Any Techies about ? problems connecting to internet via UKONLINE

[GURNFISH]

I am unable to connect to the Internet via my UKONLINE (unlimited access account).

It is not my modem because I have been able to connect via another account.

Any ideas what it could be or will it be a problem at UKONLINEs end ?

Any advice appreciated.

[Ironside]

give tehre support a phone

[GURNFISH]

They never answer Ironside but I will ring them tomorrow and wait and wait until they do.

[jammer]

just not enough information there to give you any useful help - could be anything

[Bongo]

Status Info:  0845 333 3366 (Recorded message)

Should tell you if they have any problems.

from: http://support.ukonline.net/default.asp?location=opensurf

[GURNFISH]

Thanks Bongo I've got that number and they never answer.

Jammer - Every thing works as normal until it comes up Verifying Username and Password, it then pauses and disconnects.

The message is something like "unable to connect to remote computer".

[Robert HM]

I'm on UKONLINE but broadband, it's OK as you see. Don't waste your time on the number it is hardly ever answered.

[stallyon]

have you tried dialling the number that your modem dials to connect? it could have the wrong number.

have you tried testing your modem using telnet?