Help/Advice Needed

[Rookie (Rodney)]

Ok, this afternoon, Laddies $250 freezeout, we get heads up, "rookieITB" and "Botty30" (i think its 30 - Botty something)...

Anyway, we play for 10 mins and end up level chips - at which point i see there is $5k between us - 1st, $3125 .. 2nd $1875.. its at this point i offer him a 50/50 chop down the middle, to which he verbally agrees and then he says he wants to win though and then he gives me the money.. (we can sort this in private tables). I knew him from before, have had chats with him on laddies, never personally met him, but new he wouldnt risk $675 for the stick he would get if he didnt bother giving me it, so i raise most my stack, he reraise, i fold and he ends up winning... I set up private table, he turns up, gives me the money, and goes... all sorted. Now i come home tonight and try and log in, only to receive the popup **Your account has been locked, please contact support**.

I ring support and they forward an email to me which i was supposedly sent (couldnt see it) and it was as follows :

Dear Mr Turnstill, As per our telephone conversation earlier, please find below a copy of the email sent earlier. Your account has been temporarily suspended as we have noticed a few inconsistencies with regards to recent game play and patterns. Our security and poker teams are currently carrying out further investigations into all linked accounts and once we have concluded these, we will reactivate your account. An important part of the way in which we operate is to ensure the integrity of how accounts are used and managed, not just on a group basis, but an individual one as well. To help us speed up this process, can you please supply us with the following documentation ASAP. We request that you forward the following, along with your username and poker alias: 1. A bank statement (showing your card number) and your name and address. 2. A photocopy of the front and back of the active card.3. A photocopy of your passport, ID card or driving license. Our fax number is 00 350 40491. Alternatively, you may email us with scanned copies to documents@ladbrokescasino.com. However, please send these files in JPEG format. If you must send in Bitmap format, please zip the files in order to limit their size. Naturally we welcome any comments you can provide for us so that we may proceed with the query further if necessary and review the status of theaccount accordingly and as appropriate.  We will contact you once a final decision is made, in regards to this issue. If we can be of any further assistance, please contact us again and we will be more than happy to help you.



- Bit long, sorry lol... But i am worried now, i dont see the need to send these documents (I have cashed out on numerous occasions on Ladbrokes and not had to provide anything!!)... Should i email back explaining the deal we done? What would you do? Im confused as to the best way to go about it... And obviously annoyed i cant get access to any of my account!!!???

[Sheriff Fatman]

Uh oh, you've been flagged up for 'chip dumping'.  Heads up table is NOT the way to transfer funds.

Best thing to do is contact them (and if possible get the other guy to do the same).  Explain the situation (you have the chat logs in the tournament itself to back you up on this) and explain that you didn't realise this was against the T&Cs.  Hopefully they'll see this is the case.

However, as a general warning to anyone - chip dumping in this fashion will flag up security on most sites.  Don't do it!

Sheriff

[Dewi_cool]

I think your problem here is that laddies do not support deal making. and cash has been passed between 2 parties in suspicious circumstances, they will know exactly what has happenned IMO and the only way you will get your money is by carrying out the request for docs.

good luck ( I suspect they will also be reading this)

[bhoywonder]

nice result sir


and good luck

[turny]

what i cant understand is why they need his documents.
bank statements are private.

he did realise deals werent allowed on laddies and made a boo boo.

why dont they just carry out there investigation then tell him the outcome end of? i cant see what  difference having his documents makes

[Sheriff Fatman]

ID checks are just a standard part of their verification of 'linked accounts', although their request is a little over the top here.

I'd be inclined to send a scan of cards/statements after blanking out transaction amounts, etc.  They're only interested here in address verification and proving that any credit card used can be proven to be yours (chip dumping is most often associated with stolen credit cards).

Sheriff

[AndrewT]

If you do what you did at a heads-up private table, red lights start flashing and alarm bells start going within a poker room's security dept. Chip dumping was the earliest type of fraud in online poker (you deposit using a stolen credit card, chip dump to your mate, he cashes out and by the time the fraud is uncovered you've both cleared off).

Explain exactly what happened. Your saving grace should be the fact that what you did was so blatant that it couldn't possibly be dodgy. Give them the documentation they ask for (it's for identity checks to prove you are who you say you are). Don't give them any reason to be suspicious or annoyed with you - if push did come to shove they can keep your money and you will have no comeback at all (as chip dumping is clearly against the room's rules - 'I didn't know' is no defence).

If you want to do something similar in future then both of you contact the poker room and ask them to make the transfer (they should be able to do this). Don't try it yourselves.

[Pab]

use paint to edit sensitive info before sending your documents

[Rookie (Rodney)]

That was a let off.. They reactivated my account now after and explanation and documents provided.

Only thing is, i havent managed to log in as the new software is so sh*t and so slow on my computer!!!!

[Poppet7]

Glad you got it sorted