Problem with my sound card!

[Scottish Dave]

Never noticed till the Green peace thread but for about a week now, ive not been able to hear any audio on my Laptop.

I thought it was only You Tube clips, so i tried to to play a movie, again no sounds, then tried to play some tunes on Spotify, and it came up with a message at the top of the screen saying 'The is a Problem with your sound card, Spotify could not play this song.'

Anyone know how to fix this?

Kev, give The Ginger One a Nudge!

[G1BTW]

Check that it's seated properly?
Download and reinstall the latest drivers?

Sounds simples but it's always one or t'other for me.

[Scottish Dave]

Check that it's seated properly?
Download and reinstall the latest drivers?

Sounds simples but it's always one or t'other for me.

lol would help if i had any idea how to do any of the things you just said.

[G1BTW]

Check that it's seated properly?
Download and reinstall the latest drivers?

Sounds simples but it's always one or t'other for me.

lol would help if i had any idea how to do any of the things you just said.

There will be a cable coming from your speakers going to the back of the PC. Hold it at the point where it goes into the PC and wiggle it gently from left to right, does it move a little or does it feel solid?

Do you have a box or any other documentation that might let you know your brand of soundcard? Did you buy a PC all in one with the soundcard included, if so what make/model of PC?

[outragous76]

In the bottom rh corner of your screen there will be a picture of a speaker.

Double click it and a window will open.

'Uncheck' the box which currently says 'mute all'

Simples

[Scottish Dave]

In the bottom rh corner of your screen there will be a picture of a speaker.

Double click it and a window will open.

'Uncheck' the box which currently says 'mute all'

Simples

lol, im not that thick, and if it was only muted, why would spotify inform me of the problem.

[Scottish Dave]

Check that it's seated properly?
Download and reinstall the latest drivers?

Sounds simples but it's always one or t'other for me.

lol would help if i had any idea how to do any of the things you just said.

There will be a cable coming from your speakers going to the back of the PC. Hold it at the point where it goes into the PC and wiggle it gently from left to right, does it move a little or does it feel solid?

Do you have a box or any other documentation that might let you know your brand of soundcard? Did you buy a PC all in one with the soundcard included, if so what make/model of PC?

sorry, i should have pointed out, i don't have a PC, i have a laptop.

No idea of the make/model of sound card, just got the laptop about 2 months ago, it came all in one

[G1BTW]

Check that it's seated properly?
Download and reinstall the latest drivers?

Sounds simples but it's always one or t'other for me.

lol would help if i had any idea how to do any of the things you just said.

There will be a cable coming from your speakers going to the back of the PC. Hold it at the point where it goes into the PC and wiggle it gently from left to right, does it move a little or does it feel solid?

Do you have a box or any other documentation that might let you know your brand of soundcard? Did you buy a PC all in one with the soundcard included, if so what make/model of PC?

sorry, i should have pointed out, i don't have a PC, i have a laptop.

No idea of the make/model of sound card, just got the laptop about 2 months ago, it came all in one

Do you use system restore? Can you try restoring to the last store point before this happened?

[lazaroonie]

start - control panel  - system - device manager

is there any of the devices showing an exclamation mark, or a question mark ?

[lazaroonie]

what operating system is it ?

start - control panel - admin tools - services

look down the list for the 'audio services' and check that it is running. if not then start it

[GreekStein]

Are you sure its not your ears Dave?

[outragous76]

In the bottom rh corner of your screen there will be a picture of a speaker.

Double click it and a window will open.

'Uncheck' the box which currently says 'mute all'

Simples

lol, im not that thick, and if it was only muted, why would spotify inform me of the problem.

sigh

dave - i was hoping the "simples" added the touch i was hoping it would - humour! Never mind - but it was just a joke! 

[Scottish Dave]

In the bottom rh corner of your screen there will be a picture of a speaker.

Double click it and a window will open.

'Uncheck' the box which currently says 'mute all'

Simples

lol, im not that thick, and if it was only muted, why would spotify inform me of the problem.

sigh

dave - i was hoping the "simples" added the touch i was hoping it would - humour! Never mind - but it was just a joke! 

no worries mate, i knew you were are takin the piss

[Scottish Dave]

start - control panel  - system - device manager

is there any of the devices showing an exclamation mark, or a question mark ?

This fixed the problem mate, cheers.

Im in sound again.