blonde poker forum

Just spent twenty minutes on hold to a stupid mobile phone company (seperate rant available) only to get through and the voice bit on our handset didn't bloody work so she couldn't hear me  ;grr;

Twenty minutes down the drain.  Call back - "your position in the queue is 10" :(

I was only 8 to start with last time.

I'll give it an hour.

I can see them queueing round the block for that!! ;)

BREATH IN

1, 2, 3, 4, 5, 6, 7, 8, 9, 10

BREATH OUT

:)up

They can't be as bad as Sky!!!!!

I have just moved house, and rang to cancel my agreement at my old address and start again at my new one. They then tell me I owe £250. I ask for a breakdown and they can't give it too me. I ask for a supervisor with some brains to call me back (I wasn't very happy at this point). She does but then cuts me off mid conversation. I wait 2 hours for her to call me back. She doesn't. I call back and am put on hold for 30 minutes. The young lad is helpful and says he will get his supervisor to call me back. Next day comes and goes, supervisor has still not called. I call again today and am told by the young lady that I do owe the money regardless of what I say because the computer says so, and am told unless I pay I will not be able to credit anywhere else(cheeky biatch).I then made a mistake and told her to stick her computer up her grumpy, wrinkly ass and put the phone down.!!!!!!

Question 1 - Do you think I will be called back!!!

Question 2 _ Do I call them or just leave it until I hear something!!!!!!!

You owe them money, i'm sure they will call you back.

probably - but they'll probably put a stop on the account first so that you wont be able to watch tv until the problem is resolved.

You must call them.  Don't leave it for them to contact you because it will take them months and in the mean tiime you'll probably accrue lots of charges.  It's a pain when you are stuck in the middle.  As annoying as it is, try and sort it yourself.

how long have you had sky for? if you have had the last box you recieved for less then 12 months they charge you the full price for the box (for a standard one about 120£) that might be a big part of the bill.

and sky are a massive pain in the arse...

they sure are - at the moment they actually owe me in the region of about £500. They had been overcharging me an extra £35 per month. They said I didnt have the boxes plugged into the wall - I know I did. They then realised that they had the wrong address and telephone number for me, because "i didnt inform them I was moving"

"If I didnt inform you I was moving, how come you sent someone to put the dish up at my new address ?"

<<silence>>

i have written to them telling them they have 28 days to pay up, or I will put the matter in the hands of a debt collection agency, which may affect their ability to get credit in the future....

Brilliant   rotflmfao

hahaha...and the brilliant thing is....if they would pay you they wouldn't automatically send you a check but credit your account.....so you'll still have problems getting the dosh from them even after they "gave" you your money back...

I made another call to Sky and after being on hold for another 18 minutes was put through too probably the most unhelpful person their. After 15 minutes of her telling me I am wrong and sky is right and their is nothing I can do about it(her words not mine), my call was terminated for bad language. I am very sorry for swearing but I cannot help it. They made a mistake yet will not admit it, and I pay the penalty. I won't be paying them a penny more and vow never to have sky again!!!!!!!!!!!!!! (well maybe never again lolol)

Tip:
When phoning Sky, always phone after 10pm.
Then ask to speak to the cleaner.
She knows more.

Perhaps you could write them a letter instead of calling them, as you don't seem to be able to deal with the frustrations of telephone conversations too well.  And why take it out on the employee?  It is not personally their fault that something has gone wrong.  What is the reason they give for you owing £250? 


Funny, but of course you should actually state that you will be taking them to the small claims court.  Mentioning your intention is a recommended prerequisite for actually doing so.

Aren't employees not employed to resolve these kind of issues? What happened to the customer always being right?
The trouble with such employees is they have no initative, and in some cases, no common sense. They just read from a rule book and are incapable of taking each individual case on its own merit.

Hello, is that Sky?
Yes, I'll hold.
dum de dum de dum...
...de dum de do da da..
Oh, hello.
My name? Ok, it's Fred Smith.
Address? Ok, blah de blah.
Account number? 099088077
Mother's maiden name in Arabic? Yes, it's \/^*{} [] #
Password? Er... hang on....is it... cucumbers?
No thanks, I don't want additional channels. Or the adult package.
How can you help me? Well, I can't receive any pictures on the Sports channel.
Yes, I switched it off, unplugged it, counted to 143,000, removed the card, sprayed de-static solution over my entire house and did 17 cartwheels across the floor.
No, I still have no picture.
No, I don't have any snow on my dish.... it's August.
What's that? You need to get a supervisor? Ok, I'll hold....
dum de dum de do.....
....diddly dum di do....
Hello? The supervisor is on a 9 month holiday in Costa Rica?
Oh, ok. But you promise me he'll ring me back next year?
Ok, thanks for your help.
Sorry?
No, really, I don't want multi-room, 500 yard remore control, Sky + or a jam doughnut, thank you very much.
No, you can't help me with anything else.
Have a good day yourself, too.
Click.

