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Community Forums => The Lounge => Topic started by: The Camel on January 23, 2012, 02:44:13 AM



Title: Paying for wifi in Hotels
Post by: The Camel on January 23, 2012, 02:44:13 AM
Why does it costs £10ish to use wifi in a hotel room you've paid £150 for when it's free if you buy a portion of chips in McDonalds?

Wifi is essentailly free for the hotel to provide.

Complete ripoff.


Title: Re: Paying for wifi in Hotels
Post by: david3103 on January 23, 2012, 07:15:08 AM
Why does it costs £10ish to use wifi in a hotel room you've paid £150 for when it's free if you buy a portion of chips in McDonalds?

Wifi is essentailly free for the hotel to provide.

Complete ripoff.

This.
I always answer the 'anything we could do better/to improve our service' question by pointing this out.


Title: Re: Paying for wifi in Hotels
Post by: tikay on January 23, 2012, 07:31:47 AM

It is a standard "added value" extra for the Hotel.

A Days Inn, typically, (depends who holds the Management Contract) will charge between £50 & £70 for the room, then £10 for wifi, £8 for Breakfast, etc. It makes a HUGE difference to their margins, just as Budget Airlines charging for baggage rely on people paying these "extras".

The wifi alone adds as much as 20% to the hotel's margin for the room, & it drops straight through to the bottom line, as provision of the service is, essentially, free, or near as damn.

We all want wifi in hotels, & the Hotels know it. Seems normal, & wholly fair, business practice to me. They are fulfilling a demand in exchange for money.

The alternative business model, which many of the better, & (more expensive) hotels use it to give free wifi.

The major coffee chains (Starbys, Costa), Motorway Service Stations, &, it seems, MacDonalds, approach the opportunity differently, & give free wifi. That does act as a magnet to many, me included.

Airports are mixed, most have hotspots where you have to pay, some have free wifi, others have "Exec Lounges" where it is free, but entrance to the Exec Lounge costs, say, £25, the only benefit being free coffee, free wifi, & a seat where you can see the aeroplanes. Children ARE allowed in these lounges, sigh.


Title: Re: Paying for wifi in Hotels
Post by: DaveShoelace on January 23, 2012, 07:34:51 AM
Why does it costs £10ish to use wifi in a hotel room you've paid £150 for when it's free if you buy a portion of chips in McDonalds?

Wifi is essentailly free for the hotel to provide.

Complete ripoff.s

Freakonomics did a podcast about this recently. The simple answer is someone who paid £150 is more likely to pay for wifi also, than someone in a much cheaper hotel, who may expect it for free. Also a lot of people in hotels are on business and can claim it back.

I hate it, instantly destroys any customer service rapport I might otherwise develop with the hotel.



Title: Re: Paying for wifi in Hotels
Post by: tikay on January 23, 2012, 07:45:10 AM
Why does it costs £10ish to use wifi in a hotel room you've paid £150 for when it's free if you buy a portion of chips in McDonalds?

Wifi is essentailly free for the hotel to provide.

Complete ripoff.s

Freakonomics did a podcast about this recently. The simple answer is someone who paid £150 is more likely to pay for wifi also, than someone in a much cheaper hotel, who may expect it for free. Also a lot of people in hotels are on business and can claim it back.

I hate it, instantly destroys any customer service rapport I might otherwise develop with the hotel.



In fact, it works back to front, Barry, or mostly so.

You have to pay a tenner for wifi in almost every Travelodge, Days Inn, Premier Inn, etc, all the budgets charge for it. Once you get to £150 per night, then many provide it for free.

I stayed in a hotel suite recently which cost me £750 per night - PLUS wifi! In that instance, to be fair, they were lifting my leg, & I refused to pay for it.


Title: Re: Paying for wifi in Hotels
Post by: ACE2M on January 23, 2012, 07:56:08 AM
I'm with you. It winds me up so much that i refuse even though i really want it.

Is it an English thing? went on a euro tour last summer and everywhere we went it was free, they were mid range type hotels £80pn ish.


Title: Re: Paying for wifi in Hotels
Post by: DaveShoelace on January 23, 2012, 08:32:41 AM
Nope, I have seen wifi routinely charged for in the vast majority of £150+ hotels I have stayed in. The cheaper hotels that are in chains like travelinn tend to charge, but the cheapest hotels and in particular hostels, are often free.



Title: Re: Paying for wifi in Hotels
Post by: tikay on January 23, 2012, 08:33:53 AM
I'm with you. It winds me up so much that i refuse even though i really want it.

Is it an English thing? went on a euro tour last summer and everywhere we went it was free, they were mid range type hotels £80pn ish.

As long as punters will pay for it, they will charge for it. Standard enough business logic, really, & even though we don't liike it, they are doing nothing wrong, it is not "sharp" or wrong in any way. Punters have the choice.


Title: Re: Paying for wifi in Hotels
Post by: tikay on January 23, 2012, 08:36:39 AM
Nope, I have seen wifi routinely charged for in the vast majority of £150+ hotels I have stayed in. The cheaper hotels that are in chains like travelinn tend to charge, but the cheapest hotels and in particular hostels, are often free.

I would not know, Barry, I'm two coat tikay, on tellly & all sorts.


Title: Re: Paying for wifi in Hotels
Post by: DaveShoelace on January 23, 2012, 08:37:50 AM
I actually hate it much more when they charge an arm and a leg for cans of coke or bottles of water. I interviewed Barry Greenstein at the metropole last year and even he looked disguted when they charged him £3 for a can of coke.


