card, so I just use debit card now!!

Well I withdrew from DTD's iPoker account back to a MasterCard and that let me. And Party themselves have never mentioned that they can't withdraw to a MC, and their clients says it's possible to withdraw to one.

Only issues i got rob

Playing touniments and freezing on Friday still no refund or mess of them to say what's happening and when? Was very deep into touni close to bubble

Would be helpfull if when reg for touni it changed coulour

When reg for sit and go touni it auto reg you with a dubble click dosent give u time to look at lobby to decide?

I like it loads better than Ipoker and will pit up with it love the fact there is a app althou simple it's there to play sats on

Cool. Guys, me Nick, Nicola and Glenn are all reading this thread, if it's a bit of advice that is needed then we will provide it, if its a bug, I am adding them to my spreadsheet to review with partypoker. Cheers Rob

I guess this would go under the improvement section. You cant seem to unregister from a tournament when it still has 10 minutes left to start. Issue came about due to going deep in an earlier comp and only being able to single table on the Tablet. I found that i blinded out of the second tournament until i was finished with the primary one.

Also I'm sure this is already on the radar with Party but being able to multi table on tablets would be useful.

Some improved filters wouldn't go a miss. For example in the far box I have Regular highlighted, but I can still see UKPC mini pennyrolls and other sats. It'd also be nice if there was a way of separating stakes. I don't mind if you do this via Micro/Small/Med/High or by adding in a Min and a Max but a getting a nice clean lobby is important to me so I don't have to spend forever registering. I'm sure people would prefer to filter down their tabs too.

still no sign of the money or a response to my email

i fully appreciate that the money is insignificant, however, as stated before, it should not matter if it is pennies or thousands, the fact is i won a pot , i have the hand history that shows i won the pot, andi have informed the support team twice about it but have not had a satisfactory reply

can anyone suggest what i can do next?

Hi - I have double checked with the partypoker customerservices team as to whether you can withdraw to MC, as I know many online gaming companies don't permit it.  This is what they said:

Players from the UK can indeed withdraw back to MasterCard if the same option has been used for deposits within the last six months on their account. They can also use alternative methods where preferred (in which case the best one would probably be Fast Bank Transfer) but nonetheless, we would not require that they make such a decision.

So basically it should work.  Have you tried the Bank Transfer withdrawal route? From how you describe, it almost seems like it might be a software glitch I know it is a bind, have you tried the good old uninstall and reinstall?  Finally - PM me your partypoker username or nickname (make sure it is 100% accurate) and we can escalate to partypoker and see if we can get a resolution.

Minor irritations but agree that the sit n go lobby needs improving. Have to reg for a sit n go before you can look at the lobby. Often you try to reg one and you get a message saying it is full but no other tourny of that buyin to reg to.
Also due to this format, the tourny will fill, be removed, and you end up regging for the whatever tourny pops up in its place. If its a coin flip heads up you don't have a chance to unreg.

Like I said, only minor irritants, but would defo improve with tweaking

Hi Rob, congratulations on the deal, I'm sure it is the right step at this time and good luck.....
I've found the 'sit out' button should not be pressed when using phone to play. Having pressed it it wouldn't let me sit back in, so I had to log out, then in. When back on it didnt immediately let me in. Got in after a few hands then noticed the sit out button dissapeared. thanks

Hi,

The partypoker policy is pretty fair, in that they return all bets to all players in the event of such a hand cancellation.  So for most players, and for you in most cases (not a dis) you'd be happy because you'd get your bet back...which you'd have usually lost if the hand was awarded (still not a dis).  So all players in that hand got their funds back.  Everyone starts again as if it never happened. I think this is actually fairer than awarding the hand 'post' crash, as there could be reasons that made the crash happen that meant player A couldn't bet, when he might have done.

However...as a gesture of goodwill they have also just awarded you your net win and paid it into your account.  Your net win was $9.75, and that is now in your account.  Nice people!

Thanks

Gaz

Yes, i have seen the addition to my balance, so i'm happy with that result.

and, as a gesture of my own goodwill, and to show how much of a nice people i can be myself, i will continue to play poker on their site and contribute my rake towards their annual profits.

Mick

Yeah! Everyone's a winner!

This for sure.

I cant resize the lobby in any way and the default size is quite small to the point that all the info in the tourney lobby is very squashed together.  Ive hunted around the settings and tried uninstalling and reinstalling from the latest download link on the site but it still installs the same lobby.  If anyone knows how to fix this can you let me know, if its something that cant be fixed then a resizable lobby is an improvement Id like to see :)

more contrasting colours in the lobby would help my eyesight

and easier to read fonts

I never used word VIRUS, I used word MALWARE. There is big difference between 2 of them. I don't know way those files stay or what exactly they do, but if you install software, uninstall it and then seriously look for some files where you never put them in the first place, I am sure you will find some.

Such stuff usually happens with any so called 'dodgy' sites (never seen it happening with Stars, FT or even ipoker or old network DTD was on) and not saying it is some spooky programme. But then again as myself like probably most of those playing poker are not programming experts, my thoughts are based on the assumption that if I remove everything I expect it to be removed. If that doesn't happen, question in my mind is why and it is difficult to find positive answer why such things should be happening.

From my experience processing payments:

Mastercard CREDIT cards: yes they do have an issue due to Mastercard's policies. I doubt Party Poker can do anything about it. Basically unless something changed recently, you cannot credit funds back - no matter if that's poker or shoes from Primark.

Mastercard DEBIT card: there shouldn't be any issues.

Hmmm, never have problems in shops and online with returns to Mastercard.

I think their policy is around financial transactions that they consider cash payments, or was when I used them last.

Like I said though, don't think it is a partypoker exclusive problem in any event

I've never tried withdrawing to a credit card tbh, but I'm sure not too long ago something changed making it impossible to withdraw back to credit cards?  Sticks in my mind for some reason, I maybe wrong, but pretty sure it's not the poker sites fault they can't.  But really if that is the case then they shouldn't still be telling you that you can.

I think if your site has issues regarding hands and hand cancellation, they should be doing the utmost to satisfy everyone and might need to pay out a little extra instead of just returning the bets. Its not like they should be having them ever, particularly.

Party are incapable of facilitating a password reset, or even sending out an email.


I want to login to my account to support DTD and Rob, so go to reset the password, 3 days later and the emails haven't arrived. Spoke to live chat, who emailed me directly aswell, stating it may take half an hour, no dice.  

Talk again to live chat, who are like yah bro its your email providers fault.... so yeh I can't play on party lol, true genius.



[ x ] I received 4 different spam emails from similarly incompetent poker websites during the live chat

[ ] it's my email providers fault.


Can someone at DTD's end help me out pls ta.

Achingly geeky and unbelievably minor:

Let's Party like it's 1999

(http://i62.tinypic.com/ir27ie.png)

 

Hi, PM me your partypoker username or nickname and I'll see if I can get it sorted.

