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Author Topic: Grosvenor - Accounts locked for making deposits To cover GUKPT buyins  (Read 1341 times)
Splash
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WonkyJim / Donkeyjim


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« on: June 15, 2020, 05:16:38 PM »

Set up a Grosvenor account to play the GUKPT events this week and had my account suspended for depositing enough to cover the buy ins 🤪🤪 customer support made a note for their care team to call me but no timetable for when that may be and  that doesn’t get me into tonight games (can’t remember if I pre reg or not for today and can’t access account to check!)    Good job I didn’t make day 2 of yesterday’s 500!

Rather frustrating
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Marky147
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« Reply #1 on: June 15, 2020, 07:22:55 PM »

I can't even get the client to load, so I can donate my money Cheesy
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booder
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« Reply #2 on: June 15, 2020, 08:21:50 PM »

Been waiting ages for them to verify my account.
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Quote from: action man
im not speculating, either, but id have been pretty peeved if i missed the thread and i ended up getting clipped, kindly accepting a lift home.

In the end, we will remember not the words of our enemies, but the silence of our friends.
Martin Luther King Jr
Splash
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« Reply #3 on: June 19, 2020, 10:26:28 AM »

This is beyond a joke now.   Account still locked with no access to the funds I deposited and missed most of the GUKPT event.   Spoken to their customer services and their ‘customer team’ has said they’ll call me the same day to resolve but the call never comes.    I’m starting to get very annoyed ....  joined GG yesterday and went through the full verification process in < 3 hrs.   

Grosvener are totally oblivious to the consequences of just locking accounts like this - I could quite easily been coming back for day 2 of the 500 last Sunday and would not have been able to play .... I could have pre reg/ won sats  for games and not been able to access the account to play or cancel the reg.    Customer services also just refused to escalate to a formal complaint (as it wouldn’t do any good because they’ll def call me today .... like they said they would on wed)  😡😡😡

Anyone know the name of the online poker manager ?   
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booder
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« Reply #4 on: June 19, 2020, 12:58:38 PM »

Been waiting ages for them to verify my account.

Been waiting over a week now despite sending pictures of me holding my photo id.I mean , how long does it take.
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Quote from: action man
im not speculating, either, but id have been pretty peeved if i missed the thread and i ended up getting clipped, kindly accepting a lift home.

In the end, we will remember not the words of our enemies, but the silence of our friends.
Martin Luther King Jr
RED-DOG
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« Reply #5 on: June 19, 2020, 01:21:54 PM »

I have no dog in this fight so it really shouldn't bother me but honest to God, this sort of thing makes my blood boil.

People on helplines who don't understand the issues and don't give a fuck anyway.

Vote with your feet guys.
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Splash
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« Reply #6 on: June 19, 2020, 01:55:41 PM »

I have no dog in this fight so it really shouldn't bother me but honest to God, this sort of thing makes my blood boil.

People on helplines who don't understand the issues and don't give a fuck anyway.

Vote with your feet guys.

Chance would be a fine thing Red ... can’t get access to the account to get the £ out even :/
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arbboy
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« Reply #7 on: June 19, 2020, 02:19:52 PM »

I have no dog in this fight so it really shouldn't bother me but honest to God, this sort of thing makes my blood boil.

People on helplines who don't understand the issues and don't give a fuck anyway.

Vote with your feet guys.

Correct.   Move over to Genting and the GPS.   Oh wait.....
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RED-DOG
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« Reply #8 on: June 19, 2020, 02:32:01 PM »

I have no dog in this fight so it really shouldn't bother me but honest to God, this sort of thing makes my blood boil.

People on helplines who don't understand the issues and don't give a fuck anyway.

Vote with your feet guys.

Correct.   Move over to Genting and the GPS.   Oh wait.....


You don't have to step in pig shit just because there's no horse shit.
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arbboy
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« Reply #9 on: June 19, 2020, 02:55:14 PM »

haha!   In all seriousness 3 blondes are g casino ambassadors/sponsored pros (whatever they are called nowadays) sure one of them could speak to someone in higher places and get it sorted for you.
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booder
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« Reply #10 on: June 20, 2020, 09:16:13 AM »

Been waiting ages for them to verify my account.

Been waiting over a week now despite sending pictures of me holding my photo id.I mean , how long does it take.

GG Poker (who i had never heard of) took 10 hours to verify. They now have my custom.
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Quote from: action man
im not speculating, either, but id have been pretty peeved if i missed the thread and i ended up getting clipped, kindly accepting a lift home.

In the end, we will remember not the words of our enemies, but the silence of our friends.
Martin Luther King Jr
Karabiner
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« Reply #11 on: June 20, 2020, 09:39:59 AM »

This is beyond a joke now.   Account still locked with no access to the funds I deposited and missed most of the GUKPT event.   Spoken to their customer services and their ‘customer team’ has said they’ll call me the same day to resolve but the call never comes.    I’m starting to get very annoyed ....  joined GG yesterday and went through the full verification process in < 3 hrs.   

Grosvener are totally oblivious to the consequences of just locking accounts like this - I could quite easily been coming back for day 2 of the 500 last Sunday and would not have been able to play .... I could have pre reg/ won sats  for games and not been able to access the account to play or cancel the reg.    Customer services also just refused to escalate to a formal complaint (as it wouldn’t do any good because they’ll def call me today .... like they said they would on wed)  😡😡😡

Anyone know the name of the online poker manager ?   

Have you tried contacting either Jeff Kimber or Rick Trigg on Twitter? - they are both Grosvenor pros.
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ripple11
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« Reply #12 on: June 20, 2020, 10:02:32 AM »

This is beyond a joke now.   Account still locked with no access to the funds I deposited and missed most of the GUKPT event.   Spoken to their customer services and their ‘customer team’ has said they’ll call me the same day to resolve but the call never comes.    I’m starting to get very annoyed ....  joined GG yesterday and went through the full verification process in < 3 hrs.   

Grosvener are totally oblivious to the consequences of just locking accounts like this - I could quite easily been coming back for day 2 of the 500 last Sunday and would not have been able to play .... I could have pre reg/ won sats  for games and not been able to access the account to play or cancel the reg.    Customer services also just refused to escalate to a formal complaint (as it wouldn’t do any good because they’ll def call me today .... like they said they would on wed)  😡😡😡

Anyone know the name of the online poker manager ?   

Have you tried contacting either Jeff Kimber or Rick Trigg on Twitter? - they are both Grosvenor pros.

Yes on Twitter Jeff and Joe are aware and on it.
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titaniumbean
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« Reply #13 on: June 20, 2020, 01:13:22 PM »

Been waiting ages for them to verify my account.

Been waiting over a week now despite sending pictures of me holding my photo id.I mean , how long does it take.

GG Poker (who i had never heard of) took 10 hours to verify. They now have my custom.

the cynical among us may consider that that is worse than it taking time... 
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celtic
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« Reply #14 on: June 20, 2020, 01:40:31 PM »

Been waiting ages for them to verify my account.

Been waiting over a week now despite sending pictures of me holding my photo id.I mean , how long does it take.

Probably still laughing.
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