blonde poker forum

It's not often I lose my temper, but today I really struggled to maintain my cool.

For a split second a little bit of steam burst out of my ears and I was forced to punch a pillow.


The reason?

I'd just started my session of cash poker on Party Poker. This is a site I have been playing on a daily basis for the past month or two.

I was playing 4 tables of $1/2 Texas.

After about 5 minutes, I kept getting a pop up that asked me to copy the code in the window.

One time this happened whilst I was in the middle of a hand. I had just called a preflop bet with AK suited.

Then up comes this pop up giving me my orders and 40 seconds (I think) to complete the procedure. Knowing that I was in the middle of a big hand, I briskly typed in the code and clicked OK.

When I returned to my hand, I was delighted to see a AKrag on the flop and the other player betting into me. Awesome I thought, time for a double up! However, to my dismay, there were no options to click even though it was my go. After about 10 seconds, I clicked randomly in a blind panic and typed some jibberish into the chat-box in hope that something would happen, but nothing. Instead, after 20 so seconds my hand was folded as if I'd simply been timed out. The pot and my hard earned cash sailed over to my opponent.

I couldn't believe this so I asked on another table to see if anyone could help. Response, as usual, was lack-lustre, but 1 guy did reply. He claimed that the same thing happened to him the other day and it was Party Poker's way of checking for bots. He then tactly said, It ***** up your hands!'.

Gr8 I thought. They check for bots, find out that you are innocent, and then mess up your hands costing you money. Well, how fair does that sound?

I am gobsmacked by this. I chose to play at Party Poker as I rarely seem to suffer from diconnections there. However, I may need to reconsider if this problem keeps occurring. How big is the next hand going to be when this happens?

I consider this to be totally unacceptable and I intend to contact Party Poker about this matter.

Has anyone else encountered such a problem and was it solved?

Any thoughts would be much appreciated.

Ta. snoops 8)

that would infuriate me to the point of wanting to seek vengance. - i may even start calling myself s n o p p y!

 ;D

shocking  >:( >:( >:(

I don't mind losing money to the run of the cards, but when it's because they are checking for bots, it really gets my goat.

And I even had it paraded in front of my eyes and I looked on helplessly.

ARGH!  :o :o :o


Has any1 else experienced this by the way?

get the hh email party and if you can't get an intelligle reply withdraw your dough...

Just emailed them thx simon.

what does hh mean?

Hand History.

Maybe you got the code wrong and were thought to be a bot?

No. I'm sure I typed in the correct 1. I made sure because I was in a big hand.

What an absolute disgrace. Snoops who are you writing to? What is you Party account name? I'll write one as well and so should all Blondites!

For Snopppy!

solidarity comrades  >:(

This is the reply I received. Doesn't really solve anything. My hand was still messed up by these tests and I still lost money as a result.

Does any1 else find this unacceptable?




Dear Player,

Thank you for contacting us.

You are receiving the ýsecurity codeý pop-up in keeping with a security measure that we have introduced on the site. You are required to type in the exact code that you see in the space provided. Once, you do this you can get back to playing your game. Please respond to the message within the time specified otherwise you will be made to sit out from the next hand.

We apologize for any inconvenience caused but this is a security measure in the interest of our players.

Regarding the options not shown please delete all Temporary Internet files and Cookies by:

1. Double clicking on your internet explorer icon
  (blue e) on your desktop.
2. Click on 'Tools' on the taskbar.
3. Scroll down and click on 'Internet Options'.
4. Click on 'General'.
5. Click on 'Delete Cookies' and 'Delete Temporary
  Files' in turn and click 'OK'. In the delete
  temporary files dialog box, click to select
  the 'Delete all offline content' check box if you
  want to delete all Web page content that you have
  made available offline.

Note: If the Temporary Internet Files folder contains a significant amount of Web page content, this process may take several minutes to complete.

We have a system in place which checks for bots.To check for the bots we do not penalize the players by not showing the options.Whoever mentioned in the chat box that, this is the way we check for bots is wrong.Please be assured that everything is fine.

Please ensure all future correspondence is sent from the registered email address of your account. You can see the registered email address by selecting the Cashier button on the bottom of the lobby.

This is a security measure to protect your personal information.

We thank you for your support and co-operation in this regard.

Note: Please do not disclose your password to any individual/organization claiming to represent us. We will never ask you for the password to your account. If you receive any email or phone call from anyone requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Suriravi
Poker Customer Care

A great way of answering the question generically without actually helping!

thats a crappy answer, they should be checking between hands or after the deal before betting starts.

Mate write them again. That is outrageous. I hate generic answers like that.

my guess is suriravi is a bot!!!!

Indeed. It also seems to me that they haven't tested the software properly.

Also I like the idea of having it done between hands - If it happened to everyone every 30 minutes whilst not in a hand it should cause minimal disruption and be just as effective against bots.