Gaz

This might be a stupid question....what happens when you click the little Restore Down / Maximise icon next to the X in the top right hand corner?  I can have either a small lobby or a mid sized lobby, toggling between the two....

How long does it take for a cashout via paypal to reach my account?

i did a withdrawal on 10th, and it is still "pending" and i can reverse it if i wanted to

surely 48 hours is enough time to withdraw money?

there is plenty of information about how quick it is to deposit funds, but very little about how "quick" it can be to withdraw

Mick

There is no maximize icon, just the X and the minimize icon.  Minimize hides it in my taskbar and X obv closes it down

Less than 2 hours after posting this the money appears.

 Starting to think one of the party poker "nice people" has been tasked with expediting requests from this forum......

Yeah don't click X....

What platform are you on? I'm on windows, you on the same?  I'll raise it as a bug once I know. So on the default (and only) lobby size you can see, down the left hand side can you Casino, Sports and Bingo under the line under Options, or do you see a double upward arrow under the spanner? (just trying to establish whether it is stuck on expanded or small).  If you can email me a print screen to gary@dusktilldawnpoker.com that would be useful.  Ta  Gaz

It's been around for ages but Party keeps crashing (like once every 3 hours or so) with an "MFC application error".

[12/02/2015 15:19:22] Rupert: does your party ever crash?
[12/02/2015 15:19:22] Rupert: mine crashed when thgose dumb tourney popups came up and i lost 2 tables
[12/02/2015 15:20:49] Dominik Nitsche: ever? no
[12/02/2015 15:20:53] Dominik Nitsche: ALL THE TIME
[12/02/2015 15:21:12] Dominik Nitsche: was it an mfc application error? those seem to happen to everyone

Also an option to turn off those tourney popup things on the table would be sweet.

Hi, I posted this in another thread yesterday but thought this might be better. Keen to get resolved over weekend for UKPC Mini day 1's.

Yesterday I created my account on PP with a view to depositing £250 to get the welcome bonus. Upon filling out details, I got to the deposit phase to be told by live chat the amount I can deposit and get matched is only £35.

I have not yet deposited because I don't want to do this if the £250 offer is still somehow available.

Is there a code I should enter? Anyway I can not lose out? Anybody had the same issue?

Ah winner, I've spent a good hour looking for the original post.

Yes the £250 matched offer is for DTD players only and you'll need to use one of our links. Fortunately they are nice people so if you drop me a PM with the partypoker username I will get you retagged to DTD and the correct bonus applied.

Outline:

Player gets 100% of their first deposit awarded as a bonus upto £250. So if player deposits £50, they get £50 bonus.
 
The bonus is split into 10 slabs, so if a player deposits £250, their bonus is split into £25 slabs, if a player deposits £50, their bonus is split into £5 slabs.
 
To release each slab a player has to generate 1.2x the slab in loyalty points, so for a £250 bonus, the player has to generate 30 Loyalty Points to release £25 bonus, for the £50 bonus player, it is 6 loyalty points to release £5 bonus.
 
Those loyalty points are earned by playing casino, poker or bingo, and all count towards the release of the bonus slab.
  
So, in order to release £25 bonus slab, our £250 bonus customers would need to generate 30 points.

http://www.dusktilldawnpoker.com/welcome-bonus-up-to-250.php

Glenn, very grateful. PM incoming.

Windows 7 and yes I have the double upward arrow.  Will send screenshot now

I had same issue sent screen shot to Gary by email 
fix sent
I applied this morning 
howszat for customer service

 ;applause;

Have been trying to download party poker on my mrs laptop so she can play but it keeps coming up with loads of stuff
Hard to explain so I've took a photo ....
Help please

(http://i1173.photobucket.com/albums/r600/leeethefish/Mobile%20Uploads/2015-02/5BCD6729-223A-424A-89FD-E1AEFA4BDEC7.jpg) (http://s1173.photobucket.com/user/leeethefish/media/Mobile%20Uploads/2015-02/5BCD6729-223A-424A-89FD-E1AEFA4BDEC7.jpg.html)

I've won 2 tickets to the Sky MINI but only one is showing in my account on Party Poker - am I missing something with the way they are displayed ??

many thanks

same here...but its the way its displayed I think (ie I can reg for online and live atm)....,hence 2 tickets in account.

I did wonder if its just the way its displayed...be good to know for definite?
cheers for reply

Lee it should be auto detecting what type of OS you are running, and downloading the appropriate file type, then you run that file. Have you tried double clicking Party Gaming, if you are having problems try right clicking it and running as administrator.

if you are still having problems post back here, im not at home atm.

I am also having an issue, as I seem to already be a user on PartyPoker.

I have asked for my username to be sent to my email, which it has. However I don't think this IS my username due to the fact that it I am pretty confident I would have given me a username like that. I used a password, which I thought it would be, along with a few others and still I can't login.

I used the "forgot password" link and all I get on the link is "Your browser sent a request that this server could not understand."

Try emailing info@partyaccount.com with your issue, they worked mine out.

Thanks buddy will try again after work today

A number of you have queried tickets in the partypoker client.
If they are not appearing please try the following:

1 - Click on Account on the left hand side of the lobby.
2 - Click on TournamentTickets…
3 - Make sure “inactive” is checked in the 'Filters'.

This will then show tickets that are not fixed one tournaments (including UKPC Mini Tickets.)

(https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpa1/v/t1.0-9/19301_788096311285190_5054287175641635758_n.jpg?oh=d7cd6ff9bdf284a537a37c928358b549&oe=55494012&__gda__=1431013231_413a9204d4d4ab0481cdca14fda42528)

(https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-xpa1/v/t1.0-9/10868191_788096314618523_3230297173321621379_n.jpg?oh=cd5c97511eeb6601becb5b0871e76db8&oe=55884E6D&__gda__=1435365077_ec87a17e5aef9b02bc5edfde64543ea6)

so how do you get the lobby to not be tiny lol??


your one has words where the account settings etc options are, has more tabs in the account section, three options where close is not two etc lol

Hi guys,

Just as an update re those that have PM'd, emailed or Facebooked me about tagging and deposit bonuses.

I've got you all on a list that is going tomorrow AM (as today I'm sorting all the Online Day 1 tickets.)

Hopefully this will get you sorted by tomorrow evening.

If anyone thinks they should be added PM now or forever hold your peace etc...

Got in touch and sent a few emails there and back, but sadly I'm not getting reply until the next day & something that can be sorted within one email, still isn't sorted days later. They've sent links that don't work & then I reply tell them, then they tell you they sent the wrong email. They even said in a reply to one of my emails that I should get in contact with them if I'm having an issue with my password..... lol

Obviously still not sorted

The 9pm Sky mini satty that made 9 seats and $135 didnt go hand for hand till we were 10 handed so the setting seems one place off as when we were 11 handed our table of 6 had loads of benefits over the table of 5

Guys,

Thanks for all feedback so far.

