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Title: Computer Problem Post by: TheChipPrince on March 05, 2010, 01:11:43 PM G/f's computer has spazzed out on her.
When it starts up it has the message 'msls51.dll', no desktop icons and nothing showing, no toolbar etc. cnt/alt/del is the only thing that works and she can access stuff through that. Is there a way to access System Restore through New Task>Browse> ? ? ? Or any other ideas?? Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 01:20:47 PM Will anything from PCtools.com or uniblue.com help? They safe?
Title: Re: Computer Problem Post by: LeedsRhodesy on March 05, 2010, 01:42:23 PM have you press F8 as the comp is turning on and do a safe mode start Title: Re: Computer Problem Post by: LeedsRhodesy on March 05, 2010, 01:43:53 PM On the Keyboard press (all at the same time) CTRL ALT Delete
When the Task Manager cones up go to File > New Task > then type in explorer.exe and click OK. Did your desktop come up? Title: Re: Computer Problem Post by: LeedsRhodesy on March 05, 2010, 01:45:03 PM or try
On the Keyboard press (all at the same time) CTRL ALT Delete When the Task Manager cones up go to File > New Task > then type in rstrui.exe and click OK. Do you get the System restore window? Title: Re: Computer Problem Post by: Bongo on March 05, 2010, 01:48:13 PM Sounds like the remnants of a trojan, you probably want to fix it up properly and review your pc security arrangements.
Title: Re: Computer Problem Post by: LeedsRhodesy on March 05, 2010, 01:50:54 PM Sounds like the remnants of a trojan, you probably want to fix it up properly and review your pc security arrangements. take a read mate http://www.computerhope.com/forum/index.php?topic=100242.0;all Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 01:55:53 PM Title: Re: Computer Problem Post by: Bongo on March 05, 2010, 01:56:42 PM Most people don't, they just get it working again and assume it's ok. Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 01:57:12 PM Sounds like the remnants of a trojan, you probably want to fix it up properly and review your pc security arrangements. take a read mate http://www.computerhope.com/forum/index.php?topic=100242.0;all Yeah seen that Rhodesey... System to the 18th Feb made no difference, still the same Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 01:57:56 PM Most people don't, they just get it working again and assume it's ok. Struggling to do anything with it at the mo! Title: Re: Computer Problem Post by: Bongo on March 05, 2010, 02:00:20 PM Do you have anything on there you want that isn't backed up?
Do you have a windows disk/ Title: Re: Computer Problem Post by: LeedsRhodesy on March 05, 2010, 02:01:29 PM what make is it
Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 02:03:22 PM Do you have anything on there you want that isn't backed up? Do you have a windows disk/ No disk, but everything is backed up... Title: Re: Computer Problem Post by: Bongo on March 05, 2010, 02:09:28 PM Do you have anything on there you want that isn't backed up? Do you have a windows disk/ No disk, but everything is backed up... It's usually the other way around! If you can get an install disk I'd just wipe it clean and start again. That way you're pretty sure it's clean. Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 02:27:36 PM Do you have anything on there you want that isn't backed up? Do you have a windows disk/ No disk, but everything is backed up... It's usually the other way around! If you can get an install disk I'd just wipe it clean and start again. That way you're pretty sure it's clean. ok thanks, guessed we might have to do that... Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 02:37:26 PM None of the 'Removes all trojans', registry cleaners etc any good than Bongo?
Title: Re: Computer Problem Post by: Bongo on March 05, 2010, 02:49:44 PM None of the 'Removes all trojans', registry cleaners etc any good than Bongo? It's usually far quicker to reinstall than faff around with all of those. Reinstalling also means you know the system is clean and windows tends to slow down after it's been installed for a while so you tend to get a nice performance boost too. Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 02:56:56 PM None of the 'Removes all trojans', registry cleaners etc any good than Bongo? It's usually far quicker to reinstall than faff around with all of those. Reinstalling also means you know the system is clean and windows tends to slow down after it's been installed for a while so you tend to get a nice performance boost too. None seem to have worked so far anyway, *** off to find disk*** Title: Re: Computer Problem Post by: lazaroonie on March 05, 2010, 06:22:05 PM what operating system ?
Title: Re: Computer Problem Post by: TheChipPrince on March 05, 2010, 07:48:30 PM XP, comp is about 2 years old
Title: Re: Computer Problem Post by: lazaroonie on March 06, 2010, 05:20:16 PM XP, comp is about 2 years old good opp. to get yourself w7 then.... |