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Title: DTD takes money from inactive accounts Post by: StDoug on August 09, 2009, 11:30:53 AM I am sure a lot of you are aware of this but if not see mail I got from DTD:
Hello and thank you for contacting the DTD Poker support team regarding the Dormancy fee . In response to your query regarding fees deducted from your account with transaction code DOR (Dormancy Fee), please note that due to the fact that your account ACCOUNT NUMBER has not been active in the last three months it has been classified as 'dormant'. In accordance with Ecash Direct Terms and Conditions, once your account has a 'dormant' status a dormancy fee will be deducted from your remaining account balance at the beginning of every month until the account balance is zero. Please be advised that the latter is in accordance with the End User Terms and Conditions which you agreed to upon registering your Casino/Poker account. As stated in our Terms & Conditions in Section 6.11, your ECash Account will be deemed to be inactive if you do not process a Transfer Transaction from your account in any continuous period of ninety (90) days. Once your ECash Account is deemed to be inactive, you agree to pay ECash Direct a monthly service fee of the then applicable fee (or the current balance of your account, if less) so long as a balance remains after which the account will be closed. You authorise ECash Direct to debit this fee from your ECash Account on the first day of the month following the day on which your ECash Account is deemed inactive, and on the first day of every subsequent month that your ECash Account remains inactive, until your ECash Account becomes active again or the balance of your ECash Account is nil. The dormancy fees will be charged as follows: From 91 to 180 inactive days 2 £/$/€ per month From 181 to 365 inactive days 10 £/$/€ units per month From 366 or more inactive days 35 £/$/€ units per month Thank you for your understanding. If you require any further assistance, please do not hesitate to contact us. We are available for you 24/7, 365 days per year or you can call us on our toll free number. A full list of our numbers can be found at http://www.dtdpoker.com/contact.php To ensure that your query is handled with the utmost priority please include your account number on all correspondence to DTD Poker. Kind regards, Martin, Customer Service DTD Poker I only used the account to pay into the live games, I think in February and had small amount left in. Not sure if I'll use this option in future if I manage to get back down there. Cheers Title: Re: DTD takes money from inactive accounts Post by: Woodsey on August 09, 2009, 01:02:39 PM I cash out if I'm not using it for at period of time, solved.
Title: Re: DTD takes money from inactive accounts Post by: doubleup on August 09, 2009, 02:14:12 PM At least they warn you which is more than the scummy Party Poker do when pulling the same scam. Incidentally these charges aren't legal imo as there is no link between the charges and the cost of the "service" provided (this is the reason so many ppl are getting their overdraft charges back from banks) Title: Re: DTD takes money from inactive accounts Post by: titaniumbean on August 09, 2009, 02:15:43 PM I cash out if I'm not using it for at period of time, solved. I've only heard of this on party I think but it's still absolutely terrible Woodsy and having a fee deducted is a naff way to find out about it!!! I for one didn't realised it applied to DTD. Has this been since the move or forever? (I assume its forever as it's ecash?). Title: Re: DTD takes money from inactive accounts Post by: Woodsey on August 09, 2009, 02:27:32 PM I cash out if I'm not using it for at period of time, solved. I've only heard of this on party I think but it's still absolutely terrible Woodsy and having a fee deducted is a naff way to find out about it!!! I for one didn't realised it applied to DTD. Has this been since the move or forever? (I assume its forever as it's ecash?). I doubt DTD have anything to do with it, its probably e-cash so therefore out of DTD's hands. Title: Re: DTD takes money from inactive accounts Post by: George2Loose on August 09, 2009, 02:31:03 PM I cash out if I'm not using it for at period of time, solved. I've only heard of this on party I think but it's still absolutely terrible Woodsy and having a fee deducted is a naff way to find out about it!!! I for one didn't realised it applied to DTD. Has this been since the move or forever? (I assume its forever as it's ecash?). I doubt DTD have anything to do with it, its probably e-cash so therefore out of DTD's hands. this- doubtful dtd have anything at all to do with this policy. I heard pacific are the worse for this- they will deduct 10% of your account per month (sure I read that somewhere) Title: Re: DTD takes money from inactive accounts Post by: titaniumbean on August 09, 2009, 02:43:59 PM yup that was another one my friend told me about.
