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Poker Forums => The Rail => Topic started by: dik9 on July 28, 2005, 09:31:53 PM



Title: Strange Circumstances of a dealer error
Post by: dik9 on July 28, 2005, 09:31:53 PM
Just joined the site and would like the opportunity to explain my decision on that night ::)


Hero Member
 
Posts: 624

Re: the exposed 6
 Reply #14 on: May 10, 2005, 08:27:39 pm    


Just as a small aside, while at the new broadway casino in sunny brum the dealer dealt the flop, i went allin (trip 6's) a good pal of mine called (flush draw) and a.n. other called (dunno).
He then dealt another 2 cards face up then burnt 1 then dealt another 2!!!!
Amid plenty of cries (he did it very quickly) to no avail.
Basically i was given the hand and the cards mucked (again VERY quickly) by the dealer, he said even though he dealt too many the burn cards were correct and so the hand was fine.
We all protested (even me!! i know, i know) this was not so, my pal actually won the hand with a flush but because he'd scooped the cards the hand was deemed over by the cardroom manager.
Now, the point of all this is that this cost my friend a 20 buyin thru the fault of an inept dealer (he was inept at Walsall before leaving!!!) but...................
The cardroom manager refunded my pals 20!!!!!!!!!
Waddya think of that? ?
Is this the way to go?
Should the casino pay for their own mistakes?
Ian

BTW the casino manager heard we had a problem and approached us a little later and gave us complimentary meals for us and partners!!
How cool is that!!
-----------------------

Hero Member
 
Posts: 624
 
Re: the exposed 6
 Reply #19 on: May 11, 2005, 07:30:29 am    

Well obviously it's not ever gonna happen again, i just think the combo of a new casino opening trying to keep and attract custom and an (i think) inexperienced cardroom manager created a fairly unique situation.
I agree with you Tikay that you CANNOT go down the road of paying back possible prize money etc for all the reasons you say and more.
I see no reason though for a casino not to offer some sort of token gesture (a round of drinks, a meal, diamond encrusted rolex etc.) for a genuine dealer error that results in a major injustice for some poor soul.
It's not like they don't make money out of that person in the first place and could ensure future business.
I gotta say the free meals were totally unexpected and a most welcome and refreshing attitude from a casino, i'll certainly be going back to play their comps and hopefully they will build up their attendances to a good level.
Be interesting to hear from the blackpool grosvenor boys on this, is there a casino policy maybe?
Ian


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Right........ where do I start..........

Firstly the dealer in question had just started there and he was "ALLEGIDLY" a card room supervisor at Junction 10 and had got years of experience.....although I never employed him!!

Second BOY WHAT A HUGE COCK UP!!! I understand that dealers make errors but this took the biscuit. This was the most Bizarre error that I have ever seen...or not as i had to be told by everyone what had happened as it was over within seconds, before I got to the table.

As far as I am aware this was the cicumstance...

Pre flop raises (usual)
burnt card 3 up round of betting (usual) large pot including an all in.
This is where it gets completely mystifying. For some reason the dealer now burns and turns over 2 exposed cards... and not stopping there...burnt another and turned another amidst cries from everyone gave the pot to someone then destroyed the flop all in one action... Active players even still had chips!!!!

Questioned, the dealer said his mind wasn't on the game.......no shit!! Even whilst I went over to sort the situation out the dealer was nonchenantly shuffling up for the next hand..me don't thinks.... he was last seen dealing on American Roulette 1.

Now I have been in cardrooms for 18 years ran comps for 15 years managed card rooms for 5 years (maybe I am inexperienced but my cardrooms are run in the interest of the game and in the interest of fairness) I take Tk's point that it is dodgy ground doing something like this in terms of precidents and to be honest I totally agree. I was actually toying with the idea of underhanded sabotage from a PLC but dismissed this as even too far fetched for me to believe. Needless to say the only cards he deals now is on blackjack and he is not the brightest bulb in the pack there!!

What am i to do? This involved 2 new customers that had come down to experience " The Broadway Experience" What a start!!!!

I am very proud of the standard of dealing at the Broadway they are now all a credit to the club.

I hold my hands up to the extent it was my fault no one was watching him as I foolishly believed he was a top jolly dealer.

I Apologise, but could people post and tell me what they would have done in the very same situation. Even though I don't think it will happen again...lightening cannot strike twice in the same place.....can it?




Title: Re: Strange Circumstances of a dealer error
Post by: BlueWolf on July 28, 2005, 09:56:55 PM
oh it most certainly can hehehehe any chance you can pm me the delaers name lol as i used to supervise at walsall might know him lol


Title: Re: Strange Circumstances of a dealer error
Post by: dik9 on July 28, 2005, 10:01:13 PM
In the interest and future of the dealer/inspector (pmsl) and my integrity lol I couldn't possibly disclose his name!!

