Blonde poker - withdrawing cash

[bobby1]

yes well civilised is saying it in a pm. just me view. its not what what you say its how you say it and i wouldnt want to be on the recieveing end of it. and blonde poker room makes shareholders money. the forum should be seperate. thats my point. i dont care who adam is losing money . its his view. it adam you are talking about is it not?

not being cheeky, just frank

No, I know you are not being cheeky Mad, & I'm being equally honest.

Civilised is saying it via PM? Agreed, but the allegation was made on the Forum, so I don't really see why he should be able to air his grievance publicly, but I have to respond privately. If he had PM'd the complaint, or rung me (he has my number & knows me very well indeed, & personally) I'd have responded in kind. And I kept my replies totally polite.

but he didnt mention you

And I never mentioned him......

But we own the thng, in partnership with my co-Directors & Shareholders, so the Posts were directed at blonde, whom I represent.

You are not causing any offence Mad, not at all, I'd like this issue fully & honestly aired, as I do all blonde matters.

I was in London last night, & the 'phone was "hot", & I was nominated by dave & snoops to be the one to handle it. So I did. They told me one Poster was very upset, so it was my task to sort it. I did so.

Tikay, I would just like to clarify that my gripe in this thread is with the sites that do not allow two way debit transaction and not you and your team, the use of the word 'they' in my posts is a general 'they' regarding these sites and not Blondepoker.com

I think that was pretty clear anyway but please allow me to reiterate that I do support your cardroom, its the banking procedure of the software provider that is disappointing.

Thanks

[Pokerron]

 

Blimey, I think I prefer it when my posts are ignored     I wasnt trying to create hassle and have decided to send the information they have asked for.  In future i will be a lot more careful when depositing, regardless which network I am dealing with or where they are based.

[Pokerron]

Despite providing everything they asked for - photo of credit card front at back (front as clear as day, the back blurred but I was going to cover up the last 3 digits anyway, I gave these 3 numbers when depositing) very clear copy of passport, a copy of a recent gas bill they are not allowing me to withdraw my money because "The back copy of the card is blurred and the numbers are not legible".

I don't want to start a 10 page debate but I am hopeful someone at blonde can intervene on my behalf, please, all I want is my money back, I've jumped through the hoops and now I feel the company involved are being a bit OTT.   I mean we are talking £50 here and someone who has provided passports, bills, credit card, bank and home information and still they wont look at this sensibly.

[tikay]

Despite providing everything they asked for - photo of credit card front at back (front as clear as day, the back blurred but I was going to cover up the last 3 digits anyway, I gave these 3 numbers when depositing) very clear copy of passport, a copy of a recent gas bill they are not allowing me to withdraw my money because "The back copy of the card is blurred and the numbers are not legible".

I don't want to start a 10 page debate but I am hopeful someone at blonde can intervene on my behalf, please, all I want is my money back, I've jumped through the hoops and now I feel the company involved are being a bit OTT.   I mean we are talking £50 here and someone who has provided passports, bills, credit card, bank and home information and still they wont look at this sensibly.

This is really not very good Pokeron, & I apologise.

I will take this up on your behalf, & try & get it sorted sharpish.

Please be assured, your mony is safe, & guaranteed by blonde, but even so this degree of fussiness seems over the top.

It's bureaucracy gone mad, on the face of it.

[Pokerron]

Thanks Tikay, I apprecite your help and I do understand this is not a blondepoker issue.

[tikay]

Well it IS a blondepoker issue. We cut a deal, & now we have to accept resoponsibility for our Cardroom's actions.

We expected a few teething problems, but it was hard to anticipate exactly what they would be.

The road to success was never a straight, downhill one! Guess that's half the fun of building something new.

[theboss]

All,
Sorry for the delay in responding to your views, but I have spent the day reading your thread, big one!.
Right, I am talking to the appropriate people in accounts and our fraud departments to see what we can do.

The majority of new customers haven’t had to many problems, but we wish to make it that ALL new customers don’t have a problem.
Firstly please can I re assure you that anyone having delays in cashing out, your money will be delivered back to you ASAP.

Because of licensing regulations we have to Know our customers. We are honest and up front about it and have it on the site when you deposit

http://www.blondepokerleague.com/realmoney.html/deposit_methods/credit_cards

 “You will be limited to depositing 500 (Dollars, Euro) and 300 (Sterling) on all unregistered cards combined, and will not be entitled to receive withdrawals until all your cards have been registered.”

And then there is a link to how to register your cards.

This is not only for our protection but for your protection. If your credit card was stolen it would be very hard to use it on this site.

Most sites well almost all of them will not tell you this upfront like we do, this is to try and avoid any players feeling like they being cheated out of anything.

I am leasing with my finance team to see if we can relax any part of the withdrawing process but the best bet is to Register your card.

When you are sending the details of your credit card over you may by all means blank out parts of the numbers when you fax or send them over.

All we are trying to do is to make sure that you are who you say you are, and once you have proven who you are you will not have any problems in the future.

Alternatively I use NeTelle when I’m playing poker now as it is easier to deposit and withdraw than a credit card.

This is just a quick message to make sure you all understand we are looking into this for you and will resolve each case asap.
 

And please note we are sorry for any inconvenience caused

Jonathan Sullivan

[bobby1]

Jon,

Do you accept UK debit card payments and return funds to those debit cards?

[Nem]

Bobby,

I contacted Titan and they do pay money back to your UK debit card, but only non profit >:?

[bobby1]

thanks nemesis,

so you can withdraw to your debit card....but only if you lose?

[Nem]

thanks nemesis,

so you can withdraw to your debit card....but only if you lose?

Yep

[bobby1]

lol thats handy then, i wonder if they and other sites that have that withdrawal criteria have that in their t and c's?

[Nem]

Just disgusting behaviour. What are they thinking? What does this say to the customer? If you lose, you can withdraw money via your debit card, but if you win, you can't.

[Teacake]

Can i deposit & withdraw from BP thru my Neteller a/c without having to register a credit or debit card?

[Teacake]

Can i deposit & withdraw from BP thru my Neteller a/c without having to register a credit or debit card?

Its not that complicated Shirley?