Fraud

[tikay]

Snoops, is it the Solihull John Lewis?  That's the worst one I know (the store itself is great, I mean the customer service side of things).

Have you escalated the problem so that someone with more clout is involved?

It's actually Peter Jones, in Sloane Square, London. I don't normally seek compensation, but this has gotten silly now. I'm just not sure on the correct procedure. Approaching five months now, and still no (correct) sofa.

You get those clothes you wear from Peter Jones?

[snoopy1239]

Snoops, is it the Solihull John Lewis?  That's the worst one I know (the store itself is great, I mean the customer service side of things).

Have you escalated the problem so that someone with more clout is involved?

It's actually Peter Jones, in Sloane Square, London. I don't normally seek compensation, but this has gotten silly now. I'm just not sure on the correct procedure. Approaching five months now, and still no (correct) sofa.

You get those clothes you wear from Peter Jones?

I don't get anything from Peter Jones at the moment.

[Geo the Sarge]

Out of interest, more than anything else, why are banks concerned with registering complaints beyond the admin work? Who gets to see them apart from that bank?

http://www.ombudsman-complaints-data.org.uk/

Couldn't have given a better answer than this, thanks mate.

in effect anyone can see the data and it is used a lot by various organisations when deciding annual awards, making recomendations for companies etc.

Have always found John Lewis to be good to deal with TBH.

You say no financial loss, what about cost of calls etc?? also be aware of additional charges should this had made you overdrawn.

Geo

[snoopy1239]

I received a letter from my bank today (the 'charge-backs and disputes' department). It said:

I refer to your dispute with Mandmdirect for £255.40, which resulted in a temporary credit being applied to your account whilst investigations were being made on your behalf.

Should you wish to dispute the response from the retailer, please provide us with your written comments so that we can review the dispute. Please quote your account number on your reply and ensure that it is signed. We must receive your response by 13 May 2011, otherwise we will be unable to assist further and your account will be redebited £255.40.

I enclose a prepaid envelope for your use and aplogise for having to contact you again regarding this matter.

There then proceeds several pages of jargon and transaction info and also a letter Barclaycard (I'm with Natwest) to Mandmdirect re. the queries transaction. The letter says that they need to supply a copy of the transaction details and also 1. signed imprinted sales draft, 2. invoice and full completion of the attached form (my details, I think) and 3. documentation needed if a refund has been issued by April 7.

After that, there is page that has the name and address of the guy that robbed me, and also what he purchased (i.e. a receipt). There certainly doesn't seem to be any 'written' response from Mandmdirect.

I have no idea why have been sent this, and no idea what to do and why they are threatening to debit my account again. Any assistance would be hugely appreciated as this happened in January and is really dragging down. I might actually kill someone if they take the money out. Also, there's no prepaid envelope.

[StuartHopkin]

You need to reply stating that the invoice doesnt relate to you and nor have you received any goods.
I would also question why MandMdirect are happy to ship to any address other than the cardholder address when ,I assume, you dont have previous transactions with them.
Also request information on which of the CV2 checks they carry out and who their processing merchant is.

[leethefish]

I received a letter from my bank today (the 'charge-backs and disputes' department). It said:

I refer to your dispute with Mandmdirect for £255.40, which resulted in a temporary credit being applied to your account whilst investigations were being made on your behalf.

Should you wish to dispute the response from the retailer, please provide us with your written comments so that we can review the dispute. Please quote your account number on your reply and ensure that it is signed. We must receive your response by 13 May 2011, otherwise we will be unable to assist further and your account will be redebited £255.40.

I enclose a prepaid envelope for your use and aplogise for having to contact you again regarding this matter.

There then proceeds several pages of jargon and transaction info and also a letter Barclaycard (I'm with Natwest) to Mandmdirect re. the queries transaction. The letter says that they need to supply a copy of the transaction details and also 1. signed imprinted sales draft, 2. invoice and full completion of the attached form (my details, I think) and 3. documentation needed if a refund has been issued by April 7.

After that, there is page that has the name and address of the guy that robbed me, and also what he purchased (i.e. a receipt). There certainly doesn't seem to be any 'written' response from Mandmdirect.

I have no idea why have been sent this, and no idea what to do and why they are threatening to debit my account again. Any assistance would be hugely appreciated as this happened in January and is really dragging down. I might actually kill someone if they take the money out. Also, there's no prepaid envelope.

if its local go get your ten pence worth dude!

[snoopy1239]

I received a letter from my bank today (the 'charge-backs and disputes' department). It said:

I refer to your dispute with Mandmdirect for £255.40, which resulted in a temporary credit being applied to your account whilst investigations were being made on your behalf.

