Mobile Phone Advice

[Dewi_cool]

E mail rec today,  thought it would be useful to know;



 If you receive a phone call on your mobile from any person, saying that, he or she is a company engineer, or telling that they're checking your mobile line, and you have to press # 90 or #09 or any other number. End this call immediately without pressing any numbers. There is a fraud company using a device that once you press #90 or #09 they can access your "SIM" card and make calls at your expense. Forward this message to as many friends as you can, to stop it.

All mobile users pay attention if you receive a phone call and your mobile phone displays (XALAN) on the screen don't answer the call, END THE CALL IMMEDIATELY, if you answer the call, your phone will be infected by a virus..

This virus will erase all IMEI and IMSI information from both your phone and your SIM card, which will make your phone unable to connect with the telephone network. You will have to buy a new phone. This information has been confirmed by both Motorola and Nokia.

PLEASE FORWARD THIS PIECE OF INFORMATION TO ALL YOUR FRIENDS HAVING A MOBILE.

[Eazyrider]

I think this may be a hoax email that seems to be going around. See following pages for more information.

http://www.sophos.com/virusinfo/hoaxes/mobile.html

http://www.savageforums.com/showthread.php?t=9739

http://www.breakthechain.org/exclusives/90pound2.html

[Dewi_cool]

Cheers Eazy, they did say that this might be spam, however better safe than sorry,

[yt]

I had a call from a guy claiming to be from orange a while ago. I was sure he was dodgy from the off. The caller display was a mobile number so I treated him with contempt! anyway it turned out he was from orange and below is the letter of complaint I wrote to them -


I received a call today from Orange which resulted in
my phone being Barred for ALL out-going calls. Details
below -

I received a call Today 6th October at 12:43pm from
phone number XXXXXXXX. The man stated he was from
Orange and asked if I was happy with my new phone (I
recently upgraded direct with Orange) I replied yes.
He then asked if I was happy with my bill (?) I said
yes. He then said he would look at my account and I
think he said to see if I'm missing out on anything
(maybe he is in sales). He then asked for my password.
I refused. He asked for the last digit of the
password. I refused again and explained that he called
me and I'm not prepared to give that information out.
He said he would have to Bar my phone. I said "No you
wont" and hung up (at this time I was sure it was a
hoax!). Moments later I received a text message from
Orange and my phone was Barred from all out-going
calls. I could not even call 150 to resolve the
situation.

I have some major issues with the way your customer
service representative dealt with this.

The number showing on my phone was a mobile number. I
had no way of knowing this was an 'official' Orange
phone call. I would never give out a password of mine
without being sure that I knew who I was giving it to.
So what did I do wrong?

I had to go back to my office to log onto the internet
to find Orange's homepage to get an Orange customer
service number to call from a work phone. The person I
spoke to this time was helpful, apologetic and
resolved the problem although she could not tell me
what Orange called me for initially.

Please investigate this and find out just why the
first person called me and why he felt that it was
necessary to Bar my phone.
Also confirm why I can't call 150 when the phone has
been Barred. I could have been in an emergency
situation at the time of this call (car breakdown
etc).

I expect an apology from this person and a damn good
reason why Orange deserve my continued business.




In the end I never received a good answer. They insisted I call up again to complain as they can't deal with it on email. I never followed it up. Moral? sometime the calls are real!!

[yt]

If you're interested here is how the emails went. I think I was angry at the time!

Dear Stephen
> > Thank you for your mail regarding a recent sales
> > call from Orange.
> > Our customer service representatives always aim to
> > provide the highest level of customer care and I
> am
> > sorry you feel this was not achieved on this
> > occasion.
> > Please accept my apology on behalf of my
> colleague.
 > I would like to advise that Orange have a
> recognised
> > escalation process. You are first required to call
> > Customer Services. If you are not satisfied with
> the
> > assistance or response of the Customer Service
> > Representative you can ask to speak to a Senior
> > Coaching Advisor. If you are still unhappy you can
> > then request to speak to a Line Manager.
> > Please contact the helpdesk on 07973100150 from a
> > land line or 150 from your handset. Select option
> > 3,2,1. . Our customer service advisors are
> available
> > 24 hours a day, 7 days a week to assist you.
> > I trust this is of assistance to you.
> > Kind regards
> > Sheena
> > Orange Customer Services

My response-
> Seeing as you have not answered any of my questions,
> no this has not helped me.
> Why did he bar my calls?
> Why did he call me in the first place?
> When Barred why can i not contact customer services
> from the phone?
> Quite frankly the guy who cut me off was a terrible
> advert for Orange and if you know who it was I hope
> he
> has been re-trained (or sacked for all i care)
> I am not calling up again to deal with this. you
> have
> all the information you need to answer my query and
> I'm not explaining it all again to a 'customer
> service
> representive'
> I will just have to find a reason to stay with
> orange
> next year...


> Dear Stephen
> Thank you for your mail regarding a recent call from
> Orange.
> When a representative from Orange makes an outbound
> call a notepad is applied to your account with
> details of the call.
> Unfortunately we are unable to answer your specific
> query by email.  For reasons of confidentiality we
> are not permitted access to customer accounts nor
> can we discuss details of them by email so we are
> not able to advise of the actions taken.  Therefore
> please call our Customer Services on 150 from a pay
> monthly Orange phone, or 07973-100150 from a
> landline. Our Helpdesk is open 24 hours a day, 7
> days a week and any of our representatives will be
> pleased to assist you.
> I trust this is of assistance to you.
> Kind regards
> Sheena
> Orange Customer Services



and me again -
comical.
like i give a sh$t enough to phone up again. maybe you
should bar my phone for swaring in an email?
basically the guy who did it was a complete @rse. i
hope you have talked to him.



I didn't get another reply. wonder why?

[Pommy]

He then asked for my password.
I refused. He asked for the last digit of the
password.

I just love these types of calls from call centers.  They call you and you then have to prove to them that you are who they called.

I never divulge any password to anyone on the phone, e-mail, website etc.  I usually end up in a comical discussion with the call center agent about them proving to me that they are who they say they are.  I ask them for their password, date of birth, postcode etc. and they really don't know how to handle that.  It's a good way to get rid of cold callers if you should happen to answer them by mistake.

[M POWER]

I got a call last week from TMOBILE  Phone "Police"

I give the wife a phone and the bill comes to me as one account

Last week she got a call from a 070 number they drop the call  and
she phoned back as the number was on the phone. She called the number
3 times this cost me £27. T mobile phoned me but were not willing to
give me any money back which is fair enough.

SO ANY NUMBER STARTING 070 DO NOT RING BACK TAKE THE CALL OR NOTHING

Regards

M

(phone police)