I think it is a disgrace that they have implemented this straight away with no chance for customers to get used to it. I feel they should have announcedit first and give people an option to try them out for a month or so (e.g. go to this web page and practice). Then put it on the site for a month with no punishment if you get it wrong, just a notice. Then after that put the full system live.

To have it come up and distract you in the middle of the hand is bad enough, to not be expecting it worse and to lose money because of it is hideous.

Either party really don't care about their customers or they have found they have a hige problem with bots.

Dear Suriravi,

Please type the code from here (http://www.the-cartel.co.uk/botcheck.png) at the start of your response to indicate you are not a bot.

...

lol, and then again at the end of every third sentence.....

You have to go into the file system and start messing around with stuff!??

that's **** ridiculous.

A bug in their code has cost you money. This is just the sort of thing online poker companies are getting away with all the time, they have so many users they don't give a muffty about individual cases. Don't stand for this snoops.

In fact post where I should send an email, and i'll add my support.

As will I.

You can tell them from me that since I saw this thread I cleared out my Party account, I didn't mean to mind, it just happened... sigh ::)

Send them this thread, we are all disgusted

I withdrew from Empire yesterday, and was intending to re-deposit in Party at some stage.

Not now, until you have a satisfactory reply


Send em this thread, good idea

I've just sent the following email to Party Poker. I didn't realise that the flop was suited, so, ironically, they may have saved me money. I could have also doubled up though. Anyhow, that's not the point.


---------------

Hi.

I'm not too happy about this situation and I don't feel staisfied by the response I received.

Why should I lose money because you are testing for bots? I have no problem with bot testing and typing in the code, but if it ruins my hand, then it is out of order. Popping up in the middle of an important hand is one thing, but for my actions to be unavailable to me when I returned and me being helpless to prevent a timeout is, in my opinion, totally unacceptable. I did NOT type in the wrong code and I did NOT fail do complete the process in the allotted time. I have done nothing wrong.

It feels like I am being punished financially for a bug in your software. I fully expect this matter to be investigated further.

I have pasted the hand history in below. It says that I didn't respond because I was disconnected. However, I was playing on another table at exactly the same time, so I definitely did NOT have any connection problems.

Of course, there is no guarantee that I would have won the hand, but I think you'd agree that I ought to have the option of making somesort of decision regarding my play.

sincerely,

snoopy1239 (A.Goulding)

ps. I have also pasted in the previous emails as I initially contacted you from a different address.

***** Hand History for Game 2856006934 *****
$200 NL Texas Hold'em - Monday, October 10, 13:33:15 EDT 2005
Table Table  66194 (6 max) (No DP) (Real Money)
Seat 4 is the button
Total number of players : 6
Seat 1: weeminer69 ( $135.80 )
Seat 2: LittleZcam ( $409.05 )
Seat 3: pokergil ( $125.30 )
Seat 4: snoopy1239 ( $184 )
Seat 5: mikedk57 ( $195.70 )
Seat 6: nimakazima ( $45.45 )
mikedk57 posts small blind [$1].
nimakazima posts big blind [$2].
** Dealing down cards **
Dealt to snoopy1239 [  Kh Ah ]
weeminer69 folds.
>You have options at Table  65076 (6 max) (No DP) Table!.
LittleZcam calls [$2].
pokergil raises [$9].
>You have options at Table  64890 (6 max) Table!.
>You have options at Table  64839 Table!.
snoopy1239 calls [$9].
mikedk57 folds.
>You have options at Table  65076 (6 max) (No DP) Table!.
nimakazima folds.
LittleZcam folds.
** Dealing Flop ** [ 9d, Ad, Kd ]
pokergil bets [$8].
>You have options at Table  64839 Table!.
snoopy1239: this sux
snoopy1239: i can't play
>You have options at Table  64839 Table!.
>You have options at Table  64890 (6 max) Table!.
snoopy1239: can nay1 read this?
snoopy1239 could not respond in time.(disconnected)
snoopy1239 folds.
>You have options at Table  64839 Table!.
pokergil does not show cards.
pokergil wins $29.85

lol - look at my cries for help.

can nay1 read this?


Even made a typo in my moment of despair.  ;D

Supremely ironic that you are recorded as talking while supposedly d/c'd...cannot Party understand that? ???

This is one of the worst responses I have ever received from an online poker site.

Has anyone got any suggestions?

---------------------------

Dear Adam,

Thank you for contacting us.

We understand your concern, please understand that we have certain procedures at
place to check the security of the site.

Be assured that these checks are in place for the security of our players
information as we do not keep any stone unturned to be sure of the security of
information provided to our players.

We hope you will understand our motto behind these security checks and support
us for the same.

Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you to
provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Priyanka
Poker Customer Care

What a load of condecending shyte

Get em on the blower, speak to a poker manager

what's the email address snoop?

disconnections@partypoker.com


I'm sending 1 more email.