Title: Re: Paying for wifi in Hotels
Post by: DaveShoelace on January 23, 2012, 08:42:03 AM
Nope, I have seen wifi routinely charged for in the vast majority of £150+ hotels I have stayed in. The cheaper hotels that are in chains like travelinn tend to charge, but the cheapest hotels and in particular hostels, are often free.

I would not know, Barry, I'm two coat tikay, on tellly & all sorts.

Lol, that had reminded me of something funny.

I have met three seperate people, all of whom know nothing of poker, who have had the devilish walk up to them and introduce himself by saying 'hi I'm devilfish, from the telly'

Have you ever done that? Replacing devilfish with Tikay obv


Title: Re: Paying for wifi in Hotels
Post by: mulhuzz on January 23, 2012, 08:44:47 AM
what barry says is true, and on a wider basis, this is simply allowing customers to price discriminate against themselves --> just like the large cup of coffee in starbucks costing about 3p more than the small cup -- all that money is pure margin (more or less..)

in the budget hotels, there is far lessss room to price discriminate because, well, people are on a budget.

btw - on a wider point, I'd recommend people read the freakonomics (http://www.freakonokics.com) website/listen to their podcasts. Fascinating stuff.


Title: Re: Paying for wifi in Hotels
Post by: Longy on January 23, 2012, 08:58:50 AM
My experience is similar to Barry's, the more expensive the hotel the more likely they are to charge. This sample is admittedly mainly in the North America.



Title: Re: Paying for wifi in Hotels
Post by: david3103 on January 23, 2012, 09:11:44 AM
Days Inn on Welcome Break MSAs provide FREE wifi

and rooms from as little as £29



Title: Re: Paying for wifi in Hotels
Post by: ACE2M on January 23, 2012, 09:34:28 AM
in california last year it was also free everywhere, a mix of cheapo motels and some luxury hotels.



Title: Re: Paying for wifi in Hotels
Post by: millidonk on January 23, 2012, 10:13:22 AM
what barry says is true, and on a wider basis, this is simply allowing customers to price discriminate against themselves --> just like the large cup of coffee in starbucks costing about 3p more than the small cup -- all that money is pure margin (more or less..)


Just occured to me in almost 28yrs on this planet I have never stepped foot in a Starbucks. Don't think I ever will either. I have also never been in a Natwest bank.

If i was a Hotelier I would 100% charge for wifi. it's a no brainer. I usually end up paying for it, doesn't mean I am happy about it but I accept it.


Title: Re: Paying for wifi in Hotels
Post by: bobAlike on January 23, 2012, 10:29:56 AM
A lot of hotels use third parties to provide the WiFi in order to dodge the set up costs, which can run in to a few thousand pounds if done properly.
In my experience I'd rather pay knowing I'm going to get a service which doesn't drop out every 5 minutes.


Title: Re: Paying for wifi in Hotels
Post by: RED-DOG on January 23, 2012, 10:33:08 AM
Just get a dongle. Job done.


Title: Re: Paying for wifi in Hotels
Post by: GreekStein on January 23, 2012, 10:35:48 AM
did 60 sheets in cold blood on this in Kuala Lumpur. Amafish refused to buy it.


Title: Re: Paying for wifi in Hotels
Post by: redarmi on January 23, 2012, 11:49:18 AM
Just get a dongle. Job done.

Yep this is pretty much the reason I have a dongle at £15 a month from Vodafone.  I only actually use it when I am travelling most of the time but it tilts me too much to pay a tenner in a hotel when i can get access 24/7 for a month for £15.  I use it as backup for my home internet.


Title: Re: Paying for wifi in Hotels
Post by: outragous76 on January 23, 2012, 12:20:59 PM
Just get a dongle. Job done.

Yep this is pretty much the reason I have a dongle at £15 a month from Vodafone.  I only actually use it when I am travelling most of the time but it tilts me too much to pay a tenner in a hotel when i can get access 24/7 for a month for £15.  I use it as backup for my home internet.

Me too

My dongle also lets me pay £2 per day if I have run out of credit for that month, perfect for when/how I use it!


Title: Re: Paying for wifi in Hotels
Post by: ManuelsMum on January 23, 2012, 01:50:27 PM
The reason they charge so much is cos of all the people freeloading on their wifi by using Backtrack with linux to crack the encryption. Thankfully lots is being done to stamp out such illegal and immoral practices and everyone will pay for what they use.


Title: Re: Paying for wifi in Hotels
Post by: EvilPie on January 23, 2012, 01:57:19 PM
The reason they charge so much is cos of all the people freeloading on their wifi by using Backtrack with linux to crack the encryption. Thankfully lots is being done to stamp out such illegal and immoral practices and everyone will pay for what they use.

I can't see this being a problem really, there's only 4 people in the world who use Linux.

Also if they just gave it away then the freeloaders wouldn't be a problem.


Title: Re: Paying for wifi in Hotels
Post by: ManuelsMum on January 23, 2012, 02:02:10 PM
The reason they charge so much is cos of all the people freeloading on their wifi by using Backtrack with linux to crack the encryption. Thankfully lots is being done to stamp out such illegal and immoral practices and everyone will pay for what they use.

I can't see this being a problem really, there's only 4 people in the world who use Linux.

Also if they just gave it away then the freeloaders wouldn't be a problem.

I see your point, yes. I just think it's disgusting that people should use these tools in this way while the rest of us have to pay for the facility. Even if I was to download the tools from the web and was able to bust their encryption anonymously in 5 minutes, I think my moral scruples would stop me from doing so. It's only a tenner after all.


Title: Re: Paying for wifi in Hotels
Post by: henrik777 on January 23, 2012, 02:30:15 PM
Some hotels/groups have a loyalty scheme, some of which which you can join before your first visit. These tend to include free wifi.

Sandy