Your posts are not in vain one bit, the process is to add constructive feedback (from blondepoker, social media, emails, face to face etc etc ) to a Customer Experience Report that summarises :

1. Bugs and glitches

2. Improvements and suggestions

3. General Feedback

Then, I meet with partypoker key decision makers in an organised and timely manner and then provide UK players with a monthly Customer Roadmap - so we all know what actions are being taken, features and improvements coming, or if partypoker just say "no",  etc.

I can't come on here and say "I will sort this by by 7:22am on 5th March" like we do for DTD, this a patience game, we are dealing with a big Plc global company but one that does want to listen to you - you all know that I will listen and represent your views, comments and suggestions so keep them coming.

Keep the faith. Things will be slow but in right direction.

Cheers Rob

Not read the thread in length so it may have already been raised but it would be great to see the ability to multi-table on the iPhone/iPad app.

I believe Stars (and maybe Tilt) are the only sites to offer this functionality, Stars currently allows for a max of 5 tables whilst playing via the app. This would be a great improvement and I'd certainly play a lot more on Party if this was possible.

it's slow clap worthy.

great that with a new enthused partner we can get a simple response about a basic software issue.


fwiw to bodge it to work you have to change your screen display text sizing. So you have the option be able to read very little and have your computer look funny AND get a slightly bigger party lobby that's still cumbersome or just have your computer as you'd expect and have to work with a tiny exceptionally hard to use party lobby...........



such farceaments

Yeah I thought that too.
I would also say I'd prefer the sat to start at 8pm rather than 9pm given it plays quite deep and there is quite a long late reg period. It finishes quite late

Anyone else get the on table notices stay up and constantly flicker this evening? Quite annoying

Had a nice situation earlier where i came to my computer a couple of mins after the start of day1 online.
It took a couple of minutes for me to realise i hadnt clicked 'sit back in' or whatever that button is... obv my fault.
However, even after I had pressed that button, it was still auto-folding every hand, regardless of what i did. Closed the whole client and re-opened it, working now... but pretty annoying!

I've given up with PartyPoker already.

I tried to get the above issue sorted out with them and as mentioned they are taking half and full days to reply to my emails, when they do reply they give information that doesn't work. Sent them one last email late on Wednesday & they still haven't replied. So for the technical issue that I am facing, I can't play anything to with DTD. I'm very disappointed with them, although Gary and Glenn have tried to sort the issue, which I am thankful, but sadly have given up on trying to play DTD stuff on PP :(

Any update on this Glenn, had zero contact from PP as yet.

Mick (the voice of many)

The Daily Major label seems to be given to some random tournaments. For example under Omaha, the two daily majors are a $20 1k guarantee and a $10 500 guarantee, but there is a 50$ 2.5k guarantee!

The $10 one starts at midnight and doesn't really need the label. The $50 probably does deserve this label, and attempting to increase this guarantee, and making it a $100 on a Sunday should be attempted moving forward. Saturday Omaha Major is the exact same as the midweek one, give the omaha players some excitement!



I'd like to see something like a $20rebuy 6max mtt, let people gamble it up a bit.

Also the PartyPoker preflop bet sizer is 2x which is 2x a min raise so 4bb. This is sooooo silly. Just let people enter bb amounts. This tilts me so much at least twice a session. I also can't see an auto addon box in the 50r, no reason not to have one as well as having auto rebuy/auto double rebuy. I don't want to miss the addon for some silly reason. Its not under the rebuy tab :p

Day 8 in the breath holding contest, the contestants are starting to feel the effects...............

Have PP got back to you about this yet Glenn? Appreciate that you may well have done all you can to get the ball rolling, but would be nice to know that someone from the other side has acknowledged that they have a small amount of work to do.

Hi guys,

We are bringing players round to be tagged with DTD constantly. I have 400+ on a list.

Just to confirm if you downloaded/signed up via our website you are automatically eligible for the initial deposit bonus.

Glenn

Tag me in if you can please.....I signed up to PP when the announcement was made.

Not sure if I used the DTD link.

Just for myself, i am sure i used a DTD link, but when i tried to open an account i was told "email address already in use" type stuff and was not able to have a pesky bonus

on a side note, i think i've already played enough to clear the bonus, so where will i stand with this? are we talking insta cash or do i have to deposit again?

Mick

The " My tickets" lobby doesn't seem to work very well

a) mine has about 14 Freeroll tickets that I cant seem to use/ get rid of.

b) it doesn't seem to want to show more than one DTD qualifying tickets. even though you have more.

played on this for first time today. i think the site is pretty good and runs well. I was expecting worse given the negative comments from some. It was no issues either changing my account into £'s
one piece of feedback though on the sattys, is that the time bank is way way too long and needs to be reduced. also chat is still on when h4h.

cheers,
Greg

Pretty thin but I can +1 this :)

I had an idea to suggest some generic DTD Tourney Credit satellites. Not specific to any tournament.

Perhaps in increments of £50 but any amount really.

E.g, can accrue 6 tokens to trade for a Deepstack place... etc etc....

nothing heard as yet,

hopefully after the sky thingy we can get something sorted????

Hi guys,,

Thanks for all feedback so far on Bugs, Glitches and Improvements. partypoker are very appreciate of this.

The hard work starts now, compiling a comprehensive partypoker "Software Master List" of all your feedback from here, social media and emails.

This will be submitted by me to partypoker in next 7 days. Gary Oakes will be helping me with this.

Life would be wonderful if we could wave a magic wand and fix everything, but we must prioritise each item into Red / Amber / Green.

So keep them coming!

Thanks Rob

Hi Guys/Girls...I shut down DTD account as requested and opened PP account with £25.....didnt recieve 100% bonus...not to fussed..won 2 GP golden tickets but only 1 has appeared in PP account under" Inactive tickets" is this normal?...Also i now have a balance appear of £12.99 which i cant use (no idea why).I only put funds in when i need to play and only play for LIVE seats so would not withdraw funds...I have 1 £110 seat which Glenn kindly transfered to DTD desk for me on shutdown...all in all im happy with PP but this £12.99 either needs removing or freeing up to play....cheers everyone..AJSDTD(Allan Starkey)

Hi,

I assume when you deposited you clicked the Casino Bonus button?  I think you may have done, or certainly a casino bonus was attached to your account, so.....in the Download Lobby, Click on Rewards (down the left), Click on the Bonus Tab and you should see a Black Button "Opt Out". If it is there, and if you press it, it will release any funds that are currently assigned to the release of that particular bonus.  So you can play poker with them (but will lose the opportunity to play for that bonus).

Re - The Golden Chip Tickets, it is a display error, don't panic, just fire me a PM with your username or nickname and I will double check everything is tickety boo. See what I did there?  We've got it on our bug list about the Ticket display issue.

