blonde poker forum

I deposited £50 this morning and thought I'd give the new site a go.   The site accepted my payment without question, but when i came to withdraw the cash back to my card they sent me an email a few hours later asking for:

1/ Registration Form filled in & signed(attached).
2/ Enlarged & clear Front and Back copy of your Credit Card.
3/ A photograph ID.
4/ A recent utility bill, not older than 3 months.

Is there a way round this?   I am surprised they ask for this much information to withdraw but not deposit.  As it is I have no scanner and when taking photos of credi cards it is rarely clear.  I dont like the fact I have to provide so much personal information. 

thats ridiculous. why on earth would you want to give all that info. there's enough there to make identity theft an absolute doddle. anyone who gives that list of items to anyone is asking to get done over. have them send a cheque if nothing else but I would suggest that's too much info to give out.

I agree mate, I feel very uncomfortable about doing so and a bit angry they ask now, rather than when I deposited (I wouldn't have deposited had I been asked for all that personal info ).

Hopefully somone at Blonde can resolve this so it doesnt happen to others. 

So they dont ask for this info to take money from you but do ask when they give money to you?

Had to do the same on Betfair.
It's to do with money laundering prevention, but they should have done that before they accepted your deposit rather than when you try and withdraw.
Also, I don't see why they need both a front and back copy of your credit card (Betfair only required front copy). You should still be allowed to keep some information confidential like the security number on the back of the card...

Any deposit under £300 they accept without a card having to be registered

Above £300 and they require the info Pokerron was asked for (I found this out the hard way and refused to provide it, so only deposited less than £300)

They have asked me to provide exactly the same info as Pokerron before I withdraw to the same card

I will look to withdraw another way when the time comes

It is apparently standard for this info to be provided for everyone on the Bowmans network.   

There is no way ANYONE should have to give both the back and front of their card along with their name and address...   thats just asking for trouble..  I emailed a pile of mates to come over and get a game on the site but will now be telling them not to bother.. surely there is another way of cashing out without having to do all that

it's not on for companies to hide behind money laundering as a reason. I worked in banking for three years and got to know money laundering legislation quite well. if I were laundering money and creating layers I'd be passing the money to people with clean personal records and card, not people with dodgy backgrounds and cards.

got me worried now. I'm running at a small profit so far on blonde but if this is going to be an issue I might just go back to laddies now.

I've passed the thread onto the powers that be on Blonde

Give them a chance to have a look and see what they think....


ta

alot of  sites ask for info like this now

others send pin numbers to your postal address

alot has to do with laundering some has to do with stolen credit cards

personally i use neteller and have never once been asked for this info

the thing I found unfortunate was that I could deposit but was only told AFTERWARDS that I would need to register the card to withdraw to it

If it had been clear I would have gone through neteller form the start...

Me too.   If they allow you to deposit <£300 with no hassle, they should allow you to withdraw <£300 without the info. 

I'll wait for an update from the powers that be before doing anything else.  Cheers for passing it on.

http://www.blondepokerleague.com/realmoney.html/deposit_methods/credit_cards

:(

Hopefully there are other withdrawal methods.

I had to provide all this to TITAN when i withdrew my money a couple of weeks back.. This was needed even though i asked for them to send via cheque!!

was gonna sign up to blonde over the wekend but having second thoughts now.

not that il win any money as im rubbish but u never know :D

cant say fairer than that...  must admit the tournaments when the blondes all join in are great fun  ;)

when i opened my blonde poker account , i deposited £50 by credit card........an hour later i recieved an email saying that my card was unacceptable to bowmans and that my account would be restricted...........after chatting to customer support,i was told i could register another card with them but i would have to send them all the details(front and back of card , utility bill etc)..............just freerolls for me then

i've never had a problem with blue square and i know its the same network although not sure if the same cage
but never had to send over 9000 security questions,  vc exactly the same good service

The issue is that most of us already have accounts on the tribeca network and can get exactly the same product without all the hassle.

Had I been told about the faffing about neccesary before they took my money then I might not have bothered. I suppose that's why they don't tell you until later.

just had a lengthy conversation with customer services. basically, once you've used your card you must follow the registration process before you can make a withdrawal, whatever process you use. that registration process is as laid out at the top of this thread. even if I use the funds I've accumulated to win a WSOP package I wouldnt be able to take my seat until I'd given this information. From my experience in banking giving advise on identity theft I would say to give this info out would be extremely dangerous. if these documents fell into the wrong hand you could be at serious risk and you'd have no recourse because it'd be your fault for sending the info out in an envelope.

I hope Blonde can figure out some way to get the money back I've put in because I've hit a brick wall. DONT DEPOSIT TIL THIS IS SORTED

if anyone has set up an account using NETELLER as their deposit method please PM me

thanks

from reading the withdrawl page if you deposit via credit card you can withdrawl via cheque or neteller

(1 free withdrawl per month)

if you deposit via neteller you must withdraw that much back to neteller before you can select a different method

if you deposit via card YOU CANNOT withdraw via NETELLER until you have completed the card registration process

I was ask to send Photo ID, Photocopy of the front and back of the card (with some of the numbers blanked out;) ) when I 1st cashed out of Prima and Crypto.

I use quite a lot of different sites, I deposit via my debit card, I withdraw via my debit card

I have never had to send any extra information

If this information is required it should be asked for prior to depositing

exactly what I said to the fella. i just want my $60 back and I'll stick to laddies or stars

ive never had to send anything, antwhere, how can somebody take your money from you without all this but refuse to give it back.

i made a deposit by card and was asked to send photos of my card, driving licencse and address, DC managed to sort something out, i havent tried to cash out yet but i was going to soon

Your queries have been passed onto Dave C.

