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I took out a new car insurance policy on the 24th of june, i now wanna cancel it as their decided to icrease the premium a few days ago. Ive told them i wanna leave ive already paid £120 as my first payment (im on dd). I phoned up to cancel but they are telling me that i would need to pay them £220 plus 15% commission and its fairly obvious they are taking the absolute piss.
The company is broker king and i got the policy from gocompare.

I need some advice as to where i stand regarding the cancellation, do i legally have to pay that or are they just a cowboy company taking me for a ride. If they wer'nt such twats id just pay them the monies, i got through to the call centre i asked to speak to a supervisor 'unfortunately sir there is no supervisor'

Absolute f**n joke!

Help me ppl!

http://www.financial-ombudsman.org.uk/

When you first accepted the policy this was probably in the terms and conditions.
Probs pretty standard as they now wont get paid their full commision on the insurance.

cheers byron, thats the one.

Yeah stu been going through terms and conditions looks like im fucked.

Its the way they were with me on the phone that really wound me up, i was thinking of leaving them that just outta spite think ill just pay them the extra and try not to contact them again.

I thought the cooling down period was about 14 days or something but surely that's not relevant here? You bought something for a certain price and now, within days of buying it, they go "ohno, pay us more money".

I am fairly sure they can't do that and, unless they really are cowboys, am I wrong in thinking there's more to it than that?

 I have never heard of an insurance company upping their rates within days...especially as you sign up for a year at a certain rate.

Correct me if I'm wrong.

http://www.taagl.com/termsandconditions/brokerking.pdf

Go down to cancellations and its there. FML

yeah, and that makes sense and you can't argue with that BUT, they upped their rates, you said? Why did they do that? and surely that invalidates the cancellation fee, especially as the cool down period would have to start again? (unless they told you they were upping their rates and you said "Yeah OK")

Looks like this is your only chance, why exactly has it gone up? Could they be in breach of the original agreement for putting it up?

Its "cooling-off" and I also don't understand how the cost has changed.  Car insurance is usually annual and doesn't change thru the year.

ah yeah, Sorry Sir...I'm not from round them these here parts :)

but that was indeed my point earlier...I've never heard of it changing within a few weeks.

What was the total premium when you first took out the policy?

According to the t & c's when you pay by installments you pay a deposit then 8 monthly payments. Doesn't the deposit cover the 30% which is non returnable upon cancellation? If it doesn't then they are stupid for letting you do this in the first place.

The most important thing you need to do is cancel your direct debit. If you don't they could take the money themselves and you could have problems getting it back.

If I were you I would write to them saying that you wish to cancel the policy because you can no longer afford it. Make sure you say that this is why you're cancelling.

Work out how much you think you owe them and quote it in the letter. This figure should be 30% of the total original premium. Tell them that owing to your current financial situation you are only able to pay £3 per month and that you will set up a standing order to make this regular payment.

This way if it goes to court they'll be laughed at because you are trying your best to pay them.

Sounds like they're trying a bit of a rip off to me. I don't see how they can change the premium after you've signed up. Because of that I'd make their life as awkward as possible.

Thieving *****!!!!!!!

OP has to be careful - if he owes them money they can refuse to release his no claims discount.  So he'll end up paying more with another insurer.

Sorry to hijack maldini, but my gf passed her test yesterday, can I expect our policy to jump up a couple of hundred now she's changed from 'provisional' to 'full' licence??

I'm getting screwed at the moment.

I took out insurance through Kwik Fit (who acted as my broker), who sorted me out a deal with NIG insurance.

I had a minor bump last august however it was just a scrape so I didn't claim any damages to my car.

I told NIG and Kwik Fit what happened and they said I don't need to do anything they will sort it from here. I never heard anything after that

When my renewal was due Kwik Fit told me that NIG refused to insure me however they have found a quote which matches my last one, so they said if they don't here from me they will just transfer me onto the new policy which was with Highway insurance. Kwik Fit said "I needn't do anything"

After about 4 months through the policy I get a letter from Highway telling me that I no longer have 1 years no claims bonus therefore my premium will be increasing. I phoned them up and told them that I never had one years no claims I reported a crash in august...
They said they were told I had one years no claims bonus and this was the wrong information therefore my premium has increased to £3800.. WTF
So I told them where they can shove that offer and they said I was allowed to cancel HOWEVER
I have to pay them back the payments that are missing, so I can be charged the correct amount as if I had zero no claims. ie backdate the payments as if my premium was £3800

Surely this isn't allowed???

That is like buying a sofa for £200, then it turns up at my door and they tell me I have to pay £500 for it and I have no choice as I have agreed to buy the sofa.

I have contacted the financial ombudsman and they seem to be on my side in this case and its in the process of being sorted, but I'm still seriously pissed off..

Who the hell calls the insurance company to report a minor bump they are not going to claim on?

£3800!!

Cheaper car FTW

Years ago I got hit from the rear at a roundabout in bad conditions (dark really heavy rain).  My car was just a bit dented and the bumper cracked, but as it was worth about £50, I didn't claim.  However, I did report the accident to the insurer just in case the other driver tried to claim against me (their car looked completely fckd).

The total premium was around 540, but with direct debit came to 610ish.

Your plan does sound good tbf, but its just the hassle of it all ive calmed down a bit now, so i might just pay them off and regret ever going with them.

How do you lose your no claims bonus when you haven't made a claim? ;carlocitrone;

I drive a 1.2 Grande Punto lol


IU lost the no claims bonus because the accident was my fault so the other party claimed against my insurance

So total premium was £540. You get 70% back if you cancel in forst month. That means you should pay a total of £162.

You've already paid £120 so how can you possibly owe them more than £42?

Tell them that's what they're getting and if they want more speak to the ombudsman.

Forget the £3 a month plan for this amount, it's just not worth it. If they insist on the £220 and you can't fight it then £3 per month ftw.

btw, they can't hold on to your ncb. It's yours not theirs. They might be awkward and not pass it on to a new insurer but if you've got ncb they can't take it off you unless you make a claim.

If i cancel and pay them the extra 40 quid, i still have to set up another policy and it will cost me roughly the same and obv ill have to pay the deposit down again. This will basically mean me paying the same amount as i would have if i stayed with broker king. Also i wont have to get ncb and send it off i stay with these guys, for the sake of a 100 quid ill just give them it i think and save all this hassle. Ill give em a ring on monday to see if they're gonna be amicable if not gg 100 quid.