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1  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: August 10, 2018, 04:57:41 PM
hello guys

was trying to do some research into my membership problem im having and came across this thread.

I am hoping to be the 3rd success story on here.

have emailed Mr Birch as I saw his email address on an earlier post.


will keep you all updated if I hear anything further. but please cross your fingers and toes for me Smiley

Hi mate

Good luck with the reinstatement. Last I heard Henry Birch was to leave Grosvenor Casinos although he may still be there for now. Let us know how things progress!
2  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: March 05, 2018, 10:52:57 AM
Results..


UNBANNED!

Thanks to those who believed my side of the story and offered advice Smiley


Congrats! Just out of curiosity did you arrange a meeting with them in person or was it all sorted out via email?

Morning Mr Flip Flop.

Ging may not see your post, as he is not a regular blonde reader, he mainly frequents the Sky Poker forum, so I'll reply, & if he sees it & replies himself, all the better.

The whole thing was done by written communication by Ging & others who supported his claim for reinstatement, & no face to face meet was required.

Since then, I had the pleasure of meeting Ging & Mrs Ging, & I'm sure it was the right decision, as he seems a genuine & honest young man, albeit maybe he made a few little mistakes when he was a young Student, as most of us have. 

The problem in these cases is finding a way to bypass the "generic reply" Department, & finding someone who will genuinely review the case.

That's correct, I didn't have any success via the normal reinstatement procedures, receiving automated responses and after two or three attempts over the years, I began to receive to response at all.

I did arrange a meeting with the new GM at the local casino but I believe the decision to reinstate me had already been made by powers higher up. I did feel it was important to go in and see him though even if it didn't change the outcome, he now comes over and chats to me whenever he is walking across the floor so it is nice that the GM is ok with me being allowed back in.
3  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: February 14, 2018, 01:03:09 PM

Could not be more pleased for you mate. Will reply to your PM a bit later, busy right now.

Look forward to seeing you at the SPT this weekend. I believe you are bringing along a mate who had a bit of a result this week - Michael Zhang?

http://pokerdb.thehendonmob.com/event.php?a=r&n=477977

Thanks Tikay Smiley

Michael is a good friend of mine, we used to play nightly £20 tournaments in Birmingham when we were both students (just 4 years ago), he was always destined to become a phenomenon in the poker scene. I don't think he'll be there although I could be wrong ! See you at SPT!
4  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: February 14, 2018, 10:21:33 AM
Results..


UNBANNED!

Thanks to those who believed my side of the story and offered advice Smiley
5  Poker Forums / The Rail / Re: A midweek afternoon live stream? on: February 13, 2018, 11:59:59 AM
Good Luck Michael
6  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: February 05, 2018, 09:53:14 PM
I think that you need to tackle this by a different route and you probably only have one shot write to the Executive Chairman – Graham Pimlott and outline that you were banned because a security guard had seen an old pack of dealer cards in a rucksack that had been borrowed from your flatmate who worked at the casino.

Do not imply that the security chap deliberately opened the rucksack – you can mention that you helped out the manager at the casino when you found out that your friend was allegedly doing wrong and mention this manager by name also ask him to write a covering letter confirming this.

Desist from telling real people who you know that you are banned as you could find your self-blacklisted from other casinos.

Most Chairman of top companies and I have known loads really have nothing to do so when an opportunity arises for them to get involved in something they normally take the bait.

I speak from some experience as I was once banned from nearly all the nightclubs where I lived (down south) – they brought in some Northern bouncers and unfortunately there was a bit of a fracas – I was young then and in the Army – I wrote to the head honcho explaining what had happened – I had not been drinking – called a southern softie and been obnoxious about my hair cut – outcome ban lifted – ended up working for the firm when I was based in Aldershot for a while.

PS – handwrite the letter and send it so its signed for

Good Luck



Update: I emailed Henry Birch (CEO) and Ian Burke (Chairman) and got replies from both! They said they would get someone to look into it. Fingers crossed. I hope I get the chance to just speak to someone in management (in person) and have this ban overturned...
7  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 06:02:52 PM
You haven't understood my point but it's ok.

Thing is having your visa at reception rather than in your pocket is the very catalyst to your ban, so in fact it's the crux of the matter as opposed to nit-picking.

What's more you introduced your story as "very far-fetched", people who don't immediately accept very far-fetched stories are not in fact cynical mate, just normal.

Ok so going back to the beginning

- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?

Highlighting your question/point, what does it achieve, supposedly nothing - to which I replied

I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

So I may have waffled on a bit but there you go - I implied that when I get stacked I tilt - so keeping my belongings off the gaming floor I have to leave the room, get up and hopefully by the time I'm back I am ready to play poker without tilting away my bankroll.

To which you replied

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

So yes I lost my money (250, topped up until I lost the other 250 spare so 500). My bank card is in my bag and I decided to keep it there for the reasons I said above - if I managed to lose £500 (2 stacks) then in my opinion I need a break from the table, but with my eagerness to win it back ASAP, I normally would have gone to the cashier, taken out a bag and sat back in, all within a couple of minutes and lose another buy in if I was that badly on tilt.
8  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 05:47:59 PM
Haha. We're so cynicanormal..deffo crossed my mind that he was putting the cards back as they hadn't helped much on the first buy in..chortle. sorry ace, just the way I am. If I say 'no offence' then it's ok I think.

Hi Nirvana

Sorry I didn't reply to your original post. I find myself repeating pretty much the same things, except under more and more scrutiny so I must have missed your post.

