grovesnor needs to listen to customers

[TightEnd]

WHY HAVENT ALL GROVESNORS GOT THE SAME RULES>>
are they all franchised out ??

because each is run as an an autonomous club with its own p and l from which managers bonuses are paid.

There is a central rules committee which is riven by politics and rivalries.


I am recentlyelected onto a players forum for my local Grosvenor. Its a complete waste of time so far trying to effect change. The whole corporate culture is backward, insular and anti customer service.

Shame, because a lot of the cardroom staff around the country are excellent and frustrated by those above them resisting improvement because "we've always done it like this"

[sofa----king]

WHY HAVENT ALL GROVESNORS GOT THE SAME RULES>>
are they all franchised out ??

because each is run as an an autonomous club with its own p and l from which managers bonuses are paid.

There is a central rules committee which is riven by politics and rivalries.


I am recentlyelected onto a players forum for my local Grosvenor. Its a complete waste of time so far trying to effect change. The whole corporate culture is backward, insular and anti customer service.

Shame, because a lot of the cardroom staff around the country are excellent and frustrated by those above them resisting improvement because "we've always done it like this"

you hit the nail on the head about the staff the ones i have met around the country are very nice and helpful,and do want to change but as you said........

[sofa----king]

mind you 1 good thing that swansea are doing this week is everything is double but they couldnt be arsed to post it here e.g tonight the £100+1 add on or re-buy is now £200+1 add on or re-buy at £200 so really its a £400 fo 10k chips.....wd swansea