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Author Topic: Betway  (Read 1624 times)
tikay
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« Reply #30 on: November 22, 2014, 12:12:32 PM »


I intend to open up a dialogue between Neil/Joe and the team here so that some progress can be made

That HAS to be a good thing, talking about problems is the only way to solve them. Many of the issues could have been resolved, one way or another, if there was a 2 way dialogue.

It's rarely as black & white as it appears in a one way conversation. On the face of it, some of the things looked really bad. On the face of it.

You've got yourself a tough gig there Alan, bit like a 'Stars or Amaya rep right now. Wink I know the feeling, too, after years of abuse in my job Next Door. Just being honest & polite, & explaining things openly, solves a lot of problems though.

Good luck.

PS - I have "Followed" you on Twitter now. Love that photo at the top of your home page.
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"From EPT and WSOP Bracelet winners to Mantis and Tikay". Sir Keith Hawkins, 25th September 2012.
DMorgan
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« Reply #31 on: November 22, 2014, 01:38:29 PM »

Pretty precarious situation. I see the possible outcomes as:

a) Alan succeeds in effecting change, Betway stop stealing balances, cancelling in running bets and closing accounts without telling the account owner
b) The boardroom has no appetite for change and Alan becomes a highly credible whistleblower as someone employed in a senior capacity at the company
c) The boardroom has no appetite for change but Alan keeps working for the company anyway

There are a couple of precedents for this:

Joe Sebok joined UltimateBet to fight for the players from the inside. He chose option c.
Lots of high profile online players (Melanie Weisner probably the most well known) joined Lock Poker to 'untangle the mess'. They all chose option c too.

I guess we'll see where we are this time next year

Thanks to Alan for his work at BE, its the first year that I've been following the conference and its been a great sweat. Clearly a shrewdie, best of luck effecting the changes you'd like to see made at Betway.
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DropTheHammer
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« Reply #32 on: November 22, 2014, 02:46:05 PM »

Posted on BE by Alan.  As I type this from their extremely nice offices in Camden I can assure you that some of the wilder theories on Twitter were extremely wide of the mark...

Lol, that's exactly the type of thing all the employees at Enron said, Alan!
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DropTheHammer
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« Reply #33 on: November 22, 2014, 02:52:30 PM »

Wow, just got off the live chat after a withdrawal of mine went awry (I decided to withdraw everything [about £100] a few weeks ago and not bet any more with them).

Luckily I had made a note to check for this withdrawal (I never normally do this-you just expect the bookies to process it alright, don't you?) and nothing had come through, despite me sending the docs and them being happy with them.

So I log in and see that there are no withdrawals pending and no withdrawals in my history. Account balance 0.

The guy on the chat says that there was a problem paying back to my card as Betway's processor rejected it! Well, thanks for not telling me about this (which I complained about). He admitted that they had messed up and said they'd pay it directly into my Bank account instead.

I urge everyone to check that their withdrawals are being processed. But if you don't remember your account balance it won't show anywhere if my problem happens to you, luckily I noted the amount I was expecting - will be interesting to see if it tallies!
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swinebag22
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« Reply #34 on: November 26, 2014, 06:18:00 PM »

Have made a few withdrawals totaling just over 1K over the last month or so.

For balance, all have been paid into my account, though they did drag their heels a bit.

Still not going to use them now until I hear positive reports regarding t&cs and non-scamming.

Good luck to Alan, will be interesting how much clout he has.
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AlanAlger
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« Reply #35 on: December 03, 2014, 02:29:17 PM »

Hi guys, took me a while to sign up, but I wanted the full facts behind the cases mentioned before I came on here.

I've posted responses on some of the notable cases from social media and forums below... But I'll start by reiterating my commitment to work with the teams here at Betway and those from outside affiliates to tighten up and Cs to make them relevant and fair to the Sportsbook market. All points have been taken on board and noted and there has been an admission that some were heavy handed or offered far too broad a brush to bash certain customers with if disputes occurred.

I've already been on to the Betfair forum where I posted on a thread - my response subsequently deleted by Betfair although they let the criticism remain on the site.

