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they break my broadband and its me that has to pay for it

first the 0845 number which it seems i have been on for about 20 hours in the past couple of weeks while they still charge me nearly £30 a month

then when i finally get a modem cable connected to the wall socket they tell me to phone a 50p a minute number to get the number i needed to connect

then i get connected at 28k but they dont even have a free phone number its an 0844

daylight robbery and the funny thing is they know i cannot do a thing about it even if i change isp the still own and maintain the lines

the thiefing *&^%$%^&^% wont get away i will be making sure i get refunds for all calls made and even thinking of putting in a bill for hours wasted and the minium email to ofcom and my mp (and msp after the by election results) are about to be written this is a farce

(ps those waiting for 425 show this week will need to wait untill i get a little upload speed)

That's it Iron - purge.

The incopetence and complete lack of customer service of companies like BT really irritates me and makes me wonder why I ever bothered moving back to this country.

Here's how my internet provider in Poland operated

1) you get a problem

2) you send a text message to the company

3a) they fix it remotely within an hour or

3b) they send someone round to fix it within a couple of hours

simple.

ok, the service is expensive for most, £15/month being about 10% of the average workers salary but if you can get that level of service in a country in which I remember having problems even buying food anywhere but western hotels 14 years ago surely we can get something decent in a properly developed country (or even in Scotland)