Hi
I work on behalf of 123-reg.
I am sorry to hear that you feel you have received bad support.
What I can tell you is that we have increased our support staff in terms of numbers and size and also launched a Live Chat support service which makes it easier for customers to get support from 123-reg.
If you have any outstanding issues please let me know your username or domain and I will be more than happy to help.
Regards,
Ricky