blonde poker forum

I used in the past Will Hill alot for sports betting as they have markets which i like to bet on, which no one else has. I probably deposited a good 20k in a short period of time, so would hope they think im a ok customer.

Am I being out of order here, or do you think they could have helped(I have asked Mr Thew as he sorted something else out before)

I wanted to place a bet on the 1st frame of the ronnie o sullivan snooker game, for his young opponent to win the 1st frame at 13/8. I only had 40 odd on it so not huge stakes.

I checked the bet thouroughly as I always do, and placed the 2 bets - split stakes. They went through and i swear on my young daughters life it said frame 1. I then checked my open bets as i always do and it said frame 2.!!!!!!!

I called customer services straightaway told them the situation, and said i think there must be a delay in your in running frame betting. I asked as a good will gesture if they could cancel the bets so no one lost out, i didnt have a bet on a frame i didnt want, and they didnt lay a bet at all. Now they put me on hold for a good 10 mins plus(the 1st frame was only 6/7 mins in when I called), and then came back to tell me they wouldnt help.

Am I being over sensitive in saying this isnt customer friendly service.

I like william hill and always have but wont be using them again till this is sorted

you do right don't let them push you about there is plenty others to take your bet

I had an email this morning asking if this had been sorted. I said no - and within 5 minutes the money had been refunded.

Well done William Hill