Cashing out at the casino

[MahoganyVic]

Went to the casino for the first time in a while on Saturday. Was quite drunk when went in and misstook a christmas party in the poker area for a full room of cash games Anyway I drew out £600 or something from the cashier on my card which was pretty much what I had in my current account. Realised there was not any poker at all being played, so hit the blackjack tables whilst I finished my drink. Found out there was poker going on at the casino down the road, so went to cashout about half hour later.

Anyway, the manager refused to pay me in any form other than a cheque. He said I could have £125 in cash 'as a gesture of goodwill', but the rest cheque only. Pretty annoying as had no funds to play at the other casino without scrounging off one of my mates. He claimed this was standard practice, is this right? Seems madness! Who on earth deals in cheques these days. Was the Paris chain

[theprawnidentity]

This may not be much consolation, but I laughed.  A casino not been able to pay you out £600 is completely ridiculous.  I would not be returning.

[Simon Galloway]

The casino would certainly have been able to.

I'd be guessing that you got given your $600 in "non-negotiable plaques" (i.e. not in cash or regular chips) and then I'd be further guessing that you bought in for £100 at BJ, won £25 and took the unused plaques and the £125 in chips to the cash desk.

The casino might have taken this as a deliberate attempt to use them for their banking facility, not realising your genuine poker room mistake.  All they would have seen was an inappropriate level of play relevant to your buyin, so were offering to cash out your chips, but pay out a cheque for the remainder of the non-neg plaques.

Obv that's all a guess and it might have happened entirely differently, but it would be a reasonable stab at why they didn't want to pay you out in cash.

[MahoganyVic]

Was playing for relatively high stakes, think I was all in after about 5 hands but got out of it! I thought that might be the problem if he hadn't noticed what stakes I was playing, so even offered to play for another half hour at whatever stakes he wanted if they would then cash me out. Flat out refused though

[Simon Galloway]

Struggling for an explanation then   It's possible the communication wasn't great internally that you were a genuine player and someone was applying jobsworth procedures.  I think in that situation I would have told the manager that I was "keen to keep my membership in good standing" and "could he help me understand what I had done wrong?"  and see what they had to say.

[lee h]

'went for the first time' is the clue.

Prolly anti money laundering regs . All casinos have a max cash out untill you've been id'd (£125 is low but if its Paris in Bpool not surprised)

Show em ID and you'd have been fine I guess.

[DungBeetle]

Doubt it is under money laundering regs.  He took the money from a UK bank account so the money is already clean.

[Simon Galloway]

There;s a difference between "first time" and first time in a while" too.

[MahoganyVic]

Cheers for the replies, seems like he was just being a jobsworth then.  Offered ID etc too.

Won't be going back there anyway!