Hi Snoop
Outrageous..
I'll write to them tonight to add my discust!
It really isn't on-- and the customer support response just makes it worse!
Malc-M

Whether I'm in the right or wrong about this specific hand, I consider it to be unacceptable that they can't even be decent enough to read my email.

It's not the money, it's the principle of the matter. I can't believe a customer service could treat their customers like this.


ty for the support by the way.

After sending another email, pretty much going over what I had already said, I have just received the following message:

------------------------------------------------------------

Dear Adam,

We are very disheartened that you are unhappy with the earlier response. The
response was sent to provide you information about the security measures adopted
by the site. Again we apologize if you find the response inappropriate.

We tried contacting you on the number registered with us but were available to
get you we request you to please contact us on the tollfree number.

TOLL FREE NUMBERS:
1-800-852-4719
011-800-7789-7537
 
Again be assured that you are a valuable player with us and we strive to have a
continued patronage with you.


Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you to
provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Priyanka
Poker Customer Care


-------------------------------------


I have never rung an overseas poker site. I don't fancy sitting on the phone for ages while the phone bill tots up.

What exactly is a toll free number and will there be any differences between the two numbers provided.


Cheers for any1 who has offered support on this thread. Much appreciated.  :)up

why doesnt everyone play on stars never bollox there ;)

toll free is the same as freephone you should definately ring them up sound like they are crumbling. Dont stop now!

because the comerptition is tougher at stars and players go where the fish are

Okay. I've just come off the phone with Party Poker.

What a waste of 30 minutes that was!

1st off, neither the chap I spoke to or his supervisor seemed to have a frim grasp of the English language. Both were clearly non-Western and everything I said had to be repeated.

Both spoke along the same sort of lines.

I can't tell you how many times I heard one of them go through a clearly prepared speech about their security measures. Almost everything they said sounded like it was being read from an auto-cue. I was pulling my hair out! On countless occassions I was forced to interrupt and inform them that I understood that they were testing for bots. 2 minutes later, they tell me again!

After going through the pain of giving out every detail I had, they came back and told me that I was disconnected. Great. It says that on my hand history. I already know what that says.

I was able to speak on the chat facility and I was playing 3 other tables that were working fine. I've played Party Poker on a daily basis for a while now, and I haven't experienced 1 single disconnection. Yet, straight after I receive one of these security measures, during an important hand might I add, I am supposedly disconnected. Bit of a coincidence if you ask me.

I was offered $10 on numerous occasions. Hmm. I declined, more than once. And I had to decline repeatedly. The supervisor even put this money into my account and I had to keep asking him to remove it.

After the umpteen time of going over what I experienced after completing the security measure, I was told yet another story that was to be repeated over and over again.

"If you type in the correct code you will be able to return to your game."

I DID type in the correct code. In fact, I made sure I typed in the correct code because I had AK and had called a raise.

After about the 10th time (no joke) of being told this, it suddenly changed to "You need to type in the number as quickly as possible". Hmm. So not within the allotted time then? I told him that I typed in the code quickly, as I didn't want to miss out on the hand that I was involved in. He just wasn't listening to me.

He eventually began to get impatient. He said, "What do you expect me to with this situation?" I informed him that, through no fault of my own, I had suffered financially and potentially missed out on winning a big pot. He ignored this and went on to tell me that I need to ring up straight after the event. I emailed staight after, but obviously this isn't good enough. Strangely, I didn't fancy ringing Party Poker from my mobile.

Amusingly, he even said at one point that I should be happy because I had profited in the session.


Okay. I give up on this one now. Just not worth it anymore. I may have got nowhere, but at least I declined the $10 offer and hopefully I have gone some way to show how shoddy their customer service is. If you need proof of that then just have a butchers at that condescending and patronsing email they sent me earlier.

I despair. WOOF!

SNOPPY STILL ANGRY!

but always smiling...  ;D


ps. If I ever hear the words 'I understand your situation' again, I will scream. Like a baby!  >:( :P

Vote with your feet mate, and send them this thread

Sounds really shoddy but if it helps I understand your situation

I can read it, but I can't hear it.

And don't ring me up!  ;)

...now where did I put that number?

not as if any of you guys answer your phones

oh BTW did you ring me earlier, I just saw a missed call

i rang you red and TE no one answered but you were all on the forum

TE rang me back and the problem is solved

I always answer your calls, Ironside.  :-*

you werent on the forum so i never called

I was here in spirit.  0:-)

Sorry had a visitor over, was here in spirits  ;D

My phone battery was flat cos someone rang me to tell me about their bad beats

nobody rings me :'(

your phone was turned off red

i dont have your number ian

Get a phone

if i get a phone i need to get a friend

Sigh, yes, My phone battery was flat cos someone rang me to tell me about their bad beats

We are all you friends  ;D

Hey. This is a thread about me being angry.  >:( GRRRRRRRR!

