blonde poker forum

Anyone else frozen out?

Has it crashed for any one else or just me ?

yes  :(

Yeah after the last hand before break... Hope they sort it soon.

Me too!

wont let me log back in?

In a few comps and it's froze including ukpc day 1 :(

Great.....

 :(

yes, got disconnect and cant even login now:(

Posting this as it's happening as I can't do much else. I'm in a seat position in the first GP sat on Party (first game I've played) and the software has frozen me out. Can't log back in having tried two different machines. Not the greatest experience.

So what do we do now?

Same was in both gp sats

I hope they reset the clock Ect...

Contact support and wait  I guess

4 betting queens at the time....obviously so shocked it blew up

Tilting....

Thrown out at 9.54 and cannot login.

iphone technical error.

can we fix this please?

I guess the servers just crashed?

Not really as I was about to 5b small with KK ;)

Seems that way.

Who had day 1 of the mini in the sweep?

Had after 1st break :(

Unable to contact support just responds with

We are experiencing technical problems. Please try later. :(

FYP

Same here carnt log in

(http://)

What's gonna happen then? Anyone know party refund policy/what happens to the day 1?

Lol

So I'm guessing my late reg plan for the UKPC Mini and sats is not going to happen then ?

Shame still not being refunded for last weeks  games when same thing happened whilst playing 3 tounis 2 of whitch was very deep in

Hope they can sort these issues out quick

Play money FTW

(http://scontent-lhr.xx.fbcdn.net/hphotos-xpf1/t31.0-8/10981055_10153130425375681_9202879815145495453_o.jpg)

Bet Peter Griffin doesn't want it to restart....


(http://i1080.photobucket.com/albums/j327/esokral/Mobile%20Uploads/image_2.jpg)

Look at small print on cancelled touniments .same thing happened last weekend I still waiting for refunds .even when you do manage to get throu to live suport they don't know when or how or even if you will get refunded.

I know rob and team are trying to get problems sorted ,

http://youtu.be/2WNrx2jq184

can we safely say now that the tourny wont start and we can go to sleep??

no idea, someone should probally call the club, maybe we all made day 2 with 10 bigs

From Glenn on Facebook

Glenn Townsend: partypoker are starting to cancel in play tournaments and will refund players as per their disconnection policy. I am seeking clarification on what will happen to the Online Day 1 where there is no physical prize.
7 mins · Like

it would be great if someone could say for sure that all tournaments are cancelled so I can stop trying to log in!

^^^^^^^^this

Found this...

am logged back in. Everything seems paused.

We have broke. Back in!

Was just texting with Chinese Frankie and he reckons Simon has said that everyone will get a refund bar the players who have already bust (which I assume goes into the prizepool) even the guy with 100 chips.

No compensation then....

I'm pretty sure DTD will see this as much of an inconvenience as we do when they have lost one leg of a meaty gtee and it cannot be realistically resheduled as it would impact on the live legs so they have lost £10k plus from the pool already.

Not sure what compensation anyone would want/expect or what could ever be given.

One of my comps, the 50 freezeout has just restarted, the other two haven't.

Agreed, but I think the compensation should come out of party pokers pot not DTD

Agree!! Also affects the confidence of the poker community. I've be playing on their site the last few days and no problems until tonight.

But a terrible shame for those who had started to build their stacks, it's a pity that they can't pause it and restart it tomorrow night.

Has it been confirmed to have been cancelled?

cancellation started 45 mins ago. News to follow tomorrow I expect on the online day one

This just popped up

Both of my UKPC games (Mini Day 1 and ME Sat) both started again.

Should we be playing these??  I don't want to bust now and not get a refund (if applicable)

B

Trying to find out. People seem to be playing so this is probably making the resolution trickier.  !

This ^^

Just received a message from glenn. Play on please.

That sounds fair

This is a nightmare.

I hadn't prepared to play until like 2am when I have to get up at 6am for work!! *sad face*

^^ This is, of course, wishful thinking on my part.  Will be playing for like another 5 mins tops :-) ^^

Really?

