blonde poker forum

As some of you may recall, I had some trouble a while back with Party Poker and their customer services. Without going into great detail, my play had been disrupted, mid-hand, by a check for bots, which subsequently folded my hand for me whilst I was involved in a big pot. Obviously, not too happy about the situation, I contacted Party demanding an explanation. What did I receive? An automated response about disconnections. Great. Thus followed numerous ignorant replies and useless emails. Anyhow, to cut a long story short, I got absolutely nowhere with a clueless customer service, blatently based abroad.

For any1 interested in this sort of stuff, the link is below.

Angry Snoppy (http://blondepoker.com/forum/index.php?topic=2404.0)


Onto yesterday's events, and it seems as though aliens have taken over at Party Poker!!!

Whilst logged on I noticed that I had $100 sitting in my bonus account. Out of curiosity, I contacted Party and asked them how I could get my grubby mits on this dosh.

The first segment of their email began as such:

Dear Adam,

To get the $100 bonus released to your real money account, you are required to
play 700 raked hands by 02-DEC-2005 12:53 EST.

You have already played 458 raked hands. So, play the remaining 242 raked hands
within the time specified.

What was the date of the email?? Yep, 03-DEC-2005.

I may stuggle to reach the 700 raked hands target within minus 1 day. Bit too tricky.

Yep, all sounds like typical Party Poker.

Just for fun, I sent a reply which read, 'How am I supposed to make the raked hands before yesterday?'

To my complete and utter shock, they responded with the following:

Dear Adam,

We apologize for the miscommunication in the previous E-mail.

We see that you had to complete playing the raked hands before the 02-DEC-2005
at 12:53 EST. However, as a courtesy, we have given a grace period of 24 hours
for you to complete the raked hands requirement. But as even the grace period is
over, we have gone ahead and released the bonus to your account as a courtesy.

Blimey! Aliens really have taken over!!!

How generous of them to credit my account with 100 bucks. Certainly not to be sniffed at. It was my fault, I should have checked the date previously, but they gave me the dough anyhow. What a shock, Party giving money away.

On top of that, they even spoke to me as if I was a human being. No automated response, and, most suprising of all, an apology. Wow.

So, maybe it was because they realised that I was a loyal customer, perhaps they were just in a good mood, or maybe aliens really were pressing the buttons that day! Either way, is this a sign that customer service at Party Poker has turned a corner?

Maybe, but I won't be holding my breath just yet...

 ;applause; :cheers: :)up

You must have won the Party Poker customer service lottery.

Every day 5 complaints are chosen from the 50,000 recieved to be answered by the one member of support staff that can speak the King's English and as such can understand what the e-mail is about.

There are 5000 runner up prizes where you get a stock e-mail reply on vaguely the subject you complained about but ultimately they've not understood the question.

For the other 44,995 no win this time, and so no response whatsoever, try sending an e-mail again tomorrow.

Thankyou for playing the Party Poker customer service lottery.

 :goodpost:

This isn't the lottery that I was hoping to win.

I don't know whats funnier, Party customer service or the fact that snoopy's play is so predictable that they thought he was a bot!!

My play was so incredible that they deduced that I had to be some sort of super advanced computer programme stolen from Government HQ.