blonde poker forum

maybe not the place to bring this up but if partypoker is really "fully committed to the UK market" can something please be done with the 3% currency conversion charges for depositing and withdrawing £/$ on the client.

Yeah this.

Obviously agree but it won't be a factor for those of us who just play sattys.

Are you sure about that?
Party have had plenty of software problems, including cancelling the Sunday tournaments in-running two days ago.
Also +1 to the grumbles about their exchange rate fees.

Interesting news though,  hope they can address their issues and hope it works out well for all concerned

Edit - didn't realise Party could be played on iPad etc,  that's a big step forward

Quick heads up to anyone wanting to play normal tournaments and ultimately withdraw from Party, doing it to a card (rather than bank account or neteller) 'only' costs $2.50. But don't think it will be easy! I've been trying to withdraw a four-figure amount to my Mastercard since the middle of December and have faced many, many issues that are still unresolved   :dontask:

Oh, and be careful not to forget to pay some rake for 6 months or they will start draining your account by charging inactivity fees...

Aaargh.  They still doing this ?

They wont pay out? That sucks... Not sure if credit card companies accept chargebacks though. Its normally only Debit cards.

I'm sure this is great for DTD and all but just to reiterate what has been said already. Party's online software is a total disaster. They have been having lots of server problems which has including cancelling and refunding all in-progress tourneys and gave pretty much driven away most of their players by adding a fee on withdrawals.

The network is drowning quickly and isn't far away from the same fate as ongame and microgaming imo. I can only hope that this venture is the beginning of an attempt by them to reconnect with their customers and bring them back to the site by, shockingly, offering us a better (if not better at least just actually working) service and like, not ripping us off!

yeh big +1


they randomly closed my account, wont reply to anny emails and kept my money.


whenever they are going to overlay in a big tournament, the server breaks and it gets cancelled - convenient.

the servers are awful.

party = ipoker imo but at least ipoker are trying to change things.

also as has been said they fuck you over with exchange rates too.

oh yeah and they take money out of your account if youre inactive! which im sure they're doing now as im not able to use my account.

Oi pleno + co,  do me a small favour, just chill until you have read my detailed blog post first about this partypoker dtd partnership - Nicola should be able to put the blog post out later today as I did it in word, just needs converting into the web page and a few photos adding. Then we can to have 2 seperate threads on here, 1 thread for announcements,, updates and news and one special thread for you guys to bust my balls.  Hope you are all well guys, and we can also talk more about this over a beer at the UKPC or UKIPT if you guys are at the club, Cheers Rob

Just to explain, there are now two threads

1. Official partypoker UK Announcements, News & Updates

and

2 (this one ) Official partypoker UK Constructive Player Feedback (to Rob)

hopefully self-explanatory but players can feedback on their issues with PP software etc as people did overnight on this thread leaving the other thread for announcements and updates

thanks

I signed up an account last night on party poker to give it a nice test run and am happy to say the software ran miles more smoother than and Ipoker account I have ever had. They had a wider range of tournaments than Ipoker, and also had more cash games running. The random number generator seemed less predictable than the Ipoker also. (Lost count how many times I have called out turn and river cards based on flop texture, and Villain's Hole cards in all in situations).

I will only be using this to pay satellites and day 1's online if I cant get to the club, and it is still early days, but it seems like a step in the right direction to me.

Looking forward to seeing and playing some satellites later on this month!

Just wanted to quote this!

lolz

I think Mr Rob Yong is brilliant for poker and also people in party poker might actually listen to him, so this deal might be a great opportunity to improve party and have a strong second site and competitor for Stars. It is not good for poker to have one dominant site, so this is a great chance here to improve.

Basically I gave up with Party, but I have moved back to playing on there a bit since I lost the French sites but I do not trust them one bit.

Quick list of the things that party have done to their players in the last couple of years, some of which have already been mentioned.

1. In August 2013 Instituted a 3% withdrawal fee with no cap for many withdrawal methods overnight, therefore effectively stealing 3% of player balances
2. Absolutely terrible exchange rates and no options for multicurrency account, these exchange rates also extend to satellites which are in currencies other than $, so it would be a bit step to get tournaments ran in £ and accounts able to be held in £ if desired.
3. Twice they absolutely gutted their VIP programme, reducing the value or the points and the top level rewards. Again this was done without warning.
4. Inactive account fees. Basically they just take your money if you leave it there and don't play for a while. Shady behavior.

On the plus side, the rake is a bit lower for most tournaments and the software is not as bad as ipoker.

As stupid as that may sound, it is indeed the truth Sir!

Seriously I try to think one positive thing to say about this DTD's decision. Unfortunately I can't. With all due respect to what Rob done for live poker over the years, this PartyShocker decision just goes along the same line: as soon as DTD gets something right (live tournaments, buy inn levels even ipoker over older client), somebody is just very ken to press that 'self destruct' bottom for good measure. That happened in the past with deepstack buyinns, cancellation of XXL then they they getting 150+ a night and now this. I really wonder did DTD even attempted to do some market research like talking to customers? It is seriously difficult to believe that it has or even if they did it is hard to believe anybody supported this idea in numbers.

Cannot add a lot to the PartyPokers problems, as majority has been mentioned above, except the fact that some kind of additional malware is getting installed in pc/laptops as even after proper installations, I found some files 'nicely hiding' in laptop yer later.

Definately not going to use Party Poker and that is a shame, as it also will significantly limit attendance to DTD live tournaments (as I live far away, and would play major events just if satellite in).  

Basically not thought through decision at all.

The party software is way better and dealing with one company is surely better than trying to get anything changed on ipoker. I don't see how you can say this is a bad decision. Neutral at worst.

If the random number is predictable - ie you can predict what cards are going to come out, why don't you stay on ipoker and make all the monies?

I would suggest you go back and read my originally post, and the circumstances I described.....

Anyway this is getting off topic, probably best to move this somewhere else or just not continue.

I have never played on party poker, but I do respect the opinions of hero members who clearly have used the software and know what they are talking about.
Wasn't there some fraud on the site many years ago when a software engineers on party poker, created a program to see whole cards????

I will give it a go though but will take all members opinions into consideration when navigating the site!!

Playing on Party compared to Stars, Full Tilt, Winamax and even 888 is such a ball ache. Whoever designed their software (which was supposed to be a revamp of their last software but actually they just changed the colours) clearly had no idea what they were doing.

If you could push them in the direction of redesigning their software I would recommend it, they will never be able be competitive with the software they have.

Ipokers new software which is very similar to stars is in the development phase and will be out in a few weeks.

Think that was Ultimate Bet/ Absolute poker?

Hi All,

Reading this with interest as I play a lot of Party satellite's, crazy 2 dollar 25k add on rebuys, these are such great fun and when winning a seat anywhere, the hospitality is great, loads of freebies, food, drink, player parties etc.

I am sure that if the Blondittes decend on these on mass, the live events will seem like a "Blonde Bash", these satts are full of regular players, I don't take long to suss out the playing styles.

Now a little boast if I may... Played a 2 dollar into a 50 dollar into a 500 dollar and that's me off to WPT Fallsview next week...GULP...I have only ever played a handful of 200 quid live buy in comps in my life, now I am in a 5k buy in against the "big boys and girls"

I cant wait tho, a once in a lifetime experience, thanks to the game we all love, maybe...just maybe...a Moneymaker Moment lies ahead...

I was charged to withdraw the spending money which was put into my account, but it was back on my card within 3 days, no complaints there.

Does seem to crash a lot, this is strange, been deep myself when this has happened, just got the buy in back.

All in all, a good site for WPT satellite's, I don't play much else myself TBH.

