Broadband

[_JUDGE_]

Hi i'd just like to know if anyone has tried or switched to sky broadband as i am giving it some thought and would like some feedback , i'm currently with bt and started to get lag and disruption from both london and kent areas , i subscribe to sky and the deal looks ok but i'd like to know if anyone h 8)as tried it ...cheers ..Judge

[Graham C]

Not yet but as soon as I can get that 16mb line I'm there

[Sark79]

I was considering doing this as well. 

How long does broadband take to be installed.  I may be moving house early next  year, I was wondering how long a process is it from first applying for broadband until it is installed and ready to use. 

[madasahatstand]

the installation team are usually there 5 mins after you call....lol and take 10 mins to install. its when things start going wrong you cant get a tech to visit your house for a week and getting through on the phone to customer services is a dammed nightmare. im with ntl though and rarely have problems. BT was the pits for me

[Sark79]

thanks mad, I was just afraid to be without internet poker for weeks.  A few days is ok though

[Graham C]

Shouldn't take that long.  It's only a case of converting the line usually, maybe a week or so.  You'll only get the speed of broadband that the line can handle though.  People have been caught out with the Bulldog advert saying they can have 8mb broadband, but the line can only handle 2mb so you get that.

www.adslguide.org.uk is worth checking out when considering broadband and the forum is helpful for any questions you need answerinng

[Sark79]

thanks Graham. 

[Acidmouse]

Yep as soon at 16mb unlimted for 10 quid a month kicks in with sky i am leaving bt.

[I, Zimbra]

If you're already a Sky subscriber, it looks like a great deal - essentially will chop my Broadband bill in half.

I hope it's a good connection though, with none of those nasty 'disconnection' things I keep hearing about 

[TheJagster]

Yep as soon at 16mb unlimted for 10 quid a month kicks in with sky i am leaving bt.

Me 2

When is this due Acid?

[thediceman]

the installation team are usually there 5 mins after you call....lol and take 10 mins to install. its when things start going wrong you cant get a tech to visit your house for a week and getting through on the phone to customer services is a dammed nightmare. im with ntl though and rarely have problems. BT was the pits for me

Fully agree but in my experience I have found ntl's customer service department the worse to deal with, infact an absolute nightmare.

[Graham C]

NTL's normal CS is appauling, but I've found the broadband CS really good in the odd occasion I've had to call them.  NTL's broadband is excellent.

[thediceman]

I've had no problems with ntl's broadband but I'm still recovering from previous experiences with ntl's customer service that I could never recommend them to anybody with feeling a tad guilty.

[Eck]

Right here is the status straight from the horse's arse I mean mouth.

The process currently is that you have to register with Sky for the broadband service. This can be done either through the website at http://broadband.sky.com/flash.htm or by calling Sky the usual 08702 404040 number will give you a broadband option.

Once registered sky will send you an "invitation to buy" and the install can be either assisted by a sky engineer (free if on top package otherwise £50) or a self install. The offer to buy letters started getting sent on Friday 4th august and will continue on a daily basis.

At the moment Sky has only about 30% unbundled coverage of the UK which will increase as registration's etc continue. If you fall into an area which isn't unbundled they will offer you 2Sky Connect" which has download speeds up to 8mb for £17 (which I think is comparable with the BT offering).

Worthwhile checking out the SkyTalk offer also if you visit the site as it should be quite good (i am on a staff offer and only pay BT my line rental and next to nothing to Sky).

At least I can say i did something for Sky when i was at work today!

Right my job is done here i believe any other questions I will attempt to get answers but you will get most of the info you need from the web or calling.

[_JUDGE_]

Great reply Eck , 1 question i do have is , as the package sets the house up for wireless capability and my main pc is not wireless compatible , do you know how much it costs to adapt my pc??? ... cheers ...Judge