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Title: Stupid is as stupid does... Post by: bobAlike on October 15, 2015, 04:39:08 PM Have you ever done something harmless but stupid? This week I did just that, fortunately the only things affected by this stupidity are my pride and my wallet.
It all started as just before I went to bed on Monday evening. Doing the rounds, ensuring everything is off an locked, I noticed a noise coming from the dishwasher. The sound was that of a pump continually working, I opened the appliance to look at the display and a warning code was on show 'E30'. Quickly I found the manual and determined that the 'anti flood device' had been activated. I turned it off at the mains and went to bed pondering my next move..... So roll on Tuesday afternoon I decided to call the Hotpoint service centre to book a callout and was persuaded by a lovely lady called Linda to take out an insurance policy on it that would cover all repairs and call out fees for the next 12 months. So I paid £177 and was safe with the knowledge that an engineer was to visit my house on Thursday morning between the hours of 07:30 and 10:00.... The engineer turned up at the reasonable time of 08:30 and quickly set about fixing my machine. Within 30 seconds he said I cant fix this to which I replied that's fine as the policy will replace if a repair can't be made to which he replied no that's not what I mean 'this is an Electrolux dishwasher' and we don't cover these.... So I went online and bought a new one as a punishment to myself. ;shame; Title: Re: Stupid is as stupid does... Post by: Nakor on October 15, 2015, 04:56:46 PM Well played.
Assume you have bought a Hotpoint so you are now fully covered for the year? Title: Re: Stupid is as stupid does... Post by: EvilPie on October 15, 2015, 05:00:22 PM Definitely stupid taking out one of those insurance policies.
Title: Re: Stupid is as stupid does... Post by: bobAlike on October 15, 2015, 05:15:17 PM Well played. Assume you have bought a Hotpoint so you are now fully covered for the year? Nope, went with a Bosch. Managed to cancel the policy but had to pay a call out charge. So about £65 down on that deal and £500 down on the new one :( Definitely stupid taking out one of those insurance policies. That was the first time I have ever fallen for one of those but if I had chosen the right policy at that price I would have actually saved money. Title: Re: Stupid is as stupid does... Post by: RED-DOG on October 15, 2015, 06:20:03 PM I'm laughing at you, not with you.
Title: Re: Stupid is as stupid does... Post by: bobAlike on October 15, 2015, 06:25:12 PM Title: Re: Stupid is as stupid does... Post by: sovietsong on October 15, 2015, 07:08:01 PM So I paid £177... won't you be able to use your cooling off period? Title: Re: Stupid is as stupid does... Post by: vegaslover on October 15, 2015, 08:01:56 PM Well played. Assume you have bought a Hotpoint so you are now fully covered for the year? Nope, went with a Bosch. Managed to cancel the policy but had to pay a call out charge. So about £65 down on that deal and £500 down on the new one :( Definitely stupid taking out one of those insurance policies. That was the first time I have ever fallen for one of those but if I had chosen the right policy at that price I would have actually saved money. Sounds like it was mis-sold to you, I would be demanding the £65 back. How can they sell you a repair policy that doesn't cover your make? Title: Re: Stupid is as stupid does... Post by: david3103 on October 15, 2015, 08:25:52 PM Well played. Assume you have bought a Hotpoint so you are now fully covered for the year? Nope, went with a Bosch. Managed to cancel the policy but had to pay a call out charge. So about £65 down on that deal and £500 down on the new one :( Definitely stupid taking out one of those insurance policies. That was the first time I have ever fallen for one of those but if I had chosen the right policy at that price I would have actually saved money. Sounds like it was mis-sold to you, I would be demanding the £65 back. How can they sell you a repair policy that doesn't cover your make? They did send someone round to fix his Hotpoint though. Title: Re: Stupid is as stupid does... Post by: horseplayer on October 15, 2015, 08:35:58 PM At least ring back and cancel the not needed insurance
well within your cooling period Title: Re: Stupid is as stupid does... Post by: sonour on October 16, 2015, 01:32:50 AM But there's nothing wrong with your old dishwasher.
The anti flood device often gets tripped. Usually if you open the door before the cycle is finished. The water doesn't drain out and is stuck in the base. There's a drain point underneath. Just drain it and it will work again. Title: Re: Stupid is as stupid does... Post by: bobAlike on October 16, 2015, 09:58:10 AM But there's nothing wrong with your old dishwasher. The anti flood device often gets tripped. Usually if you open the door before the cycle is finished. The water doesn't drain out and is stuck in the base. There's a drain point underneath. Just drain it and it will work again. I tried all that with no joy. It was a sensor issue. It's gone now, best forgotten :) |