As mentioned they were an old design so they are useless. All 52 cards in a separate compartment of the bag that I didn't access, and they could check the cameras to confirm this and check the hundreds of hours (if they go back that far) on the overhead camera on the poker table to see I just sit there and play poker like any other person.
9  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 02:32:34 PM
In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

I usually go to the casino with my money and swap money for chips at the cashier. The card is only there for back-up if I lose everything I've already brought with me so it is rarely ever needed. If I have cash or chips in my pocket, I don't have to get up at all after being stacked.

In Birmingham, the Poker room is upstairs cashier is downstairs with the other table games. For you it may make no difference between going to the cashier which at Bournemouth is 20 steps away, but for me, having to go downstairs to reception which is off the gaming floor takes more time and I also had the option of going outside for a moment to collect my thoughts or getting my headphones at the same time.


Point is you only had one initial buy-in, no cash or chips in ur pocket. You simply went and got ur card to get more money, didn't go outside, didn't get ur headphones. So in fact the situation you describe above is quite different to what actually happened. Just trying to get ur story straight before you sit in their reception all day.

Your initial question (point 2) asked what does stepping away from the table achieve and I answered it reasonably enough. Whether I had extra cash/chips in my pocket, why does that matter? I think I lost ~300 and then I needed to reload. I simply described some additional reasoning for what I could have gone downstairs to reception for, because you said you didn't understand why getting off the gaming floor made any difference or not. I get you are cynical but this is nit-picking...
10  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 02:24:16 PM
The casino will deal with the bent dealer in private if he has already left the firm no action will be taken and he will just get blacklisted in the UK - casinos don't wash their dirty linen in public.

If you have accused the security guard in writing of looking in your rucksack with the intention of pilfering your screwed - even if he was its your word against his and they will take his side.

Basically re reading the thread - you are in my opinion well and truly f*****d - and I can't see much hope of reinstatement ever - so perhaps you should consider moving if you want to play live poker on a regular basis.

I never accused the security guard of pilfering.. Other people are commenting saying re: security guard shouldn't have looked through my bag,  I'm interested in is why did he feel the need to do it but not disputing the action because in reality he struck gold - I'll say again that I was not acting in a suspicious manner and it's nothing too uncommon for someone to leave something in their coat/bag at reception. I wasn't aware the cards were in the bag at the time, until I was called downstairs.

I know it is my word against the security guard's - and I know they will take his side for the motive for conducting a search - but that doesn't change that if they look through the cameras of the gaming floor/reception etc. they wouldn't have seen me acting suspiciously because I wasn't.


11  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 12:27:42 PM
In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

I usually go to the casino with my money and swap money for chips at the cashier. The card is only there for back-up if I lose everything I've already brought with me so it is rarely ever needed. If I have cash or chips in my pocket, I don't have to get up at all after being stacked.

In Birmingham, the Poker room is upstairs cashier is downstairs with the other table games. For you it may make no difference between going to the cashier which at Bournemouth is 20 steps away, but for me, having to go downstairs to reception which is off the gaming floor takes more time and I also had the option of going outside for a moment to collect my thoughts or getting my headphones at the same time.

12  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 12:15:44 PM
So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban


You only go in at night times?
They may be more responsive in the day?

Also if it means that much to you, I would suggest just taking a book with you and saying 'no problem, I will just sit here and wait until he has 5 minutes free, let him know I am here please' then just sit it out.

I've been at different times of the day, on different nights. AFAIK the late-shift starts at around 8, so I've been in on a weekday the morning - 11ish, afternoon, 3pm and also evenings around 7.30pm where I may catch them on their way in to work). I don't want to majorly piss them off - I just want to be able to speak to the GM/DM and see if we could arrange a short meeting where they would actually take me seriously. 15-30 mins of their time isn't unreasonable for me to appeal my ban given it looks like I'm indefinitely banned for the time being.

13  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 12:03:56 PM
So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban
14  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 11:59:08 AM
I may be totally out of line here, but is there any possibility that they found or were told about a connection between you and the disgraced/cheating/sacked dealer and were suspicious of you or looking for an excuse to ban you?

No, because when I went forward to the manager in Birmingham he said they would use the info but I wouldn't be mentioned. There were already rumours in the air about said dealer/ already looking to get rid of him but I actually had evidence in writing. I am certain of this much at least.



OK, but that said then, they did know of a connection between you and the dealer and then they did find the cards, right?

I'm not being in the least accusatory here, it just seems like the obvious reason for searching your bag thing.


Thanks for your replies Red-dog. I'm not sure how to answer so excuse me if I'm not making sense but will write down what I think for you

- They (Birmingham, NOT  Bournemouth) know of my previous connection to that poker dealer
- However, I was honest and came forward with info immediately re: selling cash chips outside of the casino, being offered no rake
- I am told that while they will use my evidence against him, he will not be made aware that said info has come from me
- Now after this incident, that same card room manager is doing his best to get me unbanned, if there was ANY info linking me back to that poker dealer, it would have come from him or his casino, so I don't see how Bournemouth would ever suspect me of anything before this incident that led to me being banned.
15  Poker Forums / The Rail / Re: Barred from Grosvenor Casinos on: January 31, 2018, 11:31:50 AM
I may be totally out of line here, but is there any possibility that they found or were told about a connection between you and the disgraced/cheating/sacked dealer and were suspicious of you or looking for an excuse to ban you?

No, because when I went forward to the manager in Birmingham he said they would use the info but I wouldn't be mentioned. There were already rumours in the air about said dealer/ already looking to get rid of him but I actually had evidence in writing. I am certain of this much at least.

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