Reasonable to have a whine at this?

[AlexMartin]

Or am i being arsey?

Hi Mandy,

Whilst i appreciate that this may be the case i play a reasonable amount on your site and think its obsurd to restrict such a small cashout for these reasons, it is definitely to your discretion and your licensing argument appears quite seriously flawed given the ilegality with which you still accept US poker players. This smacks of a greedy site in a time of recession.

regards, Alex



> Hello Alexander,
>
> After a routine review of your latest cashout in the amount of
> $389.75, it
> has come to our attention that all of the funds that you cashed
> out came
> directly from a transfer that you received. We noticed that you
> did not play
> with the funds received from this player.
>
> Our transfer privilege is only available to allow players to fund
> their
> accounts in order to play when they can not deposit funds with
> their own
> deposit options. We are restricted by our licensing agreements in
> the Isle
> of Man that prevent us from being able offer a real money
> transfer service
> for the purpose of cashing out. This is why we can not allow
> cashout from
> transferred funds.
>
> In this case, your cashout has been cancelled and funds have been
> returned
> to your account balance. You are welcome to play with the funds
> or to send
> them back . This player may cashout the funds and send them to
> you via a money transferring service if you so choose.
>
> We thank you for your cooperation and understanding.
>
> Kind Regards,
>
> Mandy
> PokerStars Security Team

[doubleup]

1) pls explain what laws make it illegal for stars to accept us players

[Ironside]

they did this with the nun when players sent money for reece
no way round it as far as i know

[pokefast]

I've had this happen to me too. Its out of order imo.If the monies are in your account they are effectively yours so why shouldn't you be able to withdraw them!

[BulldozerD]

i can see why they do it and have had a similar thing happen whilst i was receiving stakes for live events but not much online.

[riverdave]

Definitely discretionary i've frequently had live stakes sent to me on stars and been able to withdraw the full amount to my Neteller, never had a cashout questioned. Been a bonafide Supernova for 2 or 3 years maybe they've taken that into account.

[KarmaDope]

I've had this problem but when I did, I had to earn 10% of what had been transferred in FPP's. Mine was for $110 so I had to earn $11 in FPPs. Weird that you haven't been given this option.

[AndrewT]

Alex sure hasn't just been perma-doomswitched at Stars.

[Longines]

Pretty standard response from Stars IMO. Getting themselves in the shit with the IOM FSC over potential money laundering is not in their game plan.

[EvilPie]

Pretty standard but well worth a whine imo.

I had similar when I depositted and then tried to withdraw before I had played.

I emailed back saying "but it's my money!! How can you refuse to give it back!? If you refuse to give me my money it's basically theft. I'll be taking my business elsewhere. etc. etc......."

Got it eventually.

Annoying but kind of understandable.

[AlexMartin]

Alex sure hasn't just been perma-doomswitched at Stars.

[ ] alex has made a cashout from stars in the last year...

Pretty standard response from Stars IMO. Getting themselves in the shit with the IOM FSC over potential money laundering is not in their game plan.

yer figured its pretty standard, nevermind, just annoying coz as riverdave says its almost certainly discretionary.