PokerStars account closed

[Pokerpops]

My stars account was suspended so I asked why...

Hello David,

Thank you for contacting us.

A routine review has identified that you are the owner of the accounts listed below:

luthee

As a result of this activity, which breaches our Terms of Service, all your accounts have been closed. You may view our Terms of Service further at:

www.pokerstars.uk/tos/

If further accounts are created these will be closed without notice.

The Luthee account is my daughter’s. She currently lives with us and there may have been occasions when we were both on the same WiFi although she usually uses 4G.

I tried replying to their email but have had no response at all. I can still log in, I can see my balance (small), but can’t play.

I know I can play elsewhere, but some of my games are only going to be on Stars. Specifically the Vince Eley Series of Poker stuff with some interesting variants of the game.

Any useful suggestions?

[celtic]

Try Twitter, but Stars are notoriously slow at replying to emails at the moment.

[Pokerpops]

Try Twitter, but Stars are notoriously slow at replying to emails at the moment.

Thanks for that.
I tried Facebook and someone has at least asked me for details...

[hombre32]

My Stars account was frozen on the 19th June straight after I had deposited $1k. I have emailed numerous times but falls on death ears. The only time I have received a response is after I complain on Twitter.

I have had to send Passport, Bank Statement and utility bill. All this was sent on the 23rd June. My account is still frozen!😡.

[celtic]

My Stars account was frozen on the 19th June straight after I had deposited $1k. I have emailed numerous times but falls on death ears. The only time I have received a response is after I complain on Twitter.

I have had to send Passport, Bank Statement and utility bill. All this was sent on the 23rd June. My account is still frozen!😡.

Don't know if you noticed or not but titanuimbean offered to help you on the thread?

[hombre32]

He has been very helpful and I appreciate his advice. Ultimately I am in the system and just need to be patient. Doesn’t stop me getting frustrated and is a great illustration as to why I am a below average poker player as I tilt easily!😅

[celtic]

He has been very helpful and I appreciate his advice. Ultimately I am in the system and just need to be patient. Doesn’t stop me getting frustrated and is a great illustration as to why I am a below average poker player as I tilt easily!😅

Haha fair enough.

Shocked to hear he’s been helpful.

Seems you’re ok at bluffing 😄

[hombre32]

3.30am this morning I have been switched back on! 😀