Outlook- Zone Alarm

Wardonkey

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Outlook- Zone Alarm - Help!

« on: April 03, 2007, 12:31:31 PM »

A couple of days ago I updated my Zone alarm firewall, I am now unable to open Outlook. A window labelled 'ZoneAlarm Analyzing E-mail' opens but only with the option to cancel, this happens even when I disable the e-mail filter in the ZoneAlarm control panel. Another window opens at the same time labelled 'ZoneAlarm - Outlook', this window says that Outlook has encountered a problem and needs to close and gives me the option of sending an error report as well as a space to report details. I can access a report from here that shows a little table with the following info: Name - outlook.dmp, Description - Crash Dump, Type - DMP File, Size - 55475 KB.

I need my Outlook account! Does anyone know how to fix this? Ta muchly!


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happybhoy

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Re: Outlook- Zone Alarm - Help!

« Reply #1 on: April 03, 2007, 12:41:01 PM »

I know it's probably not highly recommended but have you tried killing zonealarm before opening outlook. It's not a long term solution but if you desperately need to send/receive and email just now, it should at least allow you to get that done and your unlikely to face any security problems if it's just off for 5 minutes


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Wardonkey

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Re: Outlook- Zone Alarm - Help!

« Reply #2 on: April 03, 2007, 12:47:56 PM »

I don't need to access anything urgently, I have a couple of other e-mail accounts that I use more than Outlook, but I will still need it sooner or later.


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happybhoy

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Re: Outlook- Zone Alarm - Help!

« Reply #3 on: April 03, 2007, 12:59:17 PM »

http://forums.zonealarm.com/zonelabs/board/message?board.id=Antivirus&message.id=19645

http://forums.zonealarm.com/zonelabs/board/message?board.id=cfg&message.id=46506

These both seem to be similar to your situation, I don't have ZA on this machine so I can't test just now but you might get a solution here


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Bongo

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Re: Outlook- Zone Alarm - Help!

« Reply #4 on: April 03, 2007, 01:59:04 PM »

If you have a router then shutting ZA down for a few minutes should be ok - the router will be rejecting most incoming traffic anyway (unless you have set it up not to of course).

If you're directly connected to the net then I wouldn't want to be without a firewall for that amount of time, the nasties are damn quick these days...

I haven't upgraded to the latest ZA yet, I think i'm going to switch to ghostwall and see how that performs, ZA has been starting to annoy me recently - seems it's getting a bit more bloated with every update.