Neteller

[The Wall]

I decided to open an account at Neteller so that I could keep my bankroll in one place (after some decent advice topics on blonde ), opened an account and saw that I could transfer money from my online bank account "thats handy" I thought so I tried it. Ok so it takes three days to clear which is to be expected I guess but when it did clear on Wednesday Neteller closed my account for verification purposes...... I had to send them an email giving them a contact number and a convenient time for them to ring me up. I just got of the phone from a representative and they want me to send them a recent utility bill and a copy of my passport before they will let me spend my money! ha ha madness I say.

I wouldnt mind but they asked me all my 'secret questions' and to transfer the money I had to log into my super secure online bank account.

Could I of avoided all this by putting in funds using my credit card?

Anyway no choice now cause theve got my money! ha ha so if I want to spend it I will have to go through the rigmarole.

[mikkyT]

Thats normal procedure regardless of how you deposit and its explained clearly in not-so-small print Upon your first deposit the account will be on hold whilst they ensure it really is you.

Its an American company and the American banking system is the most archaic and backward thing ever invented. But once you fax through a copy of your passport or drivers licence, its all good. You can even email a scanned copy.

I sent mine before I deposited

[The Wall]

Ahhhh cheers mikky, thought I was a wanted man or something! I guess its super easy to withdraw money back into my account then? no more info needed?

[Div]

It's a matter of getting all the hassle out of  the way up front. It also clears them on all money laundering worries.

I had to do something similar with Betfair recently when I logged back into their betting exchange for the first time in a while.

[redsimon]

Its an American company and the American banking system is the most archaic and backward thing ever invented.

Canadian company actually. This security rigmarole they put you through is a plus sign for me. It shows they are concerned customers are who they say they are.

[Belly Buster]

Its an American company and the American banking system is the most archaic and backward thing ever invented.

Canadian company actually. This security rigmarole they put you through is a plus sign for me. It shows they are concerned customers are who they say they are.

They froze my account, but a quick call to their freephone number, and the security questions answered, I was unfrozen straight away.

I asked why they had done it and they said someone from outside my home country had tried to access my account. Fair enough.

BB