How can you not want the Adult Channel?

Because I see enough of my wife as it is.

I'd honestly prefer to have someone tell me they don't know how to help rather than have them assume the fault must be my end and start off on the defensive. The greatest problem I've found in dealing with so called customer service is that the person on the end of the phone or in the shop doesn't have the ability to piece together information and come up with a viable plan of action. Most of them just aren't cut out for the job and have no idea how to communicate with people who, in many cases, will be frustrated from being passed from pillar to post. Giving good customer service is a skill so these people should be very able. Either I'm very unlucky in who I get or these jobs are full of muppets. It just seems to be a huge lottery.

LOL

(Is she the Blonde one that has an amazing ability for grape propulsion or the brunette bulding enthusiast that seems consistantly distacted with filling up her box with tools)?

Neither, she's the redheaded, tattooed contortionist with the hydraulic leg, multiple nose piercings, periodically swollen ankles, and that rare ability to speak coherently with her mouth full.

Well, we don't know anything about the specifics of this case, so it's quite hard to speculate what exactly has gone wrong.  Perhaps, as boldie suggested, various T&C have been broken by smithy69.  Or maybe Sky have completely ballsed it all up.  I don't know.  But it is always going to be hard to resolve things when one party is swearing like a sailor and suggesting that various electrical items be inserted up various orifices.

Don't get me wrong -- I'm not sticking up for these guys.  I have had many a frustrating and fruitless conversation with various customer service representatives (aka 'gimps').  If you think Sky are bad, try arranging for a British Gas engineer to come round and service your boiler!

But the fact that someone may be an annoying shit-for-brains neanderthal who doesn't know his head from his arse doesn't give you the right to verbally abuse them.

can you get me an autograuph? I love that girl!!

My bird once woke up at 4am whilst i was covering her hair in tomato sauce and trying to stick a fork through her nose in a desperate attempt to get her to look more like my ideal woman

An autograph is no problem.
Hang on....
"Karma? KARMA! Put that chainsaw down and come and sign this inflatable please."

it is always going to be hard to resolve things when one party is swearing like a sailor and suggesting that various electrical items be inserted up various orifices.

But the fact that someone may be an annoying shit-for-brains neanderthal who doesn't know his head from his arse doesn't give you the right to verbally abuse them.
[/quote]

Thats where i'm coming from

sounds like you're having all the fun

Thats where i'm coming from
[/quote]

I can think of 21 electrical items but only 3 orifices.
I make that about 63 different possibilities.
(I didn't include curling tongues, by the way)

I can think of 21 electrical items but only 3 orifices.
I make that about 63 different possibilities.
(I didn't include curling tongues, by the way)
[/quote]

and electric toothbrush. did you think of an electic toothbrush?

the first thing i'd of thought of is an electric toothbrush, WHY DIDNT YOU THINK OF AN ELECTRIC TOOTHBRUSH?

Ah, but that is assuming only one electrical item per person.  If you are allowed to insert one item per orifice, then you have 7980 possibilities.

For the mathematically-inclined, http://**************** may be of interest.

what happend to the link?

I removed it because it was a bit over the top.

I'm sure Mrs Lime will PM it to anyone that wants it.

O.k, its just that i had a quick glance earlier, went away to build an abacus out of dead flys and toothpics only to come back and find the link gone.

Ive started to count my brain cells instead but have a vast surplus of flyys left, though what i will say is, is that the flys i counted to denote my braincells have all their wings in tact!! the other dont! you do the maths!!  ;)

I have to disagree - I work in Sales/Customer service and I have to say if a error/question is raised it is my duty as an employee to do everything within my abilities to solve the problem or help as much as I possibly can, and if I can not help directly find someone who can. Customer service at Sky doesn't do this. They basically wouldn't listen to my complaint and simply talked over the top of me. I have never lost my temper to the point of swearing to someone over the phone, but when a supplier is shouting over the top and not listening to a customers complaint (their job) I lost my temper - which I have apologised to Sky this morning for.

I just feel if I acted like Sky customer service in my current role - I can easily say I would not have a job. I would be fired.

my friend let me tell you the problem.

You are NOT talking to SKY.

SKY CS is mainly handled by a company called RHL (David Murray's call centre company..and yes he spends as much on running that as he does on getting new players for Rangers) and a call centre in India (which in the case of SKY is also not known for it's CS)

The trainers they have for the CS staff are actually top notch, good guys who know their stuff.
the problem the company has is an 80% turnover of staff (I kid thee not) because of working conditions, staff isn't really motivated and the rule in training is that "what SKY wants said you will say" which means that (indeed) you are always wrong. (and to be honest...90% of the time you probably are) This means that the staff that does stick around for a long time are guys and girls who can't find a job in a good call centre. RHL will never fire them and SKY doesn't really care (as long as there are enough bums on the seats...which we all know there aren't)


You should either write to SKY themselves OR IMMEDIATLY after confirming your name etc get your call escalated (DON'T ASK FOR A SUPERVISOR, they also don't work for SKY) get it escalated to SKY CS. they can actually help you out 99 out of 100 times.

