Being a cardroom manager myself and having my fair share of problems with staff competence, from dealers to TD's, i accept all players moans and groans but i will always defend my staff as much as is possible. If they have made a mistake with a decision, if possible it will be rectified, or made clear that the same decision will not be made in the future.
A lot of people on this thread have given the TD involved here a lot of abuse and called him incomepetent which has now become apparent due to all the facts being given finally on the thread that he isn't. I think i know who the TD is as we work for the same company and i wouldn't have him down as incompetent, far from it. I am sure that now you know all the facts you will apologies to the TD for calling him incompetent.
The spirit of the game is of great importance and should be upheld by everyone involved in it. There will always be angle players and cheats within the game and it is upto dealers, TD's and players alike to point them out and get them out of the game. (I am not reffering to anyone in this thread) If everyone played with gentlemens intentions what a wonderful game it would be, however we know this is not true, and the same can be said for any game or sport in the world. If there is a human factor to anything there will be mistakes but what we need to do is learn from them and move forward.
Someone said " this never happens on the internet". Of course not there isn't a human element giving rulings or decisions. The rules are written into the programs. Facts aren't able to be excluded.
This was a fantastic thread and hit a few nerves by the looks of things. Lets hope we can all learn from it and i think we all now know what the correct ruling is....