blonde poker forum

why dont hills run freerolls

Funny you should say that, they are running a one off freerolls on wednesday at 11pm with 1000 prizepool

It wasn't William Hills fault, they say, that they stopped doing Freerolls. It seems that Crypto couldn't cope with them at one stage.

I exchanged a couple of emails with them when there was supposed to be a follow up Comp after the Gutshot Night but it was cancelled without warning or explanation until, that is, they were pushed for a reason and the blame was placed at Crypto. It was likely to be a good comp and it was restricted to the players who were actually at Gutshot for the live Comp.

Now, it seems, that freerolls are back on the menu. Last night the Gutshot Freeroll was listed but nobody was told about it and only 7 people registered so it was cancelled. As far as I can see WH is an excellent site but there was a bit of a PR muck up with the Gutshot Comp. It is hoped that it will be back soon and properly advertised.

Sorry I have to disagree as my personal experience of the WH site has been a nightmare.

Firstly they were very slow in paying out my first withdrawal taking 21 days and seemed to want to keep hold of my 8500 as long as possible. What really annoyed me was the attitude of their customer service department infacted lied to me on several occassions claiming it made be a matter of days before I got my monies when infact they weren't even processing my withdrawal request. Following that I now find myself in an ongoing dispute with them as my account was hacked into and somebody thought it would be funny to gamble all the monies I had in that account on a single dog race. The fact that I have never placed a bet on the dogs in 10 months I have had the WH account (I only ever gambled on poker) does not seem uncharactistic to the WH customer service guys and they are acting very slowly in investigating the matter. I infact get the impression that they are not doing anything so I have got the police involved, not that they act any quicker, and even gave them my computer to check the hard drive to prove that I never placed the bet. I know these things can happened and it's a risk of playing online but what I have found most disappointing is the attitude and level of service from WH.

i agree that the customer service on hills is poor i think the site itself is pretty good. going back to the freerolls they seemed to have them at weekends when they were busy and they also had wsop final satellites on at the same time and people were getting locked out of the site because of all the freerolls.

I thought you could go into any bookies and withdraw your cash?

This all sounds super. Where do I sign up?

They used to be veryslow with withdrawals when they used a 3rd party cashier. The new system seems fine to me, although I haven't used it extensively.

As for your account being hacked, I'd be grateful that WH are doing anything at all, but that's a different matter. I wouldn't expect the hard drive route to get you very far either - it would be impossible to determine from that you had not placed the bet from that PC.

What William Hill should be able to do is to get the IP address the bet was placed from and goto the ISP to get the person's details. Although i think you'd need some sort of warrant to get the information from the ISP, and if they are professionals they will have covered their tracks so the IP leads to nowhere anyway.

How secure is your PC? Are you an easy target?

Why would a professional use some1's account to have a gamble?

Professional hacker.

I have since leant that this is an option but I was never told this was an option by any of the half a dozen WH customer service rep's I spoke too. Instead they told me how I could fax them numerous details and that it would only be a matter of days before I recieved my money. This never happened because they sent the details to the wrong department and if it wasn't for me chasing them I would have never known anything and it would have been even longer before I got my money. Add to this them claiming a system fail at their end which added another weeks display.

Re: the hard drive Bongo I'm no expert and just gave it to the police's "high not from crime unit" as they said this was necessary for them to proceed with the investigation. I believe your right re: ISP but this would prove that the bet was not via my ISP. My PC should be fairly secure as my brother built it and installed all the protective bits and pieces and he works as a microsoft engineer in the city.

The thing that annoys me with WH is their attitude as I would have expected a large company like this to at least show some customer care concept instead of lieing to cover their mistakes and care about it's customers.

Well I guess the police have their reasons for wanting it, good luck with the investigation.

A stark warning to anyone else to get their PC as secure as possible though.

Ok guys a few points to follow up. I am the poker manager for William Hill.

The freerolls have been taken down at the moment for the following reason. The speed of play/transaction has been made much quicker in the poker room. When this enhancment was introduced it highlighted a problem further down the pipe with regards to multiple log in requests being made at the same time.

This was evident when all the freerolls became available for registration as hundreds of requests for the same tournament were being made and therefore affecting the site stability. Our safest course of action was to stop the freerolls until the back office kit was fixed. We have run some low key freerolls over the last week to test all the gear before reverting to our normal freeroll structure which will return as soon as we are comfy with the gear enhancement.

Our usual freeroll tournaments are
14.00 Sat
23.00 Sat
14.00 Sun

With regard to the Gutshot freeroll, the problem above occured on the evening of the Gutshot event and on returning to the office we had to make a tough decision on running the freeroll on the following Sunday that we knew might harm the stability, as we had WSOP qualifiers running and gtd prize pool events we decided to cancel the Gutshot freeroll and run it at a later date.

This was far from ideal but we were victims of circumstance and the timing could not have been worse, the problem is not Crypto's it is with our back office but these problems were highlighted when our software partners upgraded the software.

With regard to the cashout example given by thediceman, all first withdrawrals are subject to rigorous security checks and do take longer than any additional cashouts. I do know this can be frustrating at times but we operate a safety first approach to first time withdrawals, this includes bank contact and a thorough game play check which includes identifying playing patterns and any potential collusion issues. Once we have cleared each player their further withdrawals take less time as we have payment/withdrawal record/ client information.

Our charge back rate is the lowest in the industry because of these checks, which result in less stolen cards/chip dumping than many other sites. So I am happy that we do all we can to protect players and stop fraudsters, although this does slow down the very first return payment.

As for the other incident highlighted by TheDiceman. Could you send me a PM with some details and I will speak to the fraud manager as I am out of the Country at the moment and do not have access to details of this incident, If you wish to PM Tikay first to verify my credentials than please do. In 90% of these cases the player has been careless with their password/log in details but that does not quicken the invetigation time.

IFM, you can withdraw your cash from any shop in the country.

I apologise for the freeroll problem and assure you they will return when it is safe.

Good luck all

All I can say is that my experience of WH has been exceptional. Cashed out money in Bank within 48 hours. Well Done!!

Wow that's cool, someone actually responding to these sort of things, now if we can only get betfair to defend themselves...........


Err no, kwiksave kicked me out when i got stubborn about this ;D

Bloody hell did kwiksave not pay you? ;)

Im off to cheer our guys left in the WSOP and check out Ol'Blondies progress in the 1500 event.

Just a quick note to say that Tikay and Jen have worked unreal hours to bring these updates to everone and we must thank them, I saw Jen asleep against a wall yesterday in 'bad beat alley' with the laptop in one hand and a paper plate in the other. She looked so sweet I wanted to hug her and I know Tony is living on 4 hours sleep a night.

As said already, it's great to get a response to a problem.  Well done.

How do you withdraw from a WillHill shop?  IE: What identification etc?

i have done this before maroon

if the amount is over 500 then you have to wait a few hours for them to get the money, if they dont already have it

1. You withdraw the amount and it prints it off on a piece of paper which to take to will hill.

2. When you withdraw the amount, write it down or remember it as they will ask you when you cash it in

3. you need the debit/credit card that you deposited to that account with.

hope this solves your problems ask me if i can be of any more help, i have done many of these cashouts before!

sunday

Nice one Sunday!  :D

Thanks for your help, mate.