So no joviality pls...

it wasnt me havent played in a couple of weeks (apart from the blonde tournys)

Now comes the big decision Adam.

Stay on PP 'cos their games are so soft, continue to make money but suffer poor CS.

Move to PS and get excellent CS but tougher games.

Hard decision. I'd prolly stay on Party, but I'm greedy ;)

seriously, go to Blue Sq, the games are soft and the customer service is excellent. No idea whether it has the games you want but blimey it's fun!

my interest in declaring this to you is purely altruistic!

honest guv!

p.s Party can do without me until I see evidnece on here that the customer service has improved

It's Stars, Betfair and Blue Sq for me, with a view to downloading Laddies when I get a second

Hey snoop! - any chance of changing the name of this thread to 'angry snoopy' rather than 'angry snoppy'? - its playing with my perfectionist's nerve!

thanks!  ;D

With nerves like that, your not perfect

Sounds to me like both your emails and telephone calls are just being redirected to a call centre in India (the names on the email are a clue) where they have no idea about poker and they just have a set script to read from.

If i were you i'd send them a copy of this thread telling them that unless you receive a satisfactory answer from them within 24 hours that every member of the site will boycott their site. (granted it probably doesnt affect their overall profit margins but once bad publicity begins to spread.........)

Thankfully i dont play there, i only play on pokerstars and i've never known anything like that to happen with their software - nor have i ever had any problems with them or their support team. (in fact a few months ago i emailed them twice to do with their blind structure and their WCOOP set-up for the $2500 main event - not only did they reply to my email but they actually changed the blind structure of their multi table tournaments to incorporate extra levels in EVERY tournament and changed the structure of the main event of the WCOOP to give everyone starting stacks of $5000 instead of $2500. To me, that is good customer support!!)

Wow, what a terrible tale.

Did you send them this thread?

The solution is clear. Don't play Party Poker.

In any unregulated business, there will always be some shysters.

No, I didn't send this thread and I didn't get it sorted. I don't think it would have made the slightest bit of difference. They're just too big these days.

It's like talking to a brick wall. They simply don't listen to what you say, It's bizarre on the phone. You explain the problem, and they just say something completely irrelevant. Totally infuriating.

I know, what do sausages have to do with it ???

Party's support centre is in India, but that in itself is not the problem. Party is a marketing operation that happens to to provide poker services but have no interest, other than purely financial, in their products or their customers.

The support staff are pathetically badly trained. All they are able (allowed?) to do is send standard responses. They are (in)famous for being absolutely and totally useless. Party simply do not care. They have by far the largest market share and are vastly profitable. Basically, they couldn't give a flying one if every member of Blonde refused to play there.

It is my sincere hope that they get their just rewards and disappear as quickly as they rose. They are on a very select list of companies that, in my view, deserve to go bust......along with AOL and Vodaphone and (........exit 12barblues, ranting as he disappears into the distance..........)

A finite amount of money goes into the poker economy, it is bandied about between the players at the tables. The site wants as much of it as possible. Good players who win money take it from the site. If they weren't there, the site would eventually get it all. When you win money off the fish, that's money that would eventually get into the websites coffers if the fish played between themselves while gradually going bust to the rake.

They're not going to bend over backwards for your buisness, even though you play every day and pay bucket loads of rake. Next time you don't get any answer from PartyPoker support (or some other site), take it as a compliment.

That's an interesting post Tank. I've never looked at it like that. I've always assumed they valued the money I pay in fees every day. I'll be a pondering that theory.

So is the conclusion that Snoppy is a 'bot ?

I always had my suspicions.  rotflmfao

I've pondeded Tank's theory and I think I'ts pants! (I can say that, he's my mate)

It dosen't matter if a fish wins money from a fish or a good player wins money from a fish, both players are going to continue to play and pay the rake

and what about the sausages?

Well done, with two eggs and some toast

RED DOG and sausasges reminded me of a small dog which said sausages all the time

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It is just that, a theory. I'm going to swing about with it a bit more before I chuck it on the fire though.

I understand that a lot of fish will continue to play indefinately, funding their poker account with money from their recreational budget. Surely there must the type of player who after they lose a certain amount of money, give poker up as they can't afford it.

A fish will continue to play, on the most part, because they will win sometimes. The more sharks at the site, the less likely a fish will have a winning session. They might start playing at one of the poker sites competitors if they always lose or even quit the game altogether.

I've played on a fair few websites, used them for a while and moved on. I cashed out of all but one a winner. The one where I lost my initial deposit sent me all manner of offers and incentives via e-mail and post to come and play again. All the others sent me close to nothing once I moved away. This would suggest poker sites do care what type of player you are when it comes to courting your buisness.