Good luck to you all, hopefully we meet up after we all win seats to Vienna or Milton Keynes or some other exotic WPT venue.

John

Not sure now but might be the one where you could just see part of the cards. Very pleased the RNG is unpredictable tho

Rob's blog post

http://www.dusktilldawnpoker.com/blog.php?profile=4&id=511

party poker grand prix tour sounds incredible. £50 entry with 250k gtd, in different parts of uk, is going to appeal to so many people that cant afford time off work to go to nottingham for a weekend,stump up 300 quid plus travel, hotel food drink etc.

gl with this really hope it works out.

This made me giggle. Get vigged twice, once withdrawing from party then to change into the currency you need. Corporations suck.

Hi,

With regard to the exchange rate on partypoker, I've done some analysis comparing the partypoker exchange rate to XE.com and Post Office (to show a commercial rate), and also done the same for PokerStars, Full Tilt, 888 and iPoker.  The analysis was done three times for each, at 9:30am and 5pm yesterday, and at 2pm today. I have illustrated how much it costs in GBP to Buy-In or Deposit $100 (or €100 in iPoker case) and how much $100 (or €100) is worth in GBP on XE and would cost from Post Office if you were going on your holidays, just as a comparison....

XE.com:
Thurs 9:30am $100 was £65.61, €100 was £74.82
Thurs 5pm $100 was £65.41, €100 was £74.66
Fri 2pm: $100 was £65.42, €100 was £74.47

Post Office:
Thurs 9:30am $100 was £68.21, €100 was £77.70
Thurs 5pm $100 was £68.21, €100 was £77.70 (same as 9:30am for both, not a typo)
Fri 2pm: $100 was £67.70, €100 was £77.76

partypoker:
Thurs 9:30am $100 was £65.86 (0.38% more than XE)
Thurs 5pm $100 was £65.86 (0.69% more than XE)
Fri 2pm: $100 was £65.63 (0.32% more than XE)

PokerStars:
Thurs 9:30am $100 was £65.66 (0.08% more than XE)
Thurs 5pm $100 was £65.39 (0.03% less than XE)
Fri 2pm: $100 was £65.49 (0.11% more than XE)

Full Tilt:
Thurs 9:30am $100 was £67.30 (2.58% more than XE)
Thurs 5pm $100 was £67.05 (2.51% more than XE)
Fri 2pm: $100 was £67.12 (2.60% more than XE)

888:
Thurs 9:30am $100 was £69.10 (5.32% more than XE)
Thurs 5pm $100 was £69.10 (5.64% more than XE)
Fri 2pm: $100 was £68.56 (4.80% more than XE)

iPoker:
Thurs 9:30am €100 was £75.53 (0.95% more than XE)
Thurs 5pm €100 was £75.53 (1.16% more than XE)
Fri 2pm: €100 was £75.41 (1.26% more than XE)

In summary, PokerStars are ranked #1 in terms of being closest to XE.com rates, and at one stage were actually better than XE.com rates! Partypoker is ranked #2, iPoker is ranked #3, Full Tilt is ranked #4 and 888.com is the worst rate and ranked #5, of the rooms sampled, for the period outlined above.

Gaz

 

hmm i thought we had to deposit in £ and the client changes it into $. if you deposit in $ your bank will charge you a fee no?

right now if i deposit £100 into party poker it turns that into $148.57 whilst xe.com is $152.27, that's a 2.4% difference.

You cant blame Rob if this proves to be a lucrative financial deal for him, at the end of the day goodwill goes so far but in reality every business needs to make money!!
I do hope party poker don't fcuk things up though, it would be a shame if they spoiled all the hard work that dtd have put into the uk poker scene over the past few years.

It would be nice to see some introductory torneys (ie 50 seat guarantees) for the forthcoming mini, main events just to get things kick started!!

if we dont already have one can we use this please?


Can anyone suggest or show me the way to change the table/floor colouring?

i dont mind the silver/grey background as such, but would prefer to be able to use different colours with a higher contrast to view my playing screen with

dare i say similar to stars themes?????


tyia

Mick

Might be something of help in here:

http://forumserver.twoplustwo.com/45/software/party-poker-new-design-mods-309964/

top find MC, will have a good look tomorrow

have you tried changing cards / tables in set up
4 colour deck ect,..#
click on spanner in lobby

You can have a GBP account, my account had the grand total of £27.22 in it, I have just deposited, selected GBP from the drop down and added £10, the balance on my account is now £30.66. When I withdraw I simply ensure GBP is selected and I withdraw GBP's (not very many of them because I am not very good at poker!) to my bank account.

Right now if I reg for a $10 Tournie, it costs me £6.56, on xe.com $10 = £6.55926, so there is actually right now, no difference between partypoker and xe.com.

There is a little double arrow by the side of your balance under the Deposit button in the top right of the download client, click it and it toggles it between USD and GBP.

As another test, I switched the arrow so it showed my new balance in USD ($46.72), I deposited £10 (GBP) in the cashier, and the USD balance changed to $61.96, an increase of $15.24.  On xe.com £10 = $15.25, so the partypoker rate pretty much matches xe.com.

As a final test, I unregistered from the $10 tournie, my balance returned to £47.22 (which was my starting balance plus 2 x £10 deposits).

Hope that helps....

What amount do you get charged when you withdraw, $2.50 somehow?

new to party poker was hoping for good things.decided to give few mmt s a go this afternoon got close to money and touniments crash and cancelled

just like they did on ipoker

hope they can sort this out

live chat not very helpful all thou not relay sure what they  could do

will persevere with it as relay want to get back to dtd sats 

not smokynuts any more as i don't smoke lol

see you at the tables

I deposited £40...played 3 tournies plus the UKPT penny rolls...then a bit of cash...my balance is now £39.49 so oodles of fun with no outages for 51p (this hot run wont continue).

This is the 3rd change of platform i have sen and the usual moans and groans come out every time...it is what it is...best of luck DTD.

Unfortunately, wherever you play outside of Stars/Tilt, the software will be shit. Hopefully Rob made a good deal with Party, he deserves it for everything he's pumped into UK poker and I will carry on playing wherever DTD move to in future years too.

This

To add to my previous post - it appears customer support is 'excellent'. Sent very simple general query on 5th of February at around 12:55pm. Answer came on .... Wait for a second, it never came... So far :D

i've had money stuck on table for over 24 hours now

i asked support about it when it happened and was told "give it 15 minutes"

24 hours later, still stuck, and to top it off i appear to have not been awarded a pot i won as the hand was "cancelled" before the pot was sent my way, even though i have a hand history that clearly shows i had the best hand at showdown, it's small potatoes, but i hope that they will ship it my way, as if you added a few zeros on the size of the bets then i'm sure someone would be kicking up a huge fuss about it

will update when i get a result

Mick

Have tried that

the sort of things i'd be wanting are along the lines of having the table and floor two different, contrasting colours, the area the hole cards sit in being a different colour to the floor, making the font sizes larger so easier to see. For my the options available contains way too much grey

All the things that make the stars table options so good

the 2+2 thread that MC pointed me towards has some great modifications, but the designers all want paying for it, which is understandable i suppose, but it would be nice to be able to have these things as part of the original software

I have no idea whether this is a good or bad decision however I seriously doubt that Mr Rob Yong has ever made a business decision that has not been thought through.

That is correct sonour, I thought this through a lot. I have made good and bad decisions in my life but at the time I make them, I always think they are good ones of course, or rather than good, I calculate the potential upside of the decision for everyone, including me, the staff, customers an suppliers. It was a pre-requisite that we did a deal with a company that owned and developed their own software, rather than being a 'skin' where you have zero input, even the biggest skins on poker networks often have little input, so that cut the potentials down to small number on the shortlist. The intentions from partypoker for the UK market are good, DTD's intentions are good, that's a platform to build and improve on, DTD could have stayed on ipoker, we could of moved to other poker platforms. This is a hard work but lots of potential project, I am well aware of that! DTD and me rarely take the easiest route and in my experience, easiest isn't often right long term.