Should you wish to dispute the response from the retailer, please provide us with your written comments so that we can review the dispute. Please quote your account number on your reply and ensure that it is signed. We must receive your response by 13 May 2011, otherwise we will be unable to assist further and your account will be redebited £255.40.

I enclose a prepaid envelope for your use and aplogise for having to contact you again regarding this matter.

There then proceeds several pages of jargon and transaction info and also a letter Barclaycard (I'm with Natwest) to Mandmdirect re. the queries transaction. The letter says that they need to supply a copy of the transaction details and also 1. signed imprinted sales draft, 2. invoice and full completion of the attached form (my details, I think) and 3. documentation needed if a refund has been issued by April 7.

After that, there is page that has the name and address of the guy that robbed me, and also what he purchased (i.e. a receipt). There certainly doesn't seem to be any 'written' response from Mandmdirect.

I have no idea why have been sent this, and no idea what to do and why they are threatening to debit my account again. Any assistance would be hugely appreciated as this happened in January and is really dragging down. I might actually kill someone if they take the money out. Also, there's no prepaid envelope.

if its local go get your ten pence worth dude!

This is the part I find remarkable. He lives 10 minutes away in Euston, so I can't believe they're giving out addresses of the criminals. I'm sure a lot of other people would pay him a visit. I also noticed from the transaction that it wasn't my address on the purchase, which makes me wonder how Natwest can process the payment if the addresses don't match.

[doubleup]

Snoopy, obv repudiate the nonsense plus telling them that you are unhappy with their response and want the mattter to be dealt with under their complaint handling process.  This will give you the opportunity to go to the ombudsman if they continue to act like retards.

[leethefish]

I received a letter from my bank today (the 'charge-backs and disputes' department). It said:

I refer to your dispute with Mandmdirect for £255.40, which resulted in a temporary credit being applied to your account whilst investigations were being made on your behalf.

Should you wish to dispute the response from the retailer, please provide us with your written comments so that we can review the dispute. Please quote your account number on your reply and ensure that it is signed. We must receive your response by 13 May 2011, otherwise we will be unable to assist further and your account will be redebited £255.40.

I enclose a prepaid envelope for your use and aplogise for having to contact you again regarding this matter.

There then proceeds several pages of jargon and transaction info and also a letter Barclaycard (I'm with Natwest) to Mandmdirect re. the queries transaction. The letter says that they need to supply a copy of the transaction details and also 1. signed imprinted sales draft, 2. invoice and full completion of the attached form (my details, I think) and 3. documentation needed if a refund has been issued by April 7.

After that, there is page that has the name and address of the guy that robbed me, and also what he purchased (i.e. a receipt). There certainly doesn't seem to be any 'written' response from Mandmdirect.

I have no idea why have been sent this, and no idea what to do and why they are threatening to debit my account again. Any assistance would be hugely appreciated as this happened in January and is really dragging down. I might actually kill someone if they take the money out. Also, there's no prepaid envelope.

if its local go get your ten pence worth dude!

This is the part I find remarkable. He lives 10 minutes away in Euston, so I can't believe they're giving out addresses of the criminals. I'm sure a lot of other people would pay him a visit. I also noticed from the transaction that it wasn't my address on the purchase, which makes me wonder how Natwest can process the payment if the addresses don't match.

then surly natwest have committed an offence?
and the crim ten Min's away defiantly deserves a visit

[Geo the Sarge]

PM on the way Snoops

Geo

[Geo the Sarge]

Noticed Snoops seems to be offline now, if anyone can pass a message that I have sent him a PM would be appreciated

Geo

[snoopy1239]

Received and responded. Thanks Geo.

[Geo the Sarge]

Recd. If you can get the email to me before replying to them if poss.

woll be home bout 5:30 and pick it up straight away

geo

[snoopy1239]

Recd. If you can get the email to me before replying to them if poss.

woll be home bout 5:30 and pick it up straight away

geo

Sorry, saw this too late and have responded to Natwest. Thanks for the offer anyway, much appreciated and very nice gesture.

[snoopy1239]

Yep, the comedy just keeps coming...

Just checked my statement and noticed that they've taken £255.40 out of my account... again!

How I'm out of pocket again I have no idea. Absolutely outraged that I'm still being bummed by something that happened six months ago.

Can't do too much because I'm in Vegas, but so frustrating. How can they do this after all the hoops I've jumped through and forms I've signed?

Gonna wait till later and ring up Visa Disputes via Skype and ask wtf. Sigh.

Definitely considering moving now if this is ongoing.