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Author Topic: Shout Out - to Pokerstars support  (Read 1473 times)
mikeymike2
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« on: August 14, 2020, 12:26:31 PM »

I had an issue with some reward that I was meant to get and did not - I was not a happy bunny and went back saying so - anyway  got kicked up the support chain of command .

They kind of admitted it was a misunderstanding and gave me the reward - what was interesting was the response times

2 days to tell me they had credited the reward

when I emailed them back to say there was nothing there less than 1 hour for them to say tough they had taken it back

2 days to reply saying sorry reward was back in my account

So with a bit of perseverance and getting the right support person  we ended up a winner or rather a loser those $25 spins sure go fast
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bergeroo
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« Reply #1 on: August 14, 2020, 03:12:15 PM »

pretty good brag to actually get a reply. 10 days and no reply whatsoever for me a couple of times. Only thing that works is embarrassing them on twitter.
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