So we lost chips whilst others hoovered them up as others got back in earlier and now with some sat out and others switched off plus having been told its cancelled we are told to play on?

3 sat out on my table.

I'm playing them but seems like a pretty unfair decision given the amount of time it took to get them back up

That was the message I was given. Pp restarted the sateliites and dtd will have to deal with the complaints from those not around after the resumption etc.

So I'm sat here trying to play Online day 1 while cooking dinner (Yes, I know it's quarter past midnight) because I was expecting the tournament to be cancelled and I got bored of waiting around after an hour and a half.

Absolutely pathetic decision.

Not shooting the messenger at all guys, but this is really hard.

The tournament isn't playing properly, people are either timed out or disconnected and people aren't playing properly.  Chips flying in all over the place and people are just saying it "doesn't matter" as it's either going to get cancelled any moment or we're all going to get refunded.

I'm gonna send Sean Dyche down to PP  ;yellowcard;

B

Actually, it seems to have settled down a bit now.

And I bust.

I am going to bed.

Sleep well comrades.  Tomorrow is another day...

 ;sleep;

lol, wait over an hour, told its cancelled, see its back but ive lost loads of chips.  Get stacked 1st hand I play int he sat and I have auto double rebuy on.  Play for an hour just to get completely rofled in both the mini and the sat.  Havent been this tilted in a while.  fkn site

It seems like all of the tournaments where late reg was still open restarted and all of the ones with reg closed, have been paused and I suppose will be cancelled?

+1. How can they restart the tournies after hour and half??? This us totally unfair...

long live ipoker!

fyp

I received an email from PP this morning about cancelled satellites last night. Basically they have split 50% of prize pool equally among remaining players and then split the other 50% based on chip counts, with reg fee returned also.  Sounds to me like it's the best solution possible, a lot better than just getting entry fees returned.

^^ Has anyone else got this ^^

I've not had anything but I'm not sure what's happening as our tables loaded at the last minute and we were told to play on (albeit in a bery confusing manner).

Just not sure what pool of players are affected and which aren't?

Sure I'm probably jumping the gun here tho and there'll be an announcement soon.

Had a quick chat with Glenn this morning and obviously DTD Management are working through with party for a fair resolution for each player

i think (i wasn't in the loop, and can't speak for dtd) from following things last night that a message that the sats were to be cancelled was followed 45 mins later by some then re-opening (those with late reg still open), some didn't

not ideal, and now everything needs to be worked through



 

Cheers Tighty. What a nightmare for them. I don't envy the headache they'll have today.

I was jumping the gun and there will absolutely be a statement at some point I'm sure!

I'm totes playing both the UKPC ME Sat and the UKPC Mini Day 1 tonight. Bring on the madness!! :-p

Yes, I had an email from PP about the refund credited based on what you had said above ( This is for the 9PM GP sat)

Mine were only the 2 Grand Prix sats, wasn't playing ukpc main sat or mini.

No email for me either, having said that about from the inconvenience of the delay, I was fortunate enough to play on as normal.

Did the day pkay out then of are people getting refunds? Seem to be hearing conflicting messages

this is only my understanding, not an "official" line. I am waiting to hear further like everyone else

some resumed, and played out (the UKPC Main sat "closed" on the bubble too with 6 left 5 seats)

some did not resume (GP sat) and was refunded/paid out in accordance with PP rules

hence depending on what you played last night you will have an email or not

Any updates on the outcome of yesterdays technical problems. Was hopeful of a 2nd chance at the £165online tonight but no word from customer support and nothing posted on dtd. Very frustrating as was very pleased when I heard about the switch away from ipoker. Bad start but hopefully things can be rectified.

I gather there should be some news before tonight's events online

as and when i hear or see it, will post it up here

Posted just now

Disconnection Solutions

"UKPC Main Event Final - This was refunded as per partypoker's disconnection policy. We are contacting the six players who remained when the tournament was closed to arrange that they all receive a Main Event seat in exchange for the refunded SAT prizepool. This means we are giving away one extra Main Event seat, as the tournament should have paid out five seats.  Furthermore anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).
 