Cheers for all the feedback this far. Rob

Very basic question, but someone probably knows!

I install Party a few days ago. I tried registering a new account but it recognises my email and said to contact them. The email I sent has been bounced back by my email provider.

So I tried logging in as "redsimon" and the site crashed my PC and had to reboot it. Tried again and it said my account was locked. Is there an email address where you get a response?

Hi Alonso.

That (highlighted) is an extraordinary suggestion. How do you know that?

I know I'm a personal friend of Rob, dating back to pre DTD times, so my view may be biased, but I have to tell you this.

I have conducted a great deal of business with Rob down the years, on behalf of different organisations - blonde, APAT, Sky Poker (UKPC) etc.

And Rob, when discussing plans, proposals, & deals, is a perfect pain in the arse. A meeting scheduled for 1 hour can easily take 8 hours, he is so thorough & meticulous, & the e-Mails flow by the hundred when you deal with Rob.

We are currently working together (me on behalf of Sky Poker) on the next UKPC. It's a rare morning when I don't log on at 6am & find 4 or 5 e-Mails from him, sent at 1, 2 & 3am, all detail, detail, detail. He has every stat & piece of data in front of him, or in his head.

Cutting a deal to align with an Online Poker site is not exactly easy.

This deal with Party has been concluded after many many months of intense scrutiny by Rob, & dozens of meetings.

He might have got it wrong, we shall see, (I hope not), but it will not have been for lack of thought.   

Hi Simon

If you have a different email address you can try then it will allow you to create a new account.

Alternatively if you use the live chat service that usually gets a speeder response than emailing in. Which email address did you use and I will chase to find out if that email address is in use.

Thanks Nic

you can change ur account currency in the options

Process for changing account currency below:

•   Can only change account currency AFTER account has been created once.
•   This has to be done from PartyAccount section on our main page https://www.partypoker.com/#home by clicking on Log In > Account > My Details  (they seem to be saying you have to do it from the website, not the poker software, I can't do it on either because I have already changed from USD to GBP ages ago via Customer Services, so I would be interested to know whether it works in the software along with the website login)
•   If the player wants to change his currency again then he will have to contact our Customer Support as the option will be disabled

So for those with USD accounts, you can change easily to GBP by following the steps above.

For those who haven't yet created an account, then select GBP when you do so!

Thanks

Gaz

Hi Tikay,

First, it is my personal opinion that decision wasn't thought through, mostly for the following reasons:

1. As I think I mentioned in the original post, I am not sure if any kind of consultation/market research has been conducted before making decision. Nobody denied this, so I assume even if it was (I mean with DTD customers) I guess it has been done with very select few. And I really doubt if it would have been done it would get serious support.

2. I understand that DTD is the business, and I fully understand if this deal is somehow way more profitable for Rob & co. Fair enough and I have no problems with that. Except this. Over the years DTD tried to present itself not just as a business, but if that's correct definition it tried to look like 'business with social enterprise's element in it'. Probably nobody will argue that there were numerous times then representatives of DTD advertised their events / asked to support them by taking part in them alluding to the fact that they did that and that for poker players, that they paid significant overlays and that then they are a bit in trouble with another significant outlay customers should feel some kind of responsibility to help them. And again it is fair enough.

But what happens with Party Poker switch (and I would describe it as major change) I think those customers had been cut out completely and I cannot describe it as good business practice in any sense.

3. Now we get to the last point. i wish Rob all the luck with this project, but I found it a bit naive to expect poker operator (who if I am right was one of the first in the market and so many years later still cannot get even software right) to start somehow differently to look into UK customer base. Even if you look at this thread (and there are so many complaints that you would expect on Absolute Poker etc, not PartyPoker) - I really cannot see even Rob being able to change many of them for months if not years to come.

That's why I think decision hasn't been thought through or it was decision based more or less purely on financial benefits to the company behind DTD (forgetting what customers think or want - and yes I know that doesn't make a lot of business sense). 

P.S. English is not my native language but I guess you can get understand my point

It's long winded but this is how I pay no % on deposits/withdrawls:
- Deposit with moneybookers USD (party account also USD)
- Withdraw to USD bank account
- Deposit to moneybookers from USD bank account
- Get a swap from someone for Stars/MB to change to £

info@partypokeraccount.com bounces back

info@partyaccount.com no reply in 24 hours?

Err just had a reply exactly 1 minute ago :)

Dunno if its Nic being fast or coincidence! :)

Though they have set me up as simon_red not redsimon!

well one things for sure...those 1p feeders are seeing a huge increase in traffic 150-250 runners for the last few days in each one.

I think its because these are the only sats we currently have on site, when we start the Sky £1K sats this Sunday and the Grand Prix Golden Chips Sats on Monday,  im would expect these pennyroll numbers will drop.

Cheers Aces

It's all good for DTD...i'm assuming all sorts of feeders will eventually hit the site just like the old site once it gets going.

What's the general consensus on the currency thing ?

I've had a party account for a while which is in USD.

I see that the DTD sats are currently running in USD even though the target live event will be in GBP.  Is the plan going forward for the DTD satellites to run in GBP, or is it just going to be a case of exchange rates being monitored to ensure they are rounded as close as possible from event to event.

Ideally I would like my account in GBP so I can deposit and withdraw in GBP, with satellites in GBP for live events in GBP, but appreciate this might not be possible.  Would be good to know what DTD's plans are before I go trying to change the currency on my account.

Cheers

Hi, hope this is the rigt PP thread to mention this.

Just signed up with a view to doing the £250 deposit bonus. As I was doing so, live chat came online and stated that I can only get up to £30 matched? as a welcome bonus?

Obv this is substantially less than I had hoped.

NB, i didn't download the software from the DTD website as I already had it on my laptop. This is a brand new account.

Have I messed up here or has the bonus offer expired? What are my options?

I haven't deposited yet as a result of this.

Defo set your account up in £.

One of my proposals to party is for have the option of running MTT's is £

Cheers Rob

+1

Rob knows his stuff and sometimes big decisions need to be made for the long term good of the product.

This seems a well aligned partnership for both parties (no pun), good luck to them.

Guys,

Thanks for all feedback so far.

Your posts are not in vain one bit, the process is to add constructive feedback (from blondepoker, social media, emails, face to face etc etc ) to a Customer Experience Report that summarises :

1. Bugs and glitches

2. Improvements and suggestions

3. General Feedback

Then, I meet with partypoker key decision makers in an organised and timely manner and then provide UK players with a monthly Customer Roadmap - so we all know what actions are being taken, features and improvements coming, or if partypoker just say "no",  etc.

I can't come on here and say "I will sort this by by 7:22am on 5th March" like we do for DTD, this a patience game, we are dealing with a big Plc global company but one that does want to listen to you - you all know that I will listen and represent your views, comments and suggestions so keep them coming.

Keep the faith. Things will be slow but in right direction.

Cheers Rob

Hi Rob, I set up an account on Saturday in GBP. Support was helpful, I have my deposit bonus and have started playing. I found the menus a bit slow going and not very obvious to use. I wanted to look at $10 and $20 sng's but found I had to flick between menus rather than combine them in to one. I could not see how to filter MTT's to values I would be interested in but will look again. Overall experience was fine but I only had 2 tables going while I started.