Has anyone tried customer services? What sort of response did you get?

good luck, dont fancy your chances.

almost funny that while I was on hold mid-conversation I was listening to SHE LOVES ME by the BEATLES being sang in GERMAN. everyone I spoke to had European accents. I'm reluctany to give this info out in the UK Im certainly not sending it to an over seas company.  >:?

I very much hope Blonde can sort something out cos I've enjoyed the last couple of days on blondepokerleague. it'll be a shame to move away so soon (especially without my winnings)

read my post mate, I spewnd a while with them. no joy

Exactly.

Snoop -

Thank you for your reply.

Unfortunately, there is no alternative, you will have to go through
the registration procedure before requesting a withdrawal.

You can rest assure that all your personal information will be kept
confidential and not be disclosed to any third party.

For any information, please call our office.

Although I understand why some of you are a bit angry because you wished you were told this before depositing, but come on, just blank some of the numbers, signature and CVV# out and send them your card details. Everything else they know already E.g Name, address etc... You will only have to do this ONCE and that's it!

With respect, that is not the point

:goodpost:

as ever nemesis,   sound advice.

i have played on vc for over 3 years,and have deposited and withdrawn hunderds of thousands of dollars stress free.

although we all know its a changing world out there, safeguards are there too PROTECT  the innocent, in the main.

I'd say these safeguards are to protect the company.

i did all this with titan..............a few weeks later and i had £400 charged to my card which took me ages to get refunded..................aint gonna happen again !

Are these the same safegaurds that prevent me from potographing my grand children's nativity play, or picking up litter from roadside verges in my village without insurance?

Don't you give these details when you deposit money?

If they wanted to do you over, couldn't they do so anyway?

Who charged your card illegally, Titan?

it's not the inconvenience, its the fact they have no right to the atitional documentation. if someone has your utility bill, passport number signature and card details they can run up tens of thousands of pounds worth of debt in your name in a shockingly short period of time. if you sent this info to them and it got lost in the post you're in the shit. as I said it'ds be your fault for sendng the info out into the world in one easy to use package.

No, as the post you quoted says, the details were not required to deposit

if they have a policy fine, impose it on deposit across the board, then we can make a decision ourselves

Just block out the numbers, signature etc...

I have just spoken to Dave.

Unfortunately, he doesn't have access to a computer at this point in time, but he did say that he'd take a look at the thread when he gets a chance and contact Bowmans in order to find away around the issue.

considereing you're the first to jump up and defend our libities when a post is edited or removed I'm suprised you're so comfortable with a big faceless company holding this level of oinformation on you Nem. htey have no right to the info they're asking for and if they'd made it clear they needed it before I'd deposited I'd have taken my business elsewhere. It's only $70 I've lost but there's a priciple at stake here

That was Titan tho.

Like I said earlier Adam, I understand that you are upset that they want all this information and you wasn't informed when you first deposited. But this is to safeguard themselves against fraudulent activity. They are not going to steal your identity like you see Alastair McGowan do in them Capital One adverts, all they want is proof that if there happened to be some fraudulent activity they can show to the authorities or their insurance companies, look I have their Photo, Card details, proof of address etc...

yes, I understand that, however their activity doesnt protect against what they say it does. If I had deposited with a stolen card returning to the same card would protect the actual card holder. If it was money Laundering I'd be depositing and losing the money to registered 'clean' cards. the system the have in place is invasive and doesn't protect them or the cardholder.

I'm not basing my concerns on any advert. I'm basing them on experience in the banking industry and first hand experience of trying to help individuals who've been the victim of identity theft. THIS IS UNSAFE TO THE CARDHOLDER

WHEN YOU GIVE YOUR CREDIT CARD DETAILS MOST COMPANIES WILL encrypt THEM ON THEIR DATABASE TO PREVENT FRAUD.. WHEN YOU FAX OR EMAIL THEM YOU ARE GIVING SOMEONE A PAPER COPY OF EVERYTHING THEY NEED TO USE YOUR ACCOUNT.  i JUST PHONED UP THE LlLOYDS TSB credit card helpline and they told me that my credit card insurance will NOT pay out if I send or fax my credit card details to ANY third party...  My son fell foul of the same thing when he gave his card to the carphone warehouse to copy it and the guy copied BOTH sides. he lost 200 quid to a fraud later that week and the cc company would not pay up...   sending all those details is just nonsense..

exactly, thank you

(sorry to hear about all that)

That is why you block some of the numbers, block the signature, block your passport numbers etc...  ;sleep; They won't say "You have to send us all the numbers" etc...

although somewhat wayward of the point, is Nemesis' suggestion a sound one?

I'm not too concerned about identity theft, but I understand the concerns of others.

What bothers me is that I now have to get off my lazy arse and make a trip into town to get everything copied and sent off.

I don't have a scanner and normally I don't have a need for one. I've never had to to this before for any other site and I have accounts with three other tribeca skins.

I now HAVE to do something that will take me 2 or 3 hours. If had I known about this prior to depositing then I wouldn't have bothered.

Misleading new customers by failing to provide this kind of information is not the best way to impress.    

I agree totally, it really was a pain in the ass going to get everything photcopied etc... but this is my living and it is only once per network.

If you have those concerns, just use NETeller. You put the funds in and can move them about between all of the sites that you play. It is done pretty much instantly and goes back in to your bank account pretty quickly as well.

Not good news guys. These procedures may have been necessary 10 years ago but the company should not be requesting info like this in this day and age. The company itself should have more updated withdrawal methods.

