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Community Forums => The Lounge => Topic started by: pokerfan on June 25, 2012, 10:07:56 PM



Title: The Nat West fiasco
Post by: pokerfan on June 25, 2012, 10:07:56 PM
Looks like they are blaming it on outsourcing to India.

I don't really care who's fault it is, just pay me !

http://www.guardian.co.uk/technology/2012/jun/25/how-natwest-it-meltdown?newsfeed=true


Title: Re: The Nat West fiasco
Post by: WPIL on June 25, 2012, 10:20:34 PM
pay you what?


Title: Re: The Nat West fiasco
Post by: BorntoBubble on June 25, 2012, 10:25:01 PM
its only going to get worse...

as direct debits dont get paid then people lose services or face with companies.

Also if people didnt get paid last week and now have DD to pay they also wont be paid this week!

COuld be a lot more fuss kicked up yet!


Title: Re: The Nat West fiasco
Post by: Bongo on June 25, 2012, 10:30:33 PM
Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...


Title: Re: The Nat West fiasco
Post by: henrik777 on June 25, 2012, 10:35:10 PM
Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...

The bank has stated they will pay so they've effectively made it open season for other companies to profiteer by adding charge after charge after charge. Bit ironic a bank being ripped off with charges.

The taxman better have plenty more rainy day funds to pay the bonuses this year.

Sandy


Title: Re: The Nat West fiasco
Post by: BorntoBubble on June 25, 2012, 10:35:53 PM
Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...

issue is most systems are computerised. i know we have been sent emails today (working for sky) to look out for it and also be mroe understanding for natwest customers.

The issue is after 2 failed DD attempts customers are automatically blocked.

As far as i am aware any natwest customer of sky wasent being blocked at the weekend (should have been 5000 blocks put in place but under 1000 went through)

But issue is say this week if we go for a DD (now systems are supposed to be back working) but the customers have no funds due to payments not being processed last week its impossible for us to know this and sometimes the only way you can get people to call in is to cut of their TV.

after working at sky now for 6 months i have noticed people are very quick to complain if they have been over charged, never complain when under charged, never complain when they notice the bill havent been paid, always complain when we turn their TV off.

If i was the big man at sky if i ever wanted a customers attention i would cut of their TV!


Title: Re: The Nat West fiasco
Post by: aaron1867 on June 25, 2012, 10:44:04 PM
I am a bit outraged by it and I wasn't even affected by it to be fair. Plus, it's not even the first time it has happened.

You have to laugh at how they have handled it so far though, they have said in an email to customers that customers can get £100 out of the bank at no charge if they go over the limit. So just £100, when this can affect people for days and upto a week? Just lol-worthy.

I got more pissed off with them because I went into bank on Friday and put quite a hefty amount into the bank, when I could have  put it elsewhere. They told me that money transfers was only affected online and that could be sorted within hours and phone transfers was also fine. So a problem cropped up and I had to transfer X amount of money to someone elses account, so tried to ring up and do it, guess what... you couldn't! Absolute angered me it did.

All this after significant improvements in products/services and the balance sheet. gtfo Natwest.

It's going to cost them £20m+


Title: Re: The Nat West fiasco
Post by: pokerfan on June 26, 2012, 08:03:17 AM
pay you what?

Work banks with Nat West, about 100 people still waiting for last weeks wages.


Title: Re: The Nat West fiasco
Post by: henrik777 on June 26, 2012, 01:01:30 PM
pay you what?

Work banks with Nat West, about 100 people still waiting for last weeks wages.

http://govanlc.blogspot.co.uk/2012/06/natwest-rbs-ulster-bank-your-rights.html

Make sure then don't get shafted.

Sandy


Title: Re: The Nat West fiasco
Post by: millidonk on June 26, 2012, 01:03:05 PM
Work bank is also with Natwest. They said they wont know if we will get paid or not til Thurs. Sweating the mortgage payment.


Title: Re: The Nat West fiasco
Post by: EvilPie on June 26, 2012, 01:32:43 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.


Title: Re: The Nat West fiasco
Post by: EvilPie on June 26, 2012, 01:36:03 PM

It's going to cost them £20m+

I'll take the overs please.


Title: Re: The Nat West fiasco
Post by: rex008 on June 26, 2012, 01:45:48 PM

It's going to cost them £20m+

I'll take the overs please.

I'll take the overs even if you add a zero.

My company banks with Natwest. We still don't know if we've had a big payment in, cash has been tight recently anyway, so wages at month end are touch and go. Going to have to go through manually as a bit late for autopay now anyway.


Title: Re: The Nat West fiasco
Post by: aaron1867 on June 26, 2012, 01:51:56 PM
It looks as if it has all been sorted.


Title: Re: The Nat West fiasco
Post by: rex008 on June 26, 2012, 04:26:03 PM
We've been told our business account balance won't be fully correct until after overnight processing tonight.

