The point, IMO, is the dismissive nature in the line "If there's nothing else I'm going" when Suzanne was merely asking a question. I, as a player, would expect a better service than this. As a cardroom manager I would demand a better service than this.
The fact that it is 2:45 am will make no difference to him in Mauritius (sp?).
It is not this one incident that is the problem. I'm sure many people on here (and elsewhere) could back Suzanne up when it comes to the "cant be bothered" attitude of SOME of the hosts.
Thankfully it wasn't on blonde.
One of the problems with using a live online messanger chat service, it is so easy to misconstrue peoples attitudes and meanings when they are conversing. Ok, so maybe his choice of phrase wasn't ideal when finishing the conversation as it could be taken as being very apathetic but its not like he's said anything untoward.
He did ask twice whether there was anything else, the first time he asked it was polite and there was a 50 second pause after the second time he asked while he waits to see if Suzanne does have any further questions but when the reply comes "whatever" then the conversation is ended.
(Note i am not sticking up for these people - i never use the live chat facility on the occassions i am linked to tribeca)
Matt I deliberately blanked out the site name because I didnt want it to look like I was having a go at any site in particular and as Kev pointed out it wasn't Blonde (still working on my bankroll there).
The point that I was trying to make is that this happens far too often..I have been chat banned fairly in the past many times but unfairly more often. Each time you are chat banned it goes on a scoring level so i have been told, the more bans you have, the longer you are banned for which is fair enough if the system works.
That unfair ban will still be logged on my "report card" and as someone who chats in the lobby on a regular basis I just wanted an explination...an apology would have been nice as I knew I had said nothing wrong but I knew from experience that hosts NEVER admit they got it wrong.
Im not sure where you got the 50 seconds from as I count 32 and being a slow typer and in a game at the time is pretty fast for me :-)
My complaint was about his attitude..at 2.45am he has more likely had his coffee break disturbed than thousands pinging him.
I recall a thread that Jo (Justjo i think she is on here) some time back that illustrates this perfectly.
As the lobby is going soon its no big deal but at the time i was annoyed.
AND CONGRATS TRACEEEEEEEEE AGAIN xxxxxxxxxxx
Very poor customer relations IMHO
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