UKPC Mini Online Day 1 - All players that rode out the 14 levels will progress to Day 2 with the stack they finished level 14 on. These players will be contacted within 24 hours. Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).

 
UKPC Mini Satellite - Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($)

The Grand Prix SATS were refunded as per partypoker disconnection policy and therefore no further action needs to be taken regarding this."


tonight's go ahead as normal

Well there official response to me is that the tournament restarted after 90 mins at the same blind levels so because you rejoined and played there will be no refund.

they told me they had no issue on there end! Rofl

Same here - I am being told I went all in so no refunds.  I am advising of the statement above from Tighty and they are asking who informed me of this!

Watch this space...

So are they saying that people who contact customer service will get a refund and those that don't wont?

No they are much fairer than that...even if you do contact them you don't get a refund lol

no refund for me either! Party poker are a joke! They said as far as they were concerned the comp carried on as normal after the crash

I do seem to have someone that is taking it seriously at the moment so bear with me and I will let you all know the outcome.  Fingers crossed!

Be interesting to see if they can just refund the £165 and start again. I personally will never play anything on partypoker over a 1p initial buy in if they don't. Really hope this gets sorted in a positive fashion.

Ok well the outcome is that they have said

"Please be informed that I am going to escalate this matter further to our respective team for further review.  As soon as more information is available we will get back to you".

So there is some hope...not much but some.

Hopefully, someone much more important than me can get on to them.

I think I agree with this sadly..... Whenever I try and talk to the live response team the just boot me off.

I wont be playing the again!!! Almost told the guy on chat to close my account down but resisted as that would totally end my hope of a refunded!! Slim as it may be!

The UKPC Mini Online Day 1 had 100 runners.

I think 12 went out before the DC, and 12 got through to day 2....so 76 players to sort out.

 It seems if you didnt play after the DC  and were blinded out, you are going to get tournament dollars of $165.....maybe about a third ish.? (25?)

So you have about 50 players left...

As they are refunding tournament dollars...they will be used again on another day1

Sure some of the 50 players would have paid cash to re enter.....but the goodwill factor?

Think they should just refund regardless of whether it was played out or not. Service disruption for this long just isn't fair

50x 165 harldy breaks the bank.

I cant believe they even restarted it after a 90min delay!

^^ This

I logged back in after longer than some to find one person had hoovered up everyones chips as he was the only one on the table for at least a few minutes and as my screen shot from the disco showed he chipped up by 40-50k in a short time.

I am a bit disappointed that no one from DTD has been able to comment yet itt especially as Frankie texted me to say Simon had told him on the phone that all players who had not bust out before the disco would get a refund as I posted itt or another thread for PP

I am sure if anyone is going to sort this in a positive fair manner D.T.D will.

dtd always sort this kinda stuff out boys.  relax. 

Just heard that anyone who played after the restart will not get a refund

I am feeling confident about this as DTD will sort it.

The problem seems to be that the advisors on the front line have not been told anything.

I am on live chat now and the guy is telling me that there was "no problem with the UKPC Day 1 Mini last night and it played out fine".  *bangs head against wall*.

Be patient folks.  The DTD statement is out there and they have sorted it.  We just need to wait for the message to get to the front line and I am sure it will be resolved.

I was kind of hoping it would be resolved before the 9pm start tonight, but not to be....

B

Glenn (DTD) on facebook a few mins ago:

I will now spend the evening relaying your feedback to DTD and partypoker management. This may take some time guys but I am working on it...

Hi guys,

Refunds will be honoured as described I am communicating with partypoker customer service team now. Please bare with me.

Glenn

So if you played after the disconnect will you get a refund or not?? So many mixed messages flying around

Try again for refunds with partypoker support in 1 hour please.

Glenn


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Even if we had played after the outage??