Would love to though!!


Title: Re: Strange Circumstances of a dealer error
Post by: dik9 on July 28, 2005, 10:02:37 PM
Blue wolf you are a respected authority...  I think what would you have done?


Title: Re: Strange Circumstances of a dealer error
Post by: Ironside on July 28, 2005, 10:17:47 PM
Blue wolf you are a respected authority... I think what would you have done?
gone to get a cup of tea and ask claire to run the card room for 5 minutes lol


Title: Re: Strange Circumstances of a dealer error
Post by: dik9 on July 28, 2005, 10:22:11 PM
Tried that one and got collared, much cringing was involved! pmsl


Title: Re: Strange Circumstances of a dealer error
Post by: BlueWolf on July 28, 2005, 10:34:10 PM
cheeky git Iron, and thanks for callin me repected lol you obviously dont know me hehehe.

The whole exposed 6 topic was about an incident that occured during our may festival.

As a rule i try to avoid commenting on other supervisors decisions as i feel it isnt my place to pass judgement on them, as we all do things differently. But as you asked i don't see anything wrong with what you did at all.


Title: Re: Strange Circumstances of a dealer error
Post by: ifm on July 28, 2005, 11:18:33 PM
OMG this was ages ago!!
I like the hero member bit in the quotes  :D
The strange thing is he was dealing in the same comp on the table behind and had just been "rotated" then told everyone after the mistake he hadn't dealt in ages!!  ???
I knew the fella from walsall and well everyone knows him!!
BTW big Dave is a gem of a dealer as are all the others i've experienced there, say hello from me and do you happen to know how he did in vegas?
Mistakes happen and are an inevitable part of the game and the only reason i posted it was the incredible gesture!!
See ya soon,
Ian

p.s. was i the first person to win a comp outright (no deal) at the broadway? it was the strange reaction i got....
"who won?"
"i did"
"really?"
"yeah"
"outright?"
"yeah"
"wow"


Title: Re: Strange Circumstances of a dealer error
Post by: snoopy1239 on July 29, 2005, 12:08:09 AM
I think the hero member part should be deleted as you weren't a hero when you posted the post.  ;) :D


Title: Re: Strange Circumstances of a dealer error
Post by: snoopy1239 on July 29, 2005, 12:09:50 AM
Hmm. I've noticed that there are a couple of dealers that no longer work at walsall. I reckon I have a shortlist of suspects.  :-X


Title: Re: Strange Circumstances of a dealer error
Post by: ifm on July 29, 2005, 12:11:30 AM
i've always been a hero in my house, it's just taken a while to be internationally recognised!!
Gotta go, there's an earthquake in chilli...................whoooosh!!


Title: Re: Strange Circumstances of a dealer error
Post by: Ironside on July 29, 2005, 12:13:08 AM
Hmm. I've noticed that there are a couple of dealers that no longer work at walsall. I reckon I have a shortlist of suspects. :-X

i only remember 1 house dealer from walsall hope it him as he must have been crap to deal me out in 30 minutes


Title: Re: Strange Circumstances of a dealer error
Post by: Dani Versace on July 29, 2005, 12:19:10 AM
well i can comfirm there was no supervisors that left walsall to go to the broardway, some experienced dealers did though


Title: Re: Strange Circumstances of a dealer error
Post by: Dani Versace on July 29, 2005, 12:20:53 AM
blue wolf the guy im thinkin it might be, was nt working there when u were there


Title: Re: Strange Circumstances of a dealer error
Post by: Ironside on July 29, 2005, 12:21:04 AM
can you get rid of the muppet next time dani?


Title: Re: Strange Circumstances of a dealer error
Post by: Dani Versace on July 29, 2005, 12:27:17 AM
the one that knocked u out? lol im sendin him to scotland


Title: Re: Strange Circumstances of a dealer error
Post by: Ironside on July 29, 2005, 12:29:26 AM
that ok no grosvenors in scotland

anyway i rarely play up here so send him anywhere you want in scotland i recomend stanleys in glasgow as they have no lift so i wont be back


Title: Re: Strange Circumstances of a dealer error
Post by: Dani Versace on July 29, 2005, 12:34:09 AM
ironside, actually ur situation inspired me, so when doin the aug programme i decided to make the 300 frezeout a double chance


Title: Re: Strange Circumstances of a dealer error
Post by: Ironside on July 29, 2005, 12:37:18 AM
yeah and i am in hospital proberly so wont be there


Title: Re: Strange Circumstances of a dealer error
Post by: BlueWolf on July 29, 2005, 01:43:21 AM
from what i saw durin my course at walsall not long ago there were hardly anyone from my days that still works there lol


Title: Re: Strange Circumstances of a dealer error
Post by: dik9 on July 29, 2005, 10:27:05 AM
So Dani, what would you have done?