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Title: Easyjet, FML! Post by: Tractor on February 10, 2010, 07:09:56 PM Right, i booked 8 flights to Cyprus in December total cost £990 or there abouts, all seemed fine.
Today I got this email. IMPORTANT: your booking details have changed < /span>Dear Customer If you received an email earlier tonight that your flight was cancelled, please ignore the previous email. Your flight is NOT cancelled. We would like to sincerely apologise for the inconvenience caused by a technical error. We are writing to let you know that we have had to reschedule some of our flights. Unfortunately, your flight is one of those affected. Booking Number: xxxxxxxx Affected flights: Flight Date - Flight No. - Dept. Airport - Arriv. Airport - Dept. Time - Arriv. Time 05/07/2010 - 6263 - BRS - PFO - 07:00 - 13:35 12/07/2010 - 6264 - PFO - BRS - 14:15 - 17:10 We would like to offer you one of the following in accordance with our obligations under EC Regulation 261/2004: Please click here to see the different options offered to you. If you decide that a credit file is the best option for you, please ensure you cancel your travel insurance and/or car rental, if any. We would like to apologise in advance for any inconvenience these changes may cause you. Please be assured that we do understand the problems that can arise from these situations and that the decision to do this was our last option. Yours sincerely easyJet Customer Experience Team ------------------------------------- ok, so I click the click here link and it takes me to a web page with two options. Option one says "Credit Refund", option two says "Free Transfer" and thats it, it also states that once clicked it cannot be changed and is final. What does "Free transfer" mean? Ive searched there site, sent emails and rang allwith no avail. Now, i have checked there website and teh flights are still there and available to book, same time etc BUT now it will cost over £2000 to book! I know I need to get them on the phone but ive tried for nearly two hours today and just kept waiting. Anyone had any thing similar happen or any ideas what it actually means? Cheers Title: Re: Easyjet, FML! Post by: Claw75 on February 10, 2010, 07:27:43 PM thinly veiled 'I have 7 friends' brag post
Title: Re: Easyjet, FML! Post by: Graham C on February 10, 2010, 08:34:59 PM I'd phone at a quieter time, I expect evenings and lunchtimes are a nightmare to get through.
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