I used £220 of DTD tourney credit to be credited as 2x £110 UKPC mini online day 1 tickets. However I made day 2 with an above average stack and didn't Fire the 2nd ticket. It's now stuck in my account as a $165 UKPC mini ticket. As it is branded as a UKPC mini ticket I can't use it for any other $165, such as the UKIPT, unless another UKPC mini makes an appearance.

Can this ticket either be switched to a UKIPT $165 ticket to be used in the party sats or refunded back as £110 DTD tourney credit at the club?

I've messaged Glenn a few times about this and he has said there is no procedure in place for dealing with this but he will see what he can do. It's been a few weeks though and I'd like to get it sorted while the sats are still running on Party or before I'm next there for UKIPT and potentially using it for buyins

My party login is JRod_Fett

Cheers
Paul

Hi Paul,

Tickets are in the process of being pulled and will be held on a list at DTD. Can you check if your ticket has disappeared?

Glenn

would it be possible for PP to put up a warning about where the end tournament of a satellite is going to be played?

i fully appreciate that there is a huge amount of value in the penny feeders, but the number of australians, russians (lolrussians), hungarians etc etc makes it a tad frustrating when they could potentialy win a seat, and not be able to get to play it.

Of course then this might end up turning into an issue when said player argues that if they cannot play they are entitled to the cash value, which will, in turn, take money out of the man tournament pot

just a suggestion

With pokerstars pretty unplayable it would be a great time for a site wide reload bonus. HINT

Off the top of my head, all for MTTs;

I would personally like to get them to go h4h one from ITM instead of two as it makes it sooooooo slow and blinds go up much faster than they should. People still stall anyway because they are dumb and altogether this has a significant cumulative effect.

Ask them to bring back the filters in the lobby for MTTs showing low/medium/high as it is a nightmare viewing all at once trying to see what to reg. (There may well be some option I don't know about, but it used to be on the right)

More a question than an important one because I barely ever cash let alone final, but why is the deal option only available on some finals and not others?

The 25k $100 is great, but bring back 50r also! (The DTD comps are great btw. I'm sure you are going to do fantastic stuff together!)

Apologies if this is the wrong thread for this or it has already been covered...

If you sign up to party poker through DTD can you deposit in £ and not lose out on exchange rate?

And if signing up through DTD would you still have acess to all PartyPoker MTTs?

Thanks

Yes and yes

MTTs run in USD but in my experience the buy in and prixe fx rates are the same.  I am hoping and I am sure DTD would like to have at least the DTD events with a GBP buyin in the future.

Cheers 9_2

Down loaded the pp client through blonde/ dtds site.

Turns out I opened an account about 18 months ago, but never deposited on there.

Spoke to someone from customer support they said I should speak to DTD about sign up bonus.

x: but my piece of advice is to check with DTD first
x: so that you don't miss on any offer for the transition
x: just mention what your account is and that you have registered some time ago

Not to sure if there is any sign up bonus or whatever available. Either way i'm happy to tag my account through DTD, if someone from DTD can let me know how that can be done.

Thanks

As much as I think there is a demand for high stakes online tournaments a 30k guarantee on a Monday makes little sense to me. I think the best idea for a new high stakes comp would be a 720+50 with day 1s Friday and Saturday but maybe just Saturday for now. Either way Monday is easily the worst day of the week by a long way.

Hi,

Thought Id give the software a go over the last couple of weeks in the run up to the GP, and Ive finally came to the point I want to withdraw some funds and it won't let me. Ive tried multiple times to speak to their live chat, including a 45 minute wait whilst number 2 in the queue tonight being told my wait was 9 seconds to frustrate further.

Any ideas why I can't withdraw? Hesitant to continue using if there's a problem withdrawing.

Thought I'd give the 10 cent ticket tourneys a go seeing as I've had quite a break from poker, only to find Russians, Romanians et al playing these tourneys.

Now, correct me if I'm wrong but what is the purpose of these guys playing in "our" tournaments?

I had hoped to be playing against club regulars who want to play live and all that, only to find the games being spoilt by idiots.

Not being funny, but if these tourneys are for the club, then make them UK only.

Or am I missing something?

These guys have no intention of going to the club, so why do they bother?

Fed up of it to be honest.

I do not understand why you think this a problem the more the merrier surely
In what way are these games spoilt by idiots ?

Do not think you can assume these players will never go to club either although i guess most will not
you see quite a few Canadians playing too  now that is a long way to travel
These idiots  can use tokens won to play  and cash out in the daily majors or run them up to $550 tickets
In chat box  of $120 seen one  German player and one Polish player discussing  best use of saved up $550 tickets
So am sure some will come for the bigger festivals when  / if the idiots have enough $550 tickets

Oh come on, no they won't turn up!

If they can use the tickets to play normal tourneys then that sux IMO.

May as well just call them ticket tourneys, rather than DTD tourneys.

I was hoping for DTD ticket tourneys to mean just that.....a way to get to play live at the club for very little, and to get more of us going more regular (like me who struggles to make it a lot of times)

The club likes to promote new/non regular people to turn up to the club etc, but it seems you get these foreign based players winning tickets yet doing nothing with regards to being at the club/taking the opportunities away from new/local players.

sorry was not suggesting tickets could be used to play normal tournaments
but the dtd micro and  mini dailys do have a part ticket part cash payout

I guess the 550 sats to the 3.5k ticket havent been deployed yet?

partypoker DTD Tab Online Satellites and Tournaments are currently in the process of being restricted to UK and Ireland players only. This included DTD Ticket sats. Minis and Micros and Online Day 1's.

The exception will be international events such as WPT.

for the WPT in November?

Just had this email from PartyPoker

"As of today no fees will be charged for withdrawals on Visa, Mastercard, bank wire transactions Kalixa Pay, goplay prepaid, MasterCard and PayPal. However note that withdrawals made via Skrill, WebMoney and NetEller will still incur standard fees."

A step in the right direction.

OPINIONS NEEDED!

Dear DTD Members - there are 70,000 of you!

Join the DTD Facebook https://www.facebook.com/groups/1385555105105005/ - and post your personal view on TRACKING, HUD and SEATING SCRIPT SOFTWARES in online poker and I promise to print it off and give it directly to the partypoker Directors and Management.

Please use the thread on the DTD Forum so I can collate all in one place. many thanks to all that take the time to contribute.

Keep The Faith,
Rob

(https://scontent-lhr3-1.xx.fbcdn.net/hphotos-xfp1/v/t1.0-9/11899928_123581634654691_6066159857897438233_n.jpg?oh=d7fb8b8f6cdb25773960993263709933&oe=5669F2F7)

Because we were limited to one comment on the forum page and subsequent ones were deleted, I'd just like to take up a couple of gripes I had with that thread.

Firstly, I think it would be disastrous if Party Poker banned huds now. Most of the cash game traffic at 50nl and above seems to be regs multitabling, basically all of whom I would assume are using a HUD, and if they were suddenly banned then the traffic would become non-existent and everyone would move to another site. Party just isn't big enough to start a revolution like this, it has to be stars.

I have a problem with how the "pros" seem to be getting demonised in threads like this. Without regular players it would be very hard to find games in the first place for starters, and it's always going to be a fact that in games where it's possible to find an edge there are going to be people who hunt that edge for a living. Moreover, one of the overarching comments in that thread was how poker is not a "level playing field" because people can buy HUDs. Frankly, poker is already a ridiculously uneven playing field against the regs. There is no other game in the world where a complete random can sit down and play the best in the world and have as much of a chance of winning as you do in poker. The game is absolutely stacked against the people who work for it. It's outrageous that you can spend hours every single day slaving over making improvements to your play, sit down with a bunch of people from the pub and walk out as the big loser. It's even more outrageous, and beyond ignorant imo, that those same people feel like they are entitled to win, and feel like they can complain about the playing field being uneven when they lose. If poker was fair, they would lose every single time they sat down to the "pro". But they don't and for some ridiculous reason that's not enough. If you have a problem with losing all the time, GET BETTER.

