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The Rail
Shout Out - to Pokerstars support
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Topic: Shout Out - to Pokerstars support (Read 1473 times)
mikeymike2
Jr. Member
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Posts: 55
Shout Out - to Pokerstars support
«
on:
August 14, 2020, 12:26:31 PM »
I had an issue with some reward that I was meant to get and did not - I was not a happy bunny and went back saying so - anyway got kicked up the support chain of command .
They kind of admitted it was a misunderstanding and gave me the reward - what was interesting was the response times
2 days to tell me they had credited the reward
when I emailed them back to say there was nothing there
less than 1 hour
for them to say tough they had taken it back
2 days to reply saying sorry reward was back in my account
So with a bit of perseverance and getting the right support person we ended up a winner or rather a loser those $25 spins sure go fast
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bergeroo
Hero Member
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Posts: 2192
Re: Shout Out - to Pokerstars support
«
Reply #1 on:
August 14, 2020, 03:12:15 PM »
pretty good brag to actually get a reply. 10 days and no reply whatsoever for me a couple of times. Only thing that works is embarrassing them on twitter.
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