blonde poker forum

Just went on to this site to give it a try after positive feedback on here.

I played a £7.20 satellite into the £33 bounty hunter for tonight. I won the tournament, but didn't want to play from the start, wanted to late register. I pressed un-register, and went to check that the re-registration would work and it didnt.

Spoke to help desk and apparently they dont do tournament tokens, and you cant unregister from the tournament so just refunded the £7.20

Questions, why no tournament ticket feature? And where has the surplus £25.80 gone!

I cant believe they act like this to new customers. Never play again

I did this in the past and they put me back into the event no problems.

Did you call them or use the online support. I would suggest ringing them if you have not already, seems like they should just put you back in the tournament. easy enough to do surely?

Trying that Now.

Given up on the late reg option now.

sry to have say it but your wrong

you cant un reg a sky tournament if you got in via a sat
if you phone and ask nicely it might get transfered until another date if you got a valid reason to not play the one you satted into   but that would be the exception
this is not some thing new
 sky have always had this rule  gl if you play

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

I have played on many sites and don't think what Stars do is the norm.  Just expecting to get t$ because you do on Stars seems optimistic.

Taking the extra £25 off is pretty harsh though! Especially for a first time customer!

Neither, though probably closer to absolute joke. Sky are basically free rolling anyone trying to do this, a bit like inactivity fees etc.

Rupert Murdoch is short of a few quid.

He needs every pony he can get in order to pay all the compensation claims from phone hacking which will start coming in any day now.

its a new site to you
quick scan of sky forum and you would  see this happens a lot
Rods advice to phone is best and yes i done this and been put back in

obviously if you reg a comp with cash and then sat in you get cash for your sat win
as your already in comp then of course you can then unreg and get that back too !

Can't believe no one's congratulated you for winning the tournament. Well done! :)up

Thin right?

Thought he meant h? :D £10K wasn't it?

I think that you are in the wrong.  You enter a satellite win it and then decide to unreg without checking first whether what you normally do other sites is the same practice at Sky.  When it's not you think that they are a joke of an operation.  I think you should look a little closer to home when analysing this.

In saying this, I do think that as a gesture of goodwill it would have been best practice to offer you an entry into an alternative Bounty Hunter at a more convenient time as this would have generated the best customer experience for you at no cost to them and would have mitigated any risk of negative feedback but if your approach to them was with the same tone as in the op then I would understand why the might have chosen not to offer this to you.

I personally love playing on Sky and I think to insinuate that they are an absolute joke is unfair to the site and the work that they do to nurture poker in the UK particularly amongst recreational players. 

Just typical help centre though.  He made a mistake, if he complains nicely, I am sure he gets his £33 back. That is the way most firms work.  If he does this, he just gets peoples backs up.

Nice exclamation marks m8. 

Didnt realise recreational players were meant to know the different software inside out.

Not exactly 'Nurturing'

Either way lets just move on, was just abit shocked.

I can see OP's point.  Personally I don't think you should be allowed the option to sat in and then un-reg the way that you can on Starsand other sites. 

My reason for this is you get loads of decent players who target what they consider soft tourns to rack up the T$ and then there are folk who are genuinley trying to qualify for events outwith their normal limits who get turned over by these players who take risks as they have no intention of playing the actual game. 

I thought the idea of sats/steps was to move into the bigger tourns cut down on expenses etc.  When you get people who win multiple seats and then take the T$ I just think its unfair.

Someone did this for the £240 UKCP final sat.  This, however was not the beat....i spoke to them, they put me back in....and i pure bubbled the £1.1.k seat!!

Best post in the thread.

Satellites are stupid full stop.

Why not just play a regular tournament and if you win it, play a bigger tournament?

It's a rick. That's all. There should be no un reg option as per the sites rules. To give a player the option to un reg is unfair.

You get your 33 in total back after you send them an e-mail stating that 1 of their 3 directives from the GC is to act in a fair and open manner.

It is not fair to offer a customer an option which is contrary to the companies rules.

Maybe Sky Poker is not registered with UK  I have no idea.  You will all be protected from this in Dec this year when point of consumption tax arrives and all companies must act in a transparently fair manner.

I am pretty sure if you just explain to CS that un reg option seems unfair they will compensate and remove the option. None of these sites want to piss anyone off or the idea that they want to make bucks out of this situation is flawed.

Customers are everything and I would imagine they would prefer your custom than 25 bucks into the abyss.

I love the DTD satellites for the deepstacks. I play the megasats, with 10 or more seats. Much easier to win a seat in one of them than it is to finish top three of a regular tournament imo.

Why do you think they are stupid?

I'm with Kinboshi on this (although keep it under your hat).
is your dislike of satellites a recent thing?
You had extra in the stake for GUKPT to play the satellite, and weren't you asking to swap T$ the other day?

Extremely dull format of an exciting game. Anything that involves not playing or trying to win (in particular) should be looked down upon. Having said that, they are good value.

In reality whenever u win cash u just pocket it. Sattys force u to take a shot

This is possible on Sky. You just buy-in to the tourney and then play the sats. If you win a seat, because you've already registered, the cash equivalent of the buy-in is credited to your account and because you've bought in, you're free to dereg and get your money back. Often see this, whether it's this way or from winning multiple sats. It doesn't bother me if players are doing this as they are adding to the prize and generating extra seats.