I have just had a two hour circus trying to withdraw from Titan,looks like it will be the same with this outfit, in the future the choice is simple, im sticking to companies that take debit payments AND return to the card instantly. Why would I want to do business with someone that will take my debit card payment, but wont return it promptly or in some cases return it via cheque....21 days later...which i then have to bank and let clear...all in all it will take me a month to get the cash I have just taken from Titan poker. No point.

it's still a risk, it's inconvenient, it's not standard amongst their competitors and the policy is not applied until AFTER they have accepted your deposit.

there is no need to take this information. it's over zealous beaurocray and it's invasive. a disappointing result to signing up to blondepokerleague is my feeling (though obviously not Blondes fault)  

if there is a $500 threshold for depositing before this procedure is used the same threshold should apply to withdrawal. its $70 I want off them, not $7000

bobby1, dead right. will be reading terms and conditions MUCH closer next time

jbsc, once you've used the card you cant withdraw using NETELLER until you've gone through this procedure. not an answer here Im afraid

jeez, to start with I was just mildly irritated. I'm bloody angry now.  better get the kids to bed and the cat out before  :pop:

LOL

Deep breaths, deep breaths

To be honest it is about time these US sites did something regarding payments and withdrawals.The Blondepoker room is a great initiative but to be honest I can play via Blue sq and VC and get instant access to the cash. The wider problem is that sites that use these outdated banking methods that use communal rooms are making chip dumping from their site to a site with easy cash outs inevitable.

see, I was thinking that. I could easily go to a HU table with a friend, dump the $70 to them, log out, log back in on BlueSq and they could pass them back.

not saying I would but  I could

I wouldnt obviously, but I could :cheers:

When I withdrew from Betfair they asked for all my details and they pay back straight onto my debit card. All sites will pay back to a UK debit card, US based sites included.

Nemesis, that isnt correct, I deposited via debit card with Titan and I now have to wait 21 days to get a cheque, withdrawing to the debit card was not an option.

I am very surprised. They can but they don't want to >:?

Some countries don't allow it but the UK is on the safe list.

Dont lump all the US sites together. I have never had this problem at stars/UB or Party.. and I have withdrawn multiple sums of large amounts from those sites.

I thought it was common practise to review a sites deposit/withdrawal policies before opening an account. At least, its something I spend about 2 minutes of my time doing.

I had a look, and within 20 seconds found this:

http://www.bowmanspoker.com/realmoney.html/deposit_methods/credit_cards

which clearly states the requirements of debit/credit card deposit/withdrawal policies.

If people don't do this before opening an account, then thats OK, but it strikes me as a bit futile to complain about a companies policy when its there in black and white if you bothered to spend a second or two researching this.

Exactly Nemesis, this should not be a problem in this day and age but this company do not allow this, to be honest its silly.

Adam, you wouldnt be the first and you wont be the last.

dont be patronising totalise.
fact is because it's not a problem I've ever encountered and the fact it has the word BLONDE across, making is a trusted brand to me I didnt forsee a problem. If there is a need to register a card it should be BEFORE deposit, not after. it's a con to do anything else

I play mostly on Ladbrokes and Pokerstars because I can withdraw easily from them. I do use other sites occassionally, usually because Blonde are doing something there.

That is a fair point totalise. The new bigger US sites have updated their payment and withdrawal methods. The small ones havent, im afraid that is why it pays to stick to the bigger ones.

That's why I'm not too worried about it, It will get sorted!

Totalise, I agree with what you are saying. We should all read the T+Cs before depositing. BUT we don't, because they are boring and we are lazy.

If a site requires an unusual amount of info for verification, which requires an unusual amount of work from the depositor then it would be polite to point this out more clearly. A message such as 'You may deposit using this card but before you withdraw you will need to register your card. the process is described here (link)' is the least they could do.

sounds resonable, we could make an informed choice then

To be honest Red dog, the only reason I have an account with Titan and Blondepoker is the association these sites have with this site and the people involved, I am in no way pointing fingers at anyone other than the sites themselves who have failed to realise that a growing % of their clients(and unfortunetely a big % in Blondepokers case) will use UK debit cards for deposits AND withdrawing.In some cases they allow you to do one but not the other, doesnt make sense.

I agree

Can I just say, give DC and co a chance. At least let him read the thread first.

Of course we will give hime a chance, we're all on the same side, we're only chewing the fat, don't panic, it's not a revolt

I'd better put my pitchfork away then!

infamy...infamy....

no probs snoopy, as Red said we are all on the same side.

This gives me hope.

I think all that is required here is patience.

They've all got it infamy.....

Showing your age Phil

hee hee, its a classic isnt it?

I know some sites will actually block your card for you. By doing this, yo ucan then cashout to NETeller. Whether you can do it on here or not, I can not coment. Also, s you say, they may still require this ID. For future reference or any other site, use NETeller! I just tried a cashout to make sure all was well and it was in my NETeller account  pretty much immediatley which is good to know.
Point taken regarding the info. I can understand them requesting it, it is there to protect you in theory although i am not sure requesting the front and back of the card is good business.

my guess is Monty Ptython.

close?

Not even warm

STOP!.........Carry on

How would you have a registered 'clean' card when it has to go with a passport?

The system does stop fraud as any account that withdraws with a card has a passort copy with it.....




Agreed, i really don't know what people are getting worked up over, this is not a unique situation, i have had to do it with VC and Party in the past. Just fax or e-mail the stuff over and enjoy the game. Worrying about identity theft is a bit silly imo, all you hear at the moment is that ID theft is a huge crime blah blah blah, i still dont know anyone who has had it happen to them.....

Except Alistair McGowan.

Can I just repeat?

DC is aware of the thread and will I hope respond when he gets a chance.