There seems to be a real feeling on that thread too that HUDs somehow make you a better player just by having one, and that they can somehow tell you what cards people have. If I gave my mum a HUD and put her at a table she still wouldn't have a clue as to what's going on. HUDs help, don't get me wrong, but you've got to know how to use them. There's one reg I play with at the moment who's got a huge 4b stat, and I regularly see people 3b his button open because their hand is in their 3b range so they don't bother thinking about it, then get 4b, then look up his 4b stat and shit themselves because they don't want to jam 100bbs with a bad hand, get snapped off and look stupid and they don't want to fold because there's a good chance they're folding the best hand. So, they call and end up being heads up out of position in a bloated pot without the betting lead against a range that they have no clue how to define with hands like KJos that don't really flop that well and have some pretty horrific reverse implied odds. Just an example of how people can use stats from HUDs to play worse.

They're also not a secret, and this is a big part of this argument. Bunch of people on there are talking about "new players" being at a disadvantage because they don't know about HUDs, and this again is complete bullshit imo. If you google "online poker tips", the first option I clicked on which is like 5th or something on the list is this page https://www.cardschat.com/10-tips-for-winning-online-poker.php (https://www.cardschat.com/10-tips-for-winning-online-poker.php) which explicitly recommends that people become familiar with HUDs. They are no secret, they are not expensive, there are extensive video tutorials on how to use and set them up, and they are readily and easily available. If you feel that not having a HUD puts you at a disadvantage, then it is a completely fair one, because you know they exist and you are choosing to not have one. Moreover this "new players" argument is a scapegoat for people who don't want to say "I don't like HUDs because people who win have them and I don't like people who win because I lose." The whole lot of those people really need to grow up and realise not only how pathetic the whole thing sounds but realise just how massively weighted the game already is in their favour.

End rant.

matt, i am going to cross post into the No HUDs thread too

thanks

Your post would make so much more sense without all the 'regs have it so bad' wah wah.

You literally cannot be serious.

Regs have had the best of it and been massively overvalued for years in poker in a way that makes it unsustainable, which most operators have realised far too late. If you're struggling with that statement: you pay the rake and get the rb but finance absolutely zero of it.

A call to arms for people who are sick of losing to GET BETTER? Really? The issue isn't that people who want to get better can't, it's that those who don't care but fancy a punt instead of their BTTS acca at the weekend want more of a level playing field. You cannot have poker as either a race to the bottom or a race to the top, it's a seesaw and it needs balancing and the regs have had the best of it for too long.

You don't have to understand why some people won't/can't use a HUD you just need to understand that poker needs those people and making the game like the krypton factor to get into doesn't help growth. You regs need more money in the funnel coming through to the bottom but absolute madness like this is yet another example of people cutting holes in the funnel and killing the game. The figures absolutely do not lie.

That post wasn't a moan, it was basically just trying to evaluate the meaning of the word "fair". Fair, in a sporting/gaming context, is that the person who works hardest wins. In most sports and other games, this more often the case than it is in poker. I mean, I couldn't get 11 guys from down the pub together to play football against Barcelona and expect to have a chance in hell of winning. However, I could get 11 poker players from down the pub to sit down and play HU against 11 of the best players in the world, and some of them would win. That's just the nature of the game, and if I didn't like that I wouldn't play, but frankly I love it :p The problem I have is this perception that people seem to have that having a HUD gives the regs an unfair advantage, when in absolutely no way is any advantage that it does give unfair.

Define level playing field here. I have no stats on a rec when he sits down to play me for the first time. It could be Pleno for all I know, but I don't. Similarly they know nothing about me. HUD or no, when we sit down, what matters is the run of the cards and our own ability. If the guy I'm playing happens to very rarely play and know very little about the game, how can that playing field ever be level? Simply because I play a fair bit and study a fair bit, I have an advantage. But I've worked for it, and that's what makes it a fair advantage.

I think the thread I posted on facebook was more recreational based in feedback by the very nature that it as on facebook. I think I would have got different feedback on here for example, where the players are more experienced and work harder on their game. I didnt comment on the thread myself, just collated the feedback.

Just on one point you make, about removing HUDs killing the cash games, I think I am right that you cannot use a HUD on IPAD or Mobile, and that is where all movement of player volume is towards, especially on PokerStars. You also cant used a HUD on other sites such as Sky Poker, and Bodog in the US is the biggest UK site, and thats HUD-less. So im not sure if you're right about everyone is using HUDS.

Another point, my personal opinion is that noone is doing anything wrong using HUDs or Scripts, they are just trying to win more money and its not against the law.

Cheers Rob

I have no idea as to what happens on the global sites, but lack of HUD's are certainly doing no damage to the cash games on Sky Poker - quite the opposite.

Mobile? It's HUGE now. On Sky Poker, at present, they can only single table on mobile, but the amount of people doing so is staggering, absolutely staggering. There's such a gulf between pros, regulars, call them what you will, & recreational players, & they think vastly different. When Mobile was first introduced next door, I thought they'd do well to get 10% of their uniques playing that way. I was wrong by a multiple.

No idea about 'Stars, but it would not be possible, even if allowed, to use a HUD on Sky Poker Mobile. Who would want to? The vast majority of them are pure recreationals, playing for relatively small money. That does not affect or interest the Pros, imo, they are after bigger fry. 
 

when will mobile multi-tabling come in on party?

at the present its one table only on there too

convinced it will be a big boost to be able to multi table on mobile

https://www.youtube.com/watch?v=uwDoY3lM9So

1hr 25mins in, Dani "ansky" Stern on software, goes on for a long while but he makes a lot of good points.

Some minor feedback from my experience playing the Grand Prix this weekend.

+ Having the tablets set up to allow online deposits
+ Having staff on hand to help
+ Having staff on hand who were able to advise it needed £71 deposited to cover the buyin

- Finding out I had to deposit again as my (dormant for 9 years) Party account is in $ and £71 = ~$105 to Party.
- Only finding out when my name didn't appear on the seating list that I was supposed to join another queue at the cash desk after registering online.

+ Just about everything else - a well organised and excellent event.

5 tournaments today between 7:30pm CET and 10pm all between 109 and 350. Pokerfest is very underwhelming for me as an MTT player. It needs some work and some prestige, maybe it works better with the other customers and Stars series have spoiled me.

The new tournament promotion looks really good. Unfortunately Party's software is just so far behind other sites it will limit the effectiveness of stuff like this.

The main lobby you can't even maximise to a reasonable size to be able to read what the tournaments are. The filters are shockingly bad.

On the tables the stack sizes are barely readable, even simple things like the custom bet buttons are unusable (No option to do anything inbetween 2x, 3x, 4x pre etc).

Is there new software in development? Because there needs to be a complete redesign imo. Just rip off PokerStars/Winamax as much as you legally can and you would have a decent shot at getting the site to grow.

I was quite surprised when I tried the Party Mobile app because it's actually superior to the desktop version, which clearly shouldn't be the case when you can do a lot more on a desktop computer.

Would DTD consider trying to do something to reduce the impact of tablet/mobile device use at the table?

Personally, I've never understood why someone would make the effort to travel to a live poker venue, only to whack their headphones in and watch a film while they play. Apart from the obvious disadvantage you put yourself at in terms of missed information about your opponents, you are also missing out on a large part of the live playing experience, ie the human interaction.