Yes.  The original post (as below) is correct, all players who played in those 3 affected tournaments can get refunds.  Give them an hour or so, then contact them.  By all means post any further issues, if you don't get any joy, by all means email me and I will send straight to CS on your behalf.  gary@dusktilldawnpoker.com

Thanks for your patience.

Gaz

Disconnection Solutions

"UKPC Main Event Final - This was refunded as per partypoker's disconnection policy. We are contacting the six players who remained when the tournament was closed to arrange that they all receive a Main Event seat in exchange for the refunded SAT prizepool. This means we are giving away one extra Main Event seat, as the tournament should have paid out five seats.  Furthermore anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).
 
UKPC Mini Online Day 1 - All players that rode out the 14 levels will progress to Day 2 with the stack they finished level 14 on. These players will be contacted within 24 hours. Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).

 UKPC Mini Satellite - Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($)

The Grand Prix SATS were refunded as per partypoker disconnection policy and therefore no further action needs to be taken regarding this."

Ok thank you :)

I only ask as i was online with there chat earlier and was told as i had played after the outage i dont get a refund

But aslong as they now know then should all be sorted later

Cheers

No worries.  We've agreed a different resolution to what normally happens.

Just a quick observation:

DTD deserve as many plaudits as Party do criticism.

People have worked really hard over the last 24 hours to get us to this spot.  It is appreciated.

B

Ok cool

Sent you an email of my chat with them earlier incase it doesnt goto plan when i speak to them later!

congrats DTD and everyone who has worked to get this resolved in the interest of the players.

You will have almost all of my future business!

change of attitude from Party poker now. They informed me that, the relevant department is dealing with the case and will email me once a decision has been made.

Agreed

Agree what has already been said that DTD does always try to put the poker player first. I was really disappointed last night but I was also very hopeful that DTD would sort out this debacle. I doubt anyone could say that after the break they were still focused especially with the dynamics of the table being so affected.

Thanks again

hi gary

they closed my account, refuse to reply to emails, don't ever respond and i have money there. I've sent maybe 12 emails and they just don't reply to me.

i have 0 intention of ever playing on their site again, but i would like my money (even if i have to pay a cash out fee!) whats the best course of action.

I am going to look into this myself, as you have posted it on every thread I've read! This was before DTD but I will try my best anyway for you. I assume you will be under Patrick Leonard and were playing through pokerstategy - leave this with me for 24 hours mate. And I need well know players like you to show me some faith going forward, judge partypoker and DTD from now, that's what I asked for in my blog.

Cheers Rob

Guys,

Sorry.

Going forward the software will go down, we are going to get these nights, even apple and facebook have glitches, that's always gonna happen online, especially when new releases come out.

But hopefully this will not not happen as much on partypoker as it did on ipoker over last 6 months (which kind of wasn't anyone's fault, Genting moved to their own single wallet, and we were with Genting, but things didn't sync IT wise as well as Genting and ipoker had hoped, so DTD got dragged along into these problems aswell).

When the software does goes down, and everyone is posting everywhere "what are xxxx DTD gonna do about this", we can't come on and answer straight away, we don't know how long the software is going to be down for, could be 5 mins, could be permanent.

I railed all the sats last night, Simon wanted to post, but I told all my staff to wait till tomorrow, when the dust settles, before dealing with the players that got locked out. You do need to give us 24 hrs to respond, and we will always always be fair rather than knee jerk.

Of course, some players wont be happy unless we get a Lamborghini delivered to their house in the morning, but generally, I reckon we score pretty highly on the fairness side. I remember putting on a £20,000 freeroll one time, cause things were that bad on Boss.

Touch wood, last night was the just "DTD run bad online curse" , and party will be stable for rest of Online Day 1's.

Cheers Rob

Haha ok great and I'll come to dtd and support next week <3

Any update on this Glenn? I tried to contact support this morning and was advised a decision had not yet been made.

Hi,

They are collating lists of you that have been in touch as I type this and have the list of all those affected. Will definitely see some definitive movement this afternoon.

Glenn

Hi Glenn,

On Monday night I late regged for the UKPC Mini once the tournaments were back up and running.  I played really badly and didn't make Day 2.