I am sure if there is any room for leeway he will speak to Bowmans.

with money laundering layering is the name of the process online poker could theoretically be used for. I get a series of contacts to set up poker accounts using genuine cards in their own names and they follow the correct procedure. I then deposit my criminally obtained moneys vian my unregistered card $200 at a time. I them lose the money to my partners who cash out. if used in conjunction with a chain of other layering techniques this could be quite effective because of their process as opposed to dispite it.

and as for your second point, if you haven't personally seen it, it cant possibly be happening can it

Identity theft - A media invention to sell more paper shredders IMHO.  :D

dont talk to me about paper shredders i broke mine last night

You put too many pages in...

i know that now

and i left it running 10 minutes seemingly i shouldnt of let it run more than 3.5

thus i blew the motor

Would it not become apparent that the monies always passed through the same people from $200 deposits. Throw in how much can you make with the amount of people needed to all open those accounts to make $200, it probably spreads thin! I take your point though, it can still happen.

However if they did it before deposit then people who fancy a game NOW wouldnt be able to play, i had that experience on will hill in Jan 03.

The best way to do it is i think what they have done. Allow small deposit so you can get playing, then whilst that is in your account you have time to send your details in.

What's a withdrawal/cashout?

one day padowan, one day

LOL!

Get Sue H to tell you. She's GOOD!

 ;yellowcard; for taking the piss put of newbies.

She kicked our asses, end of.

I was being serious

She spanked our asses good and IMHO has more chance of learning cashout procedures than some!

No piss taking here

I had all these problems years ago with Prima when I first started playing.  In the end I just left the money in there until I had lost it all.

That showed them who was boss !  :blonde:

Jeez........Some of you guys don't 'arf get from pop to bang pretty damn quickly!

Right, here we go.

I started a thread this morning "blonde Cardroom - Mini Progress Report" - I will reply to the specifics that have been asked here in THAT thread rather than this one. But I'll keep my cool, unlike some of you guys.....

The Cardroom has been open 8 days It took over a year to build our Forum into something worthwhile, with plenty of pain & tears & fun along the way. There is no short cut to success, & getting the Cardroom right will take time & effort & patience & fun. We have been open 8 days, 8 days!, & it's all kicking off. Calm down, ffs. I Posted elsewhere this morning, in the Progress Report, whilst unaware of this thread. If there are probs, we will address them openly, honestly, & keep you inforned via the Forum. As we always do......

I was with Dave last night at about 7pm when he got a call from snoopy, "it's all kicking off on the Forum, you need to get online urgently"......Now, Dave had played at The Vic until 0400, then was up again at 0700 to play the British Poker Open at 0800, then he had to meet me at 5 in London for a business discussion, the guy had barely slept in 2 days. I told him "leave it to me, I'll sort it". I tried to ring snoops to tell him I would get online later to sort it, but his Moby was only taking Messages, & when I got home, I just never saw this thread. I have now...... though in the interim, I had Posted my "Progress Report". I will deal with these issues on THAT thread shortly.

"DON'T DEPOSIT", "i'm going back to Laddies", "I've lost my $70", "misleading information", "don't patronise me" (the last in response to a perfectly sensible Post by Totalise).

Well go back to Laddies if you want, or stay on blonde, but dont be doing all this in my face stuff please. Nobody has lost $70, so don't say you have. And please keep iit civil, I really don't see the need to stick it up Totalise because he has stated a view which is not in line with yours.

What IS with this Mr Angry attitude? Jeez, 8 days the Cardroom has been up, (see Mini Progress Report in General Discussion) & we are still getting to grips with what we have got.

We will deal with your issues, comments & complaints fairly, openly, honestly, & as best we can. In the interim, a little patience would not go amiss. Building something worthwhile does not happen overnight, & it's a bit naive to even suggest anyone can get everythng bang-on dead right from the very instant we opened for business.

A little tolerance, patience & understanding goes a jolly long way in this life you know.

Spookily today is the aniversary of a fraud on my bank account, there have been 3 now.
Isn't technology lovely..........

You have a Bank Account Ian?

Never trust banks. They ask questions.......

Tikay,

I think you may have over-reacted slightly to our over-reaction.

A problem has occured and issues have been aired mostly in a civil manner. We are confident that these issues will be addressed because we trust you, Dave and the rest of the Blonde team.

Thanks for helping to sort this out for us.

Thanks Wardonkey. Not all of the Posts were civil, & it was about THOSE specifically that I was commenting, & from which I quoted.

I - sorry - we - will keep this Forum a polite, civil & friendly place come what may. Argument & debate is fine, but it will be polite & civil & I don't like it when folks threaten me & state falsehoods. I'm at the age when I feel quite free to express my opinions, & if I don't like summat, I say so. Politely, like......

I appreciate your clarification though, also your trust.

I know it can be annoying having to jump through so many hoops to get money out of an account, but there are very good reasons for all of this.

You would not believe the amount of fraud that people try and commit through poker rooms. The 'layering' mentioned earlier is a very common method of getting stolen money out cleanly and is the reason why poker rooms are so quick to close accounts/withhold money when there is any suspicion of chip dumping.

As for the banking, the US banking industry has stricter regulations when it comes to online gambling. A lot of credit card providers will not let you use their card for online gambling at all. Ones that do would be happier if they didn't - as time goes by more and more credit card providers are banning their customers from gambling with the cards. Therefore, if there is fraud on a card, the CC company want to make damn sure the poker room did all they could to prevent the fraud - hence all the identity checks etc.

Poker rooms don't really want you to use credit cards anyway - they'd much prefer you use web wallets like Neteller, Paypal or Click2Pay. There may well come a time (when web wallet penetration is high enough) when poker rooms won't let you use credit cards at all. Till then, you will have to bear all this palaver in mind if you choose to deposit using a credit card to pay poker.

