Urgent: Major problem with Sky Poker Customer Service (got 10 mins to sort)

[The Camel]

The fact that you can't take the cash value of a satellite seat, whilst not industry standard, is fine imo.

Referring to a seat as having no monetary value, is strictly speaking incorrect, but is of no consequence given the point above.

Having an 'unregister' button for satellite qualifiers is a clear mistake, and needs rectification.

100% this.

I wouldn't play in an online sat which doesn't let me take the value if I want it.

Howevr, as long as this is clearly indicated before you play it is fair enough.

But allowing you to unregister but not give you any value is ridic.

[cambridgealex]

The fact that you can't take the cash value of a satellite seat, whilst not industry standard, is fine imo.

Referring to a seat as having no monetary value, is strictly speaking incorrect, but is of no consequence given the point above.

Having an 'unregister' button for satellite qualifiers is a clear mistake, and needs rectification.

High stakes live PLO cash game player Neil Giblin speaks the truth here.

[MC]

<3 PokerStars

$T for everything like this, which is how it should be

[AndrewT]

Pretty sure this all comes about purely from technical limitations of the software, rather than commercial decisions by Sky.

There's an unregister button (because people who buy in have to be able to unreg if they want) but the software can't distinguish between those who bought in and those who satted, and so can't disable the button for those who satted in.

Obviously less than ideal, and is why I'd always check T&C's for things as it can be non-standard at Sky.

[titaniumbean]

Pretty sure this all comes about purely from technical limitations of the software, rather than commercial decisions by Sky.

hit the nail on the head sir.

it is the same reason for most things. the secondary level of decision making generally seems to then go for +money decisions for sky.


The idea that you forfeit and that you're 'ticket' or 'entry' or 'prize' is not worth anything is such a joke it's beyond belief.

[AndrewT]

The idea that you forfeit and that you're 'ticket' or 'entry' or 'prize' is not worth anything is such a joke it's beyond belief.

TBF though Sheriff did come last in the tourney, so maybe just sick read on Sky's part?

[titaniumbean]

The idea that you forfeit and that you're 'ticket' or 'entry' or 'prize' is not worth anything is such a joke it's beyond belief.

TBF though Sheriff did come last in the tourney, so maybe just sick read on Sky's part?

rofl

[PizzicatoXev]

There's an unregister button (because people who buy in have to be able to unreg if they want) but the software can't distinguish between those who bought in and those who satted, and so can't disable the button for those who satted in.

If the software couldn't tell the difference between a cash buyin and a satty buyin, a satty player who unregged would be credited with the tournament buyin in cash...

[h]

had this problem in the past (i had not unregged tho)
got no where with on line support

phoned customer support  (dont know if same people or not ) got myself un regged but entered into one following week of same value that i could play

[david3103]

DTD credited my account when the feeder I min-fed into didn't run. Simple transaction, I emailed to point out the issue, they replied in minutes.
Top marks on that one.