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Author Topic: Barred from Grosvenor Casinos  (Read 13998 times)
ukpkrpro
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« Reply #90 on: April 24, 2018, 10:48:59 PM »

Thanks Guys

I am really pleased with the result

Good Luck at the tables

Terry P
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shmeigle
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« Reply #91 on: July 31, 2018, 10:23:05 AM »

hello guys

was trying to do some research into my membership problem im having and came across this thread.

I am hoping to be the 3rd success story on here.

have emailed Mr Birch as I saw his email address on an earlier post.


will keep you all updated if I hear anything further. but please cross your fingers and toes for me Smiley
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« Reply #92 on: August 10, 2018, 04:57:41 PM »

hello guys

was trying to do some research into my membership problem im having and came across this thread.

I am hoping to be the 3rd success story on here.

have emailed Mr Birch as I saw his email address on an earlier post.


will keep you all updated if I hear anything further. but please cross your fingers and toes for me Smiley

Hi mate

Good luck with the reinstatement. Last I heard Henry Birch was to leave Grosvenor Casinos although he may still be there for now. Let us know how things progress!
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shmeigle
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« Reply #93 on: August 30, 2018, 10:19:43 AM »

hello

unfortunately for me I have not heard anything back off anyone I have emailed

I am in no better a position than I was before

Its so hard to make any progress in the matter when the people you need to deal with are unco-operative and faceless and respond with generic messages, and that is when they do respond

I feel so helpless
I mean I have tried the suggestions on this thread - no joy
I have tried dealing with the reinstatement team - no joy
I have tried dealing with local casino management - no joy
I have been in touch with the gambling commission - no joy
I have a friend who knows some one who works in the rank group - no joy

I don't know what else to try

« Last Edit: August 30, 2018, 10:24:30 AM by shmeigle » Logged

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« Reply #94 on: August 30, 2018, 12:41:59 PM »

hello

unfortunately for me I have not heard anything back off anyone I have emailed

I am in no better a position than I was before

Its so hard to make any progress in the matter when the people you need to deal with are unco-operative and faceless and respond with generic messages, and that is when they do respond

I feel so helpless
I mean I have tried the suggestions on this thread - no joy
I have tried dealing with the reinstatement team - no joy
I have tried dealing with local casino management - no joy
I have been in touch with the gambling commission - no joy
I have a friend who knows some one who works in the rank group - no joy

I don't know what else to try




Hi.

When why and where were you barred?
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shmeigle
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« Reply #95 on: August 30, 2018, 02:53:25 PM »

hi

I have never been barred or banned.
I have self excluded from various casino's individually, and collectively at different times.

My last self exclusion was collectively using the SENSE program. This was in June 2016. After the non negotiable minimum period of 6 months I set about reinstating my membership at the various casino companies. So time line wise this was from January 2017

Broadway accepted me back immediately, Rainbow casino and DTD too. Genting made me have a meeting with a manager to discuss my gambling and that it was appropriate for me to return. There was some sort of administration work ( talk to senior management) and after about 48hrs they contacted me to say it was all good and I was welcome back. Grosvenor is the only other casino I was a member of that I needed to get reinstated,

As I have done this at least twice before with them specifically I knew the drill. Send them an email and wait for them to get back to you. Both times previously with-in a few weeks I had received a response in the affirmative.
This time after about 3weeks I got a generic refusal.
I challenged their decision.
I can provide more info regarding the actual correspondence but that's the gist of it
This happened a few times over the course of 2017. It has continued into 2018.
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« Reply #96 on: August 30, 2018, 03:21:54 PM »

Maybe it’s best for you to stay away, given the history isn’t it only a matter of time before you relapse? Aren’t Grosvenor being responsible here?
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Longines
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« Reply #97 on: August 30, 2018, 03:54:30 PM »

As I have done this at least twice before with them


A three strikes and you're out policy doesn't seem unreasonable when it comes to multiple self exclusions.

Good luck but I think you may be chasing a lost cause.
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« Reply #98 on: August 30, 2018, 07:30:55 PM »

I dare say a fair few of us have flirted with problem gambling, but I was thinking why did the others let you back so quickly, and not why Grosvenor were so reluctant.

If there is a 6 month minimum, and that is the amount for a first self exclusion, then it shouldn't be the same for a third? 

Maybe they should apply the same 6 month limits to the other kind of problem accounts and take us back so readily too?  Think I have taken my 6 months exclusion with most/all online bookies now.

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shmeigle
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« Reply #99 on: August 30, 2018, 07:35:15 PM »

I can appreciate what the last 2(before doobs) posters are saying, but let me explain myself as we(people) are not all the same

the kind of person I am I can get obsessed about/with something.
so with regards gambling etc if I wanted/needed a break for me it was just easier to self exclude.
that way I wouldn't even think about it.
self abstinence is not everyone's forte so I found this route much easier.

to my mind I was being responsible, I was realising when I was losing my self control and id take action to address it. I thought that's what gambling responsibly is about.
« Last Edit: August 30, 2018, 07:38:02 PM by shmeigle » Logged

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« Reply #100 on: August 31, 2018, 09:33:36 AM »

I can appreciate what the last 2(before doobs) posters are saying, but let me explain myself as we(people) are not all the same

the kind of person I am I can get obsessed about/with something.
so with regards gambling etc if I wanted/needed a break for me it was just easier to self exclude.
that way I wouldn't even think about it.
self abstinence is not everyone's forte so I found this route much easier.

to my mind I was being responsible, I was realising when I was losing my self control and id take action to address it. I thought that's what gambling responsibly is about.