It's just a v stupid rule. I hadn't played on Sky for ~ 6 months and they sent me a letter saying I had ~£400 in my account so I was like oh yeah sweet.... and then started playing again.... rather than just withdrawing the second I finish and session and hamper my ability to play in the future.... ;dingdell; Title: Re: DTD takes money from inactive accounts Post by: vegaslover on August 09, 2009, 10:16:29 PM I cash out if I'm not using it for at period of time, solved. I've only heard of this on party I think but it's still absolutely terrible Woodsy and having a fee deducted is a naff way to find out about it!!! I for one didn't realised it applied to DTD. Has this been since the move or forever? (I assume its forever as it's ecash?). Title: Re: DTD takes money from inactive accounts Post by: simonow on August 10, 2009, 02:08:09 PM I am sure a lot of you are aware of this but if not see mail I got from DTD: Hello and thank you for contacting the DTD Poker support team regarding the Dormancy fee . In response to your query regarding fees deducted from your account with transaction code DOR (Dormancy Fee), please note that due to the fact that your account ACCOUNT NUMBER has not been active in the last three months it has been classified as 'dormant'. In accordance with Ecash Direct Terms and Conditions, once your account has a 'dormant' status a dormancy fee will be deducted from your remaining account balance at the beginning of every month until the account balance is zero. Please be advised that the latter is in accordance with the End User Terms and Conditions which you agreed to upon registering your Casino/Poker account. As stated in our Terms & Conditions in Section 6.11, your ECash Account will be deemed to be inactive if you do not process a Transfer Transaction from your account in any continuous period of ninety (90) days. Once your ECash Account is deemed to be inactive, you agree to pay ECash Direct a monthly service fee of the then applicable fee (or the current balance of your account, if less) so long as a balance remains after which the account will be closed. You authorise ECash Direct to debit this fee from your ECash Account on the first day of the month following the day on which your ECash Account is deemed inactive, and on the first day of every subsequent month that your ECash Account remains inactive, until your ECash Account becomes active again or the balance of your ECash Account is nil. The dormancy fees will be charged as follows: From 91 to 180 inactive days 2 £/$/€ per month From 181 to 365 inactive days 10 £/$/€ units per month From 366 or more inactive days 35 £/$/€ units per month Thank you for your understanding. If you require any further assistance, please do not hesitate to contact us. We are available for you 24/7, 365 days per year or you can call us on our toll free number. A full list of our numbers can be found at http://www.dtdpoker.com/contact.php To ensure that your query is handled with the utmost priority please include your account number on all correspondence to DTD Poker. Kind regards, Martin, Customer Service DTD Poker I only used the account to pay into the live games, I think in February and had small amount left in. Not sure if I'll use this option in future if I manage to get back down there. Cheers HI Mate DTD does not charge you for Inactive accounts, It Is a Ecash Charge for Dormancy, we are not happy with this but it is in there terms and conditions, if you email me direct at snowab@dtdpoker.com and i will credit you the dormancy fees Thanks Simon Nowab Title: Re: DTD takes money from inactive accounts Post by: tikay on August 10, 2009, 02:34:40 PM HI Mate DTD does not charge you for Inactive accounts, It Is a Ecash Charge for Dormancy, we are not happy with this but it is in there terms and conditions, if you email me direct at snowab@dtdpoker.com and i will credit you the dormancy fees Thanks Simon Nowab Wins the prize for the most predictable Post ever made on blonde. Title: Re: DTD takes money from inactive accounts Post by: StDoug on August 11, 2009, 09:13:48 AM I am sure a lot of you are aware of this but if not see mail I got from DTD: Hello and thank you for contacting the DTD Poker support team regarding the Dormancy fee . In response to your query regarding fees deducted from your account with transaction code DOR (Dormancy Fee), please note that due to the fact that your account ACCOUNT NUMBER has not been active in the last three months it has been classified as 'dormant'. In accordance with Ecash Direct Terms and Conditions, once your account has a 'dormant' status a dormancy fee will be deducted from your remaining account balance at the beginning of every month until the account balance is zero. Please be advised that the latter is in accordance with the End User Terms and Conditions which you agreed to upon registering your Casino/Poker account. As stated in our Terms & Conditions in Section 6.11, your ECash Account will be deemed to be inactive if you do not process a Transfer Transaction from your account in any continuous period of ninety (90) days. Once your ECash Account is deemed to be inactive, you agree to pay ECash Direct a monthly service fee of the then applicable fee (or the current balance of your account, if less) so long as a balance remains after which the account will be closed. You authorise ECash Direct to debit this fee from your ECash Account on the first day of the month following the day on which your ECash Account is deemed inactive, and on the first day of every subsequent month that your ECash Account remains inactive, until your ECash Account becomes active again or the balance of your ECash Account is nil. The dormancy fees will be charged as follows: From 91 to 180 inactive days 2 £/$/€ per month From 181 to 365 inactive days 10 £/$/€ units per month From 366 or more inactive days 35 £/$/€ units per month Thank you for your understanding. If you require any further assistance, please do not hesitate to contact us. We are available for you 24/7, 365 days per year or you can call us on our toll free number. A full list of our numbers can be found at http://www.dtdpoker.com/contact.php To ensure that your query is handled with the utmost priority please include your account number on all correspondence to DTD Poker. Kind regards, Martin, Customer Service DTD Poker I only used the account to pay into the live games, I think in February and had small amount left in. Not sure if I'll use this option in future if I manage to get back down there. Cheers HI Mate DTD does not charge you for Inactive accounts, It Is a Ecash Charge for Dormancy, we are not happy with this but it is in there terms and conditions, if you email me direct at snowab@dtdpoker.com and i will credit you the dormancy fees Thanks Simon Nowab Hi Very kind of you to offer but it is only a couple of quid so not worth the trouble. I only used the account to come down and play live and only left a small amount in. Although not sure I'll use site to register for live anymore. I only posted in case there were others like me. Once again thanks for the offer, the club is great just a pity it is so far away. Cheers |