Thanks

Gaz

frustrated !
i am playing two re buy comps Grand Prix and 200k sat i try to re buy in both and it says insufficient funds but i do have funds?
tried to contact live support with no joy ?
can anyone help please

thanks

Problem answered thanks

Big shout out to DTD for offering up endless streams for which to contact them, the only issue comes with inconsistency of information.

During the UKPC nobody really knew what they could do with their tickets, some where told they could save them if they couldn't make it, others were told they'd expire, others were told they'd expire if the guarantee wasn't hit, one DTD regular posted on Facebook saying he was told he could split his ticket/s in whichever way he chose regardless of the guarantee.

Is there a consistent message in terms of tickets won to specific tourneys? Take the DTD £330 this weekend, if you're unable to make it can we simply keep the credit and use it for another £330 in the future? Or use it as money off a bigger buyin?

Appreciate DTD are giving away tickets for fun at the moment so there may not be a rule set in place, but it would great if there was a rule set in stone.

Thanks in advance, it's by no means a dig, more of a recommendation, I fully appreciate the service DTD offer the UK Poker community is world class and we'd be lost without them.

Hi FezioJnr

Sorry to hear that you have received conflicting information, I'd be keen to know where players have been told this information as sometimes it's Chinese whispers between players which means the message ends up slightly different to what the first player was told ;) Also sometimes players ask cardroom staff i.e dealers who may not actually have the information about online satellites (for example) and take an educated guess. I will send all staff a reminder of the rules now but always ask on Blonde/Facebook or email to myself or Glenn as we handle satellite winners and will give the most accurate information :)

The correct ruling (and this stands for most major events including £300 Deepstacks) is that ALL first seats won must be used for the upcoming event by the player themselves, unless we meet the GTE and then we allow players to transfer their seat to the next event of the same value (we only know if the GTE is met on the last day 1 unless it is met beforehand and therefore recommend players don't take this risk).

If a player wins multiple seats then the additional seats can be used for re-entry or saved for the next event of the same value. Players cannot transfer seats to other players under any circumstances.

The only tournament in the schedule which follows a different rule is the Grand Prix Million which all online satellites seats MUST be used for the Grand Prix Million, players can play mulitple day 1's and take their highest stack through and we will have numerous day 1's (both online and live) so literally no excuses to not being able to make a few ;)

Please note down my email and feel free to ask me anything at any time, I always answer ASAP and only take a few hours for sleeping ;) nicola@dusktilldawnpoker.com :)

Thanks Nicola

I am not quite sure what is wrong with customer services with Partypoker, but they are being completely ignorant to emails I am sending them. I have sent them emails telling them telling them about the password issue I am having, sent them this email 4 times, 4 times they send me the same email with the same link. As already mentioned they take a good day or two to reply to emails, but the last email I received was in reply to an email I sent them over ten days ago.

Sent Gary a message to see if he can sort this once again, but I really don't understand why the emails I am sending them are not being read properly.

I've emailed you in response, I have raised it again with partypoker as an unacceptable response time. 

As a general note for tickets. If you cant see ANY please ensure the inactive box is ticked. If you have multiple of the same ticket it may just appear once but this is just a display error that is being worked on.

I wish I'd have come here before being on online support for half an hour.

A couple of weeks ago I played 2 of the online UKPC Mini legs online, made a couple of deposits, didnt make any day 2s, didnt cash any MTTs (usual stuff :D)

Came back to my account a week ago to see my account has been blocked. No idea why, no reason for it to be blocked whatsoever. So on Saturday i gave customer support a ring on the number it said to ring. The chap seemed very helpful, said he couldn't see why it would have been blocked, but that i'd get a call back on my mobile within 24hrs, the issue would be forwarded to the relevant security team and it would be sorted.

Fastforward 4 days, i've heard nothing, so I ring the number again as my account is still blocked. Speak to another gentleman, who again seemed to be trying to help, said he couldnt understand why my account was blocked, however this guy says he has no idea how long it will take. I ask for some sort of time-frame for my account to be unblocked and he says 'i don't want to mislead you again, I don't know how long it will take, please wait for an e-mail'.

So looks like I won't be able to play any DTD comps on there for the forseeable future... and for no reason. #shambles

Have you sent this through Gary Oakes at all?

he is handling a lot of the pp customer service queries through DTD

you can PM him on here, email him or he might see your post

gary@dusktilldawnpoker.com

worth a try

found out i was tracked to DTD at last yesterday and been allocated my bonus

much thanks to Glenn and the rest of the back room folks who helped get this sorted

as ever, things can take some time, but the DTD crew tend to get it sorted as quickly as they can

Mick

Also, on a slightly different note, i have joined the facebook group and was happily supprised to find that Michelle Orpe, the "face" of the group, too time to actually have a chat with me over facebook messenger.

Keep on leading from the front DTD

I really don't understand why tournaments get cancelled when not making the runners a good 3 minutes prior to the start time.  No message, they just disappear from the lobby and your buyin is returned to your balance.

If a tournament is due to start on the hour, then surely the software should be capable of cancelling that tournament on the hour if it doesn't make the minimum runners.

Just see no logic in it disappearing between 3-4 minutes out.

So impossible to deal with PartyPoker. Levels of incompetence you just don't see anywhere else.

So after hearing 3 weeks ago that my account would be unblocked within 24 hours, numerous phone calls later and no word from the PartyPoker team to tell me if it's been sorted... today I tried to log in to my account on the off chance it might have been sorted without them telling me. Sign in using usual SN and password, only to be taken to a screen telling me my screen name is already in use and that i'll have to change it either to one of their suggested names or one of my own choosing. Very strange as i've had my account for years, so how anyone could possibly be allowed to pick the same name as me seems unimaginable, equally so if it's always been the same as someone else's and hasn't been detected for 2 years.
Either way the woman I spoke to when calling the support team to see what was going on, this time was very unhelpful, seemed to have no idea what was going on and told me just to change my SN. OK, not really a huge issue, but i was still keen to find out why I was having to change it and how it was possible for 2 screen names to be the same, when i've had mine for so long... and why it was me that had to change mine! Puts me on hold, comes back just to tell me that I will need to use the new SN and completely ignores my questions as to why I had to change it... then hangs up on me.

GOOD ONE

Current issue is this:

i won a $11 token into a grand prix qualifier

the ticket is in the "my tickets" section, but it is greyed out

i received an email stating that i have to use the ticket before 26th April, or lose it

but i cant use it to play

Help please someone

Mick

PS, i have posed the same question o nthe facebook group

"In the Live Events tab there is a daily Grand Prix Final for the use of this ticket. If the player triess to register they should be given the option/prompt to buy-in using said ticket".