Thanks Andrew.

Truth is, I know zilch about how these thngs work, so I'm on a rapid learning curve!

I think - not sure - that Bowmans come under Canadian juristiction (that's gotta be spelt wrong) & I assume that's at the heart of the prob.

But as I said, we will sort it soonest, & get back to everyone with the outcome.

In the interim, thank you for your understanding.

Copied from Bowman's T&C's:

I needed to chat to Dave before I Posted this, he has been kinda busy today, & he rung me during the break. You need to be aware that the allegations made "I've lost my $70"  & "DO NOT DEPOSIT TIL (sic) THIS IS SORTED" are fairly damaging ones. Dave & I are the joint, majority, shareholders in the Company that owns blonde -  blondepoker web Ltd - so decisions of great import need to be chatted through by he & I.

As I suspected, he agrees 100% with my view on this matter, which is that blonde will & do accept full responsibility for any funds deposited with our cardroom. If the cardroom defalts in any way, it's down to us, & we'll stand our corner.

So I'm happy to put that one to bed.....

The original issue - that it's awkward & we should maybe have spotted the problem & told you in advance - is quite fair, but I've not been able to get hold of Jon Sullivan yet to sort it out. The Room came on stream at very short notice, & maybe with hindsight a little more time woulda enabled us to go through the fine print & anticipate all these glitches.

My own view is that if you can deposit cash, you should be able to withdraw it by the same means, as fast & as easily as it was Deposited. No doubt Jon will clear that up for us when I can locate him.

i agree that you should be able to withdraw with same ease as making a deposit. that why folk have been agrieved and so would i. allthough this is a great community forum when someone thinks they have lost money through no fault of their own its ok to be angry. money should not come into this forum and people as far as im concerned should not have to be patient about something thats costing them cash and making money for the major shareholders. i think tikay was a bit harsh downcrying people who were aggreived. its what the forums about partly. sharing view and ideas. not about the major shareholders. or am i having a :blonde: rotflmfao rotflmfao rotflmfao rotflmfao

I take your point Mad, but it is not making the blonde shareholders any money to have this problem, quite the opposite, because it's bad for our reputation when someone states he's "lost" the money he deposited, & the word "con" is bandied around - "con" means "deliberately" in this context, & that's just not on. I never downcryed anyone who was aggreived, I can handle that all day long, indeed some of it was entirely justified, but it's the old "it's not what you say, it's how you say it" thing. No more & no less, & I really felt I needed to respond to what one particular Poster was alleging.

Sharing view & ideas, yup, that's what the Forum is for, but we've always taken a hard-line on keeping things civil & polite. I hope we always will.

yes well civilised is saying it in a pm. just me view. its not what what you say its how you say it and i wouldnt want to be on the recieveing end of it. and blonde poker room makes shareholders money. the forum should be seperate. thats my point. i dont care who adam is losing money . its his view. it adam you are talking about is it not? :D

not being cheeky, just frank

Now i'm confused...
who lost money?, how? when?
Blimey!!

lol

have you read the thread or am i worse for wear?

I was actually wondering if you had  >:?

No one has lost money.

Honest guv.

Even Adam.

yes tightend and i am completely confident in blonde  shareholders to sort it but my point is people will get upset when it comes to their money and its their right. thats all. i just dont like seeing individuals getting a doing thats all. :(

Holy poop!!!!

Some things don't half get blown out of proportion.....

 :goodpost: ;iagree;

No, I know you are not being cheeky Mad, & I'm being equally honest.

Civilised is saying it via PM? Agreed, but the allegation was made on the Forum, so I don't really see why he should be able to air his grievance publicly, but I have to respond privately. If he had PM'd the complaint, or rung me (he has my number & knows me very well indeed, & personally) I'd have responded in kind. And I kept my replies totally polite.

you reckon? why?

but he didnt mention you

Mad, dont get me wrong and I'm not being rude, but why are you making
an issue out of this?

Adam hasn't lost any money.  Tikay has confirmed there is a teeny weeny
problem and has also promised to sort it - why keep dragging it on?

i only opened the thread a while ago and im not keeping anything going. i was givng my opinion and responding to others. thats all. sorry if im causing offence to anyone.  :(

right.

clocks go forward in the morning


don't forget!!!

is that the time?...................well i better be off

You're not causing offense, i just think you have the wrong end of the stick.
Nobody has or will lose any money, you seem to think this is the case.

I can't be bothered it's raining too much.

its not about losing money. its the right to moan when you cant get at your money and are aggreived when you need to go through rigourous procedures you didnt need to when depositing.

And I never mentioned him......

But we own the thng, in partnership with my co-Directors & Shareholders, so the Posts were directed at blonde, whom I represent.

You are not causing any offence Mad, not at all, I'd like this issue fully & honestly aired, as I do all blonde matters.

I was in London last night, & the 'phone was "hot", & I was nominated by dave & snoops to be the one to handle it. So I did. They told me one Poster was very upset, so it was my task to sort it. I did so.

Everyone has the right to moan, but there are ways of going about it.

It's stopped raining here now!

Solution !!!!!

 STEP 1   Open an account with neteller Deposit funds from credit / debit card into neteller account. Then they send you a cash point card with pin.
 STEP 2   Deposit funds into Blonde from your neteller account
 STEP 3   Withdraw funds from blonde back to neteller
 STEP 4   Find a hole in the wall, withdraw money.