The first line for sky CS is only there to deal with the majority of standard complaints and, since it is an outsourcing company that does it, has VERY limited powers as to what they can do. Unless you have a very standard complaint you don't want to be dealing with those guys.

 :goodpost: Boldie ;iagree;

Unfortuately the first point of contact can usually only deal with the most common of problems, but get stick from the engineers/account managers if they pass something trivial over (I know - I've been the engineer).

TOP POST BOLDIE!!!!!

just 1 thing to add about sky,iwas at the casino 2 weeks ago and all were pleading poverty,anyway one of the boys had,had enough of sky at £40 a month ,so being a clever sod he rang them up and told them his life story about being a drug user getting divorced losing his job ect  (all not true) sky have now given him free yes FREE sky for 12 months till he can sort his problems out . then they will re-look at the situation...since last week 2 other people from the casino tried it and 1 was succesfull ,so if 66% it has worked for give it a try ....you never know.i havent got the minerals............lol

all you have to do is threaten to cancel. they will then probably offer you a deal.

Take your pic.

BT or British Gas.

I am on week 4 with BT, soon to be stretched into week 5.And sorted out British Gas eventually after 3 weeks of phone calls.

Moved in2 a new property with all new meters Gas and Electric, and told British Gas had installed them, so as I'm only a tenant I thought stay with them. Phoned them to switch to my name.

Problem 1. They couldnt find the property. This was rectified with the 4th phone call.

Problem 2. They apparently didn't supply the electric Scottish Power does.

This took a further 3 phone calls to rectify, which I did with the landlords customer number. No apologies when they found out they were supplying the electric.

BT.

Phoned them to get a new line installed, connected, turned on . Whatever. No problems. Disconnected my old line from old house, and sent me a text 4 days before they said my new line would be on to say it was indeed on.

Funny thing though. It wasn't. My phone line wouldn't work in it or my Sky. 8 phone calls with them, they have wanted me to try diff phones, they have tested the line 4 times whilst I've been on hold. Twice I was asked to unsrew the box and jiggle the wires. FFS I pay them enough just send an engineer out. PLEASE.

Finally today they succumbed. Not till next Monday tho. So I will have been in new house for 5 weeks. No Phone. No Broadband which means NO F****N POKER.

I'm just glad they have broadband at work.

Here's hoping they sort it Monday. Of course then I need to get Broadband. Shall I try BT???????

Yogi

Why is it that companies that generally don't have anything go wrong with them have excellent CS yet companies that have volatile products that can go wrong have terrible CS?  I called my credit card company with an issue yesterday and it was straight though, no being on hold, the lady couldn't have been more helpful and it was all sorted within two minutes.  Something annoying that really needs looking at and you're on a slippery road downhill.  If you're not in a bad mood already, the twenty minutes on hold will sure put you in one, then you have to contend with the quiet call to India with some dude that doesn't know his arse from his elbow (and doesn't really care).

It's all wrong I tell ya :tikay:

Never ever use Scottish Power.

I dont use Scottish Power, and neither is the premises supplied by Scottish power. Its all British Gas, just they don't know it. Or at least they didn't. Suppose I could have gotten free electric as no one knew who was supplying it. They couldn't exactly charge me for it.

Yogi

we just moved in to a new property and tried for 3 days (!!!) to sign up to scottish gas as we were with them and were fairly happy about it...however noone answered the phone..(I have been on hold for upto 45 minutes waiting to BUY THEIR PRODUCT!.

Scottish gas clearly didn't want us as customers, tried scottish power (never had a problem with them before either...other than them never ever charging me)..got through within 2 minutes. Scottish power therefore supply my gas.

If you can't even get a sales person to answer the phone, you know for sure the CS will be terrible.

Boldie, if you use scottish power check every statement carefully. They put extra charges on my account and one time they even went into my bank account and took money out without asking me (i had no direct debit setup, just a standing order). Oh, this all happened the year their pre tax profits went up 97%.

ah that's the beauty of living together ..my GF can check boring stuff like bankstatements...I just have to worry about not losing my entire bankroll :)

Sighhhhhhhhh

I'm with Scottish Power Online - does someone want to check all my bank statements for me? ? ?

I soooooooooo don't want to!

I'll check them for you. Saves rummaging around in your bin bags.

Only a complete sad git would want to nick my identity!!!

2 outta 3 ain't bad