ALL IN POKER

[smithy69]

Hi Guys,

I am posting in response to a earlier thread I raised with regards to a site going down and then me getting a pretty basic email explaining that it wasn't there fault.

Well I have to say I am very much in support of ALLIN poker now. I got an email out of the blue saying they were investigating my query and would contact me personally to let me know. I had in all honesty, forgot about it after their original email but it was nice to see they were making an effort.

Now cop this ::::::::

I had a personal phone call from the MD of ALLIN (Irish telephone number) explaining what had happened, and although they couldn't successfully say who was at fault, he had personally credited my account with the $120 I had lost on the rounders level. I am shocked to say the least.

A site that seems to care about their players, and a phone call to boot!!!!!!!!!!!!!

WELL DONE ALL IN!!!!!!!!!!

[matt674]

So basically they gave you back what was rightly yours if you had bought in at that level?

[smithy69]

i WAS PLAYING LEVEL 2 - THEY GAVE ME THE BUY IN BACK FOR LEVEL 3.

It might not be the greatest financial offer from a site to a player, but is the 1st time a site has actually bothered to be helpful!!!!!!!!!!!!!!

[matt674]

If i remember rightly though you were one of the chip leaders of 4 with 2 short stacks so was virtually assured of your place on level 3 anyway (though the site claim that the tournament continued to run as normal to its conclusion).

[MrMoves]

Fair play to them.  There is some laughable customer service/support around today.  Nice to hear the opposite.

[smithy69]

this is correct monkey boy!!!!!

Maybe its just me, but to get a phone call and to be spoke to in a professional way is the way forward.

Most sites don't respond to emails

[El Yortle]

Most sites don't respond to emails

Reminds me of when I used to bonus-chase at Party. I used to have to make international phone calls to get my bonus credited.

Boo.