like any detctive story tracey hun its a case of hit and miss. try everything then u will establish the problem. the main thing is to check ur router is working , then check the most stable connection, ie the desk top if it is hardwired to the router, then if that is working assess the laptop and go from there.
the internet is full of useless information anyway, stick to BBC news.
I've googled the darn problem till I'm all google-eyed...
Kisd can get on (fight over) Runescape again, so balls to it, if push comes to shove I'll get a wireless whatsit for the main PC and bin the ethernet connection!
Thanks guys.