That said, if it's not affecting the game, please your antisocial self, but it frequently DOES affect the flow of the game. Last night I was playing at DTD and several of the dealers were having to repeatedly prompt the same players for heir blinds and antes, repeat clear betting information opponents had made and prompt for action. One lad ignored three attempts by the dealer to put his BB in, then asked for the free wifi code. I snapped at him "he's not telling you till you put your bloody blind and ante in" which he did, but then went straight back into his shell and had to be prompted for his SB next hand.

I would like a dealer who has to repeatedly prompt a player for action due to the distraction of a screen to call for the Floor who would ask the player to turn it off and concentrate on the game.

You could just turn the wifi off :)

DTD encourage players to play on DTD online (satellites, online day ones etc) when playing live at the club. think you may struggle!

Just realised I posted in the wrong thread for this really

Am I looking through the live club feedback thread?

Can anyone explain what party grand prix is all about?

Had a quick Google on it and can't make sense of it. It's a live series at various football stadiums?
There also seems to be some online element to it also which I can't figure out?

Also what's the buy in as can't see it?

I may fancy a live punt at some point especially Manchester as love that city.

Cheers in advance

Will answer properly tomorrow when online. For now check www.gppt.poker and the grand prix thread on this board.

buffyslayer were all your questions answered on wwww.gppt.poker or can i help further?

Hi the holding tanks do what they say, they "hold" entries. there is one for each day one live or online. this is the way you enter the tournament

i don't know what you entereed but if you give me your pp username i will try and find out and we can go from there

there is a holding tank for the online day one at 235 tonight

doesn't sound like we are

the day one holding tanks are under live events>dusktilldawn>grand prix

you will see in the lobby they are all listed, with lots of players registered

i'm not confused at all, though i accept the complications of the process for players

124 players? it sounds like you entered last night's 235 day one via the online tank by mistake but if you give me your partypoker username i can find out for sure, accepting that the team are on their way to manchester so it might take a while.

there may then be a way to help you. if there is i would be happy to do so.

Tried to play the special party 109s the other day.

I have 100mb up and down, and am playing on stars and 888 at the same time.

Party doesn't give me bet slider options. even after 2 restarts of the software.

I record this fault, report it to support, and get told obv its my fault because my internet must have dropped out and to lol off.

I am not the only person reporting this problem. I know of others who have this semi regularly....


This is all on the new software they waited a couple of years for. how are they still in business?  is there anything that can be done that doesn't go through their low level inept copy/paste support?

possibly

if you PM me, without the unhelpful language, your problem, what you do to solve it and how often it occurs i can take it directly to pp without having to go to support

i follow a lot of the customer feedback on social media and have'nt heard it, nor experienced it myself

no promises on a solution, but will try

I used to withdraw to paypal which was amazing and used to be processed and in my account in an hour.

Now it takes days and days, why is this?

i'll try to find out why this is. I find this too, on payments i get from paypal (not from partypoker and non-gaming)

dakky

answer came as follows from my lady at party

"there's been a change some time ago in the processing time from 2-6 hours to 24 hours, plus the approval period was increased from 24- 48 hours to "up to 3 business days" - thus on overall a player can wait more if a check needs to be performed before a withdrawal is sent and then once processed it takes a day opposed to a couple of hours as before"

Thanks Tighty.

Pretty annoying. Stars sends to online wallets near instant. It is a joke in general how online poker sites take so long to withdraw. On 888 sport to debit card it's like 1-2 days, through the poker site it's 5-7 days!

Satellite question

I have won some $22 tickets from the afternoon 15 seat guaranteed satellites.  In the past I could use these for all sorts of tournies however I find that now I cannot use them for power series events (it seems that you must direct buy in to all these except for $109 and $530 events) or DTD live event satellites.  Have the satellite trees changed?  If so it is really confusing the number of changes that PP make to satellites without clearly explaining what they are doing - it may be on their website but who looks at that.

Cheers

Richard

that was a change made about six weeks ago i think

are you on fb? partypoker community forum is a really good way to ask the team why they do what they do and give feedback too, there was quite a bit of discussion about this at the time

I am on fb but hardly ever look at it.  Usually only when prompted by something posted on Blonde.......

well, there is always one resisting the tide of fb! most welcome.

i am trying to get some info for you on what tickets allow you to play wat, get some clarification for you

Party have just informed me that as I've not played on there for six months an "administration fee" will be taken from my small balance in 14 day's time.

This is allegedly to help them "cover the cost of administration for dormant accounts".

Personally I would call it something else.

This was not an April Fool just in case anyone was wondering.

Party have now stolen my $8.50 balance which was too little for me to withdraw.

It must be really hard work administering these accounts. Time to close it I think....

Can someone PLEASE sort out the live help? It's so embarrassingly god awful, especially now that they're partnered with DTD who I would like to think would appreciate the need for good customer service. Literally couldn't be any worse than it is, it's completely disgraceful.

feel free to bother me on stuff if its not too time sensitive. i can make enquiries for you away from the front line support if it helps you play more, play quickly etc

Is there any chance of playing more than 1 table on mobile device?
I am without laptop at the mo and would play much more if I could play 3-4 tables at a time on mobile/tablet

That's in development to be rolled out asap. Agree it would make a big difference to a lot of people

Pretty annoying email that was sent to everyone

"This is just a quick note to let you know that your tournament tickets will now expire after they have remained unused in your account for a certain period of time.

To check the expiry dates of your tickets please log-in to the poker software and visit the “Tournament Tickets” section within the “Rewards” area."

Couple of things. This was sent to everyone, even people without tickets - why? To make people log in? Not sure.

Second, why should tournament tickets expire? just vanilla tickets, like $22s or $109s - there is no reason for them to expire, why can't someone hold on to them for a while?

Just going to cause a bunch of people to get annoyed and lose a lot of the goodwill gained with new schedule, recent promos etc. Don't get it.

thanks i have passed that ^^ on

I could really do without the sales calls to my mobile. Most people who play poker online are (reasonably) intelligent, aware people and do not need constant reminders of grand prixes etc. The social media onslaught is more than enough and I can always find out when and where tournaments are taking place.

I stopped playing on Party earlier this year due to the simply horrendous customer service that has been mentioned earlier in the thread. After I received ANOTHER sales call this morning ( before anyone says why answer them, its from the same area code as an elderly relative ) after I specifically asked to not be contacted again I'll be clicking any other poker icon on my desktop before I click the Party Poker one.

https://gyazo.com/31582db0d831ee653049e627bb16fb2b

109 in the lobby = £82.7
109$ deposited in GBP= £80.63

Should I change my wallet into $?

Party give me £815.97 for 1000 euros and Stars give me £836.32? Seems like a big difference for no deposit fees.

Will someone clarify this situation as it was spoken about a lot originally (forex rates) and the differences seem pretty huge here. The numbers that show in the lobby are different to what you get from a deposit again, i think it benefits the £ this time but im not really sure why a company would use multiple exchange rates. Can I get some clarification on this please?

Personally I would change my wallet to US$ on Party and then get an ewallet (neteller, skrill) in US dollars.

I'm always to trade money between party/bank/stars when I have excess as do many British regs - they really do screw you over with the exchange rates, like most online poker sites...

Well I would have but I was told there was no need to change my wallet to USD and with a GBP account it seemed like I should use my only way of depositing £. I have a skrill usd/euro and trade too, I would have done so here too, but I was reassured that it was fine. Going to be really tilting to find out I've lost money when my first post on this thread was about the currency exchange problems.

Atm in the lobby 109$ = 83.94£ but a Skrill deposit of 109$ would out £81.84 into my wallet. Not the most reassuring thing ever when you've played over 100k in buyins on Party in the last 18 months.