That makes perfect sense, but consider the problem from Grosvenor's perspective. (I'm not flying a flag for them btw).

You said earlier;

"I have self excluded from various casino's individually, and collectively at different times."

This, in itself, raises a warning flag to Gaming Businesses, suggesting you could ("could", not do) have a gambling problem.

The B & M Casino groups all network about these things, so Grosvenor become aware that after multiple self-exclusions, you have re-applied for Membership of at least 5 Casinos. (Broadway, Rainbow, Genting, DTD & Grosvenor).

How do you think that looks to them? It really does look as if you could have a gambling problem.

And the real problem here is that the GC are stamping down hard on RG. If down the line, you develop a problem, Grosvenor would be in really hot water with the GC. It's quite surprising, actually, that the other 4 Casinos re-admitted you so readily.

Also, remember Grosvenor don't WANT to ban you or anyone else - they want & need customers to visit their properties, & use their Online products. Why would a business WANT to ban anyone? They don't, but they are fearful of the new GC RG initiative.

Anyway, look at it another way. Why do you want to be a member of a club or group that does not want you? If a business says my money is not welcome, they sure as hell won't see a penny of it.

Anyway, GL mate.
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shmeigle
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« Reply #101 on: August 31, 2018, 10:35:37 AM »

That makes perfect sense, but consider the problem from Grosvenor's perspective. (I'm not flying a flag for them btw).

You said earlier;

"I have self excluded from various casino's individually, and collectively at different times."
This, in itself, raises a warning flag to Gaming Businesses, suggesting you could ("could", not do) have a gambling problem.
I UNDERSTAND THIS ^^ BUT I REFER TO THE POINT OF I USED SELF EXCLUSION AS A FORM OF CONTROL. ultimately THIS IS WHY THE OTHER CASINO'S LET ME BACK IN AFTER A CHAT. BECAUSE FACE TO FACE AND VERBALLY I WAS ABLE TO EXPLAIN MYSELF AND WHY I DID WHAT I DID

The B & M Casino groups all network about these things, so Grosvenor become aware that after multiple self-exclusions, you have re-applied for Membership of at least 5 Casinos. (Broadway, Rainbow, Genting, DTD & Grosvenor).
THIS POINT IS VERY INNOCENTLY EXPLAINED, im predominantly a poker player. so these casino's are where I play poker at and I wanted to make sure I had the full choice of games and venues available to me

How do you think that looks to them? It really does look as if you could have a gambling problem.
yes I agree with this but lets flip it, how bout they(GROSVENOR) say why are the other 4/5 happy to have John back and we are the only ones saying NO?

And the real problem here is that the GC are stamping down hard on RG. If down the line, you develop a problem, Grosvenor would be in really hot water with the GC. It's quite surprising, actually, that the other 4 Casinos re-admitted you so readily.

Also, remember Grosvenor don't WANT to ban you or anyone else - they want & need customers to visit their properties, & use their Online products. Why would a business WANT to ban anyone? They don't, but they are fearful of the new GC RG initiative.

Anyway, look at it another way. Why do you want to be a member of a club or group that does not want you? If a business says my money is not welcome, they sure as hell won't see a penny of it.
TYPICALLLY ID AGREE BUT GROSVENOR OFFER SOME GOOD TOURNAMENTS, 25/25 AND GOLIATH AS PRIME EXAMPLES. so im willing to not get too principled on them not wanting my business

Anyway, GL mate. thank you, I think im gonna need a lot of luck to resolve this
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« Reply #102 on: August 31, 2018, 10:45:12 AM »

This reminds me of Groucho Marx. He once sent a wire to his club saying

"PLEASE ACCEPT MY RESIGNATION. I DON'T WANT TO BELONG TO ANY CLUB THAT WILL ACCEPT PEOPLE LIKE ME AS A MEMBER".
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« Reply #103 on: August 31, 2018, 11:53:13 AM »

I think the point you are missing is that even if you self exclude as a form of self control, it is an alarm bell for the casino, multiple self exclusions and you are telling them the only way you can control yourself is to self exclude.

If that is true you shouldn't be in a casino.

I would suggest that if you get an answer to your question from Grosvenor it will be that they are doing their job correctly and the others are not.

That is certainly how it looks from here.
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« Reply #104 on: August 31, 2018, 12:07:49 PM »

I think the point you are missing is that even if you self exclude as a form of self control, it is an alarm bell for the casino, multiple self exclusions and you are telling them the only way you can control yourself is to self exclude.

If that is true you shouldn't be in a casino.

I would suggest that if you get an answer to your question from Grosvenor it will be that they are doing their job correctly and the others are not.

That is certainly how it looks from here.

You expressed my view better than I did.

This is exactly why Grosvenor are not playing ball, & it quite surprises that the other 4 so readily re-admitted him given the evidence.

 
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