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Author Topic: Registering at Luton Grosvenor  (Read 2541 times)
tikay
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« Reply #15 on: August 16, 2007, 04:02:12 PM »

Will be there be an express line for people who are already members to stop them having to queue for ages?

We never discussed that option, (it never crossed my mind, in truth) but I'll have a word & see what they say.

I wouldn't have thought about it either if I hadn't seen a number of people in the queue to the Cardiff APAT event getting a bit frustrated about having to wait around when they were already members.

Yes - the Cardiff queue started at 11am, & the Casino never opened until Noon! Casino Registration is a big pain, but as more & more of our Members become Grosvenor Members, it will ease we hope.  We spent half an hour discussing this very problem last night, & it's not easy to deal with, but we'll get there.
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« Reply #16 on: August 16, 2007, 04:58:11 PM »

Will be there be an express line for people who are already members to stop them having to queue for ages?

We never discussed that option, (it never crossed my mind, in truth) but I'll have a word & see what they say.

I wouldn't have thought about it either if I hadn't seen a number of people in the queue to the Cardiff APAT event getting a bit frustrated about having to wait around when they were already members.

Yes - the Cardiff queue started at 11am, & the Casino never opened until Noon! Casino Registration is a big pain, but as more & more of our Members become Grosvenor Members, it will ease we hope.  We spent half an hour discussing this very problem last night, & it's not easy to deal with, but we'll get there.

To be fair to luton G casino for the blonde bash i arrived at the casino pretty much at the back of the queue (about 20/25 ppl) due to losing my wallet somewhere between the multi story and the hotel (didnt lose it at all it was down the side of my car seat) so when i arrived i thought this is going to take ages but i was in within 10 minutes.
Very efficient IMO and it would definately save time to have a separate desk for existing members.
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ripple11
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« Reply #17 on: August 16, 2007, 05:19:55 PM »

Will be there be an express line for people who are already members to stop them having to queue for ages?

We never discussed that option, (it never crossed my mind, in truth) but I'll have a word & see what they say.

I wouldn't have thought about it either if I hadn't seen a number of people in the queue to the Cardiff APAT event getting a bit frustrated about having to wait around when they were already members.

Yes - the Cardiff queue started at 11am, & the Casino never opened until Noon! Casino Registration is a big pain, but as more & more of our Members become Grosvenor Members, it will ease we hope.  We spent half an hour discussing this very problem last night, & it's not easy to deal with, but we'll get there.

To be fair to luton G casino for the blonde bash i arrived at the casino pretty much at the back of the queue (about 20/25 ppl) due to losing my wallet somewhere between the multi story and the hotel (didnt lose it at all it was down the side of my car seat) so when i arrived i thought this is going to take ages but i was in within 10 minutes.
Very efficient IMO and it would definately save time to have a separate desk for existing members.

One of the desks could operate like they do with business class at the airport!....they check in members if any are waiting...otherwise they take a new member out of the main queue  (one at a time).
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« Reply #18 on: August 16, 2007, 05:38:31 PM »

[To be fair to luton G casino for the blonde bash i arrived at the casino pretty much at the back of the queue (about 20/25 ppl)

most people arrive at he back of the queue anyone arriving in the middle or the from gets there toes un over by accident of course
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« Reply #19 on: August 16, 2007, 05:42:51 PM »

[To be fair to luton G casino for the blonde bash i arrived at the casino pretty much at the back of a very long queue (about 20/25 ppl)

most people arrive at he back of the queue anyone arriving in the middle or the from gets there toes un over by accident of course

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« Reply #20 on: August 17, 2007, 10:52:36 AM »

I'll be banging the doors down at noon then. Thanks v much.
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