Should be, but am not

Also, further info, under the "my tickets" tab i have to tick the " inactive tickets" option, where the ticket is then displayed, but even there it is greyed out (alongside a bankroll booster ticket which shows the same issue, but thats not a DTD thing)

the $100 WPT ticket i have won is however NOT greyed out and can be used

I am having regular occurring problems when I log into my party poker account, I click to play a dtd torney and an error message comes up saying 'to play a tournament you must have a real money account' or something to that effect.   It doesn't let me play and diverts me to deposit money in the account, although I have real money in my account and have played several torneys over the past few months.  This is becoming increasingly frustrating and is happening more frequently.

has anyone else suffered the same problems??

I got the same recently,  the best way I found to fix it was to fully close the client and restart it.


My personal current issue is I have 16 dollars in my account, and a 500 dollar stt ticket, and these 500 dollar games dont run very often!!

I touched on this problem before but it is getting more and more of an issue. If you time out whilst playing on pad/phone, it doesnt let you back in automatically, sometimes takes many hands before it lets you back in. If you log out whilst you are mid game (for whatever reason) you wont always get back in at all. I missed the whole of the last level of the gp day one as it didnt recognise that I was in a game when i logged on, having had to transfer from phone to pad.

Hi Guys.

If anyone wants to join our partypoker LIVE forums at DTD on Thursday (2.30pm-4pm or 7pm-8.30pm) we have a few spots left.

This is your chance to have a sit down with partypoker promotional and poker teams to have your say and give your feedback!

We are even providing you with food and drink!

Please drop me a PM if you wish to attend.

Glenn

I Still can't withdraw it says my account type is not valid for withdrawals? Ive spent hours trying to get to support but never any answer.

LOL

Its ridiculous. Awful customer service, still not resolved ended up spinning the lot at high stakes PLO for rofls as never gunna get to withdraw it anyways. Then snap closed down my account with them. Its also one of the reasons I didnt fire more money at the GP Million as theres no point if you cant withdraw.

'Your account type'

It is ridiculous. Spinspinspin, FTL!

"Your account type" Aka likely to spew it off at high stakes PLO.

dunno if this is the right place but im sure iv read a few replies from rob on here so I hope he will get to see it

its Friday and my grand prix winnings are still not in my possession. its funny how its always easy to deposit money online but its never as easy to withdraw.

im not impressed at all. it took nearly 3 days for my prize to be credited to my online acc. 3days!!! and iv been waiting since for my withdrawal to be processed.

Hi,

Apologies for this. If you have pending withdrawals the best place to check where the delay is, is via the partypoker live chat feature.

I have spoken to Rob and partypoker today and both are looking to make improvements on this front.

Sorry again,
Glenn

Glenn/Nicola

was playing the 10 seat gtd $550 ticket sattie last night and when it got down to 11 (10 seats) the tournie did not go hand for hand - any reason why?  All (i think) of the other ticket tournies, DTD minis/majors and free rolls where there have been more than 9 seats (or prizes) up for grabs have gone H for H on the bubble (or two places out).

Cheers

Richard

Hi

I've sent this to those in charge of tournament creation to find out/rectify if incorrect.

Glenn

Do we know if Party have any plans to allow players to play more than one table on mobile devices?

Cheers.

i spoke to the partypoker lady about this

she replied as follows

"its certainly in the product pipeline for later in the  year though full delivery would be early 2016 - though the team are working hard to see if we can produce earlier but I do not want to commit to a date yet."

A small moan, but should make others aware of this.

I opened up an account on PartyPoker on the 1st July (mainly to play sats for DTD events) and deposited x amount. Even though the 100% matched first bonus promotion is a bit long winded, I sort of understand it...ish. However, the DEPOSIT & GET £20 FREE slogan (which is still advertised on the DTD web site) is now null and void according to live chat. It ceased to be....it is an ex offer....it has gone to poker site heaven.....on the 14th JUNE.

thanks i will pass this on

Can we lower the min players required in the $27.50 $120 PokerFest sats?

It's currently set at 6 with a guarantee of $120 which doesn't make any sense. 4.8 players required to hit the guarantee so setting them to 3 min players required will get more of them running, they'll usually get 5-8 runners once they run. Setting them at 6 won't get any oft he earlier ones kicked off.

Cheers

"They are changing to 3 minimum as we speak.

Tell him thanks for letting us know :) "

Hey guys,

Not sure if this is just me being a retard and missing how to do it, or if this is the right thread to post about it, but there doesn't seem to be an easy way to get on the waiting list for standard reg speed cash games. At the moment I have to open up the table (which automatically minimizes the lobby), click on join wait list and then either close the table or bring up the lobby again to join the list on another table. If I'm already playing at other tables, this can be a bit of a ball ache, and it'd be cool if there was some sort of button on the lobby I could hit that would put me on a tables waiting list. 

Got a fun glitch going on at the moment, sat down at a bunch of tables and when it came to top up i got an error message telling me that i couldnt top up and would have to contact support. So, I fired up the live chat and was told (obvs) to turn it off and on again, which I did. Anyway, come back in, sit down at a table and the rebuy thing works again, but about £120 is missing from my account balance, and has not re-appeared 10 minutes later. Still going on with the live chat trying to sort it.

isit down for any one else
lost connection now cant get back in

same

in now

One thing that really gets up my nose with PP  is the hand history function . To try and go back and review exit hands after you are out seems to be impossible to do , the so called HH player doesn't work at all .

Then if you are reviewing HH in play the whole layout / look/ functionality is useless IMHO .

Really frustrating

I'm having problems with party atm...

Java won't download/update on my computer, so that means that partypoker isn't updating on my computer either. I don't even get into the log in page and I can't play the instant play in my browser without Java.

I've been playing some tournaments on my phone for the team challenge, but now it won't let me register for any tournaments unless I'm buying in with a ticket. I can play cash games fine but when I try to register for a tournament it says 'Sorry, you could not be registered.' I definitely have enough $ in my account to play the tournaments so I don't know why it won't let me play.

This, they could really do with improving the Hand History replayer.

Haven't read the whole thread so might have been mentioned before. Can they get rid of the popup message every 30-60 mins saying we have been disconnected from the server due to inactivity. At least the option to turn off this popup or for it to only appear if we click on the party client.

Also today I was making notes on players and noticed that the little graphic that indicates we have a note on someone is small and blends in with player names and avatars so it's quite hard to see that you have a note on someone at first glance, could they make it more noticeable?

Yeah same with the notes icon, can barely see it. Even more so when table sized reduced whilst multi-tabling.
Hand history could do with showing outcome at start, like other sites do. In game I usually just want a quick glance at the outcome, not have a huge replayer pop up over half my tables

just played the $5 dtd mini on party.  There was a serious glitch, I was utg with pocket 10's  I was intending to place a min bet, then it showed that the person who was sat utg plus 1 had all ready moved all in prior to my action!!?? so I moved all in, two subsequent callers with qq and 33 and my computer showing the original raiser utg plus 1 had folded.  what the fukc is going on??  serious glitch, shit like this is happening all the time!!

i have been 4 tabling party tonight with no problems. haven't heard of any general problems

did you contact support and what did they say?