Interesting story (http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/) on The Reg about why it might have happened. Although having an axe to grind about outsourcing may be a factor there. But wouldn't surprise me if true. Not that Indian staff are necessarily incapable of course (far from it, in my experience), but if they just shifted the whole support operation out there, you've bound to lose a lot of knowledge. Weasel words from Hester of course. He could be standing outside the building where the servers live, but that's got bugger all to do with where they're operated from and I'm sure he knows that.


Title: Re: The Nat West fiasco
Post by: MrsHopkino on June 26, 2012, 10:02:33 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.


Title: Re: The Nat West fiasco
Post by: BangBang on June 27, 2012, 12:55:43 AM

Stephen Hester deserves on of these YouTube: http://www.youtube.com/watch?v=optZrwuIKL0


Title: Re: The Nat West fiasco
Post by: EvilPie on June 27, 2012, 10:36:44 AM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


Title: Re: The Nat West fiasco
Post by: bobAlike on June 27, 2012, 10:42:07 AM
I bank with NatWest both business and personal and I was lucky enough not to get effected at all by all this.


Title: Re: The Nat West fiasco
Post by: Rod Paradise on June 27, 2012, 10:45:15 AM
I've a mate was IT with RBS, they outsourced and the decent ones jumped ship then. he's been getting regular emails offering more and more cash to go back to help with this as a contractor. He's convinced it was a fairly easy inside job from the remaining workforce who were under a hell of a lot of pressure despite not being in 'core business'.


Title: Re: The Nat West fiasco
Post by: rex008 on June 27, 2012, 12:09:12 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


It can be true if your business current account had money in it. Because if it didn't, and you want to pay bills/salaries, you couldn't transfer money in and get it to actually update the balance, and with no balance you can't pay out. All Mr Pie is saying is that his company keeps lots of money in the current account. So it's a brag really. Of either financial incompetence or genius foresight.


Title: Re: The Nat West fiasco
Post by: pokerfan on June 27, 2012, 12:32:35 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


It can be true if your business current account had money in it. Because if it didn't, and you want to pay bills/salaries, you couldn't transfer money in and get it to actually update the balance, and with no balance you can't pay out. All Mr Pie is saying is that his company keeps lots of money in the current account. So it's a brag really. Of either financial incompetence or genius foresight.

Do you do the wages Monday or early Tuesday Matt ?


Title: Re: The Nat West fiasco
Post by: EvilPie on June 27, 2012, 01:11:04 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


It can be true if your business current account had money in it. Because if it didn't, and you want to pay bills/salaries, you couldn't transfer money in and get it to actually update the balance, and with no balance you can't pay out. All Mr Pie is saying is that his company keeps lots of money in the current account. So it's a brag really. Of either financial incompetence or genius foresight.

Do you do the wages Monday or early Tuesday Matt ?

Natwest get the info Wednesday am and everybody gets paid Friday at 00:00. Everybody with non Natwest accounts got paid as normal.

We don't keep lots in the current account but it's enough to cover the wages so we wouldn't have needed any internal transfers.

Sigh at the financial incompetence. Sure can be bothered moving money backwards and forwards for an extra 1% I really should though.


Title: Re: The Nat West fiasco
Post by: rex008 on June 27, 2012, 01:50:49 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


It can be true if your business current account had money in it. Because if it didn't, and you want to pay bills/salaries, you couldn't transfer money in and get it to actually update the balance, and with no balance you can't pay out. All Mr Pie is saying is that his company keeps lots of money in the current account. So it's a brag really. Of either financial incompetence or genius foresight.

Do you do the wages Monday or early Tuesday Matt ?

Natwest get the info Wednesday am and everybody gets paid Friday at 00:00. Everybody with non Natwest accounts got paid as normal.

We don't keep lots in the current account but it's enough to cover the wages so we wouldn't have needed any internal transfers.

Sigh at the financial incompetence. Sure can be bothered moving money backwards and forwards for an extra 1% I really should though.


Was just mildly joshing. If our place had any financial competence, we wouldn't have to use the Natwest fiasco as an excuse for paying HMRC late this month...


Title: Re: The Nat West fiasco
Post by: aaron1867 on June 28, 2012, 12:24:40 AM
I bank with NatWest both business and personal and I was lucky enough not to get effected at all by all this.

I actually don't know many people who have been affected by this, actually.

I did, but nothing majorly, but was mega annoying.

Lots of people are going to close their accounts with them and it's going to cost them a bomb in compensation, etc.

If I could be bothered, I would have closed my accounts with them too.

#tinpotbank


Title: Re: The Nat West fiasco
Post by: StuartHopkin on June 28, 2012, 03:00:28 PM
My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.




That can't be true, Stu doesn't bank with Natwest and didn't get paid......

I was hoping he was going to ask me to borrow pennies ;-) that would be a first.



Of course it can be true. I know for a fact that it can be true because it is. I even checked it myself.


Obv true at your work but not true for a lot of other companies.

Good to see that you listen to a word I say on curry night!


Title: Re: The Nat West fiasco
Post by: millidonk on June 28, 2012, 03:04:22 PM
Got paid! wiiiiiiiiiiii