One of which was the post from Holloway which Joe B posted here.
I have looked into this account and it's very disappointing to see that this guy has been entirely economical with the truth.
There are notes posted all over the account stating "Client was reassured a number of times that 16/1 Barrow bet will stand and any winnings will be returned to the account".
Why he is posting that his bet was cancelled I do not know (I've seen it on the system, next to mine). There was an issue with the account - which for DP purposes I can't go into here - but at NO time was this bet cancelled or voided.

I've also noticed a number of people stating that first withdrawals are taking a while - on deeper investigation it seems a number of those people have just been reluctant to go through the standard KYC (know your customer) procedure that our licensing requires. Yes I know it's a pain to photocopy passports/licences etc. But it's a real extension of reality to say that it's Betway avoiding paying the money. Where genuine cases of slow payments or (in one case here) change of payment method has occurred - I've been told that policies will be tightened up to ensure the customer is informed at all stages.

The more far fetched posts that the money is running out (or doesn't exist) perpetuated by one punter whose account was blocked for entirely different reasons would be made to look silly with one visit to our offices. Of course genuine concerns when we see some companies go out of view holding cash from punters - but it's probably worth looking here to gauge some scale: https://thebetwaygroup.com/about/

Things are certainly not perfect, but there is a willingness from top to bottom to resolve all of the issues that came to light in the last few weeks AND I would hope that will eventually mean a return to being an affiliate on BE and elsewhere as well as a trusted firm to place your bets with.

Any other questions please let me know and I will do my best to look into them.

All the best,

Alan.
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arbboy
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« Reply #36 on: December 03, 2014, 02:52:12 PM »

Hi guys, took me a while to sign up, but I wanted the full facts behind the cases mentioned before I came on here.

I've posted responses on some of the notable cases from social media and forums below... But I'll start by reiterating my commitment to work with the teams here at Betway and those from outside affiliates to tighten up and Cs to make them relevant and fair to the Sportsbook market. All points have been taken on board and noted and there has been an admission that some were heavy handed or offered far too broad a brush to bash certain customers with if disputes occurred.

I've already been on to the Betfair forum where I posted on a thread - my response subsequently deleted by Betfair although they let the criticism remain on the site.

One of which was the post from Holloway which Joe B posted here.
I have looked into this account and it's very disappointing to see that this guy has been entirely economical with the truth.
There are notes posted all over the account stating "Client was reassured a number of times that 16/1 Barrow bet will stand and any winnings will be returned to the account".
Why he is posting that his bet was cancelled I do not know (I've seen it on the system, next to mine). There was an issue with the account - which for DP purposes I can't go into here - but at NO time was this bet cancelled or voided.

I've also noticed a number of people stating that first withdrawals are taking a while - on deeper investigation it seems a number of those people have just been reluctant to go through the standard KYC (know your customer) procedure that our licensing requires. Yes I know it's a pain to photocopy passports/licences etc. But it's a real extension of reality to say that it's Betway avoiding paying the money. Where genuine cases of slow payments or (in one case here) change of payment method has occurred - I've been told that policies will be tightened up to ensure the customer is informed at all stages.

The more far fetched posts that the money is running out (or doesn't exist) perpetuated by one punter whose account was blocked for entirely different reasons would be made to look silly with one visit to our offices. Of course genuine concerns when we see some companies go out of view holding cash from punters - but it's probably worth looking here to gauge some scale: https://thebetwaygroup.com/about/

Things are certainly not perfect, but there is a willingness from top to bottom to resolve all of the issues that came to light in the last few weeks AND I would hope that will eventually mean a return to being an affiliate on BE and elsewhere as well as a trusted firm to place your bets with.

Any other questions please let me know and I will do my best to look into them.

All the best,

Alan.


Thanks for the response Alan.  I have had several withdrawls processedfine and in line with usual industry timescales from betway before having my account closed for losing.  You are obviously a very 'rec' based book and will close accounts unless you are totally square.  It's pretty clear you don't want any remotely sharp punters which is fine if that is your company's stance but i am pretty sure this hasn't helped your company's PR in the past.  Given your management team below which is just a bunch of accountants there seems very little flair in the firm's senior management so this 'bean-counting' stance seems to fit.

https://thebetwaygroup.com/management/

Nice to know the ante post bets i have had will be paid though when they win next year.

GL with the new role and ty for your tips on BE this season.
« Last Edit: December 03, 2014, 03:13:27 PM by arbboy » Logged
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