Just to make matters worse, I opened up a live chat with the party poker team, viswas was looking into the matter and moments after he exited the chat. clearly to complicated for his paygrade to resolve.  so \I have just sent them an email.  So not only glitches in the software but awful customer service!!!!

i know you are frustrated but lets not lose a sense of persepective please. see what the amil reply says

similar things have happened before but I have never taken to send them feedback. I will keep everyone updated on the response. its off my chest now. lol.

Is there any reason you can't purchase more than 1 dtd ticket per week? Just seems a shame

just had a reply to my email, a standard reply saying that they use a random number generator and this is all above board.  shame they didn't read my email as I was not complaining about the rng.  poor show and terrible customer service. rant over.

Will check this out and get back to you mate, I wasn't aware you could only purchase one Ticket per week. KTF Rob

A joy in the trenches

Instead of trying to ban HUDs etc, could we try and fix the existing problems with party before we go into anything else? The last week has been an absolute nightmare. Right now I can't top up at the cash tables because it doesnt recognize that I have money in my account, and now that I've logged out I can't log back in again. Got in on the browser and I'm missing funds. It doesn't matter how much you do to try and encourage people to play on the site, if it doesn't actually work then you're never going to be able to get decent traffic. I can't guarantee that I'm going to be able to play, and having to wait a few days for "the technical team" to work out whether I'm owed any money doesn't exactly fill me with confidence.

Tonight I busted a sat with a few seconds left of late-reg/re-entry, I got the popup asking if I want to re-enter but before I could click it (less than 5 seconds) we reached the end of the level and the popup disappeared and I couldnt re-enter.  Surely players should be getting a few seconds to click the button?

But at what point do you cut that off from?

If you start to give a little more time AFTER late reg has closed, then soon someone else will ask for a little more time again, and again, and again.

If late entry closes at 9pm (for example) then 9:00:01pm is too late

seems harsh, but thems the rules

Perhaps we should be asking for the software to work faster, i have noticed that the rebuy period for someone who is knocked out continues to run for the full amount of time, even if the player has opted not to rebuy. If the rebuy timer stopped as soon as the player clicks "no" that moght save a few seconds here and there (unless i am talking out of arse of course)

That is an absurd example, the popup flashed for 2 seconds, clearly not enough time for me to move my mouse over it and click.  If it happened last hand of rebuy period you get 10 seconds to rebuy before it goes to add-on period, if it was in a live tournament they have someone from the floor walk you to the desk to buyin. 

Its not like I was eliminated, taken to the lobby and the button disappeared, I was still in my seat and a popup appeared asking if I would like to re-enter.  10 seconds to actually react to it isnt a ridiculous request imo

Not looking for an argument Boba, you are my favourite disney character!!!!


However, if the pop up did indeed only appear on your screen for 2 seconds, it would appear that that was all the time that was left in the late reg period, hence it dissapearing before you had a chance to click on it.

Again, i could be wrong, we all know the software has issues that are being worked on, but clearly not as fast as we'd like

Last night I tried to register for the 50 seats guaranteed at around 930-940pm but a message came
up saying I could not register. Tried 4 or 5 times and the whirly thing in the middle of the screen
would go round and round for about a minute after I had clicked on "late reg " and then the message
would come up saying I could not register although I had enough funds .

This was from my Ipad and my internet connection was ok.

First time I have had a problem on Party.

Played the $20000 guaranteed tournament  ( $109 ) at 9pm Saturday.

On the first 5 minute break I got back to the table a hand late and it had sat me out.

I clicked on the "sit in" message which overlapped my cards but then would not allow
me to play a hand. Had AJ utg and KJ in the big blind but my only option was to fold.

Went on for a while , kept clicking sit in but the software kept folding my hands.

Eventually I left the table , cannot remember whether I logged out then back in or not but when
I returned to the table we were back to normal. Frustrating to say the least.

duno where to put this or if i should at all but i made a withdrawal from party a week ago and it hasnt even started processing yet and I can still reverse the withdrawal in my account. is this standard?

a week is long

48 hours more usual

PM me your details and i will go to colette or contact her yourself on fb

Hi Tighty

Just played the UKPC £22 feeder - i thought that this should feed directtly into the sat for the $1600 seat.  However it didn't - it put me into the UKPC $109 online day one.  I was lucky in that I didn't see my name in the sat I was expecting and could unreg and reg into the correct one.  I assume that this is a glitch that can be fixed...

Cheers

Richard

Can I have your username please to get the glitch checked?

Its kenzaki13

When I used a ticket to get into the right sat it used a generic $109 ticket rather that the UKPC one.

Richard

Hi Tighty

I won a cent roll $5.50 ticket this afternoon and was auto registered into the next available $22 satellite - I only found out when the table appeared on the screen.  I think that this is something else that should be made much clearer as I think it is a change for a while ago.  I now know that there is a bar stating the target event but i have always ignored this in the past as I just thought that they were suggestions.  I also got an email - but i dont check these every ten minutes.

Cheers

Richard

ok, i agree

i will suggest that the "auto reg into the next available satellite at the next level" message is made more prominent

i have posted it a lot recently, but easily missed i suppose with so messages to take in

When playing more than 2 tables of PLO, on occasion the bet slider will overlap the preset bet buttons (1/2 pot, 3/4 pot etc) and register a pot sized bet as a min bet.

Quite frustrating to accidentally bet 50c into $35.

Playing online in Dublin so I'm not on the usual setup. Party Poker windows open off screen and are a real pain to move back. They are where the 2nd screen should be and its a complicated process bringing them back to normal. 888 had this problem too (but much worse) Stars and co didn't. If it wasn't early in my session I might not have noticed the tournament failing to popup.

WPT $530 Last nights  satellite 10 seats  at 9 pm did not go hand for hand

thanks i will pass that on

How do you go about changing the currency of your account from $ to £?

Contact Customer Service

Its a one off change - they'll do it but has to be through them

https://www.partypoker.com/contact-us.html

cheers tighty!

22$ 50 seat sattys were perfect with 5k chips, upping chips to 10k just drags them out for longer. Satties at that level shouldnt take too long imo

i've passed that on, think the stacks were increased a while back

They were 5k last week

Don't know if this has been raised before but can something be done about hand for hand in satellites where the number of seats plus a cash prize means that there are multiple tables.

