The Nat West fiasco

[pokerfan]

Looks like they are blaming it on outsourcing to India.

I don't really care who's fault it is, just pay me !

http://www.guardian.co.uk/technology/2012/jun/25/how-natwest-it-meltdown?newsfeed=true

[WPIL]

pay you what?

[BorntoBubble]

its only going to get worse...

as direct debits dont get paid then people lose services or face with companies.

Also if people didnt get paid last week and now have DD to pay they also wont be paid this week!

COuld be a lot more fuss kicked up yet!

[Bongo]

Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...

[henrik777]

Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...

The bank has stated they will pay so they've effectively made it open season for other companies to profiteer by adding charge after charge after charge. Bit ironic a bank being ripped off with charges.

The taxman better have plenty more rainy day funds to pay the bonuses this year.

Sandy

[BorntoBubble]

Any company that is half competent would make allowances for failed NW DDs as that would make their customers happy.

I guess most won't though...

issue is most systems are computerised. i know we have been sent emails today (working for sky) to look out for it and also be mroe understanding for natwest customers.

The issue is after 2 failed DD attempts customers are automatically blocked.

As far as i am aware any natwest customer of sky wasent being blocked at the weekend (should have been 5000 blocks put in place but under 1000 went through)

But issue is say this week if we go for a DD (now systems are supposed to be back working) but the customers have no funds due to payments not being processed last week its impossible for us to know this and sometimes the only way you can get people to call in is to cut of their TV.

after working at sky now for 6 months i have noticed people are very quick to complain if they have been over charged, never complain when under charged, never complain when they notice the bill havent been paid, always complain when we turn their TV off.

If i was the big man at sky if i ever wanted a customers attention i would cut of their TV!

[aaron1867]

I am a bit outraged by it and I wasn't even affected by it to be fair. Plus, it's not even the first time it has happened.

You have to laugh at how they have handled it so far though, they have said in an email to customers that customers can get £100 out of the bank at no charge if they go over the limit. So just £100, when this can affect people for days and upto a week? Just lol-worthy.

I got more pissed off with them because I went into bank on Friday and put quite a hefty amount into the bank, when I could have  put it elsewhere. They told me that money transfers was only affected online and that could be sorted within hours and phone transfers was also fine. So a problem cropped up and I had to transfer X amount of money to someone elses account, so tried to ring up and do it, guess what... you couldn't! Absolute angered me it did.

All this after significant improvements in products/services and the balance sheet. gtfo Natwest.

It's going to cost them £20m+

[pokerfan]

pay you what?

Work banks with Nat West, about 100 people still waiting for last weeks wages.

[henrik777]

pay you what?

Work banks with Nat West, about 100 people still waiting for last weeks wages.

http://govanlc.blogspot.co.uk/2012/06/natwest-rbs-ulster-bank-your-rights.html

Make sure then don't get shafted.

Sandy

[millidonk]

Work bank is also with Natwest. They said they wont know if we will get paid or not til Thurs. Sweating the mortgage payment.

[EvilPie]

My company banks with Natwest and there were no problems at all with outgoing payments.

It was only employees who personally bank with Natwest that didn't get their money.

[EvilPie]

It's going to cost them £20m+

I'll take the overs please.

[rex008]

It's going to cost them £20m+

I'll take the overs please.

I'll take the overs even if you add a zero.

My company banks with Natwest. We still don't know if we've had a big payment in, cash has been tight recently anyway, so wages at month end are touch and go. Going to have to go through manually as a bit late for autopay now anyway.

[aaron1867]

It looks as if it has all been sorted.

[rex008]

We've been told our business account balance won't be fully correct until after overnight processing tonight.

Interesting story on The Reg about why it might have happened. Although having an axe to grind about outsourcing may be a factor there. But wouldn't surprise me if true. Not that Indian staff are necessarily incapable of course (far from it, in my experience), but if they just shifted the whole support operation out there, you've bound to lose a lot of knowledge. Weasel words from Hester of course. He could be standing outside the building where the servers live, but that's got bugger all to do with where they're operated from and I'm sure he knows that.