DTD ipoker - Support / Help Thread

[david3103]

Having real problems with the software at the moment and can't really use it.

Basically it takes ages to start up, maybe 20 minutes and it is causing serious lag problems on my computer making it unplayable. I have an oldish computer, even so, I don't have this issue with any other program I run on my computer other than the DTD software. I've uninstalled and reinstalled it, any other help please? I'm not going to be able to play until this is sorted.

Hi

I have sent this off to iPoker to ask what they suggest, will let you know when I get a reply.

Thanks Nicola

Do you have HEM2 ?

[Woodsey]

Having real problems with the software at the moment and can't really use it.

Basically it takes ages to start up, maybe 20 minutes and it is causing serious lag problems on my computer making it unplayable. I have an oldish computer, even so, I don't have this issue with any other program I run on my computer other than the DTD software. I've uninstalled and reinstalled it, any other help please? I'm not going to be able to play until this is sorted.

Hi

I have sent this off to iPoker to ask what they suggest, will let you know when I get a reply.

Thanks Nicola

Thanks

[Woodsey]

Having real problems with the software at the moment and can't really use it.

Basically it takes ages to start up, maybe 20 minutes and it is causing serious lag problems on my computer making it unplayable. I have an oldish computer, even so, I don't have this issue with any other program I run on my computer other than the DTD software. I've uninstalled and reinstalled it, any other help please? I'm not going to be able to play until this is sorted.

Hi

I have sent this off to iPoker to ask what they suggest, will let you know when I get a reply.

Thanks Nicola

Hi

The reply I have from iPoker is -

"Please advise the player to check his firewalls and security settings as different software they can be all different. The software is working fine and we have had no other reports on this. There must be something on the players PC causing the issues.

Feel free to contact us if you have any additional questions."

Let me know if this helps

Cheers Nicola

Didn't work I afraid, I turned off my firewall and antivirus and had the same problem. Happy to explore any other options they throw at me.

[kinboshi]

iPoker need to be told that all the ipoker skins are working OK - it's just the DTD one that's having the issue. 

I think you're going to have to completely uninstall it from your computer and then reinstall, but this might involve manually deleting some files to completely remove it.

[Woodsey]

They know that mate, and f they can tell me what files I'll do it.

Weird thing is it was fine a couple of weeks ago, it just randomly started doing it.

[RED-DOG]

Have you tried turning it off and on?

[Woodsey]

Have you tried turning it off and on?

No, that never works.

[blueace]

Get not one but two pop up boxes to tell me what I already know; that I have just entered a torn. If these things auto closed after2 seconds I wouldn't mind but very tilting as is, particularly when multi tabling. Obv not read thread if already mentioned. Ty.

[claypole]

On way home. Need to get involved obv in Ispt and been away since switch. Do I just open new account or was there a migration from old DTD account Boss. Had no money in that obv.  Thanks in advance

[TightEnd]

Open a new account on DTD IPoker asap

CLICK PLAY POKER top right on this

http://www.dusktilldawnpoker.com/news/ispt-satellites-running-now---2000-x-300-day-1-seats-gtd/2335

be prepared to send in ID verification docs

[claypole]

Open a new account on DTD IPoker asap

CLICK PLAY POKER top right on this

http://www.dusktilldawnpoker.com/news/ispt-satellites-running-now---2000-x-300-day-1-seats-gtd/2335

be prepared to send in ID verification docs

Cheers Tighty, it will be the second thing i do after landing; first will obv be buy Vinny food.

I was gutted didn't make final and pokerstars.tv interview....had my ISPT spam all planned and a great few sentences.

[domcug]

There needs to be an auto add on button and a pop up when the add on is available. At the moment it is easily missed, every time I play ISPT Sats people miss the add on.

[Nicola Dusk Till Dawn]

Having real problems with the software at the moment and can't really use it.

Basically it takes ages to start up, maybe 20 minutes and it is causing serious lag problems on my computer making it unplayable. I have an oldish computer, even so, I don't have this issue with any other program I run on my computer other than the DTD software. I've uninstalled and reinstalled it, any other help please? I'm not going to be able to play until this is sorted.

Hi

I have sent this off to iPoker to ask what they suggest, will let you know when I get a reply.

Thanks Nicola

Hi

The reply I have from iPoker is -

"Please advise the player to check his firewalls and security settings as different software they can be all different. The software is working fine and we have had no other reports on this. There must be something on the players PC causing the issues.

Feel free to contact us if you have any additional questions."

Let me know if this helps

Cheers Nicola

Didn't work I afraid, I turned off my firewall and antivirus and had the same problem. Happy to explore any other options they throw at me.

I have asked if there is anything else you can try

[Nicola Dusk Till Dawn]

Get not one but two pop up boxes to tell me what I already know; that I have just entered a torn. If these things auto closed after2 seconds I wouldn't mind but very tilting as is, particularly when multi tabling. Obv not read thread if already mentioned. Ty.

If you drop me a PM with your full name or account details I'll be able to have this investigated for you.

Does anyone else have this issue?

Cheers Nicola

[Nicola Dusk Till Dawn]

There needs to be an auto add on button and a pop up when the add on is available. At the moment it is easily missed, every time I play ISPT Sats people miss the add on.

I will look into this, it's a good point if players are missing the add-on we need to sort it

Cheers Nic