Hi guys, took me a while to sign up, but I wanted the full facts behind the cases mentioned before I came on here.
I've posted responses on some of the notable cases from social media and forums below... But I'll start by reiterating my commitment to work with the teams here at Betway and those from outside affiliates to tighten up
and Cs to make them relevant and fair to the Sportsbook market. All points have been taken on board and noted and there has been an admission that some were heavy handed or offered far too broad a brush to bash certain customers with if disputes occurred.
I've already been on to the Betfair forum where I posted on a thread - my response subsequently deleted by Betfair although they let the criticism remain on the site.
One of which was the post from Holloway
which Joe B posted here.
I have looked into this account and it's very disappointing to see that this guy has been entirely economical with the truth.
There are notes posted all over the account stating "Client was reassured a number of times that 16/1 Barrow bet will stand and any winnings will be returned to the account".
Why he is posting that his bet was cancelled I do not know (I've seen it on the system, next to mine). There was an issue with the account - which for DP purposes I can't go into here - but at NO time was this bet cancelled or voided.
I've also noticed a number of people stating that first withdrawals are taking a while - on deeper investigation it seems a number of those people have just been reluctant to go through the standard KYC (know your customer) procedure that our licensing requires. Yes I know it's a pain to photocopy passports/licences etc. But it's a real extension of reality to say that it's Betway avoiding paying the money. Where genuine cases of slow payments or (in one case here) change of payment method has occurred - I've been told that policies will be tightened up to ensure the customer is informed at all stages.
The more far fetched posts that the money is running out (or doesn't exist) perpetuated by one punter whose account was blocked for entirely different reasons would be made to look silly with one visit to our offices. Of course genuine concerns when we see some companies go out of view holding cash from punters - but it's probably worth looking here to gauge some scale: https://thebetwaygroup.com/about/
Things are certainly not perfect, but there is a willingness from top to bottom to resolve all of the issues that came to light in the last few weeks AND I would hope that will eventually mean a return to being an affiliate on BE and elsewhere as well as a trusted firm to place your bets with.
Any other questions please let me know and I will do my best to look into them.
All the best,