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Title: emailing support Post by: gatso on April 13, 2008, 11:02:51 PM how long is reasonable to wait between sending an email to a poker site's support and sending a second arsey one asking why they haven't bothered to reply to the first one?
Title: Re: emailing support Post by: TightEnd on April 13, 2008, 11:03:45 PM 5 Minutes.
FACT. :D Title: Re: emailing support Post by: gatso on April 13, 2008, 11:04:46 PM 5 Minutes. FACT. :D blimey, really? so if I've waited 3 hours I should make it really arsey I guess. cheers Rich Title: Re: emailing support Post by: Claw75 on April 13, 2008, 11:05:55 PM did you get an automated reply saying they would contact you within x hours? (x being an undefined amount, not a posh 10)
Title: Re: emailing support Post by: redsimon on April 14, 2008, 07:33:43 AM Sent a password reset request to Trillion saturday, got passed on to pokerresponse.com who asked a bunch of security questions. Replied with these 11.30 AM Sunday. How long will it be before they reply? I'm obviously spolied by PokerStars' support I guess.
Title: Re: emailing support Post by: boldie on April 14, 2008, 08:54:47 AM 5 Minutes. FACT. :D blimey, really? so if I've waited 3 hours I should make it really arsey I guess. cheers Rich I just PM Kev no matter what problem I have and no matter whom I have it with..and then follow it up with an arsey email every 5 minutes until he sorts it. after an hour he contacts everybody for you, Pokerstars, Full Tilt, Royal Bank of Scotland, British Gas and BT :) Title: Re: emailing support Post by: Snatiramas on April 14, 2008, 09:28:15 AM 5 Minutes. FACT. :D blimey, really? so if I've waited 3 hours I should make it really arsey I guess. cheers Rich I just PM Kev no matter what problem I have and no matter whom I have it with..and then follow it up with an arsey email every 5 minutes until he sorts it. after an hour he contacts everybody for you, Pokerstars, Full Tilt, Royal Bank of Scotland, British Gas and BT :) that is because he is a fine upstanding sort of chap |