HAPPY DAYS  8)

firstly, I ought to say I'm sorry Tikay thought my grievances were with Blonde, they aren't. contrary to Tikays experience of Bowmans customer services I found them difficult to talk to and unhelpful. it wasn't until about 4 pages into this thread that I went from irritated to angry. that was a combination of the brick wall I got with Bowmans and the dismissive tone I felt I got from some of my fellow Blondites in the thread. The reason I said dont deposit until the issue is sorted was because i had full faith that Blonde would sort the issue out. If the policy wasn't changable then people would have to use an alternative deposit method if they didnt want to provide the info Bowmans require.

I've always been vocal in my defence of this forum being moderated. If Blonde felt my comments were damaging they should just have been removed. I could then, in the cold light of day, rephrased them to convey my actual meaning, that I felt the issues should be addressed before anyone else deposits by a method they won't be able to withdraw by.  I stand by the opinion that giving Bowmans this info is unreasonable and dangerous I'm not going to register my card with them, more because of the copy of my photo ID and utility bill than the card itself. because I'm not able to withdraw the money in the account it does kind of mean I've lost it. no-one else has taken it, it's just unaccessable to me. Tikay kindly offered to pay me from his own funds on pokerstars but that's not the point, so htanks but no thanks. my intention is just to leave the $70 there to participate in Blonde tourneys that I'm playing for fun rather than to win. If I can make it self sustaining by playing a few STTs with Blondes great.

again, I apologise to Tikay if he felt I was attacking Blonde, and by extention him. my beef is with the registration policy of bowmans, not with Blonde Poker. people are free to send whatever information they want, I'm just saying that having worked in a bank and seen first hand te effects of identity theft, it's a big risk to take. my opinion is you should find alternative methods, ie NETeller.

Tikay, I would just like to clarify that my gripe in this thread is with the sites that do not allow two way debit transaction and not you and your team, the use of the word 'they' in my posts is a general 'they' regarding these sites and not Blondepoker.com

I think that was pretty clear anyway but please allow me to reiterate that I do support your cardroom, its the banking procedure of the software provider that is disappointing.

Thanks

 ;scarymoment;

Blimey, I think I prefer it when my posts are ignored  :D   I wasnt trying to create hassle and have decided to send the information they have asked for.  In future i will be a lot more careful when depositing, regardless which network I am dealing with or where they are based.

Despite providing everything they asked for - photo of credit card front at back (front as clear as day, the back blurred but I was going to cover up the last 3 digits anyway, I gave these 3 numbers when depositing) very clear copy of passport, a copy of a recent gas bill they are not allowing me to withdraw my money because "The back copy of the card is blurred and the numbers are not legible".

I don't want to start a 10 page debate but I am hopeful someone at blonde can intervene on my behalf, please, all I want is my money back, I've jumped through the hoops and now I feel the company involved are being a bit OTT.   I mean we are talking £50 here and someone who has provided passports, bills, credit card, bank and home information and still they wont look at this sensibly.

This is really not very good Pokeron, & I apologise.

I will take this up on your behalf, & try & get it sorted sharpish.

Please be assured, your mony is safe, & guaranteed by blonde, but even so this degree of fussiness seems over the top.

It's bureaucracy gone mad, on the face of it.

Thanks Tikay, I apprecite your help and I do understand this is not a blondepoker issue.

Well it IS a blondepoker issue. We cut a deal, & now we have to accept resoponsibility for our Cardroom's actions.

We expected a few teething problems, but it was hard to anticipate exactly what they would be.

The road to success was never a straight, downhill one! Guess that's half the fun of building something new.

All,
Sorry for the delay in responding to your views, but I have spent the day reading your thread, big one!.
Right, I am talking to the appropriate people in accounts and our fraud departments to see what we can do.

The majority of new customers haven’t had to many problems, but we wish to make it that ALL new customers don’t have a problem.
Firstly please can I re assure you that anyone having delays in cashing out, your money will be delivered back to you ASAP.

Because of licensing regulations we have to Know our customers. We are honest and up front about it and have it on the site when you deposit

http://www.blondepokerleague.com/realmoney.html/deposit_methods/credit_cards

 “You will be limited to depositing 500 (Dollars, Euro) and 300 (Sterling) on all unregistered cards combined, and will not be entitled to receive withdrawals until all your cards have been registered.”

And then there is a link to how to register your cards.

This is not only for our protection but for your protection. If your credit card was stolen it would be very hard to use it on this site.

Most sites well almost all of them will not tell you this upfront like we do, this is to try and avoid any players feeling like they being cheated out of anything.

I am leasing with my finance team to see if we can relax any part of the withdrawing process but the best bet is to Register your card.

When you are sending the details of your credit card over you may by all means blank out parts of the numbers when you fax or send them over.

All we are trying to do is to make sure that you are who you say you are, and once you have proven who you are you will not have any problems in the future.

Alternatively I use NeTelle when I’m playing poker now as it is easier to deposit and withdraw than a credit card.

This is just a quick message to make sure you all understand we are looking into this for you and will resolve each case asap.
 

And please note we are sorry for any inconvenience caused

Jonathan Sullivan

Jon,

Do you accept UK debit card payments and return funds to those debit cards?

Bobby,

I contacted Titan and they do pay money back to your UK debit card, but only non profit >:? :D

thanks nemesis,

so you can withdraw to your debit card....but only if you lose?

Yep :tikay:

lol thats handy then, i wonder if they and other sites that have that withdrawal criteria have that in their t and c's?

Just disgusting behaviour. What are they thinking? What does this say to the customer? If you lose, you can withdraw money via your debit card, but if you win, you can't.

Can i deposit & withdraw from BP thru my Neteller a/c without having to register a credit or debit card?

Its not that complicated Shirley?

 :hello:  shirley and  ;welcome;  to blonde

tell us a bit about yourself

I spoke to The Big Suit in Gibralter tonight (Wednesday) at 7pm, & I have agreed to get back to him on Thursday.