For example I played a regular $22 15 seat seat guaranteed satellite the other day.  Final prizes were 1-16 $22 seat and 17 $3.  There was the usual tme banking with around 25 left with hand for hand kicking in with 18 left.  However, as soon as one player was lost it was back to normal and time banking again which somewaht defeats the object as the goal is to win one of the seats.  Surely it must be possible to keep hand for hand in these circumstances until the seat payouts are arrived at.

i will pass this on.

party downloaded an automatic update when i tried to open it today and now the update never stops. like it reaches the end of the 31.29MB update and restarts over again, endlessly. so i can't log on basically. have tried uninstalling and reinstalling same problem. im using a mac

Hi I sent this through and have discovered that there is a Mac issue with this update exactly as you describe

i was sent this (apologies in advance)

"How to enable logging for Poker Client app on local Mac machine:

1) Quit/terminate the the application by Cmd+Q, incase if its already
opened.

2) Right click on the poker client application, found in the
Applications folder, then select "Show Package Contents" option.

3) Open the *le PGLogCon*guration.plist by navigating to Contents
> Resources > PGLogCon*guration.plist

4) Change the value for PGLogLevel from 4 to 1, then save it.

5) Relaunch the application.

Where to see the logs:

1) Navigate to the logs folder by following the below steps.

a) Click on Finder app, then go to the menu item Go > Go to Folder
or Do shortcut, Cmd+Shift+G.
b) Enter "~/Library/Logs/" in the text *led, then click on Go.

2)There should be a folder name exactly same as the poker client
app name.

How to send the logs to us:
1) Just zip the folder with the name as the poker client app name
under "~/Library/Logs/" and mail it



try those steps, and if no good i will put you in touch directly with my contact rather than wasting time going through a middle man (me)

let me have your current email address if you need to be put in touch with the team


cheers

i had this yesterday.  Only cure was to sign off/shut down and reboot my laptop - windows.

moved to right thread

I now understand (after losing two $5.50 seats - although I'm not finished complaining about it yet) that apparently if you win a sat you are automatically put into another sat, but not straight away as I had logged off the computer in both cases and in fact gone to bed for the last one.

This means that i cannot realistically play any sat's as i can generally only play for shortish periods of time online (i.e. i have a job, family etc) can this not be changed. I can understand a timescale being put on the ticket say a month but being automatically enrolled (and i'm told if I unregister then I lose it anyway) is just wrong.

hi, i am passing your note on (as feedback)

i know this one has caught people out over the months

Thanks Tighty.

I think it is bit shit really, can't say i'm impressed by their customer support to be honest just say tough. I know on other sites you are warned before you buy in that it will feed directly into another one.

I would have regularly played sats moving forward but they have basically lost me, will have to look at other sites.

Don't do that (yet) too many good comps/promotions etc imo

i will see what i can find out

Is there anyone I can speak to about my account? Im struggling to get anywhere with live chat and customer service.

I had an issue with Bwin where I had played underage as a naive 17 year old. They waited until I went to cashout £1k then banned me we argued a while then they took the funds and closed account.

When i tried to log onto my party account that was also banned. I have recently tried to get it unlocked and they have done it with me sending valid photo ID but I am worried as soon as I win theyll close my account and invalidate it again.

I cant get a straight answer on this.

I just tried to login to party multiple times and could not connect.

Have I been banned for mentioning the "dormant account charges"?

Both, please send me by PM your account names and Any other info eg email address etc and I will try and find out for you tomorrow and resolve these issues

its unconnectable if that's the word for me too. What dormant charges? :(

just got in from work, loaded a satellite working fine .

not had any problems in a while,great site, got bored with playing the enormous fields on stars.

as an admittedly average at best player, i feel i have at least a punchers chance on here. the sats to $22 tickets and the sats to $109 tickits are literally printing even for people that play for fun.

pretty much every time you get to the business end, say 15 tickets  up for grabs  with 16 left in tourney,you will see people that have tickets totally locked still going to war with each other.

at the end of these games tight is definetely right.

Uninstalled and reinstalled, its working (fingers crossed!). :)

When I played in a grand prix just over six months ago I deposited what was supposed to be the correct amount(~£70) only to find that after going through the currency exchange into USD I was short so had to deposit another £10 which left me with a balance of ~$8.50 in my account.

I was then told after six months that there is a "dormant account charge" for accounts that have been inactive and that logging in does not count as activity. I tried to withdraw it but the minimum withdrawal is $10, so they have now deducted my remaining balance to help subsidise the cost of maintaining dormant accounts!!!

I'm calling Gatso on that one.

just tried logging in , " we are experiencing technical problems"

anyone else having problems?

first time i seen this, normally no problems at all.

yes, widespread problem currently

if i get news i will update

Is there some issue with opening Party and Hold'em Manager? Every time I try to open party with HEM2, Party closes itself just before i log in. With HEM2 closed it works fine. Have been having this issue for a few weeks now. Pretty annoying when trying to play a Sunday session...

shouldn't be. are both up do date?

Uninstalled and re-installed Party, hasn't solved it. Not sure if HEM is up to date

because its an international site, and the £i snot the base currency of partypoker (or many other sites)

please make sure you change your account to be in £.

party should theoretically always auto update, so I meant more check for HEM updates that's the usual fix for most problems. Check the hem forums for other people with similar issues. I've not seen anyone complain about that problem.

Shame not to have solved my issue with Party. Looked into it the best i can, but can't find anything that's helped. Basically can't play on Party until it's fixed. Shame really

Haven't played much online, nor used HEM for a long time but...

Could it have anything to do with Party no longer storing HHs locally?

Others don't seem to have a problem with it.

It's not even that my HUD isn't working on there (I wouldn't be that bothered about not having it on there), but when i've got HEM running while playing other sites Party just wont load properly.

They do.

http://prntscr.com/ba4pjy


Tom have you asked Tighty to bypass initial support and see if they have any ideas?

Apparently it's doing it without HEM running now, so I just can't access Party at all...

YouTube: http://www.youtube.com/watch?v=_dV0tJJqYCE

The exact same thing kept happening to me until last week when it randomly stopped. It would do it even if I didn't have any other software open. No idea what is causing it or if it will start doing it again, but every other poker software works fine on my computer...

That is not the reponse I was looking for Melissa. Sort it out for me. I need to do some donating :D

Did you fill out that crash report that pops up? It could be a coincidence, but I think mine started working after I filled that in :)

Yep, several times over the course of the last few weeks. No luck :(

Was playing the $22 - $109 Tickets Mega Sat and checked the Lobby for prize pool and saw this for 1st prize?!!

It has since corrected itself but something to be aware of

(http://s33.postimg.org/bychomm8b/image.jpg) (http://postimg.org/image/bychomm8b/)

thanks, i have passed this on

was the email they sent you yesterday any help Tom? should have contained steps to resolve the issue

if we lose an all in but have chips back as we had more to start with can the amount we get back not be described as ''winner'' - maybe just me but find it tilting!

also the fx rates need to be clearer

Cheers,

http://forumserver.twoplustwo.com/showpost.php?p=50523398&postcount=2452

"We have planned poker maintenance - Wednesday 3rd August between 05:00 CET and 06:30 CET (11pm EDT and 12:30 EDT)
This will impact ALL of our services - cash games,SNGs, fastforward and MTTs.

