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Title: Broadband help please Post by: Dewi_cool on October 31, 2006, 06:36:45 PM Trying to log on to BTBroadband not connecting and error message like attached any help gratefully rec
Title: Re: Broadband help please Post by: Suited_Jock on October 31, 2006, 06:41:45 PM The first image suggests a problem with your ISP's main router that allows you connection to their network / the internet.
The second picture id get you to recheck your username and password but if they are all fine id suggest phoning BT's technical support line. GL with that though I find phoning Technical support lines one of the most frustrating things possible!! Title: Re: Broadband help please Post by: Dewi_cool on October 31, 2006, 06:54:05 PM cheers S :)up
Title: Re: Broadband help please Post by: Bongo on October 31, 2006, 06:57:12 PM 31 October 2006
05:52 PM Broadband connection problems We are currently investigating a problem with broadband access and you may currently be experiencing problems connecting to the service. Please bear with us as we endeavour to resolve this problem as quickly as possible. Meanwhile we apologise for any inconvenience. http://help.btinternet.com/yahoo/help/servicestatus/ Title: Re: Broadband help please Post by: Dewi_cool on October 31, 2006, 07:20:12 PM cheers bongo
Title: Re: Broadband help please Post by: KeithyB on October 31, 2006, 09:17:43 PM Interesting to read this as I've been unable to get any internet connection either from my home BT Broadband ( via router ) for the past half hour or so.
Had to log in on the business line using usb modem and that works just fine ( obviously as I'm here..lol :D ) But business line is also bt broadband too though :dontask: Title: Re: Broadband help please Post by: Bongo on October 31, 2006, 09:26:36 PM Mine dropped earlier and it took my router about 10mins of trying to reconnect.
Title: Re: Broadband help please Post by: lazaroonie on October 31, 2006, 10:02:34 PM seems to be a widespread problem - mines has been down for a couple of hours, as have a lot of people I know.
BT seems to have gone bad over the past few months...wonder if capacity is reaching the limit... Title: Re: Broadband help please Post by: byronkincaid on October 31, 2006, 10:08:16 PM i never had a problem with BT until I upgraded to 8 meg and now the connection drops all the time, just for a few seconds but that's enough with some sites for them to take over 30 secs to reconnect you and kick you off the hand you were on.
Title: Re: Broadband help please Post by: Royal Flush on November 01, 2006, 12:55:36 AM i never had a problem with BT until I upgraded to 8 meg and now the connection drops all the time, just for a few seconds but that's enough with some sites for them to take over 30 secs to reconnect you and kick you off the hand you were on. Ask them to limit the line, you don't need 8, it creates too much noise on the line. Go to 4 or 2 and you will be far more stable. Title: Re: Broadband help please Post by: Dewi_cool on November 01, 2006, 07:35:53 AM apparently sorted at 2.15am
Title: Re: Broadband help please Post by: byronkincaid on November 01, 2006, 08:43:38 AM i never had a problem with BT until I upgraded to 8 meg and now the connection drops all the time, just for a few seconds but that's enough with some sites for them to take over 30 secs to reconnect you and kick you off the hand you were on. Ask them to limit the line, you don't need 8, it creates too much noise on the line. Go to 4 or 2 and you will be far more stable. I'll try that thanks |