blonde poker forum

Set up a Grosvenor account to play the GUKPT events this week and had my account suspended for depositing enough to cover the buy ins 🤪🤪 customer support made a note for their care team to call me but no timetable for when that may be and  that doesn’t get me into tonight games (can’t remember if I pre reg or not for today and can’t access account to check!)    Good job I didn’t make day 2 of yesterday’s 500!

Rather frustrating

I can't even get the client to load, so I can donate my money :D

Been waiting ages for them to verify my account.

This is beyond a joke now.   Account still locked with no access to the funds I deposited and missed most of the GUKPT event.   Spoken to their customer services and their ‘customer team’ has said they’ll call me the same day to resolve but the call never comes.    I’m starting to get very annoyed ....  joined GG yesterday and went through the full verification process in < 3 hrs.   

Grosvener are totally oblivious to the consequences of just locking accounts like this - I could quite easily been coming back for day 2 of the 500 last Sunday and would not have been able to play .... I could have pre reg/ won sats  for games and not been able to access the account to play or cancel the reg.    Customer services also just refused to escalate to a formal complaint (as it wouldn’t do any good because they’ll def call me today .... like they said they would on wed)  😡😡😡

Anyone know the name of the online poker manager ?   

Been waiting over a week now despite sending pictures of me holding my photo id.I mean , how long does it take.

I have no dog in this fight so it really shouldn't bother me but honest to God, this sort of thing makes my blood boil.

People on helplines who don't understand the issues and don't give a fuck anyway.

Vote with your feet guys.

Chance would be a fine thing Red ... can’t get access to the account to get the £ out even :/

Correct.   Move over to Genting and the GPS.   Oh wait.....

You don't have to step in pig shit just because there's no horse shit.

haha!   In all seriousness 3 blondes are g casino ambassadors/sponsored pros (whatever they are called nowadays) sure one of them could speak to someone in higher places and get it sorted for you.

GG Poker (who i had never heard of) took 10 hours to verify. They now have my custom.

Have you tried contacting either Jeff Kimber or Rick Trigg on Twitter? - they are both Grosvenor pros.

Yes on Twitter Jeff and Joe are aware and on it.

the cynical among us may consider that that is worse than it taking time...  ;whistle;

Probably still laughing.

I deposited $1000 on Stars last night. Went to go on a 6 handed $1-$2 cash game and the table wouldn’t open. It then said my account has been frozen.

Been emailing the Stars Support Team and cannot get any response what so ever. Really frustrating.

Has anybody experienced before? I have tried the @StarsSupport on Twitter and no response from them either!😡

DIAGF

Finally managed to get it sorted ... had an email from then asking to phone a direct number for the safer gambling chap ...had a few stabs at getting through on it but finally got to talk to a very nice chap who expressed his concerns about my sticking 2.5 in the account last weekend.   

‘You are running 500 and 1k comps’

Answered a few questions about problem gambling an politely refused an offer of a deposit limit and account was unlocked.   I pointed out the potential damage and cost of allowing people to buy into high value multi day comps just then just randomly locking accounts which he said he understood.  If anyone else has the same issue and would like the direct line number just PM me.

I’m all for this safety net but surely needs some thought an consideration.....possible better ways to handle it ....

1- don’t let people deposit that much without having validation /chat first
2- freeze the £ but don’t freeze access to the account
3- speak to people before freezing the accounts
4- have a slicker response process or an online process - a week to have a 5min conv is too long.
5- be aware when you are running high value festivals and check what people are registered for before blocking

DM me your account name and i'll check on Monday.

edit - assuming you are UK. there are age verification regulations you have to pass to do anything with your account.

I'm aware that there are various issues regarding some accounts and verifications. It's really frustrating that it's taking longer than expected and I totally get how annoyed you are, it's understandable.

If anyone has responded to their communications with the correct documents and you've not had a response yet please let me know your usernames and I'll get someone who I deal with at Grosvenor to escalate it for you.

You can message either Jeff Kimber or myself with usernames but it's probably better you do it on Twitter as we don't often read the forum. @jeffkimberpoker @joebeevers

Thanks Joe.


[   ]  That helped a lot.

Great thread Dewi.

Sorted now,thanks Trigg.

Think it deserves you posting a pic of Trigg as a thank you.