Our poker team will be updating our tournament schedule to ensure no tournaments will commence between downtime and you will notice a reduced schedule prior to the event
*You may also notice some changes to our HR clock for tonight only*

We hope to be up and running before 06:30CET

Please note this maitenance is essential and we will also be updating our lobby
Highlights to note >> Our new bet slider will be implemented, general lobby improvements including improved display for our flighted tourneys, some small waitlist changes and some general bug fixes

Thanks all,

Colette"

Party Poker support. Bet slider better be good!

My preflop bet slider doesnt work. The buttons are greyed out

button 1 and 5 should be greyed out

have you followed the steps shown in the images?

(https://scontent-lhr3-1.xx.fbcdn.net/v/t1.0-9/13882477_1669317460058701_3414460681978490733_n.jpg?oh=e0e1fa72bae06885109657d79114cc25&oe=582D5ED4)

(https://scontent-lhr3-1.xx.fbcdn.net/v/t1.0-9/13872995_1669317476725366_5318198580089945081_n.jpg?oh=001f6cd2e06d71d2d34b9717704c5097&oe=5821E886)

(https://scontent-lhr3-1.xx.fbcdn.net/v/t1.0-9/13912699_1669317483392032_932168107335758361_n.jpg?oh=e2411a099bc339a0b0c52012430f646c&oe=585D6B27)

Yes i have set up button 2-4 in the settings

button 2 = 2.1
button 3 = 2.4
button 4 = 2.7

The greyed buttons im referring to are whilst in play

ok

give me or send me your pp username and i will see what the best approach is to sorting this for you

"It's already in fix status Should be resolved in full tomorrow team are currently working on it"

Looking to clear some space on my HD, Partypoker cef-cache file is nearly 4g. What is this? Can I get rid of it?

sent this off for an answer.

"It’s a cache- yes  it can be deleted. CEF is used to serve web content in the client"

Excellent, thank you

The mobile don't let me play me game but will late reg at home but just saying ...

Mobile options should be soooooooooooooooooo much greater - cool x

Please ignore previous posts!- kids play poker on mobile but not when drunk and dont post under influence either - soz again

The last couple of nights I keep getting disconnected after about 30 secs of logging into the PartyPoker iphone Ap. Every single time. This has never happened before to me and I am using the latest update. Playing on my desktop PC is fine.

this has been happening for a number of people in the last few days, not everyone

interestingly it has been recorded most with people who have accessed play money on the app, and then gone back to real money

anyway this message applies

"All - For those experiencing mobile issues can you please take a second and feedback with the information requested below
We have the team working to resolve any ongoing issues in full and would appreciate the following:

Your connection: are you using WIFI, 4G etc?
Your ISP: you can use Find My ISP or similar to provide this
Your username "

if you want to PM that info for yourself i will pass it on, and then any progress reported (generally)

This seems to have been fixed now, thanks.

why does Party poker have such bad customer service support?They just dont reply.  Also DTD have failed in coming back to me with a response.

a response to what?

I sent an email for the attention of Nicola on the support page of the website, also a few emails via party. Also tried calling them a couple times as well.

send me the email or copy it into here and i will see what i can do

have sent it to your hotmail mate, ty

replied to you

I think the leaderboard promotion that gives away 10 CPP packages every week is one of the most generous promotions I've seen in poker for a long time. It's an outrageous amount of money to give away. The actual leaderboard itself though is absolutely dreadful. Points are given away in a very flat payout meaning you are heavily rewarded for volume. Every tournament played adds to your grand total at the end of the week. To make things a bit more brutal, because of the incredibly flat payout that doesn't reward enough for winning a tournament, the optimal strategy that has to be employed is reg at the very last minute of the 12th level and receive 10 big blinds. You then must proceed to time down on every decision trying to outlast as many runners as possible. Regging at the start of tournaments (certainly the smaller field ones) is disadvantageous and certainly takes away the fun of it all.

I think for future leaderboard promotions there needs to be an overhaul on how points are distributed. Be it top x amount of scores go towards your tally to reward the players that have had some decent scores in the week instead of the ones that sit at their computers with timers going off to remind them to reg the 10am Kangaroo at 1:17pm.

Once again I have to mention how generous the promotion has been, but I can't help but notice the same few people winning the promotion every week with the same mundane strategy. Anyone with half a soul can't win one of these packages and after attempting this once for a week and been driven to insanity, I have never had such little fun playing poker.

Sorry if this sounds like sour grapes (it is a little, I've spent a daft amount of money on qualifiers and sold my soul to the devil this week).

cmon fella...ur better than that  ;tk;

Last logged into Party last Sunday. Tried to log in an hour ago and it is still updating. Have updated stars and been playing on Sky after I tried logging into party. I've got windows 10 and poker is the only thing that the pic is used for, I remember it taking a while last time but not this long. Any suggestions?

did this resolve? when i updated this week it was a long one

I had it updating while playing on Sky, I'd closed down stars after that updated, however after 2 1/2 hours I closed it down as Sky was lagging. After closing it down Sky was fine. Didn't try again. Will give it ago today and let you know. Shame as I like to play the stats on Party on the side. Any ideas why party seem to take longer than the others to update?

no i haven't heard of a single other problem with it,beyond it being a big update so takes a few minutes

Been trying to reinstall partypoker and it keeps getting blocked by Norton anti-virus quoting 'trojan.Gen.8!.cloud'

Does anyone know why this would happen as a full scan says the laptop is clear off viruses.

It refuses to download it?

Any help appreciated.

Turn off Norton temporarily.

Download and install Party.

Turn Norton back on.

turn it off and on again...it worked...cheers

After the latest software upgrade the cashier on homepage is now back in £ for me, thanks for doing this.

since the new update, i can not access the lobby for the tournament i am playing, has anybody else had this problem?

i hover over it in main lobby, it tells me to double click but nothing happens.

also when i click the button for support, nothing happens whereas before it would take me straight to live chat.

i am playing the $530 MILLIONS  final tonight, and it is driving me mad, i can not see other players stacks or the blind levels.

please help.

just gone down for me with a really nice stack

anyone else having problems?

Yep , been trying to log in for 30 mins .

Frustrating to say the least.

It's down for everyone according to Twitter.

guess the tournaments will not be frozen until restart, instead chop whats left for what equates to a wasted evening for everybody

first day of the year stars must be absolutely loving it

for joe bloggs its like choosing between corbyn and may

FIO, if you have problems with Party, they have their own Forum now, & presumably you would get quicker feedback there when problems arise.

I believe it is called something like "My Party Poker Live".

google should be able to help find it.

thx for that info i had forgotten they had a forum.

for the record, i got in from work and checked my account, and have been more than fairly compensated so thank you and fair play to those at partypoker for doing the right thing.