I'd just like to add I'm not blaming Rob or blonde for this. I'm sure he was told by Party that is was fine.

Hi Adam

I have contacted the head of customer service at pp this morning, sent her this thread and asked her to look at your posts

she has replied and i am sending it to you via PM now

I'm more than aware there are two exchange rates, I have highlighted that in my post. I'm well aware Party don't use the XE rates, I am using XE to highlight just how far off the actual market value Party are willing to treat deposits. Party Poker has a magnificent currency converter on their website. This is supposedly the one for the "Party Cashier" but it isn't actually the number that shows up when you go to the cashier as highlighted in the image below, it actually is the table rate.  I'm not sure why Party as a company would choose to have multiple exchange rates for the same currencies unless it benefited them? Are you aware she claims the cashier rate is sometimes better than XE? If I check every day for the next month, do you think I will ever be able to receive a better than XE rate?

I would have followed her advice and moved my account to dollars straight away, it is actually easier for me to move $ around the £ because of how fast Skrill is in comparison to the traditional banking services. I didn't, because it would have been very useful for me to have a way to receive £ as I can't from Pokerstars.

https://www.partypoker.com/en_US/WC/index.html?fromCurrency=USD&toCurrency=GBP&inputAmt=2000&locale=en_GB&type=tournament&LANG_ID=en_US&productID=POKER&brandID=PARTYPOKER#currencyConverter

https://gyazo.com/49c6df215f6d65dbbf99ac1a2cd046e8

August 15th $530 in client is worth £410.1
$530 deposit is worth £400.13 without any of those pesky deposit fees.

I'm starting to feel like I won't actually be losing out on this as long as I never deposit or withdraw in another currency, however its really sketchy imo and just knowing Party are converting my wallet whenever I play is going to be enough to make me turn my wallet into $.

Furthermore, players shouldn't have to inspect the rate and decide what their wallet should be in. If you claim no deposit fees then you should give a fair market rate to all transactions. Making up your own two exchange rates and always using the worst one for new money entering the system is deceitful.  I'm not surprised it has caused complaints. Can you imagine depositing  $530 from your skrill and then not being allowed to buy in the tournament because it isn't enough?



Not sure what happened but my post seemed to have been posted then modified somehow. I'd prefer if the previous could be deleted or swapped with this one.

Checked twice last week and both times it was below market rate. Got my euros sat ready for the day it's above though.

On a brighter note, are Party going to introduce any more 4 card tournaments? There is only 2 events on stars between 109 and 320, being the 320 on wednesday and the 109 omania on Saturdays. It's hard to find the right level to attract the punters but perhaps a 109 6max on the weekends would be a start. If you consider o8 too I will do my best to promote elsewhere.

Nightly 109 6m plo 10k guarantee would be a dream but perhaps that is too much of an ask. Stars haven't/won't try

I really like the idea of a flighted tournament with day 1s friday/sat night and Sunday afternoon. Could even run 2 on Sundays. 215 buyin is lacking on stars and I'd love for you guys to prove the failed weekender concept stars habe tried twice actually works. Love the mtt schedule at the moment though I must say.

Still below market rate every time I check.

When I convert my wallet, which rate will I get? I'm pretty low on Party funds but I don't really want to lose 2% here still.


I saw the plos struggled during Powerfest. Real shame.

Why do Party's online tournaments use a live tournament structure?

The live structure is limited to using certain chip denominations due to colouring up etc, whereas online they can be anything you want. The huge ante jumps, such as the jump from 10% ante to 16.6% ante (eg. 500/1000 (100) to 600/1200 (200)), are completely avoidable.

Played a GP last night on the PP app, still could find no way of seeing how many seats were available. It said how much the overall prize pool was but no mention of number of seats, this is the second time this has happened in a qualifier to DTD type event.

Am I being useless or is it a fault of the app?

quite possibly useless.

maybe not

were you playing an online day one? or a satellite into a day one?

my answer depends on which!

It was online day one, in the prizes section of the tabs I couldn't find anything other than total prize pool. The only thing I've thought since was if I was out before the end of the reg period it may not display how many seats until it was closed.

in an online day 1 you play 16 levels then take your chips through. or not if you get knocked out. nothing to show in the prizes tab

in a satellite eg 10 x $109 day 1 seats GTD the prizes tab will show the seats GTD plus any cash payouts as normal like on a desktop client

Ahh ok makes sense now, thanks for checking  :)up

2 factor authentication or RSA tokens would be really great. Even some sort of pin system ala Stars would be a fine alternative.

Have sent multiple emails to party support this week about a few expiring tourney tickets ($675) and how they can be used. Sent 2 different support staff details about the tickets, they expired today and still not had a response. Ridiculous.

send me it, including your partypoker username. i will get it to the right person

Do party poker cold call everyone or is it just me?  I have asked them 4 times when they cold call me i know where they are if i need to play poker online and asked them respectfully to not cold call me again but they just never seem to listen and take me off their cold call list.  I understand i don't play online anymore but is this really your policy rob to relentlessly cold call punters?  4 times? 

will pass this on tomorrow. see if we can get you taken off a list

No other online gambling company have ever cold called me in 14 years of having dealings with them.  Party have done it 4 times in a year.  I appreciate i might be more 'rec' on party than most other sports betting sites that have blocked me but even so i think teh policy in general is wrong whether i want to play or not.  You really shouldn't be phoning customers with no warning at 7pm on a week day night.   The vast majority of customers they ring will probably be with their family/kids (who don't know they are even gambling).  Obviously i am a pro gambler and don't have these issues but it still annoys me.  If i was a casual customer this could potentially cause me to get divorced.  I would like to know why Party think this is a suitable marketing policy in general?  I think it is very anti social and wrong.  

It isn't about me being annoyed.  It just shouldn't be happening full stop even once never mind 4 times in a year.  If i went to a brothel or a drug dealer i wouldn't expect them to cold call me 4 times a year if they had my phone number to see if i wanted to spend with them more they would know i knew where they are if i was interested in their services. 

agree with Arboy, really annoying getting these calls. I have asked not to be called before and keep getting them.

Received this email. I think this is basically theft from player accounts. What possible reason would there be to remove tickets from player accounts after 7 days? How can this be justified?

Its not like I can use the ticket for anything else. It is a bit like a company gift voucher. The money is in the party system, I can't withdraw it and Party will get the rake from the tourney I play anyway.

If a part time player wins a ticket in the evening, when the satellites are the biggest, then they might not want to late reg something or play super late. Some people can only play one day a week which is their day off and is often the same day (eg I know a lot of people who play Sundays when the can), now they are under pressure to play because if something comes up they lose their money with which they worked hard to win... People also have families and sometimes can't plan ahead when they can play.

Why would party shoot itself in the foot like this, they are going to make so many people so angry with them. GL to the support staff who are going to deal with angry people who have the tickets removed every single day.

"Hi,

We wanted to let you know about some changes we are making to tournament tickets.

Tickets which are won in a tournament and have a value of $109 or less will expire within 7 days. This applies to all tickets won on or after March 1st.

This will not affect any tickets you have already won or tickets won before March 1st.


See you at the tables,
Your partypoker team

^ thanks for the feedback,i have passed it on

I didn't really see the point in the email seeing as party have always done this. I have lost several tickets that I haven't had time to play in such a short period of time, usually because of work.
For a site that aims to attract recs, it is a ridiculous policy. If you are losing so much on all the sat ticket promos, find something a bit more constructive then swiping tickets back

Could we have more $530 ticket sats created in the lobby.  All the other sats run every hour but for the $530 there are only a couple a day.  