Call. One of the most exciting, and certainly most tense, forms of the game that I've played is live NLHE satellites. Being all in on the pure bubble of a sat to a big comp you really wanna play is properly exhilarating, and the idea that people can win a seat to a big tournament for a tenth of the price is a fantastic one, imo. Without this, I wouldn't have a bankroll for sure, and a pretty big proportion of the field in a lot of the bigger tournaments nowadays are satellite entries, so whether you like them or not, they are certainly well attended.

But what about the times when you are comfortably in the seats with say 14 left and 10 seats guaranteed?

That can be exciting too. Particularly when putting pressure on people.

Agree with the bearded one on this.  Have great fun playing satellites, and it's also probably my most successful form of poker - and winning is always fun.

Satellites are dull, they are just a means to an end.


hideous format of poker clearly!!

For you, maybe.

They enable me to play live deepstack events beyond my buy-in.  You don't like them either though.

 ;nanana;

Thought tikay may have had an input to this?

Imo having the in reg button is deceiving given skys policy, which is ok really, if you play a sat for a seat, sit in it, late reg or not.  If you don't play you lose it.  Simple enough to follow if that is the rule.  If you can unregister you should definately get the full seat value, whether t$ or $.  Getting the sat. Alue is pure theft.  No other way to put it.

Sorry, Mr Farmer, but I can't agree.

I don't see why this isn't on the sky forum if it has to be on any forum, but it is here and I then don't see why anyone associated with sky (and I think there are a few here..?) should be responding ITT. The thread poses a question of whether what has happened is fair and that is a question for consumers to agree on, rather than Sky. Can't help but think anyone who has any affiliation to sky is going to get a lot of grief if they reply. I'm surprised you're surprised tikay hasn't commented tbh.

It really isn't theft in my eyes, but if you have an issue with what is happening:

1. Complain to the company and any other that adopts this practice
2. Vote with your feet.

tbf, this is in parts, disingenuous, sycophantic and most grievously, claptrap

Level?

Wasn't intended to be any of those things

If it aint theft why would they get grief?   

Ive got no issues my self, each site has its own policies, my point maybe misread however.  My meaning being if there is an option to unregister, then the full buyin should be reimbursed.  If there is no option then there should be no deceiving button, or at the very least a pop up warning of a lesser prize surely?

Fair enough. I do understand the point you're making. I obviously shouldn't have opened my mouth. Hope you didn't take my post to have been any of the things nirvana said.

I didnt, views should be aired, its what forums are for!

Cool. Best of luck to you.

if it isn't theft what is it lol


with that reply + the vote with your feet stuff you should work for them!!

The rules are the rules

To get round the rules if you look like you are going to win a seat then register for the event normally, you will then get your seat transferred to cash as you are already regged and it will let you unregistered your original one after so you get the full amount

There's always a way round these things

To be even fairer, this is in all parts the pompous, ego-testicle, condescending rant of a personal media moth who frequents the Luton G smoking cage    .....    with his flies undone.

^^ The Tring troll will be smashing his keyboard hard when he sees this

this.

Lucky they don't sponsor the forum anymore or this thread would be long gone.

Et tu, Brute

This - Was going to post the same.

They removed the ability to do that though that's the point! people playing the sat last time tried this during the sat when they got close to winning a seat and the reg/unreg had been removed.

Last night I was playing 2 sngs and a cash table on sky. I was playing in the cash game and one of the sng's absolutely fine, but when the second one came to open it wouldn't.

I tried closing the table and reopening it, manually finding the tournament lobby (which I could open fine and see myself seated) but it just wouldn't let me open this particular table. All I got was the blue loading spinny screen.

I took a photo of the other sng I was playing fine and the cash game and sent it off to their support. The response I got was that it was because I was not playing in the downloadable client, but the internet site.

I feel like I am entitled to a refund here, it clearly was not a problem my end why it wouldn't load as the other 2 were fine. For Sky to say I should of downloaded the client seems a bit of a joke, if the think this then why offer the internet only service.

Does anyone agree/disagree?

Post it on the Sky Poker forum, more likely to get responses from regular players there sir

This is a pretty common problem, normally resolved through fully quitting the software though in many cases you can never access the table and you just get blinded out. However if for any reason you are logged in from another location (which you can do lots of times because of download/browser client etc) it loads up the table in the FIRST place you logged in through.  


When you go to support you will 99% of the time get the 'kewl story bro' and the 'go play elsewhere if you don't like it bro' standard lines of response.

As with any poker site, people will have different experiences with Customer Care.
I had a similar problem a while ago and they couldn't have been better.
Quite the opposite of what titaniumbeam said, in fact. They listened and it was more a case of "we don't want you to go elsewhere, we want to keep our customers"

It turned out that the problem had actually been with my internet provider but they refunded me anyway.

you are the 1 % sir grats mbn

OP;

Read your post, havn't read the rest of the thread!

I would try customer care again, and explain you didn't understand that be de reging you were forfeiting your right to play in the MTT (new customer and all that).

Ask them to deduct the £7 odd quid from your account and put you into another main (£33) buy in this week. Defo worth a try, not saying it'll work but definatly worth a shot.

If they say no to you initially, try asking a few times, that quite often works:) Basically don't accept the 1st answer!

I did the same once but got tourney entry back after speaking to Sky helpdesk, nicely ;-) I too was so used to unregistering for tokens/tourney dollars on other sites. As for sats - I wouldn't have played my first EPT's without them - you just need to know when it's not your tourney in case you blow over 30% of buy in trying...! I do also think that players who qualify for live events on stars shouldn't be able to play further sats as surely the idea is to increase opportunity for new players to play at these bigger events thus increasing profile of game and prize pools ;-)