He told me he was liasing with his Accounts Team to try & relax the rules to a more "workable" level.

The indiividual queries are all being looked at with a view to engineering a quick solution.

On behalf of blonde, I apologise for this hassle, but as Big Suit says, it is being looked at urgently.

We (blonde) are not "pushing" the Cardroom too hard until we have got these irritating anamolies & glitches ironed out. I anticipate a speedy resolution.

We do appreciate your frustrations, & your patience is appreciated.

We are getting there.

Bizarrely, I am trying to Deoposit some cash INTO my Account in the room, & they won't let me until I have registered my Card, which as you all know, is a bit of a ballache right now! So the Network-wide $200 Freezeout at Midnight, which I try to play whenever I am at home, I played in - & cashed last night - on Blue Square! So I could have had plenny in my blonde Account if only I had been able to deposit. Weird.....

This is quite common. PokerStars definitely have the exact same policy with regards to withdrawals onto UK Debit cards. I'm certain it must be for security reasons rather than to deter winning players from withdrawing their profits.

Thats not quite how it works - you can withdraw at any time, win lose or draw but you can only withdraw back to the card upto the amount you deposited. This happened with me on pokerstars just recently when i tried to withdraw - normally i just withdraw direct to neteller and request a cheque from them. Because i had recently made a deposit using by UK debit card to take advantage of their 20% deposit bonus, a message came onto the screen to say that the first $600 of my deposit request would go back onto my debit card then the remainder would be sent to my neteller account.

If however i'd have lost $200 of the $600 that i deposited and had decided that i didnt want to play there anymore i could have withdrawn all of the remaining $400 back to my card without any problems.

I've never had any problems and never had anyone request any proof of my personal details from pokerstars and having suffered first hand as a victim of identity theft i'm glad of it. To be honest though as i used to use betting sites and poker sites a lot i always read the deposit and withdrawal terms and conditions before opening an account and if i saw something i didnt like then i didnt open an account. Taking 5 or 10 minutes out just to read through something isnt much time to spend to ensure that you arent spending hours trying to sort out problems that could have been avoided in the first place.

About 8 months ago i lost £1900 from my bank account after somebody rang their telephone banking system pretending to be me. They managed to convince the indian call centre that they were me (mainly because the security questions asked were just (a) what is your date of birth and (b) what is your mothers maiden name - both answers are easily available from any of these genealogy / family tree websites). They then proceeded to change all the passwords on my account, they changed my address and they withdrew £1900 to an account of a person with an african sounding name.

Fortunately i always check my bank account on-line every morning and the following morning became worried when i couldnt get into my account using my usual password. When i rang the foreign call centre they asked me my name and to give them my address for verification. When i gave them my address they asked me "are you sure?", i started laughing and said yes to which they replied "well thats not what it says on our screen"! Realizing something was seriously wrong i told them to suspend my account - they said "we cant until you can confirm who you say you are". I hung up and went straight to the bank and camped outside their door instead of going to work.

As soon as they opened the doors i showed the person my card and asked them to print me a statement. When they gave me the statement i immediately noticed that my address had been changed to one in Hounslow, Middlesex and that £1900 had been transfered to a "Mr. Cayambo". I reported it immediately and they told me to report it to the police, get a crime number and return back to the branch which i duly did. The bank then set about changing my details back to what they were and deleting any record of the Hounslow address to ensure that none of my details were sent there.

I complained about the slack security that the bank uses at its call centre and they apologized saying that there were extra security questions that the bank could ask but only after the customer tells the bank to do so. SO I WOULD ADVISE ANYONE TO CONTACT THEIR BANK AND ASK WHAT SECURITY QUESTIONS ARE ASKED FOR TELEPHONE AND ONLINE BANKING INCASE THEY NEED TO BE CHANGED. It made me laugh when the clerk at the bank told me "instead of giving the correct answers to the extra security questions - give us an answer that only you will know therefore no-one will be able to look up the answer". I replied "So let me get this straight, you want me to give you fraudulant information in order for me to keep my account secure?". The answer "yes" lolol.

So while we are changing all the details the clerk informs me that it appears as though £1700 of the £1900 transferred had been withdrawn from a bank in Hounslow at 4:02pm the previous day. He told me that was odd as usually they take all the money out in one hit and then close the account. While we were in the middle of changing back all my details the screen suddenly changed and the words "security alert" started flashing in big letters across the screen. Then anything the clerk did wouldnt let him back into my account. After 15 minutes of messing about he managed to get back into my details and it turned out that "Mr Cayambo" had tried ringing the call centre again trying to transfer more money out of my account - but as he didnt know any of my new security details because i had only just made them up it automatically locked my account and froze it. (giving me peace of mind that the security does work)

They managed to trace the number that the call was made from but whether anyone was caught the bank never told me. I've not had any problems with my bank account since and about 5 weeks after the money had been transferred out of my account they did give me my money back with interest. How they got hold of my details is a mystery still as i am always careful about who i give my account details to and anything at my house with any of my details on that i dont have to keep immediately gets shredded. Thankfully i am security conscious and i keep track of my account every morning, my boss said if it had been him then they'd have managed to do it every day for a month until he got his statement as thats the only time he ever checks it!

Blimey Matt, that was a bummer.

Not being able to put more money back on a card than came off it is an anti-money laundering thing. It's to prevent things like what happened to Matt. Someone changes an account's details (like Matt's African friend did) then deposits using a card. Once that goes through OK with no problems, the fraudster organises a chip dump to themselves from associates with stolen cards/dirty money/whatever then withdraws back to their card and disappears into the night.