Am I entitled to some sort of compensation for not card racking my way to a monster stack ?

Cheers


:)

Pads. Resolved. I have sent you a PM. Cheers Rob

Last day of the mini online is tonight so would be nice if it could be sorted before 9.00pm.

there's one more tomorrow I think

Yes your correct , there is another day 1 online tomorrow.  Thanks

I have had the tournament returned as Tournament Dollars. I would just like to thank everyone at DTD who helped to make this happen.

Much respect!

Ensure Pawprint is automatically awarded first place for playing badly and not making Day 2.

Unfortunately that one is beyond my control.

UPDATE:

Refunds should be being processed as I type.

Glenn

Refunded with a token so can play again tonight or tomorrow which is fair enough. Thanks to dtd for sorting this out and fingers crossed no more problems.

Massive thanks to Gaz and DTD for helping me via email and sorting my refund

Cheers all

No worries, it's what we are here for! Now...get those seats won / Day 2s qualified for. 

You've obviously not seen him play gary !

Hi

I have just checked my account and not had a refund for Monday nights UKPC mini online day 1 yet. Could someone contact them for me have sent two emails already. Also where are the tickets stored.

Thanks

^^ Thanks Gary for the swift replies this morning and for sorting the refund out.

Also I've been told by someone else that all tokens have been refunded but I haven't been refunded. I already had another token so don't know if they didn't realise this. I contacted online support who did not seem to know anything about this.

+1

Big thanks and congrats to DTD and the team for sorting out the mess from Monday in quickly and fairly.  Just glad they were there to intervene and it wasnt left up to those clowns at Party to sort it out.  cheers guys

Also still waiting. PP say" its still being looked into"

would suggest those still waiting email Gary as above with details of

- your PP username

- which events you were playing on nday night and are seeking refund for


and let him try another angle for you to speed it up

Are you only getting refunded in tournament dollars? This guy seems to think so...?

yes, it was always announced as tournament dollars

Disconnection Solutions

"UKPC Main Event Final - This was refunded as per partypoker's disconnection policy. We are contacting the six players who remained when the tournament was closed to arrange that they all receive a Main Event seat in exchange for the refunded SAT prizepool. This means we are giving away one extra Main Event seat, as the tournament should have paid out five seats.  Furthermore anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).
 
UKPC Mini Online Day 1 - All players that rode out the 14 levels will progress to Day 2 with the stack they finished level 14 on. These players will be contacted within 24 hours. Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($).

 UKPC Mini Satellite - Anyone in this tournament that was affected by the disconnections should please contact partypoker support who will be happy to arrange a refund of your buy-in and rebuys/add ons in tournament dollars ($)

The Grand Prix SATS were refunded as per partypoker disconnection policy and therefore no further action needs to be taken regarding this."

I am still waiting for my refund after emailing three times and talking to online support twice still no response apart from it has been escalated to who knows where!! I can't check at the moment whether it has been put in my acc as at work today. I have now pm Gary Oakes I hope it will be resolved soon.

I've been escalated too!

Gary isn't in the office atm so he has forwarded my email to Glenn.

Hopefully its sorted before the last online day 1 tonight.

Have you guys actually checked the account tab? I thought I hadn't been paid but tourney dollars don't show up on the main lobby next to your real dollars

Yes ..nothing anywhere.

 When you contact PP they can see nothing has been given out.........but its "still being looked into".

Hi guys,

I am sending a list of those that have been sent to me in about 10 minutes. If you think you should be included Glenn@dusktilldawnpoker.com ASAP please.

Glenn

Cheers Glenn....credit received.

Cheers Glenn got mine too.:)

sigh, 4 days and they still haven't paid me back for the 50rebuy and the 100 freezeout that were cancelled. Support terrible obviously. Prizepool for these two tournaments was about $40k alone. Not really very good at all. Makes me sad that all other sites are so bad so I am just driven to playing more of my volume on Stars

PS don't expect DTD people to fix it or anything as it isn't their tournaments.