There is a core group of regs who do the late night shift and I'm fairly certain that a $109 with 2 tickets GTD/$55 with 1 GTD would be welcome as there isn't much to play once you go past 11pm

I also reckon that a $215PKO event would be a good addition to the schedule.  Right now there are tonnes of $215 ticket sats in the lobby, but the only $215 tournie is the Title Fight X 2 on a Sunday.  I get the idea that they are there to feed into the big Sunday comp and help with the GTE, but I think it would be nice to have 1 more weekly big tournie.

A big $215PKO either on a Tuesday or Thursday would be fun and I think it would encourage a few more to play the sats as they would have more of a choice than the big Sunday tournie.

I passed this on to Rob, who is taking it to party

thanks

The nightly 215 PKO is a nice addition.  Thanks for passing it on.

party have changed most tables now to 8 handed, which is nice and I am pleased about.  A couple of teething problems tho.

When tournies are down to 9 and there is a 4/5 they don't seem to be going to H4H play.  The 9 handed tables def went H4H at 10.

Could we have a default seat position added to the preferences as a minor annoyance to have to change it multiple times a session.

These are just tiny issues so no need to go to Rob, sure you have a contact at party tighty.  Thanks

yes Ryan,will pass them onto pp

The default seat positions already exist.

Not for 8 handed. At least not the other day. Maybe there's been an update !

Can we please stop auto-regging after winning a ticket. It's most fecking annoying, especially when it's too late to unreg and you want to go to bed. I don't mind the shorter validity on these tickets but forcing me to play a tourney is taking the piss. You do so many good things and I know I'm not the first too complain, so why does this problem not get fixed.?
yours thinking this long standing problem is unlikely to go away soon,
Mohican

The all-new partypoker loyalty scheme launches on Monday 22 May and not only is it much more straightforward, it also gives you up to 40 percent cash back into your account every week.

https://www.partypoker.com/blog/rakeback-returns.html

(https://www.partypoker.com/blog/wp-content/uploads/sites/2/2017/05/partypoker-cashback-blog1.jpg)

The noting system needs changing asap big colour rings
Like stars needed

Any possibility of sats in the DTD 200 tree starting after 9pm nightly, even with less gtd seats?

Never see any start after 8pm. Purely selfish reason, I finish work 8pm  :)

About to be changes to the system of feeders and sats. I know in the past some low gtd seat Sat's have been in for 11pm but I will need to check if they are to be schedules again

2 factor or another security feature please. Stars pin would work too.

I won a satellite to the $1050 main event last week. It registered me to a satellite for the next day, to win a seat to a $25k event instead of the main event, which it was supposed to register me to. I did not fancy playing that so I unregistered, went to tickets, clicked the $1050 ticket and clicked to enter the main event. Only after confirming did I realise it used cash instead of my ticket.

Surely Party should give me T$ for this unused ticket right? I fired off a quick email to support explaining the situation and was told to wait till pokerfest had finished. It isn't as if I have entered a sat to a tournament I wouldn't play or I have taken tickets out of the economy by grinding the sats. I entered, won and then entered the target tournament after winning...

Party support have told me after a follow up email that I made an error and the ticket is gone from my account now and I will be given $0 compensation.

To kick me while I'm down they said I am a "valued customer". They don't seem to realise they have stolen $1050 from me.

Am I being ridiculous here?

EDIT: I didn't even get offered rakeback on the $1050 they've basically raked from me without me playing a hand

It is Party who has made an 'error' if their software is so poor an ambiguous that it could even leave open the chance for a player to make a 1k misclick.

I don't know of any circumstance where I would want to use money to buy into a tournament when I have a ticket for it, especially as tickets have such a short expiry. Yet we are offered these two very small boxes with small font to choose from every time. This is in contrast to the 'would you like to re-enter?' bright orange box that appears massively over the middle of the table the second you bust which you could easily click on again even if you didn't want to re-enter.

The fault was with party in the first place for regging you into the wrong target tournament. The second 'error' they made was allowing the possibility of your 1k ticket to fall through the cracks of their inadequate system (when you were trying to recitify their mistake) and into the unused ticket mountain that I'm sure develops every week due to the inefficiencies and lack of clarity in their satellite trees.

It is quite different to play a satty for the 10k main and the 25k high roller. Their software made the mistake and you have profited nothing from it. There is no other logical thing for them to do but give you $1050 or at least the same amount in tournament dollars to take things back to even. Otherwise they have raked an extra $1050 out of that particular satellite because of poor quality software

could i have your username please? Also dates and id numbers for the satellites/tournaments played/intended to play. I will then ask for this to be looked at

ThanksTighty, I've been contacted by a party rep on twoplustwo and will try to sort it out with them. I'll let you guys know how it goes.

Ok after some investigation earlier in can definitely sort this if needed

All sorted! They gave me $1050 back in the end.

I think it's great the direction partypoker are going in terms of generous promotions, giveaways and increasingly more tournaments on offer (as well as more runners). Despite this, I still prefer to play on a poker site that hates it's customers, spits in their face and laughs. It's basically Stockholm syndrome!

I cannot believe that the software has changed so slowly and for the worse since I started playing on there in 2004. There have been the occasional improvements but it's just polishing a turd at this point. Quite obviously a complete revamp of the lobby and design of the tables and what not is bloody expensive but this is a very large business.

I would start by creating proper filters for tournament lobbies. It's an absolute monstrosity of a clusterfuck at the moment. It's kind of somewhere between clunky and modern. Either go super classic or super modern. I would go as far as saying the attatched image from partypoker lobby in 2004 is better.

(http://www.top15poker.com/news1/images/WW1307481018W4dee93ba19874DIHAC-partypoker-site.jpg)

My second point I would like to make and I am not confident that others are in the same boat as me here, but the huge starting stacks at the start of tournaments has become overly gimmicky and off putting. I used to love playing tournaments and seeing 62525 chips in front of me and know that I am either in the money or very deep in the tournament. Not only have you increased starting stacks in tournaments which I think is bad for moral, you've made them dis-proportionally large across multiple buyins. Uppercut has 30k (which is the lowest starting stack you seem to have now), some sunday majors have 50k, some have 100k. These $20 phase feeders start with 50k with the 200 starting with 500k. I am pretty sure I've played in tournaments with 1m starting stacks too. For the playing experience this is bad. Stars have it right here with 5k starting in their "reds" and 3k in some of their bowl comps. Some majors like the warmup, milly etc have 10k. 25k and 50k starting stacks seem to be restricted for 1ks in the week and then twice a year when scoop/wcoop comes along. Feels very prestigious this way. There is a monster stack series on party this month so I just decided to check the starting stacks. I click on 3 tournaments and I get 30k/variable, 60k and 80k starting stacks. I think my point is clear.

Today I was playing the Monster 56 $10k PLO 6-Max Ante Up comp when the table closed. Eventually found out via Live Chat that it had been cancelled and refunds will take up to 48 hours.

Shit happens but if a tournament is cancelled then leaving it in the lobby and saying that has got to be a better idea than just wiping it completely Pravda-style, at the very least it'll reduce the workload on support whose first question is 'tournament ID?'. "I don't know! It is an ex-tournament..."

And 48 hours is a bit rubbish.

FYI
fyi (though I will pass on the point about refund times/lobby

"Unfortunately, we have had to cancel the Mid and micro event 54s, the PLO 6-Max Ante Up.
   
 Technical issues meant that the antes were not taken into account when calculating the pre flop bet size, meaning that the initial preflop raises were far too low.  This might of run ok initially, but since blinds are remaining the same
 Throughout and only the antes are increasing it would have been horrific to play a little bit further in, so we have
  made the decision to cancel and refund."

Thanks Tighty.