Matt's right - you should shred all documents with personal information, as well as not take part in these 'What's your porn star name' emails/websites as some of them are just traps to get the answers to common security questions (mother's maiden name/name of first pet/school etc).

I know I've said it before, but poker rooms don't make it difficult for you to get your hands on your money just to be difficult - it's not good business to go out of your way to annoy your customers without good reason. The millions and millions of dollars' worth of fraud which happens every year is the reason for all these safeguards.

3rd time lucky maybe??????????

Has anyone deposited & withdrawn from Neteller without having to register a card?

Good news expected on the "withdrawing money jolly easier from your blondepoker Account" is VERY imminent......"

Ok guys heres the latest from Bowmans:

*As of 8PM this evening withdrawls can be made up to £300 to the same card as the deposit without registration.*

A few points.

- After £300 all cards will have to be registered
- The time of 8PM is approximate, please allow for a delay for Bowmans to process the information to all of their departments and draw up our T's and C's
- This is not something for Tribecca or even Bowmans, it is for blondepoker only, well done to Jon Sullivan for making it possible
- For larger deposits/withdrawls your best bet is to use Neteller if you do not wish to register your card

Thank you for your patience.

I've never deposited onto Neteller but i always use them to withdraw funds. I've never had to register a card as i always request a cheque from them, they charge me £2 per cheque but their exchange rate from the poker sites is usually a lot better than the exchange rate my bank would offer so i always think its well worth it.

From withdrawing the money from pokerstars it gets into my neteller account within 48 hours and requesting a cheque from neteller usually takes another 48 hours on top of that so if i withdraw money on the sunday night from pokerstars i've always had my cheque arrive for friday so i can bank it.

And I can confirm (though will do it properly elsewhere) that Aaron has joined the the staff of Team Blonde. Amongst the hats he will wear is "I'm in charge of the interface between blonde & Bowmans & my job is to work with them to help make the Cardroom user-friendly". It's a big hat.

He had a meet with them this afternoon & it looks like it's gone pretty well.

Matt

why don't you get a cheque direct from the poker-sites in GBP? I presume that you withdraw reasonable sums, and in my experience neteller scalps quite a lot off the rates, and charges you to w/d

on stars, they ship out a cheque at the same rate they got the currency at, so you are always going to get the $ converted to GBP at a better rate then neteller, and they dont charge you for sending a cheque (if its over $1k IIRC)

i used to use neteller quite a lot, but since the pokersites have bcome euro-friendly, my neteller account is pretty much obselete.

To be honest i only play on pokerstars and every time i've requested a withdrawal from their account the exchange rate they are offering has never been as good as the rate i've got from neteller. Also the first (and only) time i requested a cheque from pokerstars it took just over 2 weeks to arrive :( (though i have to admit that was feb 2004!!)

is your neteller a/c in $? I really kicked myself in the face when i set mine up in quid, thats where i got scalped.. if yours is in USD I can see why you dont face the same issues I do

Sorry Matt I didnt make myself clear, I actually meant has anyone deposited into Blonde Poker from Neteller & then been able to withdraw from BP to said Neteller a/c without having to register a card?

Thanks for trying to answer my question anyway  :)up

You will not have to register any card to Deposit or withdraw from Blondepokerleague via Neteller!  if you do then its news to me.

Jim.

TYVM Jim

Thats all I was looking for   :cheers:

Just to repeat:

*As of 8PM this evening withdrawls can be made up to £300 to the same card as the deposit without registration.*

A few points.

- After £300 all cards will have to be registered
- The time of 8PM is approximate, please allow for a delay for Bowmans to process the information to all of their departments and draw up our T's and C's
- This is not something for Tribecca or even Bowmans, it is for blondepoker only, well done to Jon Sullivan for making it possible
- For larger deposits/withdrawls your best bet is to use Neteller if you do not wish to register your card

Thank you for your patience.

You think yours is a badbeat story Matt................

1) I have a chequebook stolen/found or whatever a few years back, i noticed this almost immediatley and called the bank and cancelled it. I then get a statement showing 11 cheques had been cashed at £200 a pop all over Skegness (post offices), this was AFTER it was reported missing/cancelled.
The bank were very good about it and after me supplying a crime No. they refunded all but £200 (took around 4 months to get that back!!

2) I checked my bank online and noticed a few transactions not mine, i immediately called them and they cancelled my debit card, sent me a form and refunded the money very quickly.
This was due to someone either copying my card details or getting the info from a reciept, can't remember exactly how much but i think it was in the region of £1,100 total.

3) Around this time last year i had deposited a large amount of money into my account, £25,000 to be precise, it was legit and i could (and have) proved where it came from.
Within a week a cheque passed thru my account for £22,000 which the bank honoured, i was in America at the time and i immediately noticed upon my return, called the bank and told them it was nothing to do with me STOP THE CHEQUE!!!!!!
They didn't stop the cheque in time but did manage to stop the thief from withdrawing all of the money (they got £5,800).
Now after a huge amount of hassle and approximately 4 months i managed to get back the £16,200 but the bank refused to return the balance saying they wanted the police to complete their investigation first. Fair enough you might think until you look at the banking code which clearly states they should have refunded it immediately.
Anyway i could go on about all the grief and hassle i've been thru but that's all pointless, at the moment a YEAR on i am still £5,800 out of pocket, the police are too busy with murderers and rapists to investigate (i dont blame them) and the bank have NEVER, EVER contacted me in regard to this matter. The financial ombudsman is a waste of time and i have a lawyer involved now.
This wonderful bank?  LLOYDSTSB, stay well clear of the scumbags.

I feel a little bit better now :D

All these horror stories about money being lost through scams on cards and through banks makes me glad im skint :)