All,
Sorry for the delay in responding to your views, but I have spent the day reading your thread, big one!.
Right, I am talking to the appropriate people in accounts and our fraud departments to see what we can do.
The majority of new customers haven’t had to many problems, but we wish to make it that ALL new customers don’t have a problem.
Firstly please can I re assure you that anyone having delays in cashing out, your money will be delivered back to you ASAP.
Because of licensing regulations we have to Know our customers. We are honest and up front about it and have it on the site when you deposit
http://www.blondepokerleague.com/realmoney.html/deposit_methods/credit_cards “You will be limited to depositing 500 (Dollars, Euro) and 300 (Sterling) on all unregistered cards combined, and will not be entitled to receive withdrawals until all your cards have been registered.”
And then there is a link to how to register your cards.
This is not only for our protection but for your protection. If your credit card was stolen it would be very hard to use it on this site.
Most sites well almost all of them will not tell you this upfront like we do, this is to try and avoid any players feeling like they being cheated out of anything.
I am leasing with my finance team to see if we can relax any part of the withdrawing process but the best bet is to Register your card.
When you are sending the details of your credit card over you may by all means blank out parts of the numbers when you fax or send them over.
All we are trying to do is to make sure that you are who you say you are, and once you have proven who you are you will not have any problems in the future.
Alternatively I use NeTelle when I’m playing poker now as it is easier to deposit and withdraw than a credit card.
This is just a quick message to make sure you all understand we are looking into this for you and will resolve each case asap.
And please note we are sorry for any inconvenience caused
Jonathan Sullivan
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